Trusted Agent profile · Stevenage
★★★★★
1,785 reviews across 2 platforms
8 Market Place, Stevenage, SG1 1DB, SG1 1DB
Connells's office in Stevenage, at 8 Market Place, is rated 2.1 out of 5 across 1,785 reviews on two platforms, including 136 Google reviews rated 3.7.
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
4/5
GoogleSuccessful sale achieved with Connel's Stevenage - they got us £20,000 more than a leading competitor estate agent valued the house at. Overall, very pleased with the result. They were always in touch when it counted and were on hand with advice and support throughout the sale. Thank you Oz, Andy and Ellen!
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
1/5
TrustpilotI’v booked with the a view…and they…
I’v booked with the a view…and they didn’t come…I travel 2h for nothing..
1/5
TrustpilotAbsolutely dire
Absolutely dire. These people have zero expertise. They undervalued my home by about 60k after a 10 minute viewing. Didn't ask any questions. The house was 180k. We spent 75k massively revamping and extending, and these fools valued it at 190k, despite a much smaller house 2 doors up selling for 230k. Absolutely preposterous. Avoid at all costs.
1/5
TrustpilotOn behalf of BC Developments
On behalf of BC Developments, the Sleep Apnea Clinic Ltd, myself and Dr Coker, it is impossible to recommend this company in their capacity as estate agents, property management, valuation experts and auctioneers. We have been on the receiving end of their incompetence in all aspects. Please avoid.
1/5
TrustpilotThe worst company I have ever dealt with
Terrible. . Worst service no help with problems and when we moved out completely on landlords side when demanding 100% of deposit even though we had left condition the same. Items listed on inventory that did not come with property the reason. In the end gave up as stressing us out. No care given to the customer only landlords. Will never use again.
1/5
TrustpilotAwful
Awful. Do not use these guys to sell your house. I was actually told that they would not allow me to view property simply because I did not want them to send me further sales paraphernalia. If they were selling my house and I found out that they had turned away a cash buyer I would be furious. AVOID!
5/5
TrustpilotA letting agent from Connells in Exeter…
A letting agent from Connells in Exeter spoke to me on Friday morning and had photos of my property advertised on Rightmove by that afternoon.By Monday morning the lettings team had organised an open afternoon with five viewings for the Wednesday. They have been incredibly professional and helpful. I would not hesitate to use them in the future.
1/5
TrustpilotInsulting
Insulting, absolute clowns (estate agents words, not mine). Surveyed our property and valued it at 165k, even though we had 3 bids over 180k (181k and 2 at 186k). They have caused the collapse of the sale and the other bidders have moved on. I will not let them near our property again.
1/5
TrustpilotTerrible and disrespectful people
Terrible and disrespectful peopleNot able to put even correct info on the website - we had to request corrections three times.Late for viewings or not shown up at all without any informationHave to chase all the time for anythingAlmost in the end of the deal threats... I would never ever in my life use them again and wouldn't recommended even to worst enemy
1/5
TrustpilotConnells have been disappointing at…
Connells have been disappointing at every turn. They were supposed to find me young professional tenants but they found me students. They have cost me time and large amounts of money and have done absolutely nothing positive.
1/5
TrustpilotDisatisfactory behaviour
I just moved In from another country and approached Connells regarding renting, I was misguided and a huge amount of money was taken by the connells which they did not pay also they have been dragging the case since the past month. Because of the misguidance I was homeless. I would say never pay the Connels unless you are sure about the deal.
1/5
TrustpilotHorrendous experience
Horrendous experience with connells longwell green. Items of huge sentimental value went 'missing' after one of their members of staff entered the property. Didn't give a stuff about the theft when confronted. And have done virtually nothing to find the missing items. Horrendous
1/5
TrustpilotDon't know their schedule
Booked a couple of viewings with their Swindon office for the properties they are selling, received texts to confirm the bookings and both times at last minute they ring to tell that they don't have time to show the property what a waste of time they are, losing clients and possibly losing a sell.
5/5
TrustpilotAisha in the wolverhampton branch
Aisha in the wolverhampton branch, is very professuonal, informative and friendly when she visted to vist my property to let. She is a very good credit to your company. Her knowledge of the business is very good and she takes her time in step by step explaining the process as it was my first time using an agent.
1/5
Trustpiloti have sold thru connells recently and…
i have sold thru connells recently and let a property out thru them - never again!!! plenty of hidden costs and the initial payment doesnt cover what you think it does. service was terrible and patronising - they need to seriously rethink their business ethics and retrain their staff - very money hungry!! do it yourself or choose a smaller company
2/5
TrustpilotDreadful service recd throughout
Dreadful service recd throughout, however one member of staff was excellent. Tom was great.
1/5
TrustpilotI wouldn’t even give one star
I wouldn’t even give one star. They have unlawfully charged us for a check in inventory despite not providing us with one - leaving us v vulnerable as landlords. Continually having to chase for response. Put in a formal complaint and almost 3 months later and a number of emails later - still no resolution or even a response.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
TrustpilotConnells try to force you to an in…
Connells try to force you to an in person only meeting before a offer is allowed to go through. Extremely slimy and HEAVY pressure. Prepare for a in person meeting if you buy with connells
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
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