Trusted Agent profile Β· Stanmore
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166 reviews across 1 platform
38 The Broadway, Stanmore, HA7 4DU
Chancellors's office in Stanmore, at 38 The Broadway, is rated 4.2 out of 5 across 166 reviews on 1 platform, including 166 Google reviews rated 4.2.
Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
5/5
GoogleAs landlords having been with Chancellors for over 16 years, we have always had a good service from them. This summer having to relet the property, we were incredibly impressed by the genuine care and support we received from Zain Sheikh β¦
Thank you Rainy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThe best experience I have ever had with an estate Agent happens to be Sandye Easparanathan. What ever your situation is you will be look after.πππ β¦
Thank you so much for your kind words, Jason! We're thrilled to hear that you had the best experience with Sandye Easparanathan at Chancellors - Stanmore Estate Agents. Providing exceptional service is our priority, and weβre glad to know you felt well taken care of. If you need any assistance in the future, feel free to reach out! πππ β¦
1/5
GoogleExtremely rude people work here. I made an enquiry and I found out the place I enquired about doesnβt have parking. The guy rang me and I said sorry Iβm not interested anymore because it doesnβt have parking. And he asked what Iβm looking for but then as I was answering he interrupted me and said, oh youβre not looking anymore are you, thatβs ok, bye. The guy was so rude. Pathetic disgraceful behaviour. Do not recommend.
Hello Nandha99, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
1/5
GoogleAppalling waste of time - Stay clear I and my wife travelled 25 mins for a room viewing and Denys Sokyrka didn't even bother turning up or letting us know he was running late. What a lack of manners and disregard for other peoples time ( Their office was 8 minutes from the property) I called into the office twice and was told he was on his way. We left and went to another viewing. Stay clear at all costs very unprofessional.
Hi Avi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleCurrently renting from Chancellors and recommended them to our family who were also really impressed with the property and procedure carried out by Callum. Very professional and on time. Will continue to recommend Stanmore chancellors.
Thank you Parham for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJust wanted to say a big thank you to Ricky at Chancellors Stanmore. He was very pleasant to deal with, and quick to action any requirements we had. We wish Ricky much success in his future endeavours.
5/5
GoogleKiri was extremely helpful. Went above and beyond with my move in to the flat. Highly recommend him.
Thank you Dhanish for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleFantastic experience. Marta and Sam were able to help me rent out a property quickly and efficiently. Highly recommend this branch to friends and family.
Thank you for leaving us this great review Idalina we will be sure to pass this fantastic feedback onto Marta and Sam. We are delighted that you had such a great experience with us.
5/5
GoogleJust wanted to say thank you to Ricky Vazquez for his professionalism, knowledge and help with the sale of our property. We wish him good luck with his future projects.
5/5
GoogleThank you once again for your support, Sandya! Youβve been very professional, clear in explaining every detail, and always carried a great attitude. Iβm confident youβll have a bright and successful career ahead.
Hi Ilavarasi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHello. I would really like to thank Denys for his help and responsiveness. Very good employee, helped with all the questions we needed!
Thank you for giving our Stanmore branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto Denys and the team for you.
5/5
GoogleSean give me a very good advice his very good person Allways he back to me very early Thanks to ben and zen as well
Thank you Vishu for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleDenys has been very helpful when asking for advice when trying to rent through Chancellors, he is attentive and very responsive!
Hi Nikol, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
1/5
GoogleSTAY AWAY LANDLORDS AND TENANTS. Slow, lethargic, unprofessional, dissapointing, condescending awful service. I've spoken to 5 different members of staff to try and book a viewing. We was promised to expect a call back however we was never called back. I feel sorry for the landlord who was looking for tenants as it took us 2 weeks to find out that the property we was interested in was no longer on the market, even though we was told on the same day it was still on the market. I asked the manager why I was just told 10mins prior by another colleague that the property was still available and now its not. And why its taken 2 weeks of me calling and not getting updates. And he's response was "its probably to do with your income". No one I've spoken to so far seems as though they care enough about their customers. I'll be very intrigued as to how landlords find their management. Absolutely useless.
Thank you for reaching out to us Jay, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
5/5
GoogleVery nice experience! Would like to give 5stars for Callum, our agent with whom we were in touch regarding our property search. He is the most helpful agent we ever came across. His patience and understanding is something which is really commendable. Right from 1st day he has never let us down and has always been extremely kind and helpful. Highly highly recommending Callum from chancellors.
Thank you Ruchira for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleThe worst agent we have used. After purchasing their silver service we heard nothing whatsoever from them after introduction. Our tenant left after 13 months without the contract being extended so we had to collect rent for the final month, arrange checkout, etc. We then received a bill for the 13th month. I asked what service they were billing for and they could not articulate an answer but referred it to a debt collection service. They also sold us a very expensive Deposit Replacement Scheme for 650gbp. When I submitted the required paperwork and attempted to claim they kept stalling with utterly nonsensical answers, eventually telling me the deadline for a claim had passed. We will be referring the matter to the FOS. Chancellors have since been blacklisted on all of our properties and I would urge caution on behalf of landlords and investors. Please feel free to contact me if you have experienced similar in respect of misselling as if it is commonplace there are grounds for a class action.
Hi Andy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI would like to give Callum of Chancellor Stanmore 5 star - very helpful right from 1st interaction, he took efforts to show a property online within an hour of our call, took the process forward very swiftly as was my need. Great efforts, he shows maturity beyond his age and very understanding and nice person. I would highly recommend him to anyone !
Thank you Karun for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGreat experience so far. Particular thank to Kevin-Agyemang Owusu for taking the time to show us the properties and waiting even if we were late and trying his hardest to arrange viewings.
Thank you for leaving us this great review Alexandru, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleIf there is a zero star, definitely I will give them zero.... I saw an ad on a renting website for a property in stanmore, I called them, did the viewing, put an offer and got accepted. What happened after that was totally a nightmare for me and my husband and kids... We were here in Uk for 1.5 months, staying in an hotel, it was a veeeeery distressing situation, we were finally happy when our offer for the property got accepted, immediately we payed all the money and did the whole requested checks. BUT GUESS WHAT !!!!! before the moving date which was the 17th of March, they called us on the 16th of March at 5 pm to say that we are sorry you can't come tomorrow because we "ACCIDENTALLY DISCOVERED THAT OUR CLIENT IS NOT THE LEGAL OWNER OF THE PROPERTY " what the !!!!, what is your level of professionalism to ACCIDENTALLY discover this now????? After we have already done checkout from the hotel???? They said their client's mum, which is the owner, may be able to sign by the 1st of April but "WE CAN'T GUARANTEE " she might also refuse. We left with no choice but to wait. Few days later we recieved an email from Chancellors stating that unfortunately they did the electricity check for the property which was UNSATISFACTORY AND THERE IS A POTENTIAL DANGER, and it will take further 28 days to fix. Imagine we have moved with our kids to the property which was potentially dangerous because of the negligence of such a state agency, they never respect their clients and the safety of our kids. I will never trust them, that's why I immediately asked for full refund, which takes days and days, and several emails to get MY MONEY back, furthermore they re-put the property back to market while they knew it is not safe. I will never advise anyone to deal with such an agency with zero level of professionalism.
Hi Marwa, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleIncredibly unprofessional and racist experience. We booked to see a house on 18 October at 2 p.m., got a confirmation text. β¦
Thank you for bringing this to our attention Nomsa, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleHad a good experience with them, particularly Taylor Rosen was very helpful as he understood what was needed to find me a property. Thank you Guys.
Hi Alok, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleExceptional service from start to finish! The team at Chancellors went above and beyond to ensure that every aspect of my property management needs was taken care of efficiently and professionally. From the initial consultation to the final paperwork, they provided clear communication and expert guidance. I highly recommend Chancellors to anyone seeking reliable and trustworthy property management services. Thank you for your outstanding support!
Thank you Ye for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleZain and Shaun are very proactive letting agents and we will use them in future
Thank you so much for your positive feedback, Mukesh! We're thrilled to hear that Zain and Shaun provided you with proactive service. We look forward to assisting you in the future!
1/5
GoogleThe worst estate agent in Stanmore! They showed up to a viewing with the wrong set of keys and left us waiting for nearly an hour to return with the correct ones. They knew nothing about the property when asked questions. Avoid Ricky like the plague, he's rude, arrogant and tries to pressure sales by saying he has offers when we found out from the owner that he didn't have any.
Hi Hannah, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Stanmore office has 166 reviews across 1 platform: 166 on Google.
Chancellors Stanmore is rated 4.2 out of 5 across all 166 reviews, and 4.2 out of 5 on Google from 166 reviews.
Chancellors Stanmore, 38 The Broadway, Stanmore, HA7 4DU.
