5/5
GoogleAmazing service as always from Rebecca and her team. Prompt, informative and reliable. Thank you for doing such a great job. Would certainly recommend.
Trusted Agent profile · Stockton-On-Tees
Acorn Lettings & Sales Stockton-On-Tees reviews
★★★★★
97 reviews across 1 platform
116a Yarm Lane, Stockton-On-Tees, TS18 1JX
Acorn Lettings & Sales's office in Stockton-On-Tees, at 116a Yarm Lane, is rated 4.4 out of 5 across 97 reviews on 1 platform, including 97 Google reviews rated 4.4.
Reviews
Every review we hold for the Stockton-On-Tees office, from every platform, shown as written. First names only.
Google5/5
GoogleRebecca and her team do the most amazing job. I have several properties in the Stockton area and Rebecca has found great tenants for 3 of them in a short space of time recently. The service is impeccable. The attention to detail is spot on and all this great work at a very good price. Would recommend Rebecca, Dawn and all the team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had been looking for a property to rent for my granddaughter and came across Acorn Lettings. I would give them more stars if I could for the help and support of all the staff especially Michelle. They looked at our complicated application using commonsense and efficiency. Cant recommended them highly enough.
5/5
GoogleHave been with Acorn for 15 happy years, and could not have asked for a better professional service and support over this time from Rebecca and her team, very friendly and always willing to help, so so sad that we have had to move, thank you all so much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAcorn lettings and sales the ladies in the Stockton-on-Tees office were amazing we were finding it very stressful trying to find a suitable property they were with us every step of the way couldn't be more helpful Rachel took us through what we had to do and nothing was a trouble to her thankyou x
5/5
GoogleWhat can I say what a great team Rebecca has at Accorn lettings there all amazing nothing to much for them,we rented a bungalow for my father and they went out of there way to make sure everything was in place for my fathers release from hospital to the bungalow. The service was above and beyond I would highly recommend using Accorn Lettings for your rental needs Keep up the good work Rebecca And thank you all so much
5/5
GoogleRebecca and the team have been handling our buy to lets for years now and have always been priced very reasonably and on the ball when any issues arise. They've worked hard to find tenants and quick to respond to phone calls and emails. Five stars. Thanks a lot 👍 …
5/5
GoogleGreat service from Rebecca and her team especially Jemma who looked after my letting, no hesitation in recommending them.
5/5
GoogleVery happy with the service i recieved from rebecca and the team in securing my rented property
5/5
GoogleThe best letting agency ! I'm with Acorn for 5years and I never had any problem ! I would like to thank to Jemma,Rebecca and Dawn !
5/5
GoogleAmazing and fast service from Acorn lovely staff had a lady dealing with our property who was amazing and very lovely, Acorn made things easy and stress free
5/5
GoogleI really wanted to leave a review as I think a lot of companies could learn a lot from the way the guys are at Acorn All the staff are unbelievable helpful and friendly! They have helped me find 2 new homes, not just that a new life I will always be grateful for that, thank you for all your hard work 5⭐️from me Ursula x
1/5
GoogleAcorn Antiques and Mrs Overall, the Victoria Wood Comedy sketch isnt what most people would model their company on. A good and professional company would have records of requests for repairs and actually do them. Acorn use the Deny deny deny method of repair and lie through their teeth and claim no request for repair has happened. At best Acorn choose the cheapest and easiest repair and ignore the expense, difficult or potential dangerous repairs. Private sector housing are now involved. Most ppl would know how to run a business BEFORE they open it, not get a franchise, start running it and not bothering to learn the laws, rules and regulations that govern the business you have chosen. So bad that they are incapable of informing people.that an appointment has changed. Pathetic
5/5
GoogleAcorn lettings and sales are a outstanding team of people that work with tenants when having problems. Acorn are here to help peaple FACT. There friendly approach when contacted are out standing . Always there to help tenants with any …
5/5
GoogleAcorn managed my rental for 14 years. Always provided a good service and Rebecca made life easy for me as I was living on the other side of the world. Would recommend Acorn to anyone in a similar position.
5/5
GoogleMainly dealt with Rachel who couldn't do enough to help
5/5
GoogleRebecca and her team are really friendly and deal efficiently with all issues and requests. Recently sold my house with them before it even went on the open market. Great service and upfront with all costs. Would highly recommend.PositiveResponsiveness
5/5
GoogleStaff are very friendly and helpful. Rachel my representative, she has been through my process from the beginning and finally allocated the property which i loved the most. Overall definitely worth approaching for first time renters.
1/5
GoogleWe arrived for a scheduled viewing. They did not. My partner called them, they claimed to have no record of the viewing and offered to (re)book the viewing 5 days later. We both work and took time to make the original appointment. Not for us, thank you.
Agent replied · 7 July 2023
I take full responsibility for this error and can only apologise again. Unfortunately the appointment had not saved on the electronic diary so we were unaware of it until we received the telephone call. We would have come straight over but were not in possession of the keys and it was too late in the day to be able to acquire a set. I did offer another appointment for tomorrow which was refused. My sincere apologies again for this error and your time that was wasted.
5/5
GoogleRented a property from Acorn lettings for nearly 2 years and very happy with the service they provide. Rebecca and the team are very helpful , and quick to resolve any issues.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI was really interested in a property but couldn't view because they were waiting for the keys. Was reassured I'd be called once they got them so they could show me round. Next thing I see a few days later the property was "Let Agreed" Shocking 😡NegativeResponsiveness
Agent replied · 23 December 2024
Sadly in this instance, the keys were never received by ourselves. As we explained and apologised to you, we were doing the let on behalf of an out of area agent who unfortunately never passed the keys to us. I am so sorry that this happened but was out of our control.
5/5
GoogleAbsolutely the best Agents I’ve rented with since I moved into the UK, Swift with documentations, prompt on maintenance issues and timely follow up with concerns. I’ve already spent more than a year with them and can’t fault them for anything so far. Will definitely recommend.
5/5
GoogleWas really good when it came to helping sort out our first home and we are so happy with our home thank you staff was very nice and helpful and held our hand all the way through the proses and went out of their way for us thank you the only down fall was open times due to working 8:30 - 4-30 Monday to Friday we had to put holidays in at work to make the time before they shut but was worth it in the end thank you againPositiveProfessionalism
1/5
GoogleI was really interested in a property but couldn't view because they were waiting for the keys. Was reassured I'd be called once they got them so they could show me round. Next thing I see a few days later the property was "Let Agreed" Shocking 😡 …
Agent replied · 7 July 2023
Sadly in this instance, the keys were never received by ourselves. As we explained and apologised to you, we were doing the let on behalf of an out of area agent who unfortunately never passed the keys to us. I am so sorry that this happened but was out of our control.
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