Every review we hold for the Stockport office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
Lucy · 9 June 2026
★★★★★ 1/5
Trustpilotignored, patronised and falsely accused
3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):
* being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back.
*several issues we reported in our first week STILL have not been addressed, it's a joke.
*it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day.
*we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied.
*it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after.
*I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1.
*customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway.
*during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens.
*we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me.
*this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering.
all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...
MW · 26 May 2026
★★★★★ 1/5
TrustpilotValuation?? They can't be bothered!
Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!
Jon · 5 May 2026
★★★★★ 1/5
TrustpilotLandlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.
Landlords - Do yourselves and your tenants a favour and choose a different agent.
You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself.
Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).
Paul_reflects · 15 April 2026
★★★★★ 1/5
TrustpilotGot bored of chasing them
Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.
They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet!
I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.
Kiwi · 15 April 2026
★★★★★ 5/5
GoogleFantastic service from Izzy and the team, we couldn't be happier! Every stage of our sale from getting the valuation right, to marketing and communicating with solicitors was very professional. They were always available to keep the process running smoothly and to help take the stress out of moving. The house sold very quickly and they were helpful, professional and friendly right up to the moving day and beyond. We recommend Izzy and her team at Bridgfords Cheadle Hulme very highly.
Robert · 11 November 2022
Agent replied · 10 November 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI was extremely happy with the highly professional service I got from Melanie and the team at Bridgfords. From getting a probate valuation and then lining up a vetted cash buyer at a great price, Melanie delivered on her promises. The only delays we had were due to third parties and Melanie and Isobel were always available for a call or to chase the buyer’s solicitor. We were delighted with the outcome of the sale would both recommend this agency and use them again.
J · 11 November 2022
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
REECE · 5 February 2026
★★★★★ 1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
Melanie · 8 April 2026
★★★★★ 5/5
TrustpilotHolly & Nathanial @ Stockton Heath
I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.
Thank you for going above and beyond for me.
RL · 4 August 2026
★★★★★ 1/5
TrustpilotBridgfords Stockport
Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.
Jim · 10 June 2024
★★★★★ 5/5
GoogleChristopher and Katie were both very helpful and made buying a house through them quite easy and painless, they both kept me updated throughout the process and made a point of telling me to contact them with any questions or problems that i might have.
Liz · 28 July 2024
Agent replied · 10 November 2024
Many thanks for your marvellous 5* review Liz. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
Horia · 4 June 2024
★★★★★ 5/5
Googlefrom start to finish and through out such astressful period of purchases falling through, bridgefords managed the sale of our property to the highest possible standards. Mel went above and beyond and was available at all times to answer any queries and help in anyway possible. Whenever Mel was busy Izzy stepped in to help out so we were never without any service.
10/10 and recommend this Branch to anyone looking to sell or buy a home.
Luke · 11 November 2021
Agent replied · 10 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi Sophie and Amelia were great at helping me move home they were efficient and very helpful thanks for your help in finding my new home.
Caroline · 9 April 2025
Agent replied · 9 June 2025
Thank you for your positive review! We are thrilled to hear that Sophie and Amelia provided efficient and helpful service during your move. We are happy to have been a part of finding your new home. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’d had problems selling my house so thought I would give Bridgfords in Cheadle Hulme a go and so glad I did! Hats of to Izzy, Katie and Umra. They worked tirelessly to market my house and get it sold. There were some hiccups along the way, …
Allyson · 17 April 2024
Agent replied · 10 November 2024
Allyson Walker thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
David · 13 June 2026
★★★★★ 5/5
GoogleJust to say thanks to Amanda and all the team at Cheadle Hulme for selling my house. The service was excellent throughout the process and I’m so glad I didn’t go with an online agent as I was initially considering doing just that. The 1-2-1 help from Amanda really gave me confidence in knowing Bridgefords were working for me and progressing the sale which made my life and the process so much easier. Would happily use them again, well worth it.
Ali · 12 November 2019
Agent replied · 10 November 2024
Thank you Ali for your glowing 5* review of our Bridgfords team. It is always great to read such positive reviews and recommendations from our clients.
Best wishes, Lucy.
★★★★★ 5/5
GoogleIsabelle Corless and her team worked really hard to sell our Mothers bungalow (twice). Despite the sales falling through, their professionalism and efficiency went beyond what was expected. The team kept me up to date with feedback on all the viewings and I would certainly recommend contacting Isabelle if you are thinking of selling.
If you are thinking of renting, I can recommend Henry Everitt. Very efficient , friendly and approachable. He arranged the rental of our Mothers home last year and has recently gone the extra mile in helping resolve some closing issues of the tenancy. Ten out of ten.....thanks Henry.
David · 12 November 2019
Agent replied · 10 November 2024
Many thanks for taking the time to leave this brilliant 5* review of our dedicated team. Thank you for the recommendation. Best wishes Lucy.
★★★★★ 2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
Andy · 16 January 2026
★★★★★ 1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
Olivia · 10 November 2025
★★★★★ 5/5
GoogleI have had a fantastic experience Amelia gave me great advise, and found a tenant for my property within a week!! Communication has been fantastic I would highly recommend Bridgfords Cheadle Hulme as a lettings agent.
Andy · 17 February 2026
Agent replied · 17 April 2026
Thank you for choosing Bridgfords Cheadle Hulme as your lettings agent! We're thrilled to hear that Amelia provided you with great advice and found a tenant for your property in just a week. Our team takes pride in providing exceptional communication and we're grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSo nice, lovely and quiet area , we are loving it… thank you so much Sophie
Alaja · 2 April 2025
Agent replied · 9 May 2025
"We are delighted to hear that you are enjoying our quiet and lovely area, Sophie! Thank you for choosing us and we hope to continue providing a wonderful experience for you." #HappyCustomers #LovelyArea
★★★★★ 5/5
GoogleExcellent professional service recieved from Izzy and team, from our initial viewing through to completion. Thank you for following up and keeping on top of everything at every stage of the process. We wouldn't hesitate to use your team if we ever need to move again!
Olafahm · 11 November 2023
Agent replied · 10 November 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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