Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent from start to…
Excellent from start to finish…Realistic Valuation…Attractive accurate photos & description of property….Video to emphasise unique location…Over 40 viewings with potential buyers..Kept updated with feedback and comments..Office staff all experienced and well trained…to secure completion as soon as possible..
Steve · 1 June 2023
Agent replied · 24 December 2024
Thank you Steve for your brilliant 5 star review. The team and I appreciate your kind words and thank you for using our services.Best Wishes Mark Smith Managing Director
★★★★★ 5/5
TrustpilotGreat service friendly and kept well…
Great service friendly and kept well informed all the way through the process of selling
Stephen · 30 September 2024
Agent replied · 24 December 2024
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 3/5
TrustpilotProperty well presented
Advertising photos good Sales team were good and always informative,but after sales team never kept you up to date unless you phoned asking for updates also never received a copy of our EPC report
Lesley · 11 September 2023
Agent replied · 24 December 2024
Thank you for your review and feedback Lesley. Communication is very important to us and I am sorry you feel that we didn't keep you up to date during the sales process. The EPC report was forwarded to your solicitor. I apologise a copy wasn't sent to you for your records. If you do need a copy I can forward it to you. My email is marksmith@robinsonsteesvalley.co.ukKind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotExcellent service
We were very pleased with the service from Robinson’s Ingleby Barwick office. They were very professional and extremely helpful. Our house sold quickly due to there efficiency and they were very helpful in finding us properties to potentially buy. Would thoroughly recommend the team if you are planning a move.
Valerie · 4 February 2022
Agent replied · 24 December 2024
Thank you for your review Valerie of our Ingleby Barwick office. Kind regardsMark
★★★★★ 5/5
TrustpilotI both purchased and let a property in…
I both purchased and let a property in Darlington through the now Smith & Friends agency and my experience has been extremely positive. The team are both professional and friendly.
Mark · 10 December 2023
Agent replied · 24 December 2024
Thank you Mark for your 5 star review of our Darlington team.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotBuying and selling
The team at Darlington office was more than helpful during our five months process of selling and buying our second property would recommend using this estate agent joy cruddas dealt mainly with this so a great a big thank you to her x
InPost · 25 November 2022
Agent replied · 24 December 2024
Thank you for your review of our Darlington team and Joy, they will be delighted to read your review. Best wishes, Mark
★★★★★ 5/5
TrustpilotI appreciate the staff work hard and…
I appreciate the staff work hard and very punctual. I didn’t have any problems everything done in time.
Pathmasany · 26 July 2024
Agent replied · 24 December 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 4/5
Trustpilot4 Barle Close
Mark hodgson did a great job.He was very prompt in responding and understood our situation very well.Regarding our solicitor Eve conveyances…they were very slow in communication.They could have been faster and explained us the process better.We had send numerous emaiand make calls to get an answer.
Sudeaksha · 8 July 2022
Agent replied · 24 December 2024
Thank you for your review Sudeaksha, I note your comments regarding the solicitors. Kind regards, Mark
★★★★★ 5/5
TrustpilotFormidable Team
Friendly staff who went out of their way and over and above their job description to ensure our sale and purchase was successful.
Jacqueline · 20 April 2024
Agent replied · 24 December 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotAmazing from day one to the finish
Amazing from day one to the finish. Very simple processes without collecting unnecessary bulky details like the other agencies who were not successful at the end. Very professional but yet very friendly and accommodating. I will recommend them 100% anytime any day.
Julius · 9 December 2022
Agent replied · 24 December 2024
Hi Julius, thank you for your review of our service. Kind regards, Mark
★★★★★ 5/5
TrustpilotFrom start to finish of buying the…
From start to finish of buying the property.
John · 19 December 2025
★★★★★ 5/5
TrustpilotSuperb staff without them I would still…
Superb staff without them I would still be trying to move they did everything ,and the solicitor were slow so they pushed and pushed till we moved ,without there help I still be in my old home
Brian · 16 May 2023
Agent replied · 24 December 2024
Thank you Brian for your 5 star review, we are delighted we were able to assist you with your move.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat service would use again
Great service. Used twice now and staff are wonderful. They keep you informed every step of the way. Sold quickly and were proactive. I would highly recommend
CF · 23 January 2024
Agent replied · 24 December 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotAll way very professional and honest…
All way very professional and honest with there advice and quick to deal with any problems and help with a smooth sale
Andrew · 1 May 2024
Agent replied · 24 December 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service, purchased two houses recently with the agents at the Stockton branch and it’s been seamless! I will also be asking them to handle the management of my property portfolio. Jaynie and Claire have been fabulous. I would recommend this branch for any property related business.
Neel · 3 March 2022
Agent replied · 24 December 2024
Thank you Neel, I greatly appreciate your review of our Stockton team, Jaynie and Claire will be delighted to read your review. Kind regards, Mark
★★★★★ 5/5
TrustpilotSale support.
With our property which was sold in Skerne Way Darlington, your company provided excellent support during the legal process, constantly providing updates and contacting thr buyer and legal teams, without being promted.
Customer · 20 September 2023
Agent replied · 24 December 2024
Thank you for your 5 star review. Greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotMarton branch
The team at the Marton branch handled the sale of my parents house perfectly.
S · 18 October 2025
★★★★★ 5/5
TrustpilotGreat service from start to finish.
I couldn’t have asked for anymore from Smith & Friends, loved dealing with Claire and Lindsey !
Lee · 26 July 2024
Agent replied · 24 December 2024
Thank you for your review of our Stockton team, in particular Claire and Lindsey.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat experience
Everyone at smith & friends has been very kind, professional and helpful. I would definitely use them again in the future.
Ms · 14 May 2024
Agent replied · 24 December 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 3/5
TrustpilotI've received better periodical reports…
I've received better periodical reports than my last agents. Although a lot of my requests aren't being followed up and I'm having to chase them to resolve items.
Jonathan · 18 December 2023
Agent replied · 24 December 2024
Hi Jonathan, thank you for your review, I have asked Mark Hodgson to look into the follow up issues and report back to me. In the meantime if you wanted to contact me personally you can do so at marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotCommunication was brilliant
Communication was brilliant, always answered the phone and were very helpful with any question we had.
Hannah · 5 August 2024
Agent replied · 24 December 2024
Thank you Hannah for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotThank you for all your help and…
Thank you for all your help and support. It’s been very important to look after our tenants who are very loyal and thank you for the outstanding service.
Richard · 10 December 2023
Agent replied · 24 December 2024
Thank you Richard for taking the time to write this review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVal Wainwright has helped us with a…
Val Wainwright has helped us with a rental property for many years. Her professionalism and expertise on all aspects made it easy to deal with.
Pat · 17 June 2025
★★★★★ 5/5
TrustpilotVery good Estate Agents to deal with
Very good Estate Agents to deal with. Communication was courteous and professional.
Dan · 4 October 2024
Agent replied · 24 December 2024
Thank you Dan for your 5 star review.Kind regardsMark SmithManaging Director
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