Every review we hold for the Stockport office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
Sally · 5 August 2023
★★★★★ 5/5
GoogleBridgefords Cheadle Hulme have been fantastic and found tenants for my rental property instantly. Craig was excellent at talking me through the process, he did his research on comparable rents in the area and within a day of being on rightmove I had multiple options for potential tenants. The whole thing went really smoothly, if you're a landlord I highly recommend using these guys.
Gino · 11 November 2021
Agent replied · 10 November 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA cheerful professional that brightens up your day...
I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.
GLY · 12 July 2023
★★★★★ 5/5
TrustpilotExcellent Service
After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️
Sharon · 11 July 2023
★★★★★ 5/5
GoogleI've had such an excellent rental application process thanks to Louise, she has really gone above and beyond to help me and has always been a pleasure to liase with. She has made the process stress-free and easy.
Kat · 14 February 2024
Agent replied · 10 November 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Sue Rushton from property management section at Bridgfords for her excellent and professional work which was the reason that i still have them as a property agency, she solved all the problems in no time while some other couldn't do what she did in months, she should be promoted and awarded for her excellent services because she deserve that, she's the best employee in Bridgfords.
Hashim · 12 November 2019
Agent replied · 10 November 2024
Thank you very much Hashim for your 5* review and kind comments. I'm pleased to hear that Sue has provided you with excellent service. All the best, Mike.
★★★★★ 5/5
GoogleWe recently had to find a new home to rent after 32 years. Amelia Kime and Sophie and Gemma are incredibly lovely and professional to deal with, their service and aftercare simply excellent, they work as a very strong team and have your best interests at the heart of everything, I and my blind house sharer highly recommend. Simply put, first class.
Christine · 1 March 2025
Agent replied · 9 June 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
Edward · 12 May 2023
★★★★★ 5/5
GoogleA really good estate agent that helped us immensely with moving into our current rented house. Henry Everitt is a great agent who responded quickly and decisively to every enquiry that we had, and ensured that our moving in was done in the fastest time possible. Sue Rushton made sure that our requests for repairs were done quickly and efficiently. Overall a top notch agent and would recommend fully.
Wei · 12 November 2019
Agent replied · 10 November 2024
Wonderful to read Wei, that you had such a great and supportive experience from Bridgfords and Henry especially. I will of course make sure your kind words are forwarded to the whole team and would like to take this opportunity to thank you for your 5* review. Best wishes, Scott
★★★★★ 5/5
GoogleThanks to Izzy and bridgefords Cheadle hulme for the amazing service and incredibly quick sale of my house.The communication was exceptional and nothing was a problem to the team at Cheadle hulme.Times are tough but they got the job done..Many thanks
Peter · 11 November 2023
Agent replied · 10 November 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
Pamela · 28 April 2023
★★★★★ 1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages.
As a landlord I find this appalling.
I have tried since may to contact them but to no avail.
I am thinking of leaving breaking my contract and go with court action if needed.
Brian · 22 June 2026
★★★★★ 5/5
GoogleWe have been really pleased with the service and genuine interest/care from Izzy and the team. All aspects of our sale have been handled efficiently and professionally. Communication was also timely and helpful. We would certainly recommend Bridgfords without hesitation.
Helen · 11 November 2023
Agent replied · 10 November 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
BuckeyZS · 23 March 2023
★★★★★ 5/5
GoogleWant to say a big thank you to everyone at Bridgedords for their excellent service,
Especially Jemma, liam and Louise, they were so professional and efficient in helping me and my partner find and move into our new property
Kevinsean · 11 November 2023
Agent replied · 10 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
Lily · 17 July 2025
★★★★★ 5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
Carol · 27 February 2023
★★★★★ 1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
Jo · 16 December 2025
★★★★★ 5/5
GoogleRented out our 2 bed house with Bridgfords.
All I can say is that if you are looking for great communication and an excellent overall service do not go any further than Craig and his team. We have been renting out properties for over 25 years and as such have used various agencies over the years. Bridgfords are def the best, do not look any further!!!
Paul · 12 November 2019
Agent replied · 10 November 2024
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleWe just bough a home via the branch and their input was essential (especially Amanda and Russell). The team is particularly helpful and keen to respond immediately to any queries. Overall, their approach was friendly and extremely professional from arranging the initial appointment to guide us through the whole process and ensure a satisfactory outcome.
NickPositiveResponsiveness, Quality, Professionalism
Dental · 11 November 2021
Agent replied · 10 November 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thanks to Izzy, Mel, and Amanda at Bridgfords Cheadle Hulme for their professionalism and great service. They were knowledgeable, proactive, and communicative, and were friendly and helpful throughout. They were always quick to react to circumstances, changes, and requirements, and ready to go the extra mile to get things done. I couldn't have asked for better.
Peter · 11 November 2021
Agent replied · 10 November 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThanks to Kate at Bridgfords for helping with the sale of the property - it has been so much easier to deal with this knowing she is there to speak to. Its quite difficult negotiating all there is to do from a distance and I would like to thank her for all the assistance and reassurance she has provided.
Judith · 23 June 2024
★★★★★ 1/5
GoogleA terrible service by this branch in cheadle hulme asked for viewing and the answer is from the staff is there are many offers on this property and the landlord will decide who qualifies to buy this house. The fact is when a person is paying money and have more deposit than the average person around that person is naturally qualified to buy the property. Its business its not to do with qualification and it came down to that please meet our mortgage adviser if they can help you whereas i have my own mortgage adviser and don't like to hire anyone else. So the experience isn’t good it may be good for sellers for sure but for buyers its not. It was not a pleasant experience in anyways.
THE · 15 March 2024
Agent replied · 10 November 2024
THE REPULSE DEVELOPMENT thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
Mary · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.