Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID
Please dont make the same mistake we made,avoid these cowboys like the plague,they will not let you improve your property and will happily watch the communal areas deteriorate,they are making our retirement hell
Frank · 19 February 2022
Agent replied · 12 June 2024
Hello FrankThank you for leaving your feedback.I have requested further information through Trustpilot so that I can investigate your comments more thoroughly.Our Customer Relations team are also available on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email at customer.relations@anchor.org.ukThey can then investigate your concerns and issue a full response in relation to your experience and explain how we can help going forward.Kind RegardsLynsey
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, welcoming and informative about your new home
Jacky · 14 March 2024
Agent replied · 12 June 2024
Dear Jacky Mcleod,Thank you for your review and your valuable feedback. We are delighted that you are enjoying your new home.
★★★★★ 5/5
TrustpilotAn Easy and Straight Forward Experience!
An easy, smooth and Efficient experience. Not complicated, Sue our Manager guided us through the whole procedure, and we were surprised how easy it was!She was extremely Helpful and informative, and made it straight forward, with the various forms, and paperwork!
NEIASS · 11 March 2024
★★★★★ 5/5
TrustpilotForever Home
So quiet and peaceful.Thank you Anchor.
Mr · 8 May 2024
Agent replied · 12 June 2024
Dear Mr D Browne,Thank you for your review and valuable feedback. We are delighted to hear you are happy with your home.
★★★★★ 5/5
TrustpilotAnchor have their residents and staff at the forefront of their business model.
Anchor have their residents and staff at the forefront of their business model, and that obviously includes human resources from all directions. my recent experience in having a repair rectified has been easy, speedy and user friendly (advance notice, convenient times and management follow through). MH
Martin · 21 November 2023
★★★★★ 4/5
TrustpilotCaring staff
Really caring staff who bed over backwards to be kind and considerate to residents. The building and gardens are pleasant and well maintained and the lunches they provide to residents are well balanced and good quality. The only improvement they could make would be to provide more organised activities for the residents, but overall, a really well run place.
Jane · 25 October 2022
★★★★★ 5/5
TrustpilotOutstanding
Outstanding. All the time.
Veronica · 7 June 2024
Agent replied · 12 June 2024
Dear Veronica,Thank you for taking the time to leave us a review and we're so glad to know you are happy.
★★★★★ 5/5
TrustpilotVery easy to do Manager very helpful
Pat · 10 April 2024
Agent replied · 12 June 2024
Dear Pat,Thank you for your review and valuable feedback!
★★★★★ 4/5
TrustpilotThe holly court manager Pam she was…
The holly court manager Pam she was brilliant
Mrs · 21 March 2024
Agent replied · 12 June 2024
Dear Mrs D Rogan,Thank you for your review and valuable feedback. We are happy to hear that Pam was helpful.
★★★★★ 5/5
TrustpilotBishopstoke resale
We used Anchor resales to sell an apartment that belonged to a deceased relative. It was a protracted affair with many false starts and dead ends. Stephen Hardy held our hand throughout and even found us temporary rental tenants until the right buyer came along. He was amazing and we cannot speak highly enough of him.
Steve · 31 January 2023
★★★★★ 1/5
TrustpilotIf I could give a zero score I would
If I could give a zero score I would. I have been in my Anchor flat for a year now and find morale here is very low. The problems are too many and too complex to include here, these are issues we must address with management before taking further action.
Maureen · 28 July 2023
★★★★★ 3/5
TrustpilotAnts in my kitchen water not taste nice
Mr · 14 March 2024
Agent replied · 12 June 2024
Dear Mr. Williams, Thank you for leaving a review. We are sorry to hear about your experience. Please make sure your location manager is aware of this so they can deal with the issues.
★★★★★ 5/5
TrustpilotVery helpful throughout the process
Mr · 8 May 2024
Agent replied · 12 June 2024
Dear Mr Brown,Thank you for your review and valuable feedback. We are happy to hear that the Location manager has been very helpful.
★★★★★ 1/5
TrustpilotSo- called Charitable rent increases
Anchor have just increased their rent and service charges by a minimum of £80+ per month.....and they have the cheek to state they're "not for profit"!Stay away from these greedy profit seeking xxxxxxxx whose morals are beneath contempt and prey on the most vulnerable in society. You CANNOT believe a word they say !
Lucille · 20 March 2023
★★★★★ 5/5
TrustpilotExerlent services very professional and…helpful
Exerlent services very professional and very helpful
Kelvin · 14 March 2024
Agent replied · 12 June 2024
Dear Kelvin Brayshaw,Thank you for your review and your valuable feedback.
★★★★★ 1/5
TrustpilotAbout Anchor if the information below is true
If the information below is truecan you explain why you score so low, in best companies?About AnchorInformation written by the companyWe are the largest not-for-profit provider on housing and care for older people in England and manage 60,000 homes for people in later life across more than 1,700 sites and operate over 85% of local councils in England.i
Audrey · 25 September 2022
★★★★★ 3/5
TrustpilotAs a 59 year old man working 60 hours a…
As a 59 year old man working 60 hours a week for a possible 10 more years I was disappointed at the extra charges on top of a £760 monthly rent...council tax tv license and electric bill are added on but I’m paying a landlord £650 for a large en-suite loft conversion
Andrew · 13 April 2023
★★★★★ 4/5
TrustpilotBeen new to Anchor I am not sure because there is not an House officer when completing this form only support staff coming
From what I experience
Mrs · 2 May 2024
Agent replied · 12 June 2024
Dear Mrs Daley.Thankyou for your review and value feedback, as we would like to clarify which form you are referring to please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review or speak to your Area Manager
★★★★★ 5/5
TrustpilotSasha
Moving into this place
Mr · 18 April 2024
Agent replied · 12 June 2024
Dear Mr A Kenny,Thankyou for your review!
★★★★★ 5/5
TrustpilotMoving in
Very friendly, efficient serviceThanks
Mr · 17 April 2024
Agent replied · 12 June 2024
Dear Mr Reford,Thank you for your review and your valuable feedback!
★★★★★ 1/5
TrustpilotThese 5 star reviews are about…
These 5 star reviews are about individual staff. Invited to leave reviews on a resident signing up.It is not about the Anchor company so therefore should be under a different category.Trust pilot please get this corrected
Anon · 16 April 2024
★★★★★ 5/5
TrustpilotAffordable safe inclusive living for the Older Person
I have lived in Anchor now AnchorHanover for 10 years. I feel completely safe and secure. The property is clean and well maintained. I am so grateful to have found my last ever home.
Susan · 17 April 2021
Agent replied · 12 June 2024
Hi SusanThank you so much for taking the time to leave your feedback for us. Its lovely to hear that you're enjoying your time with us.Kind RegardsChantelle
★★★★★ 5/5
Trustpilotvery helpful staff and friendly
Mr · 15 March 2024
Agent replied · 12 June 2024
Dear Mr Fawcett,Thank you for your review and your valuable feedback.
★★★★★ 5/5
TrustpilotI am very happy and settled in my new…
I am very happy and settled in my new studio flat with anchor housing, the manager helped me settle in quickly as she knew I had concerns
Sis · 6 April 2022
Agent replied · 12 June 2024
Hello,Thank you for taking the time to leave your lovely feedback.I am happy to hear that you have settled in well.I Have requested further information through Trustpliot, which will allow me to forward your feedback on to the scheme manager where you now live.RegardsLynsey
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
