Trusted Agent profile · Stirling
Verified
★★★★★
595 reviews across 3 platforms
14 King St, Stirling, FK8 1AY
Part of Martin & Co, see every office.
Martin & Co's office in Stirling, at 14 King St, is rated 4.4 out of 5 across 595 reviews on three platforms, including 489 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
489
Reviews on Google
This office
9
Reviews on The Trusted Agent
This office
97
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
They have been managing my let property for several years and Karen and Sharon have done an excellent job in the latest changeover of tenant.Read the review from landlords
Kara has been a great help - she allowed us to view each room and then answered our numerous questions. She was welcoming and friendly on our arrival ...Read all 8 from tenants
We specialise in sales and residential lettings and cover Stirling and Clackmannanshire - providing advice and guidance to local residents since 2006. Managing Director, Imtiaz Ahmed has over a decade's experience in lettings and property sales along with excellent local on-the-ground knowledge. Imtiaz and his highly motivated team ensure the delivery of a professional and highly efficient service to customers at all times. Stirling offers excellent schools, a university and plenty of bars and restaurants. The city has good transport links with regular trains to all major cities including Aberdeen, Inverness, Perth, Glasgow and Edinburgh. Whether you are looking to buy or rent a property, or you would like a free valuation, The Martin & Co Stirling team is happy to help you. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stirling get you on the move.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
GoogleI’ve been renting with Martin & co since December 2022 & can highly recommend then They are always professional Pauline been my main point of contact & she has always been helpful as well as Scott Bennett If I ever have any issues they are dealt with promptly Thank you
Many thanks Charlie
5/5
TrustpilotGreat Service from the team especially…
Great Service from the team especially Arlene who is always extremely helpful and quick to respond to any issues.
Thank you Bruce, appreciated very much
5/5
TrustpilotPAT check
Everything great, non intrusive and Everything checked, no problems. Great company to deal with, very happy, I've had no problems and have always been told if anything crops up they are there to help, very professional and friendly staff, helped me out with information and advice so very happy.
Thanks William for this fab review
1/5
GoogleI rented a flat that I viewed while the previous tenants were still there. When I took possession it was filthy and took three days to clean. When I left I spent two days cleaning it but they charged me £150 for dirty carpets. I sent them photos I had taken on the day I moved in showing the same stains and worse but they never replied. They reply to negative posts here and say that they don't know who you are or to get in touch. They know what they are really doing and I would strongly advise you to rent a flat from a company that is truthful and competent.
Hi Jacob. Your landlord insisted on claiming this money from your deposit. As far as i remember the dispute went to Safe Deposits Adjudication process and the evidence produced by the landlord gave SDS enough reason to deduct this money from your deposit. Martin and Co or any other letting agent does not decide how much to deduct from a tenants deposit, this process is now and has been dealt with by external agencies such as SDS for a number of years now.
5/5
GoogleVery happy with the efforts carried out by the agency and especially Maria
Thank you Maria.
5/5
TrustpilotAnytime I have any issues they are…
Anytime I have any issues they are always quick to respond, the lady’s in the office are always to helpful & professional, Scott always does my home visits and testing and is always good with the communication before hand, I have no negative responses at all to this letting agency.
Thanks Louise for taking the team this great review.
1/5
GoogleI rented a flat that I viewed while the previous tenants were still there. When I took possession it was filthy and took three days to clean. When I left I spent two days cleaning it but they charged me £150 for dirty carpets. I sent them photos I had taken on the day I moved in showing the same stains and worse but they never replied. They reply to negative posts here and say that they don't know who you are or to get in touch. They know what they are really doing and I would strongly advise you to rent a flat from a company that is truthful and competent.
Hi Jacob. Your landlord insisted on claiming this money from your deposit. As far as i remember the dispute went to Safe Deposits Adjudication process and the evidence produced by the landlord gave SDS enough reason to deduct this money from your deposit. Martin and Co or any other letting agent does not decide how much to deduct from a tenants deposit, this process is now and has been dealt with by external agencies such as SDS for a number of years now.
5/5
TrustpilotLily is letting negotiator who is…
Lily is letting negotiator who is extremely friendly and offered best option on market . I am who newly moved from India and searching for home , Lily who advised and offer best place to stay with my kids . I feel it is fortune to meet Lily from Martin and Co .Thanks Team
5/5
GoogleExcellent experience with the viewing! Kinesha answered all my questions and explained everything clearly!
Thanks for your review
1/5
GoogleThis last May, I phoned to enquire if they had any viewings I could attend. I was asked for my name and when I gave it the employee I spoke to said in a very snarky tone “who spell’s their name like that?” I responded in a very polite tone that it is because my full name is hard to spell for people in the UK, then I gave her my last name which I spelled out to her because again, my name is foreign. I tried my best to be friendly to her and make small talk, as I know what its like to work in the service industry and how awful it can be. So I make a point to be kind to those who work in jobs that deal with other people. She then asked me where I was getting my money from, I told her and she continued by asking how much my boyfriend (who I was looking for a flat with) makes in a year. I didn’t know and told her so, she said in a very condescending tone, “oh well then we can’t help you.” No suggestion of maybe asking him and phoning back. It seemed as though I was too ‘foreign’ to rely on being able to make payments and that she didn’t want my money. This experience the was appalling. I considered just writing a negative review but decided to actually go to their office in Stirling. I spoke to who I assume was a manager and told her about my experience and how I felt that the woman I spoke to on the phone must just have been having a bad day, maybe she needed a break or some time off. The manager told me I would receive a written apology to my email address and also news on any new lettings available. To this day I still haven’t heard from them. While I didn’t need an apology, it would have made me feel as though the company actually cared about customer service. Now I feel as though being rude wasn’t just a mistake made by one employee who was having a bad day, this is something that the company condones. Yeah and my foreign money is going to someone else now.
Dear Lissie, I'm sorry you feel you have received a service that did not meet your expectations. As a student based City office we deal with many foreign tenancy agreements. I have spoken to all those involved and can see from your registration file that we could not take you to any viewings, as based on the information you provided at registration you would not pass the referencing criteria that our company policy requires. .
5/5
GoogleWe had transferred our property to Martin & co as managing agents however we then decided to sell the property. Everyone we dealt with at Martin & co was excellent and we decided to sign them up as agents to sell it for us. We were really happy with their service and responsiveness and all done for a fair price. Thank you.
Thanks so much David for the great review, myself and all the staff really appreciate the very positive feedback.
1/5
GoogleThis last May, I phoned to enquire if they had any viewings I could attend. I was asked for my name and when I gave it the employee I spoke to said in a very snarky tone “who spell’s their name like that?” I responded in a very polite tone that it is because my full name is hard to spell for people in the UK, then I gave her my last name which I spelled out to her because again, my name is foreign. I tried my best to be friendly to her and make small talk, as I know what its like to work in the service industry and how awful it can be. So I make a point to be kind to those who work in jobs that deal with other people. She then asked me where I was getting my money from, I told her and she continued by asking how much my boyfriend (who I was looking for a flat with) makes in a year. I didn’t know and told her so, she said in a very condescending tone, “oh well then we can’t help you.” No suggestion of maybe asking him and phoning back. It seemed as though I was too ‘foreign’ to rely on being able to make payments and that she didn’t want my money. This experience the was appalling. I considered just writing a negative review but decided to actually go to their office in Stirling. I spoke to who I assume was a manager and told her about my experience and how I felt that the woman I spoke to on the phone must just have been having a bad day, maybe she needed a break or some time off. The manager told me I would receive a written apology to my email address and also news on any new lettings available. To this day I still haven’t heard from them. While I didn’t need an apology, it would have made me feel as though the company actually cared about customer service. Now I feel as though being rude wasn’t just a mistake made by one employee who was having a bad day, this is something that the company condones. Yeah and my foreign money is going to someone else now.
Dear Lissie, I'm sorry you feel you have received a service that did not meet your expectations. As a student based City office we deal with many foreign tenancy agreements. I have spoken to all those involved and can see from your registration file that we could not take you to any viewings, as based on the information you provided at registration you would not pass the referencing criteria that our company policy requires. .
4/5
GoogleI appreciate the service render by Kai it changed my experience with letting agents, from your patience , understanding and your level of professionalism. Thank you kai
Thanks for your review
5/5
GoogleI can't fault Kai's service at all. His attention towards Mum's property and his compassion are to be commended. I will forever be grateful.
Thanks Claire. Your kind comments are greatly appreciated.
5/5
TrustpilotExcellent
They have always been really lovely and very helpful when we’ve had an issues with the property. Brilliant at letting us know when any appointments will be in advance so theres plenty time to make arrangements, and there incredibly respectful and efficient when in the property. Highly recommended
Thank you Tracy for taking this time to leave us a great review. Always happy to help. Best wishes!
4/5
TrustpilotGreat service from team
Great service from team, especially Karen. Thumbs up to efficient communication amongst other things.definatley recommend 👍
Many thanks for your review
1/5
GoogleStarted off with county rentals who were great to work with and helped us a lot as we began renting a flat. 6 months down the line they were bought over by Martin and co just as we were leaving the flat and we have had nothing but problems. We left a few things lying such as air fresheners, a lighter and hair bobbles. Things that we just missed whilst moving out. Now we are getting charged £105 for forgetting to pick these things up (which would take less than 5 mins). I have read a lot of reviews and people are saying the same. Martin and co just want the money and have been rude over email. Definitely think everyone dealing with these horrible people to do it over email to have proof as they will worm their way out of any situation such as taking £105 for a silly mistake of leaving a few things lying around.
Martin & Co are sorry to hear you were dissatisfied with the checkout / deposit procedure, our office did assist you with all information you required as per your emails to our office. Safe Deposit Scotland have confirmed to our office you are in agreement to the deduction without going to adjudication, which you have a right to do so as a tenant. If you require any further information or help please contact our office or Safe Deposits Scotland on 03333 213136
5/5
GoogleFrom the first viewing to the end of our tenancy we received a very professional service. Any problems were dealt with the same day. It was such a relief to find such a good agent after being let down by another letting agent. I would definitely recommend Martin and Co.
Happy to hear you received an efficient service Judith and we thank you for your review and wish you all the very best. Kind regards
1/5
GoogleStarted off with county rentals who were great to work with and helped us a lot as we began renting a flat. 6 months down the line they were bought over by Martin and co just as we were leaving the flat and we have had nothing but problems. We left a few things lying such as air fresheners, a lighter and hair bobbles. Things that we just missed whilst moving out. Now we are getting charged £105 for forgetting to pick these things up (which would take less than 5 mins). I have read a lot of reviews and people are saying the same. Martin and co just want the money and have been rude over email. Definitely think everyone dealing with these horrible people to do it over email to have proof as they will worm their way out of any situation such as taking £105 for a silly mistake of leaving a few things lying around.
Martin & Co are sorry to hear you were dissatisfied with the checkout / deposit procedure, our office did assist you with all information you required as per your emails to our office. Safe Deposit Scotland have confirmed to our office you are in agreement to the deduction without going to adjudication, which you have a right to do so as a tenant. If you require any further information or help please contact our office or Safe Deposits Scotland on 03333 213136
2/5
GoogleHave to say I'm not a fan of this firm. We rented a flat for 7 years through them, never missed s payment and left the place in a far better state than we found it (left some lovely furniture as well for the Landlord) They still managed to hold back some deposit for 'nothing' reasons. Wish I had pointed out the amount of times they entered the flat without prior agreement at that point as that caused far more upset and cost than the fact that there was a 4mm mark on a wall.... Beware this company for security deposit returns
Dear Mr Fraser. We would like to extend our apologies for the issues you have highlighted. We pride ourselves in offering the best customer experience so really value your feedback and would like to thank you for bringing this to our attention. We would like to offer you the opportunity to discuss this further, if you would like to speak to me personally please give me a call on 01786 448812. Thank you Mr Imtiaz Ahmed, Managing Director, Martin & Co Stirling.
5/5
GoogleGlad to have found Martin & Co. Even more glad to have Karen as our agent. Kind, professional and patient. She is efficient and provides amazing support and guidance with tenancy queries. From the beginning the team has been great in making the registration as well hassle free. We are absolutely delighted. Thank you.
Delighted to hear that your experience with us has been a very positive one. We pride ourselves in delivering the best quality of service that we can. Thanks and best wishes
5/5
GoogleArlene is brilliant and very helpful.
Many thanks Evie for your review. Best wishes
5/5
TrustpilotWhat little contact I have is always positive.
I usually only deal with Martin & Co. as a tenant twice a year when Scott Bennett comes to make the bi-annual property inspection and/or PAT testing. Scott always arrives early in the set time frame and completes his inspection and testing quickly with little intrusion.
Many thanks Pete for the review and praise. Best wishes
5/5
GoogleI love my experience with Karen. She really is a nice person and very helpful. She kept me updated all the time and I think that is a great thing. Also I like the fact that anytime you call the agency for sales they are always available and have nice and friendly staff
Thanks Abigail. So pleased to hear you had an enjoyable experience with us. Kind regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
8 reviews from tenants, rated 5.0 out of 5 on average. For example, Alistair wrote: "Kara has been a great help - she allowed us to view each room and then answered our numerous questions. She was welcoming and friendly on our arrival ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Stirling won Trusted Agent.
