Martin and Co Stirling reviews

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID!!!

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

Ashleigh · 1 April 2024

★★★★★ 5/5

Trustpilot

A massive thankyou to Tui Donovan

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

Isobella · 18 December 2025

★★★★★ 1/5

Trustpilot

Atrocious service

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

Janine · 29 November 2025

★★★★★ 1/5

Google

Ex Staff Member. What I have to say about the Stirling Branch. Landlords: Charges your account one price for repairs, but pays contractors substantially less, taking a cut for them self. Always looking to squeeze every penny. Tenants: Withheld "holding fees" if referencing failed, would withdraw any excess money a tenant had paid if unchallenged for themselves. Raised rents to bully tenants on. Potential Staff Members: Would not pay a legal salary, bonuses not paid or withdrawn with no notice. It is an all new team for a very good reason. In response to the reply: "Dear Gavin, This team are professional and honest. Our landlord TOB are applied to the letter, and I believe you have not worked here for some time, so a little unfair to comment." Dear Imtiaz, Landlord terms of business state 10%. I have seen invoices where 50+% were applied like Gas Safety Certificates, PAT certificates and other items. I worked for 2 years and had left 6 months prior to that review going up. No comment on the other items raised. Comments seem both accurate and fair, and I have no doubt many other ex members of staff would fully agree with it. It is an honest review and you are fully aware of that.

Gavin · 21 June 2020

★★★★★ 1/5

Google

This last May, I phoned to enquire if they had any viewings I could attend. I was asked for my name and when I gave it the employee I spoke to said in a very snarky tone “who spell’s their name like that?” I responded in a very polite tone that it is because my full name is hard to spell for people in the UK, then I gave her my last name which I spelled out to her because again, my name is foreign. I tried my best to be friendly to her and make small talk, as I know what its like to work in the service industry and how awful it can be. So I make a point to be kind to those who work in jobs that deal with other people. She then asked me where I was getting my money from, I told her and she continued by asking how much my boyfriend (who I was looking for a flat with) makes in a year. I didn’t know and told her so, she said in a very condescending tone, “oh well then we can’t help you.” No suggestion of maybe asking him and phoning back. It seemed as though I was too ‘foreign’ to rely on being able to make payments and that she didn’t want my money. This experience the was appalling. I considered just writing a negative review but decided to actually go to their office in Stirling. I spoke to who I assume was a manager and told her about my experience and how I felt that the woman I spoke to on the phone must just have been having a bad day, maybe she needed a break or some time off. The manager told me I would receive a written apology to my email address and also news on any new lettings available. To this day I still haven’t heard from them. While I didn’t need an apology, it would have made me feel as though the company actually cared about customer service. Now I feel as though being rude wasn’t just a mistake made by one employee who was having a bad day, this is something that the company condones. Yeah and my foreign money is going to someone else now.

Lissie · 21 June 2020

★★★★★ 1/5

Google

I rented a flat that I viewed while the previous tenants were still there. When I took possession it was filthy and took three days to clean. When I left I spent two days cleaning it but they charged me £150 for dirty carpets. I sent them photos I had taken on the day I moved in showing the same stains and worse but they never replied. They reply to negative posts here and say that they don't know who you are or to get in touch. They know what they are really doing and I would strongly advise you to rent a flat from a company that is truthful and competent.

David · 21 June 2020

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 5/5

Trustpilot

Martin & Co in Tamworth have been so…

Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you

Barbara · 17 September 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Trustpilot

Martin & Co, Bury St Edmunds

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

Greeno · 25 February 2024

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 5/5

Google

As tenants we have experienced superb service from Martin&Co, particularly from Scott Bennett. Swift, thorough, friendly and accommodating. He is keen to listen to our needs and questions and acts promptly on any specific concerns or requests we have.

Michelle · 4 August 2024

★★★★★ 1/5

Trustpilot

A game of two halves

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Ciaran · 15 February 2024

★★★★★ 1/5

Trustpilot

Most unprofessional estate agents I…

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Vicky · 13 February 2024

★★★★★ 1/5

Trustpilot

Blocked car across disabled stair/…

Blocked car across disabled stair/ walkway stopping disabled children & vulnerable people gaining access to there homes easily & also blocking access to family car even though there was plenty of space to move forward.

JayG · 30 October 2025

★★★★★ 5/5

Trustpilot

Family orientated company always…

Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.

Sylvette · 27 March 2026

★★★★★ 5/5

Google

From the first viewing to the end of our tenancy we received a very professional service. Any problems were dealt with the same day. It was such a relief to find such a good agent after being let down by another letting agent. I would definitely recommend Martin and Co.

Judith · 23 December 2023

★★★★★ 1/5

Trustpilot

Avoid Martin & Co Leicester like the plague!

Awful experience from start to finish with Martin & Co in Leicester. Utterly poor Communication was terrible. We were told throughout we’d receive confirmations via email that never happened. Our viewing was cancelled on the day of, with no explanation. We understand this can happen but was then offered another date which was 10 days later!The agent on the phone was like a robot who couldn’t give us a straight answer - it was painful.Then when we arrived at the property, it was a completely different flat to what we had viewed online - same location but a completely different property and was filthy!No apologies or explanation from the agent when we asked - even though he said he knew the images online were incorrect. Nobody bothered to email or call us and let us know?!?Awful experience and will never ever rent or buy a property through Martin & Co Leicester - avoid like the plague

Jess · 26 January 2024

★★★★★ 1/5

Google

Started off with county rentals who were great to work with and helped us a lot as we began renting a flat. 6 months down the line they were bought over by Martin and co just as we were leaving the flat and we have had nothing but problems. We left a few things lying such as air fresheners, a lighter and hair bobbles. Things that we just missed whilst moving out. Now we are getting charged £105 for forgetting to pick these things up (which would take less than 5 mins). I have read a lot of reviews and people are saying the same. Martin and co just want the money and have been rude over email. Definitely think everyone dealing with these horrible people to do it over email to have proof as they will worm their way out of any situation such as taking £105 for a silly mistake of leaving a few things lying around.

Abbi · 22 June 2019

★★★★★ 2/5

Google

Have to say I'm not a fan of this firm. We rented a flat for 7 years through them, never missed s payment and left the place in a far better state than we found it (left some lovely furniture as well for the Landlord) They still managed to hold back some deposit for 'nothing' reasons. Wish I had pointed out the amount of times they entered the flat without prior agreement at that point as that caused far more upset and cost than the fact that there was a 4mm mark on a wall.... Beware this company for security deposit returns

Grant · 22 June 2019

★★★★★ 1/5

Trustpilot

BROKEN POLICIES & HIGHLY UNPROFESSIONAL

THIS IS FOR THE NEWARK BRANCH - NG24 1XPI HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS:WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER.2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD.3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING.4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE.5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL.FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS.I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT.BE EXTREMELY CAREFUL.GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU.THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS.IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY.THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE.THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.

Hitansh · 23 January 2024

★★★★★ 4/5

Google

Jacob who handled tings was very good. Always cheerful and amazingly helpful with guiding us through any questions or form filling. Had the patience of a saint with my partner who was pestering him constantly!! Took a lot of stress out of it all with his extremely sunny disposition.

Sue · 24 May 2025

★★★★★ 1/5

Trustpilot

Lack of communication with me and with…

Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH

Red · 11 February 2024

★★★★★ 5/5

Google

Arlene is brilliant and very helpful.

Evie · 25 August 2023