Chancellors reviews

★★★★★ 5/5

Google

I had an excellent experience working with Zain from the lettings team at Chancellors Estate Agents. From start to finish, he was professional, responsive, and genuinely helpful throughout the entire process. Zain made everything straightforward and stress-free, keeping me informed at every stage and always being available to answer any questions I had. His knowledge of the market and attention to detail really stood out, and I felt confident I was in good hands. I would highly recommend Zain to anyone looking for a smooth and efficient lettings experience. A truly 5-star service, thank you again! John M

Dance · 26 March 2026

★★★★★ 5/5

Google

It’s been an extreme pleasure dealing with Zain and his team. He has been attentive and informative throughout the process. Communication with Zain was easy and his customer service skills are on point. If he missed a call from me, he made sure to call me back as soon as he was available. I used their lettings service and their premier service. The negotiations were easy and fair to all parties.

Sonia · 9 April 2026

★★★★★ 5/5

Google

Zain Sheikh is THE man. Proactive, realistic, works hard, and gives good advice. Working with Sandy, this team sometimes had to tell me what I didn't want to hear - and they got my transaction over the line!

Nailesh · 16 February 2026

★★★★★ 5/5

Google

I would like to highlight Callum's (Chancellors Stanmore Lettings team) excellent service and professionalism. All our interactions with Callum were positive, right from the flat viewing to the move-in day. He was very helpful & thorough in his responses for our queries, and also very prompt with communication. Whenever he missed a call from us, he would make it a point to call back. Special thanks to him for going above and beyond by confirming with the property concierge when he was unsure of our question regarding internet provisions in the property. Thank you Callum!

Archana · 28 October 2024

★★★★★ 5/5

Google

I received a friendly and professional service from Chancellors, in particular, Sandya was a great help, always polite and quick to respond to queries whether by phone or email. Many thanks😊 …

Tunji · 16 March 2026

★★★★★ 5/5

Google

I recently worked with Mr. Sean Gallen from Chancellors Stanmore Estate Agents to rent a home, and I am very happy with the service I received. Mr. Sean was professional, friendly, and always ready to help. He answered all my questions …

Jayesh · 16 November 2025

★★★★★ 5/5

Google

Very straightforward to deal with, i have been regularly informed of any changes and updates in regard to the new property. Massive thanks to Sean Gallen who went above and beyond to make sure i have had a pleasant experience with Chancellors.

Mr · 16 October 2025

★★★★★ 5/5

Google

Very professional and friendly staff, always available to answer questions and provide guidance. Special thanks to Sean.

Mehul · 26 March 2026

★★★★★ 5/5

Google

I had the most amazing experience of being taken around to see houses by Sean! Lately been meeting a lot of people from different brokers but few were such pathetic experiences and then he came like a ray of hope, absolutely polished, first professional, yet personal, I will definitely recommend him and more power to you. Keep up the good work, Sean. Best

Pooja · 9 April 2026

★★★★★ 5/5

Google

We had the lovely, friendly and professional Ricky Vazquez come around to value our property. He was on time, warm and friendly and very engaging to not only us but our three year old son. We were thoroughly impressed with his extensive research and knowledge of the local area. He also gave us some good tips when it came to property search for our next home. Highly recommend Ricky and Chancellors.

Natasha · 13 May 2025

★★★★★ 5/5

Google

Chancellors in general have always made an effort to market my property both for sales and lettings in a proactive way. Zain in particular has been very professional and transparent providing the right guidance on the market and has gone the extra mile to generate an interest in rentals and helped with the decision making process.

Baljit · 16 February 2026

★★★★★ 5/5

Google

Callum Shellard was very helpful from the start and a very pleasant person to deal with. Very Happy with the service provided especially considering this is our first experience with letting and we were not familiar with the process.

Maria · 25 February 2025

★★★★★ 1/5

Google

Shocking customer service and professionalism. We wasted 5 months with Chancellors with no guidence on the market and with no recommendations of pricing. We decided to use Chancellor's based on the employee who came and done the valuation, only to find out a few months later that he had left. No one thought to let us know about this so we did not know who our main point of contact was. Employees were 9/10 late for viewings leaving the viewers outside waiting and chatting to us, employees who did attend did not know anything about the property so when they were asked questions by the viewer they couldn't answer them, they would take viewers to the incorrect floors of the block which is just embarrassing, and just poor communication all round. On one visit, my partner did not even know who was the Chancellor employee and who was the viewer as no one came and introduced themselves. We are now in the position of missing the stamp duty holiday which we feel is mainly down the Chancellor's as other flats in our block have been selling quite frequently with other agents. Please avoid this estate agent at all costs.NegativeResponsiveness, Quality, Professionalism

Kevin · 18 June 2022

★★★★★ 2/5

Google

My home was advertised with Chancellors Stanmore for four months. They were unable to sell. I hoped the process would be much smoother however just a few weeks in there were several careless errors and delays to the ad. They really don’t listen to what you want and they only decided to rectify the ad issues I raised three months later after I gave my termination notice. There’s an extremely high staff turnover and lack of communication. Three members of staff I was working closely with suddenly left around the same time. A new sales manager was appointed and I thought I had a meaningful conversation with him where I expressed my worries, he assured me he will be there to ensure my experience goes smoothly but he also disappeared off the radar although I know he was still working there. Before signing the contract I was told by the Director I’d received feedback within 24 hours of each viewing and weekly catch ups/feedback. This sometimes happened and sometimes did not and I’d often find myself chasing for updates about potential buyers who they claimed were going to place an offer. I was made to feel like a pest but if I had been kept in the loop I would not have had to keep calling and emailing. They were always professional when speaking with me although sometimes they’d slip up with white lies which you just have to let go over your head. The main concern for me was I really felt zero passion from the sales staff about selling my home. Good communication can go a long way and can aid the property selling. I do feel they have a very relaxed approach but sometimes that comes across like they do not care. Some offers were made but at a price that I could not accept, this is where I felt if they had better communication skills they could have possibly achieved a sale. Whilst they did get me weekly viewings, I did question whether there was any filtering process happening as often I would receive viewers who could not afford the property which seemed like a waste of my time and theirs. Also I was always asked the same questions several times by different sales staff just before a viewing (e.g. cost of service charge, years remaining on lease etc) which showed me they were not prepared or did not communicate with each other as they should know this kind of information. The day after my contract finished I instructed a new estate agent who managed to sell my property within ONE DAY of the ad going live!! There is a huge contrast with how my new estate agent communicates with me vs how Chancellors did. I would not recommend them. They need to sort out their staffing issues and improve their communication skills.

Muna · 18 June 2022

★★★★★ 5/5

Google

The team was extremely professional in dealing with my specific requirements. They found me the perfect property suitable for my family and Callum was very helpful when it came to negotiating a highly sought after property. I can’t fault my experience with the Chancellors team at Stanmore

Akosua · 28 September 2024

★★★★★ 5/5

Google

Have been with Chancellors for some time for my properties and exclusively because when you find a company and team that you can trust and rely on there really is no point to look no further even if there is some pricing temptations! My …

Jules · 16 February 2026

★★★★★ 5/5

Google

A huge thank you to Callum from Chancellors Stanmore for his amazing support and patience throughout the renting process. He’s been an exceptional agent every step of the way!

Jeremiah9528 · 12 February 2025

★★★★★ 5/5

Google

I spoke to Denys on the phone, he was so helpful with booking me a house viewing which is now converting into me renting one of the properties with the chancellors. His attention to details and regular updates have made the process easy and fast

Dennis · 18 May 2024

★★★★★ 5/5

Google

I recently used Chancellors based at Stanmore to let my property and was very impressed with the service I received. Sam Richards and his team were professional, friendly, and kept me informed throughout the process. I would definitely recommend them to anyone looking to let or sell their property.

Annette · 18 February 2024

★★★★★ 5/5

Google

Great Agency with efficient staff . Sam and Calum were very helpful and kind , promised to find a tenant in couple of days and did it . I'm very satisfied with their service .

O · 28 September 2024

★★★★★ 5/5

Google

We just got our property and we are extremely happy with it . I had full support from Sean and he was so professional and very helpful, thank you !

Ramona · 2 April 2026

★★★★★ 5/5

Google

As a client, I had a very positive experience working with Sean Gallen. He did the house viewing for me around November 2025, explained everything clearly and supported me in the entire renting process. Sean really understands, that …

Maria · 16 January 2026

★★★★★ 5/5

Google

Thank you to Marta and Sam for helping me find a property to rent. It was very quick. Whenever I required help I was able to call them and they will always be available to assist.

Jose · 25 June 2024

★★★★★ 5/5

Google

Amazing service, Denys has been so helpful, answering all my queries and giving the best advice possible - made himself available all the time for all my questions, I recommend him to anyone with any house queries.

Sayed · 27 May 2024