Trusted Agent profile · Stirling
★★★★★
259 reviews across 3 platforms
44-46 Port Street, Stirling, FK8 2LJ, FK8 2LJ
Slater Hogg & Howison's office in Stirling, at 44-46 Port Street, is rated 4.1 out of 5 across 259 reviews on three platforms, including 197 Google reviews rated 4.7.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
GoogleLisa and Deborah were absolutely brilliant in dealing with our house move. Thank you very much for all that you did in ensuring that it went smoothly.
Thank you Jackie for your kind words about Lisa, Deborah and the whole team at Slater Hogg & Howison. Kind regards, Scott
5/5
GoogleOur flat is managed by Slater Hogg. Lisa and Debbie provided fantastic service from advising market rent and appropriate investment to upgrade the flat and then managing the contractors to do the work as well as all the necessary legal checks. Once complete they quickly found us tenants and payment has been quick and seamless. Communication has been great throughout and all at a competitive rate. Overall superb and friendly service!
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleMy wife and I are both disabled and Slater Hogg helped from the outset by tidying our property so that good photos were obtained. Margaret arranged and conducted viewings on our behalf, while Janice always kept us up to date. She acted very quickly to remarket the property when a buyer proved very difficult.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review . Kind regards, Lucy, Customer Relations.
5/5
GoogleI am very impressed with this company,in particular the Retail Area Support Manager,Janice McIvor.I purchased a property through Slater Hogg and also sold my own property.They have been very professional and friendly.Janice has advised me and kept me informed of developments at all stages,and managed to sell my own property much quicker and at a better price than I anticipated.I would definitely recommend them.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been renting privately through Slater Hogg Lettings for nearly two years, and in that time, I have found the staff very polite and responsive to any queries I had, and dealt with them in a professional, efficient manner, keeping me informed at all times regarding repairs and/or annual maintenance servicing at the property. Overall, a great service received from the team.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
TrustpilotIt was a nice easy and efficient…
It was a nice easy and efficient experience. The agents were nice and friendly. Everything was dealt with in a timely and orderly manner.
5/5
GoogleWent into the branch today to discuss letting out a property, top class service from Leah, couldn’t have asked for more!
Many thanks for the great 5* review and your kind words Eva. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have to say that Shona at the Slater Hogg Lettings made the whole process of finding our new home less of chore and def more as a pleasure. Even with all the hurdles placed I now find myself with a lovely new home for myself and my 2 boys. Thank you for being so helpful and understanding.
5/5
GoogleI bought a flat in Stirling via Slater Hogg & Howison last year. Excellent service then from Janice and her colleagues. I have since referred others, including family, such is my confidence in their service.
Many thanks Alan Marshall for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful, painful and expensive waste of time. Never managed to spend a single night there and month after returning keys still not a single word about the return of deposit. Avoid!!!
Hello Mark R, thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotShocking sales tactics
Viewed a house they were selling and put in an offer. During a conversation it was inferred that the seller would only accept our offer if we sold our house through them. I asked if that's what they meant in case I mis-heard and they repeated it. I questioned if this would not present a conflict of interest and was told no. Checked with another estate agent and they agreed with me (we weren't selling through them so it wasn't just to get our business). Wouldn't touch Slater Hogg with barge pole!
5/5
GoogleYears of experience has certainly paid of for us. The marketing was superb, can't fault the photographer. His time in putting the photos and video together was excellent. I knew from the years that your company name has been out there, so I went with that when choosing your services. We would certainly recommend you , many, many thanks.PositiveProfessionalism
Thank you for your wonderful great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCompletely amazing team of professional people each and every one of them, answered every phone query or email .Nothing was to much trouble .Guided me through every step from getting my house on the market to getting my property sold , I was given updates and information on a regular basis .First class servicePositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotInconsiderate or sheer incompetence
Inconsiderate or sheer incompetence. I have sent several contact forms requesting the home report for a property I'm interested in purchasing, that was all. The first time, they called and left a message asking me to call them back. No explanation as to why they were calling and not sending me the home report. I then sent a second one explicitly stating that I did not want a call. This was ignored and they called anyway. Still giving no information as to why they were calling or why they wanted me to call back. All I wanted was the home report. This makes me feel like they are hiding something or are looking to pressure me into something since this is far easier by phone than by email. I would recommend to avoid them and their parent Countrywide as well.
1/5
TrustpilotAVOID
AVOID! AVOID! AVOID! They do not care about the client but only about their fees. Free home report was advertised for years successfully misleading customers. In addition their T&C's are misleading and contain contrary information which basically means that regardless of pulling out during the cooling off period - YOU WILL BE CHARGED. Clearly a matter for FCA the regulator to look into those non compliant practises. Other predominantly bad reviews speak for this horrible misleading service.
5/5
GoogleA great service from the Stirling office. Made selling my property easy with no fuss. Great advice from Gareth and then he just made the process seamless to completion. Must also mention the letting side, we have had 10 years of efficient management service. Thanks, Sandy McPhail
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleDelighted to write this review for Slater Hogg who provided excellent service and support during the sale of our property. Slater Hogg staff were extremely responsive and kept us fully informed thought the process and concluded a sale of the property efficiently exceeding our expectations. We would recommend them to any potential sellers.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleI have been using the Letting Service at Slater Hogg and Howieson Stirling Branch for the past couple of years. Lisa and Debbie are friendly, knowledgeable, professional and consistently quick to respond. They have brilliantly handled a difficult tenancy over recent months resulting in a successful conclusion. By far the best Letting Team I have worked with locally.
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleDespite the current COVID-19 restrictions, Slater Hogg & Howison was able to provide an excellent customer experience. Samera, in the Stirling office, assisted me throughout the renting process and was able to arrange the tenancy agreement between myself and the landlord in just a couple of weeks. I would highly recommend this agency.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleA very friendly office. These people are kind, realistic professionals. In these difficult times, it's really important to have the right professionals to help you negotiate the nightmare of buying, selling and renting!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been letting with Slater Hogg and Howieson for almost six months and have always received excellent service. I've mostly spoken with Lisa who has been kind and professional throughout and if we have had any problems within the flat they have been fast to respond and help us get it sorted.PositiveResponsiveness
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best housing agent in Stirling with very supportive staff (Lisa especially) and simple process. They got me a very wonderful apartment in less than a week. I'll definitely recommend them anytime.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI couldn't fault the service offered by Slater Hogg. The staff were professional, courteous and engaged; and the whole process of buying and selling properties was expertly handled, resulting in a streamlined transaction. They all seemed to have a genuine interest in their clients' situations and were supportive and encouraging throughout the process. Excellent service all round. Thank you!
Hi Jen, thank you for your kind words regarding the service from our local Slater, Hogg & Howison branch. Kindest regards, Mark
5/5
GoogleSlater Hogg have sold three properties on our behalf over recent years and on each occasion we have found them to be thoroughly professional ensuring a smooth experience and excellent outcomes. For a first class service do not look further than Janice(champion negotiator) and the Stirling Slater Hogg team.
Thanks for the amazing 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
