Every review we hold for the Stockton-On-Tees office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI was really interested in a property but couldn't view because they were waiting for the keys. Was reassured I'd be called once they got them so they could show me round. Next thing I see a few days later the property was "Let Agreed"
Shocking 😡NegativeResponsiveness
Karl · 25 August 2021
Agent replied · 24 August 2024
Sadly in this instance, the keys were never received by ourselves. As we explained and apologised to you, we were doing the let on behalf of an out of area agent who unfortunately never passed the keys to us. I am so sorry that this happened but was out of our control.
★★★★★ 1/5
GoogleShambolic waste of my time. Left waiting in the cold traveled 10 miles. Got text confirming the appointment replied. And compete no show. Got some story about phone signal. They wouldnt even call to apologize just text. Never again extreme unprofessionalism.
Thomas · 7 July 2022
Agent replied · 7 July 2023
A text was sent asking for confirmation of appointment at approx 9.30 am and was confirmed by you at 1.20 pm. We did text the agent your confirmation. She was already at the property you were to view but unfortunately there was no signal in the building and the text was not received and she left at 2.13 just before your 2.15 appointment. We did apologise by text and again we apologised when you rang us but we do take onboard a call would have been better than a text and will review our systems. We do get a lot of no show appointments which is the reason we do ask for a confirmation. Again we are sorry for the inconvenience caused and we appreciate your frustration.
★★★★★ 5/5
GoogleAfter been called a boomerang tenant I thought I must leave a review at the outstanding work the team did to help me in such a tough time. Not once but twice have they helped me out when times were difficult. Arranging accommodation at the drop of a hat and with in a day or two.
I would highly recommend this reputable company to the fullest extent but also want to say thank you and hopefully now I will stick you for long long time.
Thomas · 7 July 2020
★★★★★ 5/5
GoogleI really enjoyed the services of Acorn Lettings. I will call the team ‘The Fantastic Four’ (Rebecca, Dawn, Rachael and Gemma). Their customer service is top notch and the response time to emails is unbelievable. To cap my rental service experience, the team gave me a wonderful and well packaged gift for my patronage.
Babatunde · 27 October 2023
★★★★★ 5/5
GoogleFriendly team ,good service,quick response ,
i used Acorn Lettings and Sales to buy a house they are helpful.
Thank you
Amir · 16 April 2025
★★★★★ 1/5
GoogleAVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! …
Grace · 14 April 2025
★★★★★ 5/5
GoogleI am so pleased of how Acorn treated us, it was a smooth procedure, they give detail to every little things, they don't just do business, they care for their Clients, I witnessed it 1st hand. I will recommend Acorn to anyone I know.
Somto · 27 March 2024
★★★★★ 5/5
GoogleRebecca is amazing, excellent customer service that excells the five stars.
I can't thank you enough, a wonderful lady who I can't recommend high enough.
Wendy · 8 July 2019
★★★★★ 5/5
GoogleAcorn letting agents, led by Rebecca, are awesome team. They manage 6 properties for me in Stockton and they are always on top of things. Any repair work is done quickly, efficiently and at reasonable cost. They are available on the other side of a phone call whenever needed
Hossam · 7 June 2023
★★★★★ 3/5
GoogleI've been with Acorn many many years now and I recently had a problem that they actually sorted! The staff are lovely and talkative and they come out to check the house every 6 months. They usually write everything down but do nothing. Lol
But with my recent issue they were swift and had it all sorted within a week.
They aren't all bad. :')
Terri-Leigh · 7 July 2021
★★★★★ 5/5
GoogleRebecca and team have looked after my property for the last 14 years. Amazing service and definitely go above and beyond!
Emma · 8 July 2019
★★★★★ 5/5
GoogleAbsolutely fabulous service, from everyone, but Dawn and Jemma in particular.
Both really helpful, patient, friendly and professional.
Highly recommended.
So glad we found Acorn!
Thanks everyone.
Ian · 25 July 2024
★★★★★ 5/5
GoogleAs a landlord I could relax knowing that the amazing staff of Acorn lettings were taking care of everything for me in sourcing perfect tenants for my rental property. Brilliant friendly professional service from start to finish! Thank you acorn!
Mary-Rose · 27 October 2023
★★★★★ 5/5
GoogleExcellent service Rebecca and her team fell over themselves to find me the right property five stars
Garren · 8 July 2019
★★★★★ 5/5
GoogleThis is mu most stress free renting ever. From cheerful and patient staff to excellent customer care service. A big star goes to DAWN, she is really lovely
Babra · 27 March 2024
★★★★★ 5/5
GoogleExcellent all round service. I was in desperate need to get out my previous home due to a nightmare neighbour and they did everything they could to work within my tinescale. Much better than any other estate agents in the teesside area. Would highly recommend.
Andrew · 9 December 2022
★★★★★ 5/5
Google5 star in our book so far. They are quite responsive and straight forward.
They also gave us a nice welcome pack.
I recommend.
Solomon · 27 March 2024
★★★★★ 5/5
GoogleFlawless process of getting my apartment from them,
Always available to help.
They're the best I've had dealings with...
I recommend them.
Ekundayo · 26 April 2024
★★★★★ 5/5
GoogleVery lovely people.. Helpful and patient.. I will choose them anytime and I always refer
Jummai · 25 July 2024
★★★★★ 1/5
GoogleRepairs have been reported since 2020 not only by tenants but also by professional, electrian, gas men, thier own inspector and remortgage professional and when nieboughs ring because repairs are affecting them they lie saying they didn't know? Absolutely disgusting
Colleen · 7 July 2022
★★★★★ 5/5
Googlei'm an inexperienced landlord and Rebecca at Acorn is my go to when I need advice, she always keeps me up to date with legislation and has helped me numerous times in sorting out tenancy issues, I don't know what I would have done without her.PositiveResponsiveness, Quality, Professionalism, Value
Suzi · 25 August 2020
★★★★★ 5/5
GoogleTwo words: Honest & Reliable.
The team at Acorn went way of their way to help me and provided an excellent service. Fantastic attention to detail and will be a customer for life.
Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Jonathon · 25 August 2020
★★★★★ 5/5
GoogleRented with acorn lettings at two separate properties and any issues were rectified quickly and efficiently.
I would highly recommend renting through this agent as it's a quality service all the time.
Thanks rebecca and team
Steven · 7 July 2020
★★★★★ 5/5
GoogleAmazing customer service from everyone! Couldn’t thank them enough for everything they have done for me ! Not to mention a gorgeous new home box full of goodies! 🥰😍 …
Lois · 7 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
