5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
Trusted Agent profile · Stevenage
Connells Stevenage reviews
★★★★★
1,786 reviews across 2 platforms
8 Market Place, Stevenage, SG1 1DB, SG1 1DB
Connells's office in Stevenage, at 8 Market Place, is rated 2.1 out of 5 across 1,786 reviews on two platforms, including 136 Google reviews rated 3.7.
Reviews
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
TrustpilotCowboys taking kickbacks
Beware of any house sales involving Connells. They will appoint DC Law as solicitors (who are abysmal) because they take kickbacks from them. All deadlines missed. All emails ignored. No communication. Terrible company - avoid like the plague.
1/5
Googledisghusting behaviour by oz not professional at all would never recommend to anyoneNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Dear Kat, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
1/5
TrustpilotBad experience
I rented out two properties by Connells and they totally mixed up my account. They promised to refund my fee charge but I haven't received a refund in my account. After I called them multiple times, they said they would send a cheque for me but they didn't. It's been 4 months and I still haven't got my money back.
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotNo interest after sale has been made
Once the sale has been made all interest is lost in the property and service is non-existent. No sale progression or follow up. Very poor service.I was also recommended their in-house conveyancing team (conveyancing direct) who give a similarly poor service.I wouldn't consider using the Connells group again.
5/5
TrustpilotExcellent experience
Connells secured me 3 offers above expectation and were extremely helpful and accessibility throughout the sales process. Although one sale fell through (as a result of commercial restrictions on the property) Connells were very quick to drum up new interest and were on hand to deal with any concerns I had. I have no hesitation in recommending this company
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
1/5
TrustpilotAbsolutely shocking
Absolutely furious with Connells under valuation on a btl property fully returned to a high standard costing 45k purchased for 220k so costs 265k yet Connells valued it at 265k...unreal when other property similar fetches 300 to 325k ....shocking company would never use them again and any lender associated with them.
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
5/5
GoogleI found Gary and his colleagues very easy to work with and extremely professional. From knowledge of the market to helping ensure the transaction moved smoothly; they were very good. I will definitely pick up the phone to Gary next time I want to buy or sell a property or just want market insight. Would highly recommend.
1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
1/5
Googlewould never recommend anyone doing business with this company very unprofessional greedy for moneyNegativeProfessionalism, Value
Agent replied · 24 October 2024
Dear Mac, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
1/5
TrustpilotCompletely useless
Completely useless. Avoid at all costs. 19 days after vacating the property and still no update from the deposit release team. There's always some excuse about either covid, illness, or maternity leave. You'd think this company is run by one person.
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotClueless Surveyors
The surveyor valued a house i own as a garage conversion and would not see the error of their ways. Its a new build! Surely the planning application gives it away!! Shocking organization. I will never use a lender that uses them ever again.
1/5
GoogleDon't waste your time with unprofessional people,poor service,poor attitude,definitely not recommend..NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Dear Elveda, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate your issues further and ask that you please contact us at socialmedia@connells.co.uk in order to resolve this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
