Trusted Agent profile · Stevenage
★★★★★
1,493 reviews across 1 platform
Stirling Close, Stevenage, SG2 8TG
Part of Hill Residential Limited, see every office.
Hill Residential Limited's office in Stevenage, at Stirling Close, is rated 4.9 out of 5 across 1,493 reviews on 1 platform.
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
5/5
TrustpilotRichard came round to fix few things in…
Richard came round to fix few things in our flat today, however not only did he fix them but he also went the extra mile to help me with some information that was useful to me. Richard was amazing thank you Richard.
5/5
TrustpilotGood service
I reported two issues:Windows needed repaintingSqueaky, uneven floor in bedroomGraham did good job repainting windows - he put 3 layers of paint, nothing more to add there!The floor issue is a bit more complicated. He managed to fix the sound, but levelling the floor needs more attention, he identified the problem, wrote down a report. I need to empty the room and the Hill needs to send a crew with all the stuff is needed. I am happy with Grahams work!
5/5
TrustpilotGreat job, Alan Deadman!
Thank you Alan for the help! You are always kind, responsive and very helpful on different tasks in our flat and the building.Great job! Really appreciated!
Hello Terence, Thank you for taking the time to leave a review, your feedback is invaluable to us. Many thanks, Hill Customer Service
5/5
TrustpilotKillingdown Farm Way
We had no problems moving in, the site manager Kishore and his team were very prompt in helping us settle into the new house. Any teething issue raised with the customer service team was solved quickly by the sight manager.
5/5
TrustpilotExceptional service
I had a fantastic experience with Michael Chapman and Ben Aken. They expertly fixed my ceiling leaks, skilfully repainted the ceiling, and even went the extra mile to address the front door's closing issue. Their professionalism, attention to detail, and friendly demeanor made the entire process smooth and enjoyable. I am extremely satisfied with their work and would highly recommend their services to anyone in need of skilled and reliable handymen.
Hello Winson, Thank you for taking the time to leave a detailed review and we are pleased to see all the problems have been dealt with appropriately by Michael and Ben. We will pass on your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotPaul Lambert - Hill
Paul is a credit to Hill. He did a truly professional job when he came to our house to do some jobs. We’re really pleased and grateful to him.
Hello Jaqueline, Thank you for your positive review. It is always great to hear about Paul's professional work. We will be sure to pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotVery positive experience
Michael Perry from Hills was very friendly and patient. He took the time to explain how to fix the issue I had. Despite waiting for a good 45min for me to return home for my appointment, he was still very cheerful.
5/5
TrustpilotTop-notch customer service
My experience with Hill is very good. I called Hill in relation to the problem of the underground heating. Claire Wiggins, the customer service officer, is very patient listening to the issue I mentioned and promptly retrieved relevant emails so that we understand what the situation was, and immediately arranged her colleagues to come over to deal with the issue within 20 min. It is really top-notch.
Hello Dickson,Thank you for your positive review. It's great that Claire was able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotGreat job
Barry did a great job getting our en suite shower back up and running. Took a while to get the appointment, but all good now.
5/5
TrustpilotWould like to thank Peter Miller for…
Would like to thank Peter Miller for fixing the door latch to my bedroom; turns out it was installed incorrectly and the alignment was off. He speedily identified the issue, then correctly set the strike plate and filled the remaining hole in the wood.
5/5
TrustpilotDormer Drive Barry excellent
4 months after the job was raised Barry arrived to start the work. Barry was excellent. He was polite professional and completed all the tasks quickly and to a high standard. The hill call centre and the arrangement of the jobs and appointments were awful with extremely poor Customer service.
5/5
TrustpilotSupport from Hill
Today I had Alan Deadman come to my house to correct a few defects. Alan was very friendly and took the trouble to explain the defects and possible remedies. Alan managed to correct all of the defects in the house quickly and efficiently. Very please with the service Alan provided. Thank you
5/5
TrustpilotWe had a visit from the Hill to do a…
We had a visit from the Hill to do a quick fixing in our flat and the job was done quickly and professionally by Richard
1/5
TrustpilotVery very bad quality of the house and…
Very very bad quality of the house and services.For the new built flat, there had been ceiling water leak,wall moulding due to the washing machine installed improperly, underfloor heating not working due to pipes got stuck by the dirts in water, etc. All issues happened in a new built flat which was completed just 2 years ago.Customer services not responsive. i booked for repair via phone, they confirmed the worker would come but turned up no show, I complained and they said because the system got issue so couldn’t see my booking. The same happened few times, wasted my time.Not recommended.
5/5
TrustpilotBarry was excellent..
Barry was excellent in his service to fix remaining issues in the apt and thorough with his work. And an added bonus of pleasant company.
Hello T,Thanks for your review. We will be sure to share your feedback with Barry.Many thanks,Hill Customer Service
5/5
TrustpilotBathroom Works
Had some work in my bathroom done by Richard today from the Hill. He was very professional and everything looked wonderful when completed. Thanks again!
5/5
TrustpilotRichard
Richard was great! He was very polite and had patience to understand what I needed fixing. He even fixed items he noticed were not as they should be outside of what I had reported. I appreciate his great workmanship and attitude.
5/5
TrustpilotInstalling shelving in our wardrobe
Claire Wiggins arranged for Barry to come and set up some shelving in our wardrobes. It was all arranged with one day notice. Barry came on time and did a superb and neat job. Thanks Claire and Barry
5/5
TrustpilotGood service from Mike Lewis
Mike Lewis came by to help make good some issues identified in the snag report in respect of the door, wardrobe, kitchen cabinets etc, which have been left outstanding for a few months. Mike was meticulous and we were very happy with his workmanship.
4/5
TrustpilotHome repairs
Great communication,kept me updated,arrived on time,did a great job and the workman Alan Deadman was very polite and helpful.
Hello Nadia,We appreciate your feedback. Alan will be happy to hear it.Many thanks,Hill Customer Service
5/5
TrustpilotGraham's excellent service
Hill's operative Graham was absolutely fantastic, with a lovely demeanor. His remedial work on the cracks to the walls in my flat was excellent and wonderfully quick. Thank you Maria
1/5
TrustpilotExtremely Poor Customer Service and Unacceptable Delays
I have been waiting over 3 months for Hill to address an issue with my blinds installation. Despite repeated follow-ups, there has been no concrete action or plan put in place to resolve this. They even mentioned looking into a different contractor, but that might cause further delays, how much longer can this go on?This entire process has been frustrating and unprofessional. It’s shocking that, in the time this issue has dragged on, Hill could have completed the construction of an entire new building. Instead, I’m still waiting for basic repairs to be carried out. The lack of communication and failure to take responsibility is simply unacceptable and feels negligent at this point. Would not recommend based on my experience.
5/5
TrustpilotGreat work
Alan was extremely helpful, pleasant to deal with and was very thorough in addressing issues caused by a recent door re-fitting.
Hello Andy,Thank you for leaving a 5* review. We will let Alan know your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotMichael Perry came and replaced the…
Michael Perry came and replaced the skirting in my bedroom and left it clean tidy he was extremely polite and friendly would recommend
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