Every review we hold for the Staines office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAfter a long search for the right…
After a long search for the right property and with many agents keep sending us details on houses completely opposite to our search requirements, we met Fiona from Seymour's !Professional, helpful, funny and a delight to deal with ! 5*'s for all of her assistance
Matt · 26 September 2023
Agent replied · 16 June 2024
The first thing we always try to do is listen and the second is to treat people the way we would want to be treated ourselves. We're all on the same journey and thanks for sharing your journey with us Matt.
★★★★★ 5/5
TrustpilotSeymours Staines
I struggled to sell my house recently, and while Seymours did not achieve the sale they impressed me with the effort the team made.Mark and Helen are a great team. The service I had was very professional and very empathetic.Their marketing material is stylish and up to date.I don't hesitate to recommend them.
Mrs · 19 December 2024
★★★★★ 1/5
TrustpilotJordan from Camberley branch extremely…
Jordan from Camberley branch extremely unprofessional, rude, and dishonest. literally thought about himself and nobody else. 100 percent he put his own targets and ambitions before customers and clients. It’s people like this him that gives you guys a bad name. Spoke to multiple agents from all other estate agents and by far this guy was a total joke.
Aydentheace · 7 June 2022
Agent replied · 16 June 2024
Hi Ayden, we are very sorry to hear about your recent experience with Jordan. We pride ourselves on being extremely professional and honest, as our Google reviews will demonstrate. We would like the opportunity to rectify the matter. Could you contact Adam Williams in confidence at the Camberley office with any further information regarding your dealings with Jordan so he can conduct an internal investigation.
★★★★★ 5/5
TrustpilotExcellent Service
Excellent advice and customer service from start the finish. Seymours kept me regularly updated with sales progress and were always available to discuss any items. Would highly recommend Seymours Godalming to anyone considering a sale.
Phil · 28 April 2024
Agent replied · 16 June 2024
Thanks Phil. Updates and communication is one of the most important processes. It's been a pleasure to work with you.
★★★★★ 5/5
GoogleThe team could not have been more helpful or friendly. Superb assistance all the way through the very trying process.
Thank you for your help.
Catherine · 15 October 2024
Agent replied · 22 October 2024
Dear Catherine
Thank you for your positive and complimentary review! We are all so pleased we were able to assist you with your move - it can indeed be a very trying process. Thank you for your business - all the best!
Mark & Helen D'Costa
★★★★★ 5/5
GoogleAlan from Seymours has been absolutely brilliant in helping us through the buying process by being a key point of contact between us, seller and solicitors. Alan provided us regular updates which was really helpful and reassuring. Appreciated his help and professional, friendly customer service throughout. No complaints!
Felicity · 22 June 2023
Agent replied · 21 June 2024
Dear Felicity
Thank you very much for your kind and considerate comments. Alan is a valued and integral member of our team and I am so pleased that you were happy with his efforts. On behalf of Seymours, we would like to wish you every happiness in your new home. We hope to see you again in a few years when you come to move again!
Kind regards
Mark
★★★★★ 5/5
TrustpilotExcellent agent
Excellent agent - thoroughly recommend. Ryan, Jonny and Sandra as our client relationship manager were brilliant from beginning to end, valuation was spot on and everything was seamless throughout the sale. Many thanks.
Mrs · 28 May 2024
Agent replied · 16 June 2024
Thanks Katherine, its been a pleasure to join you on the journey, thanks for using us.
★★★★★ 1/5
TrustpilotThe journey with Seymours from start to…
The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! There are better letting agencies out there.
Maggie · 7 February 2023
Agent replied · 16 June 2024
Hi Maggie, thank you for such honest feedback, we would like the opportunity to make right anything you feel wasn't handled correctly. Please can you email us at marketing@seymours-estates.co.uk - thank you
★★★★★ 5/5
GoogleAll staff, Mark, Gary, Billy and Alan, have been extremely helpful, knowledgeable and polite. All calls were returned promptly. Very pleased with Seymour’s and would recommend.
A · 22 September 2024
Agent replied · 22 October 2024
Dear Alison
Thank you for your kind and positive review. We are all very pleased that everything went through smoothly in the end.
Kind regards
Mark & Helen D'Costa
★★★★★ 5/5
GoogleThe office is pleasant, in good location and easy to find. And the owners, Helen and Mark are very warm, amazing and pro active to their clients. We are delighted to be of business with Seymours!!!
Raquel · 23 March 2024
Agent replied · 21 June 2024
Dear Raquel
Thank you for your lovely review. Helen & I are delighted to have been able to find you your new home. We wish you every happiness.
Kind regards
Mark & Helen D'Costa
★★★★★ 5/5
GoogleExcellent communication of situation . Questions and other points promptly addressed via email and/or telephone.
General processes were dealt with rapidly and professionally.
David · 5 November 2024
Agent replied · 8 December 2024
Dear David
Thank you for your positive review. We are all very pleased that the sale went through satisfactorily. Thank you for your business.
All the best
Mark & Helen D'Costa
★★★★★ 5/5
TrustpilotExcellent Service from start to finish..
The Seymours Woking branch have showed absolute professionalism and authenticity throughout my property search. I was very impressed with the gentleman Owen that showed me around, who proved his knowledge was endless on the local market and the key points I needed to know about the house I was viewing. I would recommend everyone to go to Seymours to get great service.
ELLIE · 2 November 2021
Agent replied · 16 June 2024
Hi Ellie, thanks for the comments, we love recommendations as they demonstrate how good our service is.
★★★★★ 5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
James · 31 August 2021
Agent replied · 16 June 2024
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
★★★★★ 5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Lizy · 27 April 2024
Agent replied · 16 June 2024
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
★★★★★ 5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
John · 27 September 2024
Agent replied · 23 October 2024
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
★★★★★ 5/5
GoogleVery attentive to following up the actions and details to ensure successful sale and exchange, Available to answer questions as well as proactively offer regular updates and progress reports. A professional service- thank you
Ania · 22 April 2024
Agent replied · 21 June 2024
Dear Ania
Thank you for your kind review. We are very pleased that everything went through satisfactorily and wish you every happiness in your new home.
Kind regards
Mark & Helen D'Costa
★★★★★ 2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
JOS · 2 July 2024
Agent replied · 24 August 2024
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
★★★★★ 5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Gemma · 6 January 2024
Agent replied · 16 June 2024
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
★★★★★ 5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
D · 29 April 2022
Agent replied · 16 June 2024
That's great to hear and thank you for taking the time to share your experience plus the five stars.
★★★★★ 1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
MR · 7 March 2022
Agent replied · 16 June 2024
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
★★★★★ 5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Angela · 12 July 2024
Agent replied · 24 August 2024
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
★★★★★ 1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
CRL · 1 October 2020
Agent replied · 16 June 2024
Sorry to hear this. We take your comments seriously and will review accordingly.
★★★★★ 5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
Mrs · 14 September 2023
Agent replied · 16 June 2024
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
★★★★★ 5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Mandy · 15 August 2023
Agent replied · 16 June 2024
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
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