Connells Stevenage reviews

★★★★★ 5/5

Google

Outstanding sales, customer service and support. I've just completed the sale of my property, where Connells acted as the Estate Agent. I can wholeheartedly and sincerely say they have been fantastic in all areas. Each member of the team did an outstanding job. Jordan first came to pitch the sale, he was polite, knowledgeable and succinct. There was no time wasting, but also Jordan showed care and respect for us as sellers, affirming his commitment to achieve the best price possible. Next Sunny and Zoe acted as the representatives on the sale, showing many clients through the door. Not only did Zoe perform an outstanding job at this point, but she went above and beyond her duties, as we had to vacate the property five months before the sale completed. Zoe helped us by checking on the property, assisting with return of internet router etc, dropping legal papers off to my solicitor and many more things. Once we had a few clients bidding, Andy took the lead. He was incredibly influential in helping us achieve the best possible sale price. You hopefully can see why Connells Stevenage deserve the 5* rating and more. If you are looking to sell your property and are in a bind to choose the best Estate Agent, then I can only but recommend Connells. From my experience they literally could not do anything more to help. They have been superb throughout, and I most genuinely mean that. Thank you Jordan, Sunny, Zoe and Andy. I trust you too will choose Connells Stevenage to represent you, and that in time you can write a positive review to encourage others also.

Michael · 27 October 2025

★★★★★ 5/5

Google

Exceptional Service from Chloe Longhurst. I’ve had a fantastic experience working with Chloe Longhurst. From start to finish, she was professional, friendly, and incredibly helpful. Chloe went above and beyond to make the whole letting process smooth and stress-free. She communicated clearly, answered every question promptly, and made sure I felt informed and supported at every stage. It is rare to find someone who genuinely cares about the landlord, but Chloe truly does. Her attention to detail and commitment to great service really stood out. I would not hesitate to recommend her to anyone looking for a reliable, honest, and proactive letting agent. Thank you, Chloe, for making the whole experience such a positive one!

Vinay · 17 October 2025

★★★★★ 5/5

Google

Our tenancy was abruptly terminated when our landlord was selling the house. Patricia had previously gotten us a house that we really loved. So we contacted her and she reassured us and in no time she showed us a house we really loved. She has been so professional, helpful and communicates really well, and makes sure we are comfortable. Thank you so much Connells, especially Patricia you’ve been a pleasure to work with.

Nyaradzo · 17 October 2025

★★★★★ 5/5

Google

Connells Stevenage was outstanding from start to finish. Their proactive approach to finding inspections was particularly impressive. The end-to-end assistance and guidance made the entire process incredibly smooth and stress-free, which is a rare find when buying a house. I especially want to mention Juliet and Zoe, who went above and beyond to make sure everything went perfectly. Their professionalism made a huge difference to what could have been a stressful time. Highly recommended for anyone looking to buy a home with minimal hassle."

Vee · 9 February 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 4/5

Google

All the staff i had contact with were approachable and helpful. Sadly the buyer's solicitor was shocking. As this conveyancer was appointed by their lender which Connells had also arranged for the buyer. I would suggest connels/sellers check who the Solicitors are before agreeing any offers. Mine on paper was a straight forward transition and yet took over 4 months due to some shocking behaviour from these solicitors. Hopefully connells can provide feedback to the lender. As the sale was delayed, and never looked like it would complete, more viewings were conducted. However, I never really got any feedback on these. In the end the sale went through and I'm sure Andy in particular was relieved after all the stress it caused him, me and our decent solicitors.

Tony · 17 January 2026

★★★★★ 5/5

Google

I have just sold my house with Connells and i want to say a huge thank you to all the team who were just brilliant. My special thank you in particular goes to Jake who was an absolute star! i can't even tell you, seriously he went above and beyond for me to get my house sold, viewing after viewing and never failed to liaise with me the following day with either good or bad feedback, he was in my opinion amazing and so very supportive, as selling a house can be damn stressful! so again thank you so much Jake for everything.. I also want to thank Andy who was also great, very understanding and always there to listen. So all in all sell your house with Connells 100% you will not be disappointed - thanks guys and happy new year to you all!

Ruth · 28 January 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Brilliant service from beginning to end and I'm sure it will continue into our tenancy. Kaci is brilliant, professional and answered all our questions. She reassured us and explained everything in detail throughout the entire process. Most importantly emails were replied to promptly. Not to mention she was just a phone call away. We're first time renters, so to have someone that clearly cares for your needs and understands how to work with people is a great aid to any company. One week we're viewing a flat, the next week we've got the keys. Amazing. Thank you again for such great service.

Mustakin · 29 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

Leah was absolutely amazing from the start to the end! Such a lovely person and helped throughout during our time with me and my partner. Also bonus she has a frenchie herself 🤣🫶🏼 Really pleased with how she’s helped us move and communication/responses was ASAP. Really happy to have been given Leah 10/10.

Neave · 11 October 2024

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

I'm really grateful to Trish and Kaci for helping me find the flat that's right for me. Kaci in particular put in a lot of work to get me moved in ASAP, and offered help whenever I needed it. I'm very thankful to the team at Connells! (Should also add the Trish was really helpful and understanding when I arrived late for a late viewing due to train delays!)

Hippeis · 29 November 2023

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Thanks to Oz, Andy and team for all your hard work in selling our house. You did exactly what you said you were going to do and achieved it in great time. If anyone was looking for a agent I would highly recommend the team at Connells to take care of your property. A special thank you to Oz for achieving the price we agreed. Top marks. Top team.

Paul · 25 October 2023

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024