Stirling Ackroyd Lettings Croydon reviews

★★★★★ 5/5

Google

Recently I rented a flat through Townends. We booked the viewing of a one bed flat. Jonathan was the agent who carried out the viewing. Jonathan advised having a look another next door property as well. We chose the flat he proposed to view. He was extremely supportive during the approval process, and, despite some bumpers on the way we managed to get the flat we wanted. Also, I am very impressed with how Townends organises all processes and how it is convenient to deal with them. I would definitely recommend this agency.

Vadim · 12 June 2020

★★★★★ 5/5

Google

We recently completed the sale of our flat through Townends Croydon and have to say the team were absolutely fantastic. I knew from my initial meeting with Claire, the manager, that Townends were the agent for us. Claire is very approachable, friendly and extremely knowledgeable. After signing a contract with Townends to market our property we were introduced to Darren, the senior sales negotiator. He promptly came round to the flat to take photos which were of an exceptional standard and took great care to put the marketing brochure together. As promised, we were called with weekly updates and they found us a suitable buyer within the first few weeks. The sales progression aftercare was brilliant with regular updates. Claire and Darren are an absolute asset to Townends Croydon and we would have no hesitation in recommending them to anyone.

LL · 12 June 2020

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton

Consumer · 27 November 2024

★★★★★ 5/5

Google

I was very happy with the customer service and support. Cam’ron was very attentive, helpful and professional. I would highly recommend.

Anthony · 11 July 2026

★★★★★ 1/5

Trustpilot

My details passed on to an energy company without my consent

My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.

Tobi · 4 December 2024

★★★★★ 5/5

Trustpilot

Responsive agent

Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!

Jennifer · 4 June 2024

★★★★★ 5/5

Trustpilot

Experienced and professional service with a complex portfolio

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Julian · 2 December 2025

★★★★★ 5/5

Trustpilot

Certainly

Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel

Afreh · 14 February 2024

★★★★★ 5/5

Trustpilot

Good service from Omar

We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent

Bárbara · 13 February 2024

★★★★★ 5/5

Trustpilot

Great Shoreditch Lettings team

I dealt with Ghiles and his Lettings team at the Shoreditch branch. They were professional, polite, efficient and achieved good offers on my rental property. I would recommend them!

Elliot · 24 December 2025

★★★★★ 5/5

Trustpilot

Great property management

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!

Costanza · 2 March 2026

★★★★★ 5/5

Google

Work with Stirling Ackroyd Croydon was excellent. I would like to say a very big thank you to Lemar Watson,He was patience and supportive throughout the process. I nearly gave up but he encouraged me and made it possible for me.I will surely work with Stirling Ackroyd Croydon again and again when the time comes.

Joyce · 27 August 2023

★★★★★ 5/5

Trustpilot

Keo was hands down the best

Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!

Alex · 16 December 2024

★★★★★ 4/5

Trustpilot

Communications were ongoing with status…

Communications were ongoing with status updates

Glyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Lettings manager at Shoreditch

The lettings manager at Shoreditch, London is prompt, professional, courteous and easy to deal with.

Alain · 17 April 2026

★★★★★ 5/5

Google

Although I found a different property from the one Townsend showed me I have to say that I was really very impressed with how kind and patient and attentive Eimantas was. He was proactive in contact the landlord and honest in how I would make an offer. He also sent me follow up properties that were very close to my specification requirements would have happily rented through townsends but something with an earlier move in date came up.

Nathaniel · 12 June 2020

★★★★★ 1/5

Trustpilot

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

Base · 10 November 2024

★★★★★ 5/5

Google

Having used many letting agents I was a bit sceptical as this was the first time I was using Sterling Ackroyd. Have to give them credit they provided everything they promised. Fast professional service and Chantelle was always available to answer any of my concerns. Will definitely use them again.

David · 14 December 2023

★★★★★ 3/5

Google

Colin has been very professional and he helped us when we decided to leave the flat. One single big negative note from my side. The original contract they wanted us to sign included a clause that allowed them to subscribe a contract in our name with SPARK Energy. Despite the landlord said not to do so (and we signed a contract without that clause), the people from the main office created our account anyway with that supplier and we kept receiving bills despite having a regular contract with EON. From the central office they did nothing to help us fixing the mess they did; eventually we figured out that the meter ID number they gave to SPARK was wrong and, after they realized what kind of idiots they are, they cancelled the contract. We had to deal with this situation for more than 3 month. So this was not a problem with the guys in this office but with those in the main one.

Luca · 13 June 2019

★★★★★ 1/5

Trustpilot

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Faisal · 31 October 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Zeenat · 29 November 2025

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026

★★★★★ 5/5

Google

Professional, efficient and knowledgeable are the words I'd use to describe my interaction with SA - most specifically Sheldon Bechie who went over and beyond in seeking to find us a new home. Sheldon has the loveliest tempremant and was super patient in understanding all of our requests. The whole liason with everyone at SA was fab and such experiences permit such reviews. Keep up the fab work guys ...and give Sheldon a pay rise! Hehe. We will definitely recommend your services to friends and family.

Jadeaana · 16 October 2024

★★★★★ 5/5

Trustpilot

Excellent Service

I dealt with many different estate agents over months of searching for properties in East London, and Stirling Ackroyd (Dalston branch) were fantastic to deal with throughout. Silviu Strufanga was extremely knowledgeable, helpful and patient with regard to the viewings themselves, the offer process, and the subsequent exchange and completion. Liam and Beckie were also very helpful during this process, and communication was excellent throughout. I wouldn't hesitate in recommending Stirling Ackroyd to a friend or family member.

Nairi · 5 February 2024