Martin & Co Stirling reviews

★★★★★ 1/5

Google

One of the most incompetent companies I've had the mispleasure of ever dealing with. Renting a property where for most of this winter the heating and hot water were broken (two different issues) they don't seem to care even though there is a young child in the house and this is the last in a long line of problems that never get attended to. It's always blamed on someone else and you are never updated on anything having to continually chase them up and it only gets sorted when you have to resort to witholding payment and even then they phone every day demanding payment but only phoned once to check if the heating was fixed satisfactorily. Really awful experience!

Matt · 31 March 2018

★★★★★ 5/5

Google

Have managed several of my own properties in Hillfoots area for the last 17 years but found getting properties rented quickly with low risk tenants difficult. Martin and Co with their database of prospects and access to prime marketing sites like Rightmove and S1 properties have solved this problem. I sometimes also struggled to get good trades people to turn up quickly. Again with their volume buying power Martin and Co have greatly improved the backup for my tenants. Also found it very hard not to be compassionate and let tenants away with a rent payment if they were struggling. I have only been using Martin and Co for a year but am hoping their more thorough vetting of tenants ability to pay and firm payment management will more than pay for their commission.

Keith · 31 March 2018

★★★★★ 5/5

Google

A kind and helpful staff group who made the experience less stressful and more human. We talked with Karen who was excellent.

Amy · 11 July 2023

★★★★★ 1/5

Google

One of the most incompetent companies I've had the mispleasure of ever dealing with. Renting a property where for most of this winter the heating and hot water were broken (two different issues) they don't seem to care even though there is a young child in the house and this is the last in a long line of problems that never get attended to. It's always blamed on someone else and you are never updated on anything having to continually chase them up and it only gets sorted when you have to resort to witholding payment and even then they phone every day demanding payment but only phoned once to check if the heating was fixed satisfactorily. Really awful experience!

Matt · 4 March 2018

★★★★★ 1/5

Google

I would advise people, mainly students, to stay away from these con artists. Constantly lie, use decieving tactics to gain more money off you and have the most unprofessional staff I've ever dealt with. A few of their reviews are by some of their staff so don't believe the overall rating. If I could have I'd have gave them no stars at all. Avoid at all costs unless you've spare money to throw away and are okay with being robbed.

Seamy · 4 March 2018

★★★★★ 1/5

Google

The service received from Martin and Co is absolutely shocking. Blatant lies are told. Customer satisfaction is simply not there. Rental house has had maintenance issues for months on end, biggest problem being the smell of cat urine in the house that cannot be eliminated with cleaning detergents such as simple solutions, Only option is to have 3 or 4 plug in smell diffuses to stop the stench. A serious health concern with 2 children and a pregnant wife. Will not ever use this company again and would advise other "clients" to be very cautious of the way the operation is managed. Absolutely shocked at their responses.

Dean · 28 February 2018

★★★★★ 1/5

Google

I had an upsetting experience with the branch manager of Martin & Co in Stirling, Alan Bate on June 8th, 2016. This so-called 'professional' verbally abused me in front of my son, who was petrified. He told me that he was moving in awful tenants with two pit bulls under our apartment to spite me. At 6pm, he knocked on my door and accused me of deliberately sabotaging their viewing appointments by making excess noise (we live above the apartment being let). He insinuated that we could hear each viewer come to the apartment and would start to make a huge amount of noise until each viewing had finished, leaving his young female employee "very distressed". I explained that I was playing trains with my three year old son as it was just before his bath and bedtime. I asked why neither of them came up and asked us to cooperate and quieten down - I would have been happy to as after all, these will be our new neighbours. Instead, he waited until they had finished and then came to my door and unleashed his anger upon me. His response was: "Well, you've ruined it for yourselves, I've picked the worst tenants and they have two pit bulls so good luck with that, I've done my job". I asked him three times to speak to my husband, who was also at home but he repeatedly said "No". My son's safety is my biggest priority and his behaviour was so intimidating and threatening that I have been left totally shaken by it. My son was so scared by this man's outburst and couldn't understand why he was so angry. I was unable to rest all evening, I spent most of it in tears and I have barely slept since because of the fact that there will be dogs banned in the UK, living underneath us. He implied that he deliberately chose awful tenants with big dogs as a punishment for our noise. I have been left feeling physically sick with worry about what is going to happen next...

Lynn · 5 June 2017

★★★★★ 5/5

Trustpilot

Great experience so far!

Prompt responses to emails. Yet to move in to the property but if our service is anything like it has been so far I will be very pleased.

Sam · 6 December 2022

★★★★★ 1/5

Google

I had an upsetting experience with the branch manager of Martin & Co in Stirling, Alan Bate on June 8th, 2016. This so-called 'professional' verbally abused me in front of my son, who was petrified. He told me that he was moving in awful tenants with two pit bulls under our apartment to spite me. At 6pm, he knocked on my door and accused me of deliberately sabotaging their viewing appointments by making excess noise (we live above the apartment being let). He insinuated that we could hear each viewer come to the apartment and would start to make a huge amount of noise until each viewing had finished, leaving his young female employee "very distressed". I explained that I was playing trains with my three year old son as it was just before his bath and bedtime. I asked why neither of them came up and asked us to cooperate and quieten down - I would have been happy to as after all, these will be our new neighbours. Instead, he waited until they had finished and then came to my door and unleashed his anger upon me. His response was: "Well, you've ruined it for yourselves, I've picked the worst tenants and they have two pit bulls so good luck with that, I've done my job". I asked him three times to speak to my husband, who was also at home but he repeatedly said "No". My son's safety is my biggest priority and his behaviour was so intimidating and threatening that I have been left totally shaken by it. My son was so scared by this man's outburst and couldn't understand why he was so angry. I was unable to rest all evening, I spent most of it in tears and I have barely slept since because of the fact that there will be dogs banned in the UK, living underneath us. He implied that he deliberately chose awful tenants with big dogs as a punishment for our noise. I have been left feeling physically sick with worry about what is going to happen next...

Lynn · 31 March 2017

★★★★★ 5/5

Google

The staff at Martin & Co have been very professional, promptly responding to my requests. I look forward to working with them more in the future.

Penny · 4 February 2023

★★★★★ 5/5

Google

Extremely friendly as well as professional. Karen responded very quickly and was extremely helpful and will definitely recommend others to go through Martin & Co

W · 6 March 2023

★★★★★ 5/5

Google

Dealt with Martin & Co over the last few years, always found them to be helpful and an absolute pleasure to deal with.

Steven · 7 May 2023

★★★★★ 5/5

Google

Extremely helpful in finding a suitable flat for me and my friend. Offering different options of flats throughout process. Very friendly and genuine. Would highly recommend!

Hannah · 29 January 2023

★★★★★ 5/5

Google

Extremely helpful in finding a suitable flat for me and my friend. Offering different options of flats throughout process. Very friendly and genuine. Would highly recommend!

Hannah · 28 January 2023

★★★★★ 5/5

Trustpilot

Great letting agent

Great letting agent, prompt with getting back to us and arranging a viewing. I delt with Karen and she was absolutely amazing, made the process a lot easier.

Molly · 16 November 2022

★★★★★ 5/5

Google

Extremely friendly as well as professional. Karen responded very quickly and was extremely helpful and will definitely recommend others to go through Martin & Co

W · 28 February 2023

★★★★★ 3/5

Google

I bought a house in Callander last year that was being sold by Martin and Co. The experience from beginning to end was on the whole fairly good with one serious misgiving and another inconvenience. Viewing the property...the service was very good...I viewed twice and on both occasions the assistants were helpful, courteous and knowledgeable about the property. Making the offers(several before acceptance) was handled very well by someone in the office who was speaking to the client and calling me back promptly. So for the 2 aspects above I was very pleased with the service offered. I was less than satisfied with the following...... Firstly, after purchase I asked if It was possible to visit the property once more so I could take measurements in order that I could be making preparations prior to entry. I emailed and called numerous times leaving messages for the manager....my calls remained ignored. Finally after a very strong email I received a call from a junior member of staff who apologised and did offer help.....weeks had gone by and by that time it was too late. I was extremely disappointed by this lack of follow up which seemed to indicate that when a sale was complete interest diminished??!! Secondly there were keys missing to the property and there was no access to the outside from the rear of the property or to the garage. Despite reassurances that the keys would be available they never were which meant after entry I had to have a locksmith deal with the issue.....perhaps indicating that once sold interest was reduced by the selling agent?? Overall.....some aspects of the service would rate very good and others poor meaning my overall rating would be fair/good.

Iain · 31 March 2016

★★★★★ 3/5

Google

I bought a house in Callander last year that was being sold by Martin and Co. The experience from beginning to end was on the whole fairly good with one serious misgiving and another inconvenience. Viewing the property...the service was very good...I viewed twice and on both occasions the assistants were helpful, courteous and knowledgeable about the property. Making the offers(several before acceptance) was handled very well by someone in the office who was speaking to the client and calling me back promptly. So for the 2 aspects above I was very pleased with the service offered. I was less than satisfied with the following...... Firstly, after purchase I asked if It was possible to visit the property once more so I could take measurements in order that I could be making preparations prior to entry. I emailed and called numerous times leaving messages for the manager....my calls remained ignored. Finally after a very strong email I received a call from a junior member of staff who apologised and did offer help.....weeks had gone by and by that time it was too late. I was extremely disappointed by this lack of follow up which seemed to indicate that when a sale was complete interest diminished??!! Secondly there were keys missing to the property and there was no access to the outside from the rear of the property or to the garage. Despite reassurances that the keys would be available they never were which meant after entry I had to have a locksmith deal with the issue.....perhaps indicating that once sold interest was reduced by the selling agent?? Overall.....some aspects of the service would rate very good and others poor meaning my overall rating would be fair/good.

Iain · 4 March 2016

★★★★★ 4/5

Google

From the beginning of our rent agreement, the property management team of Martin & co have been reactive, efficient and professional. Even during the beginning of the pandemic when everything was under lockdown, they did their best to continue offering support and quality service in regards to the maintenance of the house when it was needed. Thanks a lot to Karen who is our contact and the rest of the team.

Zelda · 30 March 2021

★★★★★ 5/5

Google

Our experience of Martin & Co Stirling has been fine. We have especially enjoyed working with Rosie Williams in the letting department. She has been most polite and helpful.

Robert · 5 June 2018

★★★★★ 5/5

Google

Very pleasant experience with Martin & Co. The staff are very helpful and informative, responding to any enquiries quickly. Would recommend.

J · 21 May 2023

★★★★★ 5/5

Google

Great service and easy to deal with

Angus · 27 March 2024

★★★★★ 5/5

Google

Karen has given a first-class service, leading us through the process of a first-time tenancy. Warm, friendly and efficient, can highly recommend.

Alison · 15 March 2023

★★★★★ 5/5

Google

I found Karen extremely helpful in searching for a property to rent she would phone to follow up and give feedback every time thank you

Michele · 30 November 2022