Belvoir Stoke on Trent reviews

Thank you Kam. Hope you find the right buy-to-let property in Stoke. Give us a shout if you need help finding tenants. We have a comprehensive lettings service including Rent Guarantee.

Hi Alex Mackenzie, we are very happy to have pro Thank you so much again for your feedback! We hope you have a great day! vided you with such a positive experience!

Amazing. Cheryl will be pleased to hear!

Dear Mr M, sorry you felt disgruntled as the buyer who has lost out on the property. Unfortunately there is only one house and one buyer who can be successful. As the agent for the seller we were successful in getting numerous offers on our client's property. Our ever helpful staff member Cheryl showed you the property at short notice. She submitted your offer to the vendor. You knew at the time there had been higher offers. She also called and emailed you several times about the property. As we are all busy in and out of the office at properties, it is not always possible to pick up the phone at the office instantly. I can assure you we do not ignore calls when we are at our desks and calling on anonymous makes no difference to us. Cheryl had informed you that she had found your phone message to proceed with your offer on her colleague's lettings phone messages (which is a choice you made). Cheryl also informed you that there was a higher offer that by that point had been accepted by the vendor. It is the vendor's decision who they want to accept when they have multiple offers on the table. We are sorry that you have lost out on this occasion. If the vendor had done a u-turn on the other accepted offer and continued negotiating with you, the other buyers would have also been unhappy and felt unfairly treated. Therefore, the decision was made by the vendor which the vendor and us stuck with. Your offer was never accepted by the vendor and simply beaten by someone else.

Hi Mick, many thanks for taking the time to put a detailed review. Tom and Cheryl will be thrilled that you are happy with the service they offered. Sorry about your experience with the solicitors, we're afraid we are still tearing our hair out with most solicitors in town. We have about 5 or 6 different local firms we refer customers to. That one is an archaic industry that needs some change ... we agree that sours the home moving experience. Anyway, if you have any further need for an estate agent or your family/friends are thinking of moving, give us a call!

Thank you very much for your feedback. Happy to help you start your property portfolio building!

Dear Mr Walley, so lovely to hear your kind words. It's not common to hear good reviews from tenants as we as lettings agents have to follow all laws and regulations and stick with the terms of tenancy agreements to protect the landlord's house. Often, some tenants are unhappy when we do our jobs. We try to be fair and professional to everyone, so it's really really nice to read a positive review. My staff are absolutely delighted. Amendment (further to your changing of review) Dear Mr Walley, a decision to deduct from a tenant’s deposit is a landlord’s decision, not an agent’s decision. Our staff have always been polite and helpful to you, as you praised them in a 5 star google review years ago. It’s a shame you wish to tarnish our reputation when there is a fair and just system with the Deposit Protection Service, where their independent adjudicators decide whether what the landlord wants to deduct is fair and allowed. If the DPS award the deduction, that means the landlord is entitled to the money, meaning the house was not better when you left. If the DPS reject the claim, then you are right and the landlord isn’t entitled to the money. We are under a contractual obligation with the landlord (who is our client) to follow their instructions regarding submitting a deposit deduction claim. We have no right nor means to deduct your money ourselves. You make out as though we have some sort of personal interest in your money, and are two faced about it. That’s not true. We apply all laws fairly for landlords and tenants. You will have received by email full instructions on how to dispute a claim and go to the DPS adjudication, which is completely free for you. The DPS decides what to do with the deposit, not us. Please read guidance on this and follow the procedure. We only follow procedure and facilitate both landlords and tenants through the process, for a just outcome. One party will inevitably be unhappy and it’s a pity you are choosing to shoot the messenger. If you don’t understand your tenants rights, kindly seek advice from the Citizens Advice Bureau, the DPS website or contact our Property Manager for guidance through the deposit deduction process.

Thank you very much for your review!

Thank you for taking the time to write a review for us.

Hi Mark, many thanks for your kind words. Cheryl is a gem. If you have any further property needs, just give us a shout!

It is common that tenants will dispute damage or deposit deductions, but the review is false. The tenant gave notice to leave his property on 4 September 2017. My staff sent him the usual communications regarding check out procedures and an appointment for them to attend the property. My staff attended the property that day and the tenant WAS NOT AT THE PROPERTY. My staff made a wasted trip due to the discourtesy of the tenant. Tenant then informed our office that he needed extra days at the house. We then agreed the extra days with the landlord with tenant paying the extra rent. Tenant failed to pay his rent as promised on time (citing bank transfer issues) and he kept moving the "move out date". The landlord agreed to his constant moving of check out date. Since no new tenant had been found yet for the property, the landlord did not mind letting the tenant stay extra weeks. In the end, this went on for 2 - 3 weeks of the tenant messing us around on his moving out date. He was therefore informed that he should return the keys to our office when he had moved out so we could carry out the check out inspection. There is no legal requirement for agents to accompany someone's moving out. In fact, when there is damage to the house, the presence of a potentially aggressive tenant hinders the staff's job to take photographs and record any damage. TENANT WAS OFFERED THE OPPORTUNITY TO BE PRESENT AT CHECK OUT. He did not take up that opportunity. As a top national brand of letting agency, we take FULL PHOTOGRAPHIC INVENTORIES of the condition of the house upon move in and again upon check out. The contents of the 2 documents are compared and any damage caused to the house by the tenant is then recorded and communicated to the landlord. Proper quotes are then obtained by contractors to repair the damage. Comparing the 2 reports, and taking into account fair wear and tear and the condition of the house upon move in, only the further damage caused by tenant was noted down as needing a deposit deduction. My staff put that proposal to tenant by email and also explained in the same letter that he should respond with his proposal so any deductions can be deducted. He failed to respond. As reputable agents, all our deposits are protected by the Deposit Protection Service and there is a time limit for deposits to be returned at the end of the tenancy. As that time limit was coming up, the correct legal procedure that my staff followed was to submit our claim for deposit deduction to the DPS. The tenant was informed by email that he should follow the procedure of the Deposit Protection Service to dispute any deductions. He was also given the DPS guidance leaflets. Rather than use the correct procedure, the tenant and his wife have chosen to use Google, falsely claiming the deposit had been wiped, to tarnish our reputation. We do not take deposit deductions lightly as the money is the client's and we only follow correct legal procedures. Tenant has also called our office this morning to agree some "damage" and put forward some proposals for the landlord. He also claims he put this review "not against us" but to show the landlord as a "tramp". This landlord is one of the nicest landlords we know; a trustworthy, honest man who is agreeable to any repairs to his rental property. This review is false. Tenant has threatened to put duplicate reviews should his deposit not be returned in full. He isn't following correct procedures, that he has repeatedly been advised to do, and is using Google as a means of putting pressure to escape paying to put right the items damaged in the house. We are only carrying out our jobs to a high professional standard. Ramona Hirschi Managing Director

Very sorry you feel you have had an unprofessional service. We ensure that all staff are trained to answer all calls and deal with all issues (and communicate to other staff) so tenants are not left waiting. We are sorry you feel like speaking to a different person is a bad thing. Property viewings are routinely carried out whilst tenants are still in properties, due to the demand from tenants to move in quickly. In your case, our staff and the tenant worked together to move him out so you could move in on the day requested. It was agreed by you and our staff that cleaning and maintenance would have to be done after you had moved in, due to your tight timescales. Please we assured that our staff have a thorough maintenance checklist on your property and are still in communications with your landlord to get those issues sorted. We believe many maintenance issues have been sorted and the rest are still being dealt with. Please feel free to call us at the office to report any further maintenance matters. We deal with all maintenance "complaints" within 24 hours and expect our tradesmen to attend within 2-3 days, provided the landlords consent to the repairs. Thank you.

Thank you for your kind words!

Great to hear!

We are glad to announce that Belvoir Stoke on Trent is under new ownership and management and Alejandra Garcia is no longer in the business. The new management has streamlined many processes and are making constant improvements. We have hundreds of satisfied customers and it's a shame the previous owner did not see fit to respond to this review to put forward her explanation.

Thank you so much for your kind words!

Thank you Marlene for your kind words. It was a pleasure to help you off load the property and move on!

Thanks Gill, appreciate your efforts in writing a review for us.

We are glad to announce that Belvoir Stoke on Trent is under new ownership and the certain rude person has left the business. It must be same person we're thinking of because the staff Josie and Adele are always friendly and helpful.

Thank you and happy to help anytime you need to pick our brains!

Hi David, thank you very much for your kind words! It was a pleasure being your agent for years on lettings and sales. All the best with your home move, hope you are settling in well! If ever you are back in Stoke on Trent, please give us a shout!