Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Trustpilot

Andy Pass is a superb asset to the…

Andy Pass is a superb asset to the company, when any issues arise he deals with them efficiently and promptly, even when it is not his job!!Thanks Andy and would recommend his support for Landlords especially at this difficult time.Victoria

Victoria · 18 May 2020

★★★★★ 1/5

Trustpilot

Incompetent…

Phoned and emailed to view a property for three day told someone would call me back , no reply. Managed to arrange a viewing which was then cancelled due to someone else having the keys. Arranged for the follow day only to be cancelled again but they were able to do the viewing later in the day at a time I had distinctly told them I was not available.

Richard · 21 April 2023

★★★★★ 1/5

Trustpilot

Really poor experience at Crewe office

Really poor experience at Crewe office. Once they had the listing weren't interested. Non communication, poor professionalism and a terrible attitude towards customers. Never acted in our best interests. Lies and empty promises from the management down and charging a fortune in fees. Too busy writing nonsense facebook posts than progressing sales it would appear. Relisted my property without my consent (wonder if this is how they are number 1 listing and sales if they are listing twice) I personally wouldn't even consider buying a property that was listed with this awful company. Worst estate agent in crewe

Claire · 27 January 2022

★★★★★ 1/5

Trustpilot

No heating, no communication

We are 11 months into our rental tenancy and we are now 1 month without heating. Can't call through to lettings because they are always busy and no response to emails, however they are happy to email us to ask for something when they need it.

Michael · 16 October 2025

★★★★★ 5/5

Trustpilot

Covid19 has really disrupted my…

Covid19 has really disrupted my family’s income with my partner loosing her job, BJB have been really understanding and supportive these last few months.I have dealt with several staff all who have been great, but my main point of contact has been Debbie Ashford-Thom Who has been brilliantly.Debbie has been understanding, helpful and above all just really nice about everything. She is an asset to to the company.From your tenant Josh.

Joshua · 15 July 2020

★★★★★ 5/5

Trustpilot

Great service

I cannot recommend Michael Ferris enough, nothing was too much trouble. I was recently looking a rental property in the Congleton area and with all his help and knowledge he made it very easy process. Thanks for all your help Michael

Lorraine · 13 October 2019

★★★★★ 5/5

Trustpilot

House sold in 3 weeks!!

We used Butters to sell our house in Cheshire. The team were very helpful and knowledgeable from valuation right through to the offers accepted stage. Thank you Layla, Pippa, Teresa, Lauren and the rest of the Winsford team for all your help.

Chris · 17 April 2019

★★★★★ 5/5

Trustpilot

Recent viewing.

Following our viewing for a rental property with Grace from Hanley Branch I can honestly say Grace was professional polite and friendly. She gave us lots of information about what the next steps would be and answered our questions throughly.

Lynn · 11 February 2020

★★★★★ 5/5

Trustpilot

Just wanted to say thank you to Corrie…

Just wanted to say thank you to Corrie (I think she’s new or not been there long) she couldn’t help with my current situation but however was very helpful in explaining things like holding deposits and the processes. Thanks again alex

Alex · 14 September 2019

★★★★★ 1/5

Trustpilot

The few properties we have tried to…

The few properties we have tried to view with these they have tried to put us off, right from the first phone call, when I asked to speak to the manager he was also very defensive and giving me every worst case scenario, hopefully we can avoid when we buy our house

John · 17 May 2024

★★★★★ 5/5

Trustpilot

The team at kidsgrove have been super…

The team at kidsgrove have been super helpful throughout the purchase of my first home, especially Deni Cheryl and Tom. They were always on hand when I needed an update. Would definitely recommend BJB Kidsgrove!! Thank you for all your help.

Kieran · 5 August 2019

★★★★★ 5/5

Google

Tyler was really helpful and responsive when required. Got me the result I was hoping for.

Robin · 17 August 2023

★★★★★ 2/5

Trustpilot

I phoned on Monday after seeing a…

I phoned on Monday after seeing a property advertised at weekend. Left a message with concierge service for call back, phoned again 2/3 times on Tuesday and got call back at 1715. Explained our situation & was told that my question would be put to vendors and I would have a phone call Wednesday with answer. No response. Phoned Thursday 4/5 times, still phone being answered by concierge team, messages left, never answered, the last phone call on Thursday, pointed out that it wasn’t ‘good service’ etc and by 0845am Friday morning I had an email to say, that vendor had gone with another buyer!! I will never be able toprove, if delay in getting back to me on Wednesday & Thursday would have made any difference and of course BJB will say not.Just seems a shoddy way to run a business and does not meet the level of customer service skills I was trained in.Very disappointed.

Noreen · 3 December 2021

★★★★★ 5/5

Trustpilot

Sold my house through the winsford…

Sold my house through the winsford branch, Amit Nayee was absolutely brilliant! He was very patient and informative when explaining the whole process to me during the valuation of my house. It has been nothing but easy! Would definitely recommend!

Platts · 11 December 2019

★★★★★ 5/5

Trustpilot

We have recently bought a property near Nantwich

We have recently bought a property near Nantwich from Butters John Bee, the whole team have been totally brilliant. So helpful and so responsive with any questions we have had, as a team they are so professional and knowledgable. They helped secure our purchase and we now have our dream retirement home, we cannot fault them and would highly recommend this team in the Nantwich office to any home buyer or seller.

Lynne · 1 December 2022

★★★★★ 5/5

Google

Cerys has been of great assistance during our sale process, she is very professional and been extremely helpful

Paul · 13 June 2023

★★★★★ 5/5

Trustpilot

Excellent Service

From our initial contact, Rebekka has been friendly, professional and helpful, doing exactly what she said she would do. We are more than happy with the service she has provided so far and feel confident we are in safe hands.

CW · 12 November 2019

★★★★★ 5/5

Google

Colin was absolutely amazing- will be going back to them once sorted

Melanie · 15 November 2023

★★★★★ 5/5

Google

Very happy with the service we have received from cerys at butter john bee always kept us updated with everything and answered our questions and always reassured us that the right buyer will come along and they did we would recommend them and use them again if we ever decided move again .

Nicola · 13 April 2024

★★★★★ 1/5

Trustpilot

Annoyed

So, we called Alsager office asking for a viewing. We were told next available appointment was 9!! days later which we grudgingly accepted. We were available any time or day ( from 2 days after our call). We were about to leave home, which is not near, 100 mins before viewing. A curt phone call. "we're cancelling your viewing, as the owner has accepted an offer". Who got an appointment before us and how / why? Emailed and texted to voice my annoyance. No response....

Boleyuk · 8 November 2021

★★★★★ 5/5

Trustpilot

Just a quick post to say how pleased I…

Just a quick post to say how pleased I am with the service I receive from Butters Newcastle-under-Lyme Branch. A Massive thanks to Chelsea, Lydia & Abby, who are all so helpful with fully managing my property portfolio. :)

Paul · 10 March 2020

★★★★★ 5/5

Trustpilot

Thank you so much Elisha Wolverhampton…

Thank you so much Elisha Wolverhampton branch for the outstanding service, best consultant we have ever had so far. Elisha was so efficient communication was excellent helped us through to get the property we wanted. Thanks a million times! :)

Rue · 11 October 2019

★★★★★ 5/5

Trustpilot

I would just like to thank Nicola Pike…

I would just like to thank Nicola Pike and Charlotte Tomlinson for their amazing work getting me towards my first home, they have been extremely helpful, I definitely would recommend.

Seb · 24 February 2022

★★★★★ 5/5

Trustpilot

Hayley was fantastic

Hayley was fantastic. I had a few issues with the portal and she was always available to support. Hayley responded promptly to any messages or concerns I had throughout the process. This is what customer service is about. Thank you

Perry · 8 September 2019