Trusted Agent profile · Stirling
★★★★★
1,188 reviews across 2 platforms
14 King Street, Stirling, FK8 1AY
Martin and Co's office in Stirling, at 14 King Street, is rated 2.7 out of 5 across 1,188 reviews on two platforms, including 334 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
GoogleRented a property through Martin & Co. Very efficient and professional operation throughout from the initial viewing; to arranging entry / condition review / deposit etc.; dealing with property faults; and ultimately ending the tenancy. Property Manager Arlene McKenna contactable and helpful.
Many thanks Kathleen
1/5
TrustpilotLaziest demotivated crew in Oxford
Laziest demotivated crew in Oxford. If there was a prize for not doing your job and complaining when someone calls you out for it, these guys win by a landslide. You're better off managing the property solo. A special shout out to the older Emma who is clearly unhappy and takes out her personal stress on tenants (i don't care if you feel unappreciated at work or at home, please be professional and learn how to respond to emails). Also to add, nothing was done at the property and the landlord and tenant had to do everything
4/5
TrustpilotHad a wonderful experience with this…
Had a wonderful experience with this agency when trying to sell my house quickly. The staff were very accommodating and sympathetic to the situation and exactly what we needed when the first agency we had tried had failed for us. Thank you Hinckley branch!
5/5
TrustpilotKaren has been very helpful to me as a…
Karen has been very helpful to me as a landlord of one property.She answers all my queries and takes time to complete things on my behalf.Thanks Karen
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotHenry was a super star
Henry was a super star. He really did go out of his way to ensure that we felt like he was on top of everything. When our buyers randomly pulled out he had the property re listed in hours and we managed to get a higher price after this. Value for money - the virtual tour really did sell our home. Thanks
5/5
TrustpilotMartin & Co in Exeter is professional…
Martin & Co in Exeter is professional and efficient! They started look after my properties since last year and I was very impressed and recommended them to friends.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotTerrible (Bognor Branch)
Terrible (Bognor Branch)Rented for 1 ½ years and they never helped me once. Despite asking Marlina multiple time inc visiting the office, I was never given a key to communal meter cupboard to get readings. I never knew if I was in credit or debt the whole time. I was even emailed by Marlina to say too busy to get one, please ask a neighbour?Heating never worked, just a plug in radiator. Mould in bedroom ect.After leaving they tried to claim most of my deposit with false claims. End of tenancy report said multiple items missing despite them later admitting they had these in their offices. Locks tampered with, carpet dirty, pet damage & much more. They even took photos at strange angles to make things look worse than they were.Lucky I took photos start & end of tenancy & The deposit protection ruled in my favour.I promise you it was in better condition when I left. I even showed the owner round who said he was happy I looked after it.During a final call to them I asked why they never mentioned anything to me if issues and they said it was company policy to only talk to their clients. I thought I was their client???????Disgusting behaviour. If you dare use them (especially this branch) Take photos people!!Ok rant over. I don’t normally moan but all the above & virtually saying I stole items, I had to comment.Good luck all
5/5
GoogleThis rating is for Scott, the inspector who visited our property recently. Inspections are never looked forward to by us, but Scott always puts my mind at ease. He is kind and considerate and very respectful.
Thank you for your review Morticia. Greatly appreciated Best wishes
5/5
GoogleVery thankful to Kai and Arlene for helping me move up to the area from York. I was met with professionalism, kindness and helpful information from the get go which was carried on throughout the letting process. :)
Thanks Hannah.
5/5
TrustpilotMartin & Co Stirling - Outstanding stress free service.
Excellent, stress free service. Flat was sold and concluded in less than four weeks. Allan and his staff took care of all viewings and negotiations in a very efficient and professional manner. Many thanks for the refreshingly good service.
Hi Anne, Thank you for taking the time to leave a review. We're pleased to hear that Martin & Co Stirling looked after you and sold your property quickly. We wish you all the best with your future home.
1/5
TrustpilotBirmingham Martin & Co
Rented for 3 years with Martin & Co Birmingham, got left without a washing machine for 4 weeks because Debbie Kempson ordered the wrong washing machine! No compensation for there wrongdoing broken floorboards caused by contractors as the washing machine didn’t fit, no hot water for nearly a week! The worst company in the world. On departure they said I would receive my deposit back within 10 days I left on the 25th of April and it’s been nearly a month! I’ve now had to get a solicitor involved to give them a statutory declaration form to get my deposit back as they have stopped responding to my emails! I’ve been made to feel nobody caresAvoid renting with these guys!
1/5
TrustpilotBeware Blackpool, Lancaster and St Annes Branches
Dodgy plumbers left me with no water heating all winter. They lied and harassed me into leaving for trying to get it fixed.I spent over a month trying to get somebody decent to fix the water but they kept sending the same ones. Then I asked the council for help. Next day they started a no fault eviction (it's illegal to evict over repairs). They said the landlord was selling which was a lie.After 2 months they came and said I should have left which is a lie. They got a guy they said was the landlord (who had a different name) to lie and threaten me about the eviction.I'd been dealing with lying scumbags in a flat with no hot water for 5 months by this point so I gave up and left. They put the property up for let (for more money, when it didn't have hot water) before I moved out.I asked for a manager but nobody helped. (There are no managers, but everybody has the word manager in their job title).The council wrote to the "operations manager" for help but he ignored them. The "property manager" lied to them. The "assistant manager" hid out of view when the "property manager" came to harass me into leaving.It's an independent agent with offices in Blackpool, Lancaster and St Annes. Martin & Co is just a branding thing for the independent agents to hide behind, so "Martin & Co" won't help either.I wouldn't recommend anybody go near anything connected with this company or these people. I can't put into words the hell they will subject you to if you have an problem.As soon as you have a problem, speak to citizens advice and try to get legal help. Record everything in case you need it in court.
5/5
GoogleWe had transferred our property to Martin & co as managing agents however we then decided to sell the property. Everyone we dealt with at Martin & co was excellent and we decided to sign them up as agents to sell it for us. We were really happy with their service and responsiveness and all done for a fair price. Thank you.
Thanks so much David for the great review, myself and all the staff really appreciate the very positive feedback.
5/5
GoogleQuick to respond and very helpful. Really pleased with Mohammed's recommendations on suitable tenants.
Dear Jago, Thank you for your excellent review and the five-star rating! It's fantastic to hear that you're pleased with Mohammed's service and his tenant recommendations. Swift and helpful interactions are what we strive for. We truly appreciate your trust in our agency and look forward to assisting you in the future.
5/5
GoogleMy experience with Jacob Robinett seamless
Hi Fummi, thank you for your 5* review. It means alot.
5/5
TrustpilotMartin and co - Milton Keynes
Martin and co - Milton KeynesWe have been renting through martin and co for nearly 2 and a half years now and everytime we have a issue with the property they are fast to respond and the maintenance people are always very polite and a pleasure to deal with. Its always daunting to call and say something is wrong but they are always positive and very helpful :) would recommend to anyone in milton keynes
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleI’ve been renting with Martin & co since December 2022 & can highly recommend then They are always professional Pauline been my main point of contact & she has always been helpful as well as Scott Bennett If I ever have any issues they are dealt with promptly Thank you
Many thanks Charlie
4/5
TrustpilotExcellent service
We recently enquired about a rental property, our call was handled courteously and efficiently, our viewing was arranged timeously and Nasreen from Martin & Co was helpful, knowledgable and very respectful throughout the entire process. Documentation was delivered as promised, fully explained and processed expeditiously. At the time of writing, we have no experience of lease end or matters arising, return of deposit etc.
5/5
GoogleHad a great experience dealing with Jacob. He showed us around the flat and was very helpful in answering all our questions regarding council tax, gas/electricity, etc. He also made the application process very smooth. Overall, great experience.
1/5
TrustpilotNot competent advisers
I am self-employed. My husband employed and we have a guarantor. But a very "nice" lady on the phone said that since I have been working for less than 1 year, my income will not be taken into account and the presence the guarantor does not change the situation in any way! So we could rent from them (or anyone from Rightmove) only on husband's salary which is enough only for properties not more then £900!!!Obviously that adviser is not competent and left me with no hope when it was a lie!
5/5
TrustpilotPauline and team were excellent
Pauline and team were excellent. Everything promised, they delivered. very professional and personable. Very pleasant dealing with them all.From viewing the property with Nasreen to Pauline's invaluable guidance and collecting the keys etc with Sharon, the experience has been pain-free and enjoyable. I can trust Pauline and team, and am delighted with their service.I thank the whole team for helping me find that property that I wanted.
5/5
GoogleVery happy with the efforts carried out by the agency and especially Maria
Thank you Maria.
1/5
GoogleWhere to begin... overall the service is beyond a joke to me. I was in desperate need for a place to rent and was ready to make offers without viewing. I’ve emailed NUMEROUS times and still no reply after days and days. I’ve called NUMEROUS times until I got someone, the rent associate won’t even bother to help me out, I told her my situation and I’m ready to enquire. All she recommended was to make an enquiry through the website. All for what? So I won’t get a reply in time? Total silence and bad communication. The sales person would not even bother in engaging conversation about the properties I was interested. Untrusted and unprofessional. That’s all I can say. There are many other estate agents out there who are way more professional and willingly to help you out. Don’t bother using Martin N Co - they will waste your time.NegativeResponsiveness, Quality, Professionalism, Value
Sorry to hear you have had a bad experience recently. We had done our very best to work within the government guidelines for estate and letting agents. As i am sure you can appreciate it had been a very difficult time for all of us over the last few months with staff having to work from home and trying to avoid physical contact with members of the public as far as possible. if there is anything we can do to help please call the office on 01786448812 all the staff are now working from the King St office and i am sure they would be very happy to help you find a property to rent.
1/5
TrustpilotRude Agent
The agent was rude over the phone. Wouldn't give us a chance to talk straightaway telling us we can't rent the property. My husband called separately and they made him hold 3 times asking unnessary question like about our kids especially what gender they both are, like what's that got to do with renting a property? Not a trusted house agent at all. Would never recommend.
Hello Angelina, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Martin and Co, Stirling won Trusted Agent; Martin and Co, Keighley won Platinum; Martin and Co, Camberley won Trusted Agent.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
