Trusted Agent profile · Stockport
★★★★★
578 reviews across 3 platforms
Albert House, 2 Station Road, Cheadle Hulme, SK8 5AE, Stockport, SK8 5AE
Bridgfords's office in Stockport, at Albert House, is rated 2.5 out of 5 across 578 reviews on three platforms, including 123 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Bridgfords Cheadle Hulme Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockport.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
5/5
GoogleMel was an absolute star when we purchased our house through Bridgefords. She was all over the process and helped us to make sure it all went through without any issues - thank you Mel!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
GoogleIn a word; slimy. Rented a property through them. They failed: - To provide the keys at the agreed time - To remove the previous tenants on time (Had to pay moving van twice) - To provide the flat in the same state it was when we viewed it (frozen solid freezer, broken doors, dirty bathroom, ect) - To answer some of my questions with straight answers, seemingly always dodging when I asked about the previous tenant or bills - To provide decent customer service during the key handover (Henry, the agent, wanted to leave ASAP and didn't give us time to inspect property or read through the paperwork. He went for a pee after pressuring us to sign and then left, to watch the football if I remember right.) The cherry on top is that I just recieved an expensive bill from SSE/OVO because Bridgfords have some sort of partnership/scheme with them. I recieved an email through a third party, Tili, turned down their contract and yet I still recieved a bill because Bridgfords provided them my user data. I explicitly asked them about it months ago and they dodged my question atleast twice. Unsure if this is how Bridgfords as a whole operates, but I'd recommend landlords and tenants to stay away.NegativeQuality, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleIn a word; slimy. Rented a property through them. They failed: - To provide the keys at the agreed time - To remove the previous tenants on time (Had to pay moving van twice) - To provide the flat in the same state it was when we viewed it (frozen solid freezer, broken doors, dirty bathroom, ect) - To answer some of my questions with straight answers, seemingly always dodging when I asked about the previous tenant or bills - To provide decent customer service during the key handover (Henry, the agent, wanted to leave ASAP and didn't give us time to inspect property or read through the paperwork. He went for a pee after pressuring us to sign and then left, to watch the football if I remember right.) The cherry on top is that I just recieved an expensive bill from SSE/OVO because Bridgfords have some sort of partnership/scheme with them. I recieved an email through a third party, Tili, turned down their contract and yet I still recieved a bill because Bridgfords provided them my user data. I explicitly asked them about it months ago and they dodged my question atleast twice. Unsure if this is how Bridgfords as a whole operates, but I'd recommend landlords and tenants to stay away.NegativeQuality, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my husband have just moved into our new rental. Moving house, starting a new job and being pregnant during a pandemic has been very stressful. Henry Everitt at Bridgeford Cheadle Hume showed us the property we eventually rented. His honesty and integrity in getting back to our queries made this process swift and stress-free. His patience and articulate communication, as well as his expertise & knowledge of the property industry has helped us in settling into our new home and has laid the groundwork for eventually buying our own property. Thank you!PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe sale of a potentially difficult property was accomplished with the professional assistance of Issy , Mel & Amanda in the Cheadle Hulme office . I was regularly kept informed of progress whilst just the appropriate amount of pressure was applied on the various factions when needed. This proved exactly why a good , professional estate agent can make all the difference in managing property sales to a successful conclusion .Thoroughly recommend this branch of Bridgfords . Thanks again to you all .PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBridgfords Estate Agents has a very professional team. During the whole renting process, Erin and Henry helped me so much. Every time, they response me so quick and very useful info to me. Moreover, they put a great patience to answer my questions because i know nothing about the renting process. They really can help me in each step. So finally, i can success to rent a place. I have no doubt to introduce Henry and Erin for everyone.PositiveResponsiveness, Professionalism
Thanks for the wonderful 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleIncredibly quick and thorough experience from viewing to moving in! Adam did a fantastic job showing around the property with the difficulties that were presented. Ava had been brilliant with being quick and on the ball with everything to process the move as quickly as possible. Fantastic service from both. Thank you!
Many thanks for your outstanding 5* review Christopher. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotAvoid This Rubbish Terrible company
Avoid This Rubbish Terrible companyI was trying to apply mortgage through this TRRRIBLE company, the lady called Katy Gregg mortgage advisor ruined everything, messed up all things . The property I was going to buy didn't work out. They have waste my time and my money which I spend on searches. She was pushing me to buy a property with Bridgford. This is the reason she messed up every thing and I lost the offer was accepted on property. This behaviour is unprofessional and unethical, Dishonesty/ lack of transparency and totally unprofessionalism. Absolute disgusting customer service. Bridgfords Stockport Absolute RUBBISH, They don't deserve even a one star. waste of time, waste of money, DISGUSTING
5/5
GoogleWe bought a house through bridgfords cheadle hulme. It was a pleasure dealing with izzy & Mel. Who were very professional and responsive throughout. Thank you so much guys !PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotAVOID this agent
AVOID this agent! We only went with Bridgfords Stockport, after they missold a open house drive to sell our home, however they missed us out of the drive completely. They then refused to let us leave, even though we were well within the cooling off period. They did not include any floorplan at launch, we complained and they eventually uploaded a floorplan for another home, this floorplan had rooms, doors, open plan areas, windows and alcoves that did not exist, while missing doors windows and a porch. They also measured wrong, with a 13 foot room being marketed as a 20 foot room. Even after knowing it was the wrong floor plan, and they were misleading potential buyers, they refused to remove it until we had completed OUR OWN REPLACEMENT!! They promised to keep in touch and provide feedback. They have not once called us, and have failed to provide feedback or a single viewer. We provided the photos, the floorplan, the measurements, had to change the description and even had to instruct them to use tags on Rightmove, they have done absolutely nothing and yet charge over £1000 more than other large agents. We have asked them to remove our home from the market, or at least to remove our intellectual property - the floorplan and the photos we took, however they are still listing our home for sale, using our photos and floorplan even though we do not wish to sell. We now face having to drag this through the courts, and involving the ombudsman.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
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Tell us what you need and we'll put you in touch. Bridgfords Cheadle Hulme Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockport.
