King Steyning reviews

★★★★★ 1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.

AC · 26 January 2026

★★★★★ 5/5

Google

Well done Bruno, Tim and the team. Other agents had tried and failed to sell our house but Bruno was true to his word and found us a buyer. We ended up using both the mortage and conveyancing service as well and the whole process has run really smoothly with Bruno staying in constant contact both with us and our buyers and in fact the whole chain. I obviously would very happily recommend King & Chasmore to anyone looking to buy or sell locally.

Stephen · 16 April 2021

★★★★★ 5/5

Google

After over 20 weeks with another estate agent things went stagnant, so I decided to try King & Chasemore [Steyning] for a more local high street presence. And....bingo, Amy & Emma found me a buyer within 4 weeks, and also a buyer for my purchasers property. Can't get better than that! The impression I have is that this branch just got on with the job without any unnecessary spiel, glossy leaflets, or company image promotion. Special thanks to Emma, who I am sure worked hard and efficiently behind the scenes to ensure the agreement and completion dates were met.

David · 16 April 2020

★★★★★ 5/5

Google

I have come across various estate agents in a personal and professional capacity. Bruno Sandilands is a credit to the business and will always go the extra mile, whether you are a seller or a purchaser. He dealt with what ultimately became the most stressful sale/purchase that he experienced in 25 years and I can safely say that his blend of professional diligence and expertise dealing with people made our purchase happen when it was destined for failure (all beyond his control) Whether your buying or selling, you want Bruno and K&C batting on your corner

Dominic · 16 April 2020

★★★★★ 5/5

Google

Excellent service from Bruno, Tim and Ella. My initial contact was with Bruno who valued my apartment. He gave a thorough informative presentation and sensible valuation. The photographs were very good, taken by a professional photographer. I was kept informed the whole time with regular progress updates. The Steyning team were totally professional in every way and I would not hesitate to recommend their services. Many thanks Bruno

Colin · 16 April 2022

★★★★★ 5/5

Google

I was buying a property in a chain that I wasn’t even aware of until quite far into the process. If it wasn’t for the fact that Bruno was acting on behalf of one of the sellers in the chain I don’t think it would have completed or if it did it would have taken a lot longer. He took responsibility for the whole chain even though he didn’t need to. Highly recommend.

Stuart · 16 April 2020

★★★★★ 5/5

Google

Great service from Bruno, Ellie and Reese on the sale of our house. Bruno was so supportive during some tricky patches with a very long chain and got us over the line. Excellent service and would recommend.

Ashleigh · 16 April 2024

★★★★★ 5/5

Google

Dealt with Bruno Sandilands at the Steyning office. Excellent experience. Bruno was very professional, helpful and calm throughout. I would highly recommend him to anyone looking to buy or sell in Steyning and the surrounding area.

Jamie · 13 April 2024

★★★★★ 5/5

Google

Our recent experience buying and selling with King & Chasemore in Steyning has been genuinely enjoyable. Amy and Emma worked so hard with vendor and buyer to help achieve our dream in a very short space of time… they both have open invitations to drink champagne with us in the new garden! These lovely ladies have re-written the rules for Estate Agents - we would highly recommend.

Tom · 16 April 2020

★★★★★ 5/5

Google

Bruno and his team did an excellent job with the sale of my parents' home. Friendly and approachable at all times. Professional and courteous.

Catherine · 15 September 2024

★★★★★ 1/5

Google

I don’t think I’ve ever left a bad review for a business before but I honestly had a terrible experience with this branch. Poor communication both with myself and I later found out with the seller too. Took them over a week to do simple things like informing me of an offer on my property. Took them 2 weeks to get back to the buyer about basic questions. Was spoken to in an awful tone on multiple occasions by a member of the team. Was not told I could keep my property on the market during the offer stage. I felt completely unsupported during my first time sale which ultimately failed due to a lack of trust in the estate agent. Both myself and the buyer have been in touch and have found that we have been lied to on several occasions. All I can say is that they seem nice at face value but as soon as anything doesn’t go their way things change very quickly. Support from the area manager has been better but ultimately I think that they have too much on so things inevitably fall through the cracks.

Anabel · 16 April 2024

★★★★★ 1/5

Trustpilot

Not honest

This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.

John · 29 June 2025

★★★★★ 5/5

Google

We purchased a property and although we had a few delays along the way Bruno and his team were very helpful and knowledgeable, keeping us regularly up to date with information:changes etc. we’ve now moved and so glad everyone stuck with us 😊 …

Kirsty · 16 April 2023

★★★★★ 5/5

Google

Bruno, Tim and the team at King and Chasemore were amazing from start to finish. I have never sold a house before so had no idea what I was doing. They were there every step of the way to guide me through the process. They made the whole process stress free. Thank you!

Jenny · 16 April 2022

★★★★★ 5/5

Google

absolutely excellent service I had queries about my mothers property in Fareham, being dealt with by Mann and co , I had a lot of questions to reply to, with regards to the selling .The area manager in Steyning could not have been more helpful, he explained all the technicality's . and then phoned the solicitors and downloaded the information and forward it . thank you very much.

Jerry · 15 September 2024

★★★★★ 5/5

Google

Bruno and his team at King and Chasemore were exemplary in every way. It's a tricky climate right now in the property market and they proved their worth at every turn keeping everyone focused and happy throughout. I cannot speak highly enough of them and would fully recommend without hesitation.

Elizabeth · 16 April 2022

★★★★★ 5/5

Google

I’ve been really happy with my treatment from king & Chasemore, especially Bruno, who has kept me updated with everything, , highly recommend this company

Gillian · 16 April 2024

★★★★★ 5/5

Google

The service we've received from Bruno and Tim has been fantastic, and they have made the experience of buying our first house a lot less stressful. would highly recommend, and would love to buy another property through them in the future. Would give 6 stars if I could.

Mitch · 16 April 2022

★★★★★ 1/5

Trustpilot

Utter Disappointment

I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call. I informed them I’d rented the property & all I got was some cursory emails with very few words. I suggested a phone call on 2 occasions so I could give proper feedback but that wasn’t taken up. Having chased me so hard in the beginning & I was the person that chased and assured me they’d improved greatly I’d be very interested hearing about our most recent performance & the reasons why I’d never use them again. If I owned King & Chasemore & knew about this I’d be extremely disappointed. If I was employed as a trouble shooter there would be more than enough work to turn them around into a decent letting agent.

Jay · 30 March 2025

★★★★★ 5/5

Trustpilot

Great experience and instant response!!

I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market. The valuation they provided was not only thorough but also well-explained, covering all aspects, including current market trends, comparable properties, and potential improvements that could impact the value. She took the time to walk me through each factor affecting the valuation, ensuring I fully understood the process and felt confident about their insights. What stood out most was the teams and Victoria's willingness to answer all my questions, no matter how small, and their ability to tailor their advice to my specific needs and goals. Their friendly and approachable manner made the entire experience stress-free and enjoyable. I would highly recommend the team to anyone looking for a property valuation or guidance in the real estate market. Thank you.

ADeen · 26 January 2025

★★★★★ 5/5

Google

Victor Patel, what a helpful , informative and delightful character he is! I have no hesitation in recommending him to anyone who wishes to have their home appreciated and valued fairly.

Helenmary · 23 July 2025

★★★★★ 5/5

Google

Bruno and the team provided excellent service. They are friendly and helpful and steered us through difficult times to successfully sell our property. I would recommend them without reservation.

Pip · 16 April 2023

★★★★★ 4/5

Google

Amy and Emma were very friendly and responsive. They were extremely accommodating and supportive of our needs as buyers. They were also highly proactive in liaising with the seller on our behalf, playing a key role in facilitating a quick and smooth sale process. Thank you!

Katherine · 16 April 2020

★★★★★ 1/5

Trustpilot

Worst service EVER

Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.

Jennifer · 8 October 2024