Stirling Ackroyd Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

The worst renting experience I have…

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

Pippa · 15 October 2024

★★★★★ 1/5

Trustpilot

Undervalued property after their initial "the property is worthless" valuation

Shocking. Run away if they come to value your property! My experience with Stirling Ackroyd Surveyors property evaluation service, who acted on behalf of HSBC, was shockingly unprofessional. The evaluator arrived late, dressed inappropriately with trousers around their bum and not being friendly. The initial evaluation inexplicably valued the property at ZERO, displaying a severe lack of competence and attention to detail.Despite providing further documentation, Stirling Ackroyd's response was to undervalue the property without clear justification, undermining our confidence in their process. The lack of transparency and accountability throughout was deeply concerning. For anyone considering HSBC for property evaluation through their agents Stirling Ackroyd Surveyors, I would strongly recommend looking elsewhere for a more professional and reliable service.Update. Look at their AI-generated response. They can't even write a proper, more human response. So robotic. Just appalling.

Stelios · 15 October 2024

★★★★★ 5/5

Trustpilot

Spoke to David Harvey in the central…

Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!

GC · 23 September 2024

★★★★★ 5/5

Trustpilot

Solid Advice and Innate Wisdom

There are so many good estate agencies out there and choosing one out of them all is never easy. In a flourishing, fluid market, some of the agents are young, slickly competitive and as fast as Flash Gordon. Others are more measured, experienced and steady. I have learned that all of them are incredibly dedicated, hardworking and inevitably successful, but it was the latter set of qualities that drew me to Stirling Ackroyd. That may say more about me than it does about them, but as one complication after another surfaced, I learned to appreciate their solid advice and innate wisdom, especially as I was a complete novice in the business of selling a house.The process took at least two months longer than it should have due to the problems we faced! But we got there, and the date of final completion was a wonderful day and cause for great celebration!I want to thank the Stirling Ackroyd Sales Progression Team for their hard work but, more especially, the amazing bunch at Streatham! Wayne and Anthony, thank you so much for walking me through a daunting process, answering my panicked cries for help, sometimes outside of office hours - and for your grace, humour and integrity in dealing with my ignorance. Thank you to your colleagues, too, for their efficiency in handling my queries.I would not hesitate to recommend Stirling Ackroyd to anyone looking for help in selling a property. Thank you again!

Carolyn · 8 October 2024

★★★★★ 5/5

Google

Work with Stirling Ackroyd Croydon was excellent. I would like to say a very big thank you to Lemar Watson,He was patience and supportive throughout the process. I nearly gave up but he encouraged me and made it possible for me.I will surely work with Stirling Ackroyd Croydon again and again when the time comes.

Adjoa · 12 June 2023

★★★★★ 1/5

Google

This company took our holding fee, didn't find us a property. When I asked them for the money they said we provided false information, which is a lie. They are thieves. I wouldn't trust them to anything for me. Use any other agent but them

CARLENE · 27 November 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I had been trying to sell Mum’s flat for over a year with other estate agents. I moved to Stirling Ackroyd Guildford and they made a real effort to sell, they didn’t just suggest I keep dropping the price but went out to find suitable buyers. We got an offer and the sale process was slow but Jack kept me informed and kept chasing up the other parties and the sale eventually went through. I would certainly use them again

Carolyn · 6 December 2023

★★★★★ 5/5

Trustpilot

The Exception(al) Proves the Rule

Stirling Ackroyd's William Davey was an absolute pleasure to work with. Thanks to his highly professional, friendly, informative and patient manner, he was able to transform what should have been a confusing and stressful process into a largely enjoyable one. As swiss nationals moving to the UK for the first time, my finacée and I naturally had a huge number of questions and concerns that needed to be addressed. We were more than a little worried about our chances of finding an apartment in such a short time frame. Will was able to answer all of our questions in a way that was not only satisfactory but also encouraging and efficient. He helped us to iron out the kinks in our negotiations with the landlord and happily educated us on the ins and outs of renting in London. He also went above and beyond the call of duty to ensure that our communication with Donna Collette, the move-in manager, went as smoothly as possible. Overall I'd say that my fiancée and I are very happy with the service that we recieved and would absolutely recommend Stirling Ackroyd and especially William Davey to anybody whom it may concern.

Finn · 29 August 2017

★★★★★ 5/5

Trustpilot

Great new tenants

Stirling Ackroyd have just found and signed up some lovely new tenants for our Shoreditch office. Lucy Stephens was, as always, extremely professional and took the time to find the right client for the premises. The whole building has shifted from admin offices to showrooms and offices for fashion and style so our new tenants fit perfectly. Stirling Ackroyd have been in Shoreditch forever and really know the area and clientele better than anyone. Lucy provided a full service which included chasing up and liaising with all parties. Thank you.

Norman · 28 November 2023

★★★★★ 5/5

Trustpilot

I have just sold my 1-bed flat through …

I have just sold my 1-bed flat through the Hackney Branch. The service was spot-on. Kyle and Darren were always available to answer questions when needed, and I was really impressed with how many viewings the team were able to secure in a really short space of time.The difference between the local agent who we'd used initially was night and day. Kyle made sure that lots of people came through the door, and we secured a good offer within days of being listed. Kyle was also on hand to reassure me during the next few weeks as we moved towards exchange and completion.All in all, really good service. I wouldn't hesitate to recommend Kyle, Darren and the rest of the Hackney Stirling Ackroyd team.

Ben · 14 July 2017

★★★★★ 5/5

Trustpilot

It's not every day I give 5 stars when …

It's not every day I give 5 stars when dealing with estate agents in property processes but the process of buying our investment property in London Bridge through Caroline Offergelt was a super straightforward and I would be delighted to have the opportunity to work with her again. I have no hesitation in giving Caroline 5 stars out of 5. She is organised, friendly, knowledgeable and above all straightforward to deal with and above all trustworthy. I hope Stirling Ackroyd appreciate the asset you have in Caroline.

Rebecca · 12 July 2017

★★★★★ 5/5

Google

This agency has been very good and supportive for us so far from especially Ashley Castle. They were very approachable during our agreement process and even after 3 months of agreement, Ashley calls us and checks how we are settling in and if any support is needed.

Rohit · 12 December 2023

★★★★★ 5/5

Trustpilot

Great service given by Victor Abdulai

Just wanted to say a big thank you to Victor Abdulai the Sales Director of the Thornton Heath branch. I’ve been looking for a property for a few months without any success. I decided to then visit a few estate agents on the Thornton Heath high street. Went to visit a few competitors did but not feel welcome in any of them I was not asked of my requirements just gave my name and number and left. I then walked into the Stirling Ackroyd Thornton Heath Victor Abdulai immediately stood up and greeted me , introduced himself and made me feel welcome. He then presided in asking what my requirements were, how long I’ve been looking and the things I didn’t like about the properties I’d seen. Victor then discussed about the other services Stirling Ackroyd offered ie financial services and solicitors which I will be using. Victor didn’t have anything that suited my requirements at the time. He promised he will keep in touch once a something comes up and true to his word I got a phone call from Victor that he might have a property for me. I went to view the property it ticked all the boxes I’m so estactic and over the moon that I have now found my dream property. My offer was accepted and now going through the legal side of things. I can’t thank Victor Abdulai for having the time and patience in finding me my dream property. I have recommended Stirling Ackroyd to all my friends as I was so impressed with there service.

Natasha · 13 November 2023

★★★★★ 1/5

Trustpilot

Inconsiderate, untrustworthy, unprofessional

Absolutely horrible service from Stirling Ackroyd Thornton Heath branch, particularly Victor Abdulai, who handled our case as Joanna Evangelou's left on holiday. Our offer was accepted, and we were instructed to undergo a Credas check and docusign by Jo. Instead of transparently explaining the situation from the seller's side, our details were promptly forwarded to the solicitor, creating the illusion of progress. Eager to move, we completed forms and payments within 24 hours.Regrettably, our attempts to communicate were met with unanswered emails and callbacks. The lack of feedback has caused us stress and is disheartening. Astonishingly, the property was sold to another buyer without even the courtesy of informing us. This was informed to us by the solicitor they referred us to while we were in the middle of the process.We were actively exploring multiple houses daily, relying on an approved mortgage offer expiring in December. This commitment by Stirling Ackroyd led us to reject two other properties. Despite the urgency of our situation, we were misled and left in the background while the seller sought another buyer.This unreliable and inconsiderate service has left us in distress, with concerns about its impact on our mortgage offer & our housing needs. Given timely feedback and clarity, we would have willingly considered alternative properties.Our disappointment stems from the lack of clarity, false hopes, and the significant waste of our time. Stirling Ackroyd has offered us exceptionally unprofessional, untrustworthy, and inconsiderate service.

Hilrem · 9 November 2023

★★★★★ 5/5

Trustpilot

We’ve just successfully moved office…

We’ve just successfully moved office after working with Lucy Stephens at Stirling Ackroyd. Lucy is extremely professional, took time to really understand our needs as business and her knowledge and interest of the area really stood out. We were able to see a long list of properties, and second viewing of the short list at our convenience and multiple return visits to help us decide. Throughout the process, Lucy was able to guide us, answer questions at short notice and liaise with all parties.

Marcus · 7 November 2023

★★★★★ 5/5

Trustpilot

Being a first time buyer in London has…

Being a first time buyer in London has its challenges. Luckily I came across Stephen Still @ Stirling Ackroyd Surveyors, he has carried out 2 surveyors for me, he has been extremely helpful with expert detailed reports. But what I have found invaluable was the phone calls after the inspections talking me through all his findings, and offering good practical advice, he has been available to answer questions that have arisen which has certainly taken a lot of the worry out of the process for me. I would highly recommend Stephen.

Sharon · 5 November 2023

★★★★★ 4/5

Trustpilot

I always felt they were on our side

Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!

Pete · 3 November 2023

★★★★★ 5/5

Trustpilot

Mohammed Amin

Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene

Aidene · 27 July 2026

★★★★★ 5/5

Google

Considering a terrible experience with a different estate agent when originally buying our property, I didn’t have the highest of expectations when selling it five years later. However, I was more than pleasantly surprised at how friendly, …

Chloe · 16 January 2026

★★★★★ 1/5

Trustpilot

***RENTERS BEWARE***

***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 6 September 2024

★★★★★ 5/5

Trustpilot

I am writing a review for David Harvey…

I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!

Nicola · 3 September 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd Streatham estate agents team

The Stirling Ackroyd Streatham estate agents team (Lee, Wayne, Hussain & headed up by Anthony) were all extremely professional, friendly and experts in the London housing market and monthly trends. The process of selling a property in the UK is not an easy one but they remained dedicated and committed to completing the sale using their negotiating skills to ensure you achieved your desired price whilst being supportive throughout the whole time. Highly recommended!

Martin · 29 November 2024

★★★★★ 5/5

Trustpilot

It was a very difficult time for me

It was a very difficult time for me, my mother had just passed and her house needed to be sold. I dealt mainly with Joel Gooden at the beginning and he was excellent in explaining everything to me, keeping me informed. The rest of the team were amazing, informative, helpful and made the process one less thing I needed to worry about. Very happy with the service and more than happy to recommend.

Lucie · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ryan at Sterling

I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service

LL · 8 October 2023