Trusted Agent profile · Stockport

Bridgfords Stockport Sales reviews

3.1

★★★★★

701 reviews across 2 platforms

2a Mersey Square, Stockport, SK1 1NU, SK1 1NU

Bridgfords's office in Stockport, at 2a Mersey Square, is rated 3.1 out of 5 across 701 reviews on two platforms, including 254 Google reviews rated 4.9.

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4.9 / 5

254

Reviews on Google

This office

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447

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Stockport office, from every platform, shown as written. First names only.

5/5

Google

Bridgfords at Stockport handled the let of my house, and I’m very impressed with their service, in particular Chris Simpson. Great communication via phone and email, I’ve been kept up to speed at every step of the way. Negotiated charges also very clear and reasonable. Chris has followed through on every commitment and my house has been let within a couple of weeks. I’m a delighted customer.

Chris · 26 October 2018

Agent replied · 24 October 2024

Hi Chris Thank you very much for this review and the 5* rating! I am delighted to hear that Chris and the team provided such good service and managed to get your house let within just a couple of weeks! Kind regards, Jake

5/5

Google

Megan was very helpful and more importantly able to speak to a real human being as much as online services which were also of a high standard. Would have no issue in recommending them to others.

Robert · 29 November 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

The whole team at Bridgfords Stockport were both professional and courteous throughout the sale of my mothers property. In particular Angela was very efficient and knowledgable and worked hard at keeping me updated on the progress of the sale, which at times was very frustrating and challenging, and ensuring a successful outcome. Cannot recommend them highly enough.

Glynis · 25 October 2021

Agent replied · 24 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Just want to say a big thank you to Sophie. Was super helpful throughout the whole process, was always happy to answer our questions and support. Super friendly and approachable. Fantastic service, thanks again.

Mia · 9 January 2024

Agent replied · 8 January 2025

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

The lettings team, and Joel in particular, were amazing with me throughout the whole moving process. I was kept well informed at every stage. I was moving out of my parents house for the first time and quite nervous, but Joel was very friendly and easy to talk to and made the process easy.PositiveResponsiveness, Quality, Professionalism

Lucy · 10 December 2021

Agent replied · 9 December 2024

Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations

5/5

Google

Kate and Liz were so helpful and responsive while getting us sorted out for moving in, everything moved nice and quickly and they were very pleasant to work with :)

Zara · 28 March 2024

Agent replied · 24 October 2024

Thanks Zara Findlay for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

I found everyone at Bridgfords to be extremely helpful and efficient. Special thanks to Angela who was fantastic from day one. Angela knew exactly what I wanted and found me my ideal home very quickly. She was very communicative, making me feel that she was really looking after me, and made the whole process as stress free as possible. Highly recommended for both buying and selling.

Craig · 26 October 2018

Agent replied · 24 October 2024

Hello Craig, thank you for your excellent 5* review of the great service you received from Bridgfords in Stockport. It is brilliant to read that Angela and the team knew exactly what you wanted and helped find your ideal home very quickly. Thank you for the recommendation and best of wishes in your new home. Kind regards, Emma.

5/5

Google

We had a great experience with renting a property through Bridgfords. Hayley and Kate were very helpful and supportive throughout the whole process. Highly recommended

Luke · 26 June 2024

Agent replied · 24 October 2024

Thank you for leaving us your superb 5* review and recommendation Luke. Best wishes, Lucy, Customer Relations.

5/5

Google

I managed to get my first home with Bridgfords and Gemma. They were great throughout the whole process, advising promptly and helping whenever they can. Thanks!

Aleksandra · 17 January 2026

Agent replied · 17 April 2026

We are thrilled to hear that your experience with Bridgfords and our amazing agent, Gemma, was exceptional! Congratulations on your first home and thank you for choosing us! We are always here to support and guide you through the journey of homeownership. Thank you for the great review! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Bridgfords service is excellent and able to contact them at any time and happy for the quick responses. Special mention to Megan for her professional approach with customers and for all the support.

Roshan · 9 January 2024

Agent replied · 8 January 2025

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently purchased a house with Bridgfords and found the whole process really quick and easy. Hollie and the team were excellent and ensured we were kept up to date as the sale progressed. I would highly recommended using Bridgfords for selling or purchasing a property. Thank you!

Amanda · 25 October 2022

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

We had a fantastic experience with Bridgfords. The staff were friendly and knowledgeable. Ryan kept us fully informed at all times and thanks to him and the wonderful team, our house sold within 2-3 days! The whole process was effortless and straightforward and we would definitely recommend their services and use again in the future, should the need arise. Thank you for everything.

Kelly · 26 October 2019

Agent replied · 24 October 2024

Wonderful to read Kelly that you had a fantastic experience with our local Bridgfords team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.

5/5

Google

I have just purchased a property with Bridgfords. Hollie was brilliant she kept me in the loop of everything what was going on, she reassured me on thing's that I had concerns about and dealt with them quickly. A massive thank you. I would definitely recommend Bridgfords.

Kelly · 11 November 2022

Agent replied · 10 November 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Sophie Reti is a brilliant agent and so helpful. She communicated so well with us all the way through the sales process. With my brother being a first time buyer we had lots of questions and she was great at answering everything in a way we understood.

Adam · 25 October 2022

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

5/5

Google

We had a house to sell which needed a lot of renovation by the buyer so it was not an easy sale for the agents. They were so helpful and persevered with things. At all times they were professional and kept us informed of progress. They accompanied viewings and vetted potential buyers for us. We would like to single out Sophie the manager of the Stockport branch and Ruori who both worked tirelessly on our behalf at all times and they were totally professional in all their dealings with us. We are very grateful that they managed to sell our house when time was not on our side for a purchase. Cannot recommend them highly enough.

Barbara · 29 December 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

1/5

Trustpilot

Put house on market with bridgfords…

Put house on market with bridgfords after very impressive sales pitch promising a high level of service. Big mistake!!! Told them I wanted them to do viewings but they repeatedly turned up after the viewers so I had to start viewings and they took over towards end.( so embarassing) most of viewers were time wasters and not in a position to proceed with sale. Staff at office getting times and dates wrong.When I took it off market because they were making it so stressful they showed no interest at all. They then sent me a letter with names of all the viewers to give to any future agents so they could charge commission if I sold to any at a later date and reminding me of all the ways they could charge me commission. Would not recommend this company at all !!!

Eileen · 9 May 2025

5/5

Google

We had a great experience with bridgfords Stockport. Sophie and Ruari were particularly great and helpful at every stage. The process was seamless thanks to them and we’d recommend them to anyone.

Kate · 29 November 2023

Agent replied · 24 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations

5/5

Google

From the first call you could see how professional bridgfords were and the competitiveness of there pricing and packages. After the initial sale falling through due to the buyers mortgage being pulled Sophie pulled out all of the stops and did everything she could to secure another offer, in fact she secured two at the asking price just a few weeks later and the sale completed seamlessly! I couldn't be happier with the professionalism, attitude and determination she showed to help me and I was kept up to date with progress on a weekly basis!

Ryan · 29 November 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Sophie was extremely helpful at all times with my flat purchase Thanks very much and would definitely recommend

Katherine · 25 August 2024

Agent replied · 24 October 2024

Thank you Katherine for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Richard & Kate is very professional, great customer and kind. They take their time and provide all the information needed in a timely manner. Never once rushed. Very pleasant. Would recommend using them.

Tisha · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

1/5

Google

Worst customer service I have ever experienced. We applied for a house over 3 weeks ago and kept getting told empty promises and it was always us chasing, never the other way around. We were told a way to apply and we sent out application off. We chased a week later for Megan to say we have applied in the wrong format. We sent the application in the way it was requested just hours later and after chasing twice more we have still not heard anything. From having people living on the same street we were applying, they informed us that they are still conducting viewings. So, they did not have the courtesy to ring to tell us we were unsuitable for the landlord. Instead we were being kept hanging on a thread every time we had to chase them and then never get replies to emails. Very disappointing.

Max · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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