Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGood Morning,
Our experience with Belvoir Lettings in Stoke-On-Trent was very excellent and is still. We contracted their service and we were treated with respect and the staff were very professional and welcome was very excellent. Moreover, the Agency dealt with all our emergency repairs very quick and the job are always well done with perfection. Personally we would strongly recommend others people looking for house to contract their service as there will not be any disappointments or regrets. Belvoir Lettings' staff job well done and keep it up! Thank you all.
MARIE · 2 January 2017
Agent replied · 31 December 2024
Thank you very much, it's a pleasure!
★★★★★ 5/5
Googlewe used Belvoir to help us sell our house and they made the whole process an absolute breeze!! From our first meeting with Cheryl who came to value our property we were given clear information on everything, felt valued and assured that they would sell our property!! After being on the market for 2 weeks an offer was accepted which we were delighted with!! Right up to completion a few months later we had good levels of contact from a few members of the team which was great!! Would definitely recommend to anyone looking to sell their property, thanks for everything to the team @ Belvoir Stoke :D
Marcus · 30 August 2025
★★★★★ 5/5
GoogleWhen I read some of the old tenants’ reviews mentioning that the estate agent had deducted from their deposit, I was worried the same might happen to me. The garden wasn’t in perfect condition when I gave the key back, but I had painted most of the house, given it a deep clean, removed all nails, filled the holes, and repainted the whole room where needed.
To my surprise, the estate agent didn’t claim a single penny from my deposit. This shows that if you return the property in a nice, clean, and well-maintained condition, they are fair and won’t deduct unnecessary charges.
I’m very pleased with their professionalism, fairness, and helpful attitude. While living in the property, they were always cooperative and responsive whenever I needed assistance, which made my tenancy much smoother. Highly recommended, a trustworthy estate agent who values honesty and treats tenants respectfully.
Majid · 30 August 2025
★★★★★ 5/5
GoogleThank you very much for all these years as a tenant and thank you also now with the purchase of my house, always available and efficient in their work, the girls are very friendly and professional.
Thank you
Lorena and Pablo
Pablo · 1 January 2024
Agent replied · 31 December 2024
You are welcome. We are so glad that we have been able to facilitate your purchase of your home and thank you also for being our tenants for so many years. We wish you all the best and if you need any property help, please contact us.
★★★★★ 5/5
GoogleWe recently sold our house with Belvoir Hanley and from start to finish the service was superb. Tom was genuine and explained everything fully and was very accommodating throughout the photographing stage. Cheryl was a fantastic point of call, always available and fully up to date with our specific situation. I would highly recommend.
Jennifer · 1 January 2023
Agent replied · 31 December 2024
Hi Jennifer, thank you for taking the time to review our estate agency services. We will make sure to pass on your compliments to Tom and Cheryl in our sales team.
★★★★★ 5/5
Direct reviewsBelvoir have been really good with our move, all the staff that we have dealt with have been excellent and have supported us at all times.
We would definitely recommend them.
Would like to thank Amy and Cheryl for your support and guidance it has been much appreciated.
Glenis and Alan Collett
Glenis · 14 November 2024
★★★★★ 5/5
FacebookBelvoir Stoke team are absolutely amazing, supportive and provide great service. I recently moved house with them and they answered all the questions I had and provided a smooth transition from one property to another while keeping me updated with any issues.
I would highly recommend the team to anyone else who is looking to rent or buy a property. Thank you so much 😊
Kate · 17 December 2025
★★★★★ 5/5
GoogleDear Belvoir Team,
I wanted to take a moment to express my deepest gratitude for all the help and support you have provided me. Your unwavering support and dedicated assistance have been invaluable to me, especially during these turbulent times in the housing market.
I am truly touched by your willingness to always go above and beyond the call of duty. Your availability and responsiveness have been a lifeline for me, and I cannot thank you enough for being just one phone call away.
Your reassurance and service have been vital to me, and I am eternally grateful for everything you have done. Your support has not gone unnoticed, and I want you to know that your help has made a significant impact on my daily life.
Thank you again for your exceptional support and service. I truly appreciate everything you have done, and I am thankful from the bottom of my heart.
Nivi · 28 March 2024
Agent replied · 31 December 2024
Thank you so much for your kind words. We are truly touched.
★★★★★ 5/5
GoogleThank you to Amie for all your help and support in selling our house, very efficient but also friendly and informative, and so easy to communicate with yourself and Cheryl.
Julie · 5 May 2024
Agent replied · 31 December 2024
Thank you so much for your kind comments, best wishes.
★★★★★ 5/5
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★★★★★ 5/5
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Adanma · 26 October 2022
★★★★★ 5/5
Direct reviewsCheryl has been an absolute delight throughout the entire process of me moving home from keeping me updated continuously, performing viewings at my home and taking me on viewings of my own at other properties. She is a real credit to your team, she is very knowledgable about properties and works tirelessly to ensure that you are making the right decisions for yourself and that the process is as smooth as possible. Cheryl has taken the time to get to know me as a person to ensure that she has my best interests in mind. Well done Cheryl and thank you for all of your efforts - You???re brilliant and I would highly recommend!
Adele · 21 October 2022
★★★★★ 5/5
GoogleFantastic level of service by the whole team at the Hanley branch from the start of looking at putting our house on the market to the next stage and so forth was the best service. The way our house was photographed and market was nothing short of fantastic and within 3 weeks of being on the market we’d had 2 viewings 2 offers and accepted one. From then on the team were very quick with all enquiries we made and very efficient in relaying any information to use. Highly recommend them. Again Thankyou
Amanda · 1 June 2025
★★★★★ 5/5
GoogleThe staff at Belvoir in Stoke could not have been more helpful, they sold my house and took all the stress out of it, I actually lived 60miles away, they did all the viewings and kept me completely informed at every stage, they also guided me through the negotiations at every juncture, the video they made of my house was first class, it sold it within two weeks of going to market, I admit that I had never used them before but will use them again without question, it sounds like I am making a commercial for the company where I can assure you that all I am doing is telling it as it was from my point of view
Colin Cook
Colin · 1 January 2024
Agent replied · 31 December 2024
Thank you so much for your kind review! If we can be of assistance in the future, do get in touch!
★★★★★ 5/5
GoogleBelvoir helped me rent my first property and were very helpful from start to finish. I've recently left the property after 2 years and I can't recommend Belvoir enough. Everytime i've been in touch my queries were quickly answered and dealt with and you can be assured that any problems you might have are dealt with quickly.
If I look to rent/buy in the future I'll be sure to head to Belvoir first.
Andy · 28 March 2024
Agent replied · 31 December 2024
Many thanks for your review!
★★★★★ 5/5
Direct reviewsWe have nothing but good words to say about Belvoir (Stoke on Trent).....They keep you fully up to date about everything, deal with every problem and go beyond what they need to do for you, so I have nothing but good things to say about all the staff....
Antony · 8 August 2024
★★★★★ 5/5
GoogleCan’t thank them enough. .Josie Charlie & Sandra, Always ready to help. Nothing is ever to much trouble polite professional exceptional all round? Thank you Ladies
Carol · 1 January 2024
Agent replied · 31 December 2024
Hi Carol, the three ladies are real gems and I'm happy that you are happy with the service. If you need anything else, please let us know!
★★★★★ 5/5
GoogleBelvoir stoke on trent
This company has seen my house sale through from beginning to end and have gave a flawless service throughout i can highly recommend them there work ethic is second to none..
Thanks again Ramona and team great work and keep up the excellent services you provide..
Kevin C......
Kevin · 1 January 2021
Agent replied · 31 December 2024
Thank you so much for your kind words Kevin. All the best for next chapter in life. Your buyer just collected the keys and was grinning like a Cheshire Cat! Happy days for all.
★★★★★ 5/5
Direct reviewsRe: 3 Chillington Way, Norton Heights
I would like to express my huge thanks to Ramona and her team at Belvoir Stoke on Trent, for finding a buyer for my house.
When my daughter moved into her first home and after spending several days helping out, we decided the open plan layout was something I missed in my current home. So, then COVID-19 pandemic struck, and we thought that is it but through speaking to Ramona, who advised us when the best time to sell would be. During June, when the rules changed and face to face viewings were back allowed, we did it and ???put the house on the market???.
After several viewings, we gained a lot of positive feedback, we even had a few minor domestics along the way with potential buyers (wife yes and husband no or vica versa), it became apparent that leasehold properties are not as desirable as they were when we bought it. Ramona was on hand to come up with a strategy which we followed. Ramona went above and beyond with a potential buyer who last minute decided leasehold was not for him. Ramona had a very honest and in-depth discussion about leasehold and said nothing to loose just view the property. The next day we received two offers and we even got a slightly higher price.
Ramona and her team are very knowledgeable, professional, experienced and nothing is too much trouble for them. They kept us up to date all the way through the sale and even recommend a great solicitor who specialised in the type of property we decided to buy. If it wasn???t for Ramona going the extra mile by spending nearly an hour on the phone discussing our buyers??? options and Belvoir???s team doing what they do best, we wouldn???t have moved and having now achieved a better enjoyable lifestyle we are now experiencing.
I will always sing your praises and recommend your services to anybody wanting to move house and I would not hesitate in passing referrals to you going forward.
Linda · 12 July 2021
★★★★★ 5/5
Direct reviewsI've had a fantastic experience working with Josie and the team at Belvoir Stoke-on-Trent, nothing is too much trouble and there is always a friendly and helpful voice at the end of the phone, I look forward to working together moving forwards!
Miranda · 12 September 2024
★★★★★ 5/5
GoogleWe have worked with Ramona and the team for a while now and always find them professional, courteous and pro-active in all that they do. We would have no hesitate in recommending Ramona and the team to let or sell your property and have already recommended them to a friend.
Oliver · 1 January 2021
Agent replied · 31 December 2024
Thank you for your kind words.
★★★★★ 5/5
GoogleWe had the pleasure of renting a property from Belvoir at 56 Westland Street and it was an exceptional experience. The house truly felt like home, and the management was prompt, professional, and always accommodating. We are only moving to be closer to family, but we will always be grateful for the wonderful environment and community provided. Highly recommend!
Zhang · 31 July 2024
Agent replied · 26 February 2025
Thank you so much for your review and kind comments, best wishes for the future!
★★★★★ 5/5
GoogleRamona and her team are fantastic- Super efficient, true to their word and had my property sold within 3 weeks of hitting the market. Highly recommend for a seamless transaction. Special thanks to Cheryl and Katie for all their help.PositiveQuality, Professionalism, Value
Dino · 1 January 2022
Agent replied · 31 December 2024
Thank you very much Dino. It has been a pleasure! If you need anything else, give us a shout!
★★★★★ 5/5
GoogleI have used Belvoir lettings for 10 years and I can not recommend them enough, throughout this whole period they have always informed me of any issues with the property and have allocated tradesmen to carry out work when required, I have never received rent late and they have always sourced good tenants, they do their due diligence and work prior to an agreement and work well with the TDS to protect you property if tenants do not keep your property in good condition. I also used Belvoir to sell my rental property and they got a good price and managed the whole process effortlessly, if I get another rental again Belvoir will be the first company I will contact to manage it, many thanks for all your hard work in protecting my investment, Rob
Robert · 1 January 2023
Agent replied · 31 December 2024
Thank you so much Mr Davies. It was a pleasure to work with you for a decade and I wish you all the best for the future!
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