Trusted Agent profile · Stanmore

Chancellors Stanmore reviews

4.2

★★★★★ Great

166 reviews across 1 platform

38 The Broadway, Stanmore, HA7 4DU

Chancellors's office in Stanmore, at 38 The Broadway, is rated 4.2 out of 5 across 166 reviews on 1 platform, including 166 Google reviews rated 4.2.

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4.2 / 5

166

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stanmore office, from every platform, shown as written. First names only.

1/5

Google

An Honest Review Personally I would not use this agent ever again. Our sale fell through after 4 months when it became apparent that our cash buyer, suddenly turned mortgage buyer actually didn’t have any money, nor a mortgage offer. Chancellors led me down the garden path and failed to either extract the truth or perhaps tell me the truth as to the buyers real position. They assured me finance had been obtained, pleaded with me not to pull out earlier when I sensed a rat by assuring me all was on track, leaving me high and dry and out of pocket.

Alex · 18 June 2022

Agent replied · 17 June 2024

Hi Alex, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

I have been in touch with Chancellors to help me find a flat for rent, even though I never ended up renting through Chancellors, Denys at their stanmore branch was of great help - he even followed up on a few calls with different opportunities for rental properties. Would defo recommend

Ali · 25 July 2024

Agent replied · 24 August 2024

Thank you for leaving us this great review Ali, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

My dad had been looking for a property for a very long time. We lived in a flat and it was becoming quite small for us. After many many years of searching, we finally saw a property that seemed like the perfect house for us. Jake Hennessey was our agent and he took our offer for the property and then worked very hard to ensure that everything went smoothly and ensured that we got the property of our dreams! He was great as he alway called to check up on us to make sure everything was moving smoothly on our side and I am sure he did the same with the vendors. Overall, he made sure it all went through as quick as possible. Without Jake, today I wouldn't be writing this review from my lovely new house!

Dilz · 20 June 2015

5/5

Google

I let out my property through the Stanmore branch, Josh & Abbas were very helpful in finding the right tenant. They were both very efficient and thorough in their approach. A very professional way of doing things in an effective manner. I also liked the way Josh arranged a 7.00pm time on a Sunday for me to interview the potential tenants, it shows being proactive and dedication. This is now my 3rd anniversary with them and would definitely recommend them.

Viren · 20 June 2015

5/5

Google

Taylor Rosen was very helpfull with helping us rent the property

Samir · 19 January 2024

Agent replied · 17 June 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

A great agency to deal with. Especially Denys understood the requirements and was professional in his dealings. Unfortunately we could not conclude the tenancy through them nevertheless I was happy with the engagement.

Saif · 25 July 2024

5/5

Google

A very big thank you to Joshua Ambursely as he has been a great help in finding me a new property. After having difficultly securing the first and second property, Josh's perseverance ensured that I have now secured a property - which is better than the rest! Furthermore, Josh ensured that all viewings were exactly to my requirements and given the limited timelines i was working with this was a great help! Thanks Josh - awesome job!

Kisa · 19 June 2016

1/5

Google

LANDLORDS AVOID!!! I would recommend landlords to stay away from the Stanmore branch. All they know is to rush you into signing the contract and charging for useless vetting/ referencing services. Then you get your non paying tenants and when you ask them to step in they do not want to know! You are better off doing it yourself and save some money and stress!

A · 18 June 2023

Agent replied · 17 June 2024

Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

Rebecca is the most kind, helpful and efficient estate agent I have come across and trust me - I've spoken to A LOT! I was shocked to receive such amazing customer service as she really went above and beyond to help me. Truly 5 star service which has restored my faith in estate agents! Highly recommend!

R · 24 October 2022

5/5

Google

Good agent, Zain and Sean very professional

Adrian · 15 November 2025

Agent replied · 14 January 2026

Thank you Adrian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Honestly. Zac is a life saver! I can’t to purchase my new home from him! So kind and so professional. Thank you thank you!PositiveQuality, Professionalism

Zaynah · 18 June 2022

Agent replied · 17 June 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

This is first time to rent flat in UK, the chancellors letting agent Monty Tang help us a lot and very patient to explain everything I ask. also he could speak in fluent cantonese and english, so the explanation of letting house are very clear. This is very great experience in UK and we will introduce other friend to find property in chancellors, thank you for all the help of chancellors agent

Dennis · 18 June 2022

Agent replied · 17 June 2024

Thank you Dennis for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Rebecca is the most kind, helpful and efficient estate agent I have come across and trust me - I've spoken to A LOT! I was shocked to receive such amazing customer service as she really went above and beyond to help me. Truly 5 star service which has restored my faith in estate agents! Highly recommend!

R · 18 June 2022

5/5

Google

I am extremely happy with the service which i got from Chancellors team, specially 'Callum Shellard'. He is very helpful with each and every process for the moving journey. Once again Thank you so much whole "Chancellors team" for your support. I would definitely suggest them to let property.

Hinal · 19 March 2024

Agent replied · 17 June 2024

Hello Hinal, we are so pleased that you enjoyed your experience with us and left this fantastic review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto the relevant person.

5/5

Google

Monty Tang (Chancellors Stanmore Branch) has been absolutely amazing with helping to get me and my family settled in our rental property. He was very professional, efficient and attentive by keeping me up to date with the latest developments. A sheer joy to work with as all our questions were answered clearly and professionally. We will definitely be recommending Monty and the Stanmore team to friends & family. Thank you very much for all your help Monty!PositiveQuality

Kharishma · 18 June 2021

Agent replied · 17 June 2024

Thank you Kharishma for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

If i had my way i would give chancellors NO STARS. WORST ESTATE i have come across They way the SHELIN HAKKI an JABEZ WILLSON dealt with me was not good Very POOR customer service They was fast to take my £160 pounds But after that never hardly hear from them. I had to keep running them down sending email after email calling the office for them, leaving a message for them to call back an they never did. I had to go personally go into the office to find out what was going on. To find out on line that property i put my money down for was getting letted out from some one else which they knew all along, wasting my time stringing me along. But the funny thing is i found out that they letted the property to some one else but they still took my £160. Please people if you looking to rent i ADVISE you NOT to chose chancellors in stanmore WASTE OF TIME. I have been reading other peoples comments about chancellors in stanmore, an i totally agree with what Sanj Kohli wrote about them Waste of time. They should get reported. I will let social media know chancellors in stanmore is A WASTE OF TIME .

D · 19 June 2019

Agent replied · 17 June 2024

Hello, thank you for your email. I am sorry that you have had this experience. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks

1/5

Google

I have had to deal with Chancellors in Stanmore regarding the purchase of a property. I have been disappointed by the incompetence, laziness and rudeness of the staff at Chancellors. When I have asked them for important information in regards to the property I have been told I will get a call back within a few hours and have had to chase daily for weeks to get a reply. They also have the audacity to lie about things that have been said in previous conversations, as well as losing important documents. We also booked viewings with Chancellors however the people who owned the houses we were coming to view didn't know about the viewing. This happened on two separate occasions. I find the team here utterly unprofessional. I'd recommend using Gibbs Gillesbie in Stanmore as they can't be worse than Chancellors.

Maya · 19 June 2019

Agent replied · 17 June 2024

Hello, we are very disappointed to read of your concerns. So that we can investigate this for you, please could you write to us at seniorsupport@chancellors.co.uk with the details? Many thanks.

5/5

Google

We are pleased with Chancellors in Stanmore. David has been really helpful throughout the sale of our flat and dealt with everything very quickly.PositiveResponsiveness

Alicia · 25 August 2021

Agent replied · 17 June 2024

Hello Alicia, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.

5/5

Google

I couldn’t give Taylor a bigger thank you for delivering me an excellent tenant, achieving more rent than I’d even asked for! Chancellors found me a tenant within 3 days of my property going on the market, I’d definitely recommend them to anyone looking to rent their properties.

Johnny · 21 October 2023

Agent replied · 17 June 2024

Thank you Johnny for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

4/5

Google

After having an initial bad experience when trying to let my property, Monty took it on board. He was absolutely amazing, Keeping me up to date with all viewing activities and advising me of next steps etc. He kept both landlord and tenants interests in mind when communicating. Wonderful service from Monty and I would definitely recommend him for any letting requirements

Shilpa · 18 June 2022

Agent replied · 17 June 2024

Hi Shipla, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

We had a booking confirmed to view a property at 11:30. At 11:40 we called and were told the agent had already left to come to the flat (and a confirmation of our 11:30 slot), a ~9 minute drive away. Twenty minutes later they still didn’t show and hung up when we called to ask when they would show. Thoroughly disappointingNegativeResponsiveness

Netanel · 18 June 2022

Agent replied · 17 June 2024

Thank you for bringing this to our attention Netanel, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Google

It was absolute pleasure to work out a property renting with Dennise in chancellors. He was friendly, very informative and showed us a very good property. He provided us guidance and supported alot. Thank you chancellors.

Uditha · 18 May 2024

Agent replied · 17 June 2024

Thank you Uditha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I have had a good experience with Anscombe in Stanmore which is mainly down to one individual inparticular - Mandy Schlessel who was determined to assist me with the sale of my property. She has been very persistent in finding me a buyer and has been someone I could really depend on throughout the sales process. Thanks Mandy, you've been fantastic.

Andrew · 20 June 2014

1/5

Google

Constantly cancelling valuations on the day despite scheduling in advance. Seems like they don’t want business. Go elsewhere so your time isn’t wasted.

O · 28 September 2024

Agent replied · 23 October 2024

Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.

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