Martin & Co Stirling reviews

★★★★★ 5/5

Trustpilot

I am happy with the services l have…

I am happy with the services l have received from Martin &Co.They are very friendly and professional

Ethel · 2 February 2024

★★★★★ 5/5

Trustpilot

Always very helpful

Always very helpful, nothing is too much trouble. We have Pauline looking after us and she's always super friendly and quick to respond. We've been really impressed by them as an agent.

Laura · 13 December 2022

★★★★★ 5/5

Google

Had great service, friendly staff, very helpful quick and easy to deal with, and to contact. Very happy 👍 …

Billy · 10 November 2023

★★★★★ 5/5

Google

I have used Martin & Co for more than 10 years,which speaks for itself.Karen and her colleagues are excellent and go the extra mile in customer service.

Sandy · 7 May 2023

★★★★★ 5/5

Google

I can't speak highly enough about the staff at the Stirling branch. I have been a tenant for the past year and have found Pauline and Scott to be very helpful , supportive and accommodating.Thanks again.

Mark · 29 May 2022

★★★★★ 5/5

Google

This is Andy Nixon leaving review... got my house inspection from Scott once again, always friendly, professional 5* A pleasure as always dealing with Scott, through Martin & Co

Gail · 4 February 2023

★★★★★ 5/5

Google

I let my flat through Martin & Co Stirling, and used their fully managed service. It was a huge relief to be able to delegate EVERYTHING to them, especially the chasing up any late rental payments and also the speedy organisation of any repair and maintenance works. It was mostly Kevin that looked after my property and I was always impressed by his professional and quiet efficiency and excellent communications. Martin & Co were very even handed in terms of upholding landlord and tenant rights alike and I could always rely on Kevin to provide sensible, speedy and impartial advice. Definitely 5***** for a great service. Thank you!

Di · 5 June 2019

★★★★★ 5/5

Google

This is Andy Nixon leaving review... got my house inspection from Scott once again, always friendly, professional 5* A pleasure as always dealing with Scott, through Martin & Co

Gail · 29 January 2023

★★★★★ 5/5

Trustpilot

Overall a good experience

Overall a good experience, communication was good and when I had a misunderstanding it was cleared up. Thank you

Rebekah · 8 November 2023

★★★★★ 1/5

Google

Most of the reviews here coming from the landlords and staff of the company. They give five stars to themselves! They will do everything to keep with your deposit, so you have to take many pictures before move-in. If you leave or forget to pick something up at the apartment during the check-out, they will evaluate if it is of interest to them. If yes, they do not charge a fee and will keep with them, if not, they will charge a fee to throw away. You have to make all communication by e-mail to register everything. You can't trust them. It is like a partnership between landlords and rent-agency to extract money from the tenants. They don't fix all the problems regarding insulation, so I had to buy an expensive heater to survive in the winter. They will charge a fee to clean the apartment even if you did that.

Fábio · 4 March 2019

★★★★★ 5/5

Google

I have been renting out a property in the Stirling area through Martin & Co for about 10 years. Their service has always been excellent. They carry out regular checks, they carry out all routine tasks like PAT testing, gas safety cert, tenancy renewal, and have a good and generally value for money network of tradesmen for repair and maintenance issues. Communication has always been excellent. I live abroad, but renting out a property in Scotland through Martin & Co really has been trouble free. I would highly recommend them.

Sandy · 4 March 2019

★★★★★ 5/5

Trustpilot

Good reliable landlord service…

Good reliable landlord service including timely inspection reports from Scott and efficient maintenance resolutions

Hazel · 17 February 2024

★★★★★ 5/5

Google

Great tenant service done by Stirling branch Martin &co letting agents . Every issues are actioned immediately and all queries are answered without delay. Great service and knowledgeable agents .

Bharathi · 6 December 2022

★★★★★ 5/5

Google

I have been renting out a property in the Stirling area through Martin & Co for about 10 years. Their service has always been excellent. They carry out regular checks, they carry out all routine tasks like PAT testing, gas safety cert, tenancy renewal, and have a good and generally value for money network of tradesmen for repair and maintenance issues. Communication has always been excellent. I live abroad, but renting out a property in Scotland through Martin & Co really has been trouble free. I would highly recommend them.

Sandy · 9 January 2019

★★★★★ 5/5

Google

I am just at the start of my renting experiece with Martin and Co and so far I am very pleased with how the process is going.

Sandra · 4 March 2023

★★★★★ 4/5

Google

From the beginning of our rent agreement, the property management team of Martin & co have been reactive, efficient and professional. Even during the beginning of the pandemic when everything was under lockdown, they did their best to continue offering support and quality service in regards to the maintenance of the house when it was needed. Thanks a lot to Karen who is our contact and the rest of the team.PositiveResponsiveness, Professionalism

Zelda · 1 July 2021

★★★★★ 5/5

Google

I have used Martin and Co for 6 years to administer a HMO property. On the whole they have been very good, but there has been one or two hiccups. Most problems have been caused by staff turnover. At present things are going great. They have just sorted out the new registration for the property and have been a great help. It is nice when you build a relationship with the staff as I do live quite a distance away. I do recommend them.

Phil · 7 July 2018

★★★★★ 5/5

Google

Have managed several of my own properties in Hillfoots area for the last 17 years but found getting properties rented quickly with low risk tenants difficult. Martin and Co with their database of prospects and access to prime marketing sites like Rightmove and S1 properties have solved this problem. I sometimes also struggled to get good trades people to turn up quickly. Again with their volume buying power Martin and Co have greatly improved the backup for my tenants. Also found it very hard not to be compassionate and let tenants away with a rent payment if they were struggling. I have only been using Martin and Co for a year but am hoping their more thorough vetting of tenants ability to pay and firm payment management will more than pay for their commission.

Keith · 7 July 2018

★★★★★ 1/5

Google

The service received from Martin and Co is absolutely shocking. Blatant lies are told. Customer satisfaction is simply not there. Rental house has had maintenance issues for months on end, biggest problem being the smell of cat urine in the house that cannot be eliminated with cleaning detergents such as simple solutions, Only option is to have 3 or 4 plug in smell diffuses to stop the stench. A serious health concern with 2 children and a pregnant wife. Will not ever use this company again and would advise other "clients" to be very cautious of the way the operation is managed. Absolutely shocked at their responses.

Deano · 22 June 2018

★★★★★ 2/5

Google

Do not use them to let out your property. I had tenants placed in my house for two years who managed to wreck the place and destroy garden, furniture, carpets etc. Also had an attitude towards my long-term neighbours. All this from a local businessman who was supposed to be there with only his 2 kids had moved his girlfriend and family in without informing Martin & Co making a grand total of two adults, 4 children with another on the way and a dog who all werent supposed to be there according to lease on a 3 bed property. When asked afterwards if I could see the landlord references taken at time of letting I was told there were none. Pretty shabby pre checks and then Martin & Co went on to house same family into another poor persons property despite the trouble. Two stars given only as they managed to sell my property efficiently as requested.

Karen · 5 June 2018

★★★★★ 5/5

Google

I used Martin and Co both for Renting out and Selling my house. The rental was over 4 years and they even managed to successfully deal with and advised me on dealing with a tenant who wasn't paying. The selling process was extremely quick and easy and they managed to sell the property in 2 days at the asking price. Good company to work with and helpful staff who are good at their profession. Would recommend Martin & Co Stirling.

Audrey · 5 June 2018

★★★★★ 5/5

Google

I have been renting out a property in the Stirling area through Martin & Co for about 10 years. Their service has always been excellent. They carry out regular checks, they carry out all routine tasks like PAT testing, gas safety cert, tenancy renewal, and have a good and generally value for money network of tradesmen for repair and maintenance issues. Communication has always been excellent. I live abroad, but renting out a property in Scotland through Martin & Co really has been trouble free. I would highly recommend them.

Sandy · 5 June 2018

★★★★★ 1/5

Google

My review is purely based on the Stirling branch. From my first correspondence with this team they were extremely unprofessional. What basically happened is one member of their team name beginning with 'R' female lied about information she should have given me before taking a deposit from me. Then stated the deposit is non refundable and ' you can't get your money back'. After confronting her about withholding information she admitted this at first but later denied - it was a real fight to get my money back. She was incredibly rude and repeatedly lying even stating she had a conversation with my partner about these things?! Unaware I was on the phone for this viewing. Also after the viewing I called this estate agent to recap and no details where given to me. When asking members of the team for their managers email I was given the wrong one three times. Eventually getting through to Alan bate had a conversation with him said he would arrange for my deposit to be paid back but made no apologies in behalf of his staffs incompetence and clear dishonesty. After a week the deposit still had not been paid back when calling him again he denied ever speaking to me.. The email correspondence and phonecall he flatly denied this ever place. I'd advise you to be wary it's always worrying when a manager lies like that. If you are going to use this company I'd encourage you to have everything in writing before paying anything, also do not allow them to call you but tell them all correspondence must be in email as there's alot of dishonesty and unprofessional staff at this office.

Moira · 24 May 2018

★★★★★ 1/5

Google

My review is purely based on the Stirling branch. From my first correspondence with this team they were extremely unprofessional. What basically happened is one member of their team name beginning with 'R' female lied about information she should have given me before taking a deposit from me. Then stated the deposit is non refundable and ' you can't get your money back'. After confronting her about withholding information she admitted this at first but later denied - it was a real fight to get my money back. She was incredibly rude and repeatedly lying even stating she had a conversation with my partner about these things?! Unaware I was on the phone for this viewing. Also after the viewing I called this estate agent to recap and no details where given to me. When asking members of the team for their managers email I was given the wrong one three times. Eventually getting through to Alan bate had a conversation with him said he would arrange for my deposit to be paid back but made no apologies in behalf of his staffs incompetence and clear dishonesty. After a week the deposit still had not been paid back when calling him again he denied ever speaking to me.. The email correspondence and phonecall he flatly denied this ever place. I'd advise you to be wary it's always worrying when a manager lies like that. If you are going to use this company I'd encourage you to have everything in writing before paying anything, also do not allow them to call you but tell them all correspondence must be in email as there's alot of dishonesty and unprofessional staff at this office.

Moira · 31 March 2018