Gregory Brown Staines upon Thames reviews

★★★★★ 5/5

Google

Can’t thank the team enough for there help with selling our house and buying our new home. A big shoutout to Frank for his help.

Alex · 30 March 2026

★★★★★ 5/5

Google

I would highly recommend Gregory Brown for your estate agent. Tom, Will, Frank and team were super efficient from start to finish. A good flow of potential buyers through the door and Frank was well versed with the pitch of the property. Plenty of advice through the process and aftercare.

Mike · 13 August 2025

★★★★★ 5/5

Google

They say that buying and selling a property is one of the most stressful experiences to have and rightly so, but the support, guidance and professionalism at Gregory Brown made the experience far less gruelling for us. We mainly dealt with, Tom Elliott who was proactive from the start, keeping us up to date throughout 'the adventure' and got us past the finish line with flying colours. The team at Gregory Brown are polite, reliable, very knowledgeable of the Staines area and we'd highly recommend their services to anyone looking for an Estate Agent.PositiveResponsiveness, Quality, Professionalism

Mark · 23 October 2021

★★★★★ 5/5

Google

We have used Gregory Brown for many years for both Lettings and Sales. William, Tom and the whole team have always provided an honest, reliable and professional service. We would highly recommend them.

Jane · 13 January 2026

★★★★★ 1/5

Google

My experience with GB Estate Agents was extremely disappointing and unprofessional. After making an offer on a property, there was a clear lack of communication and transparency from the estate agent, in particular William. Despite repeated assurances that he would "come back to us" and that we could expect an answer shortly, it became evident that William was being dishonest. My cousin, who resides next door to the property, informed me that the sellers had accepted another offer two weeks prior. It appears that William deliberately avoided our calls and instructed staff to claim he was unavailable, rather than providing an honest update on the situation. This level of evasiveness and lack of candour is unacceptable in any professional service industry. As a real estate professional, William had an obligation to represent our interests as buyers faithfully and diligently. However, his actions, or lack thereof, suggest he likely failed to even present our offer to the sellers, depriving us of a fair opportunity. No buyer should be subjected to such disregard for their interests and deliberate deception. Until this day we have not received any communication from William telling us that the property has been sold.

Raby · 21 May 2024

★★★★★ 5/5

Google

Gregory Brown Agency was by our side in helping with the purchase of our property! From the agent that sowed us the house, Frank to the manager Tom and all of the team members we’ve been in contact with they are all absolute stars 🌟 Tom in particular took his time to put me at ease with everything that came across and made this process so easy and truly enjoyable for us. Everything went smoothly and very quick They never failed to answer the phone or to get back to me about anything straight away. We had to deal with many agencies during our search but by far Gregory Brown offer the best and most effective service of them all! I highly recommend them to everyone who is looking for someone that cares and most importantly get the job done well ! 5 starts all the way

Anca · 21 May 2024

★★★★★ 5/5

Google

I have been Using this agency for about 5 years for both buying and rental management: the buyers process has been the most pleasant i have ever encountered: polite , professional and foremost honest and reliable . The same can be said about the rental management. The all team is good:In particular Tom and Will ( i generally deal with them) have a great understanding of the business and are on hand to advice ,solving any issue in a calm and efficient way : they are ready to go above and beyond the call of duty; I can genuinely say that they are a cut above the rest, I highly recommend itPositiveResponsiveness, Quality, Professionalism, Value

Luisella · 23 October 2020

★★★★★ 5/5

Google

We have been with Gregory Brown since we first put our rental property on the market about 10 years ago. From the start they have been helpful, professional and understanding. We had never had a rental before so they guided and supported us on the learning curve. They always manage to find tenants really quickly which means the house is always rented. I would highly recommend Gregory Brown as they always make you feel like a valued customer and nothing is too much trouble. Thank you Tom, Will & Karen. (Jo Wijngaarden)

Communion · 30 July 2020

★★★★★ 5/5

Google

I recently purchased a property through Gregory Brown Staines & I am delighted to say my experience has been noting but fantastic. Team is extremely helpful & experienced. Manager Tom went out of his way on few occasions to assist with Mortgage application while keeping me and seller up to date at every stage. I've used multiple estate agents before however most of them will fail to update you on regular basis & deliver this kind of service. I would definitely use them again and recommend them to anyone who is looking to buy/sell/rent.

A · 30 July 2020

★★★★★ 5/5

Google

We recently sold our property through Gregory Brown Staines and we are so happy with their services. We would like to thank William, Frank and Tom for their assistance throughout! We recommend Gregory Brown Staines!

Alisha · 13 November 2025

★★★★★ 5/5

Google

I sold my house with Gregory-Brown. We dealt mostly with William, who was excellent. He was efficient, caring, straight-forward and thoughtful and filled me with confidence. He took my calls at weekends when he was not at work and delivered paperwork to my door when he could not reach me by phone. Under offer in a day. Completed in two months, five days. I Highly recommend this service.

Anna · 13 March 2026

★★★★★ 5/5

Google

I highly recommend Tom and his staff at Gregory Brown, they helped me complete a sale of property. They were professional and their customer service was second to none. Tom kept on top of the communications between the buyers, solicitors and myself. Viewings were handled by the team which helped me immensely. The team offered excellent advice from the beginning, e.g. presentation of the property, they provided an excellent portfolio of the property and were honest in their approach to the sale and the current house market issues. Their perseverance throughout the process helped the property to be sold in a timely manner. I wish to thank Tom and his team for their help and advice throughout the process as it had been a long time since I was involved in moving house.

Teresa · 21 February 2024

★★★★★ 5/5

Google

I highly recommend Gregory Brown - they were very helpful and knowledgeable in relation to what maintenance work we needed to do to sell our property and throughout the whole process. They also gave us a realistic selling price that was based on their experience of our niche road in Staines (other agents certainly tempted with much higher suggested selling prices but these seemed to be based on hope and securing our business rather than a price that our house would actually sell for within weeks). GB also recommended a good value and reliable conveyancing firm. House sold at asking price with no hassles! Thanks again to Tom, Will and the wider team!

Simon · 12 January 2020

★★★★★ 5/5

Google

Having used Gregory Brown Estate Agents in Staines in excess of 15 years as a purchaser, seller and now a landlord I have always received first class service... Both William & Tom are always on hand should I need any friendly advice and their knowledge of both the local market and their clients is truly impressive! Can't recommend these guys enough.....

Kevin · 2 March 2023

★★★★★ 5/5

Google

Excellent Service -Nothing more I could ask for .Each one of them were amazing ,always responded swiftly .There was no delay to complete my mortgage process. Since it was a first time buy I had a lot of worry and stress however Tom and the team were reassured me and helped me throughout. Thank you all for your great service.

Ranniamol · 1 April 2023

★★★★★ 4/5

Google

Huge thanks to Gregory Brown for their professional and friendly support with purchasing a property. Viewings were always arranged quickly and staff answered our questions promptly, were professional, gave us time and space in each property and once we put an offer in, communication was excellent and always very quick. Thank you to Tom, Will and also Jodie who patiently and supportively showed us a lot of homes!PositiveResponsiveness, Quality, Professionalism

Sophie · 12 December 2021

★★★★★ 4/5

Google

Huge thanks to Gregory Brown for their professional and friendly support with purchasing a property. Viewings were always arranged quickly and staff answered our questions promptly, were professional, gave us time and space in each property and once we put an offer in, communication was excellent and always very quick. Thank you to Tom, Will and also Jodie who patiently and supportively showed us a lot of homes!PositiveResponsiveness, Quality, Professionalism

Sophie · 23 October 2021

★★★★★ 5/5

Google

Impressed with market knowledge at the valuation meeting we signed up to have a family property marketed and the journey to completion was informative and customer friendly. No matter who you speak to the engagement is easy. The office has a noticeable appetite to do the best for you every step of the way. Very pleased with the service.

Eamonn · 22 April 2026

★★★★★ 5/5

Google

Although, we couldn’t do a business with the company, I would highly recommend this estate agents because of a staff. We met with a lovely gentleman named Alfie was so helpful in assisting us with viewing and subsequent processes. He is knowledgeable and very professional. He is an asset to this organisation.

Sharmila · 16 March 2025

★★★★★ 5/5

Google

Gregory Brown have been simply fantastic in selling my parents’ property in Staines. From the get-go they were proactive, found a buyer, negotiated us a great price, kept the process running and above all - at all stages - were kind and compassionate throughout. Tom coordinated everything for us and was brilliant at staying in touch via email and phone and if ever did miss calls, always responded back as soon as he could. I can’t recommend Tom and his team at Gregory Brown Staines highly enough! I wouldn’t think twice before using them again if I needed to. Lovely people and great at their job. Thank you Tom and your team!

Sabahat · 31 October 2023

★★★★★ 5/5

Google

Gregory Brown in Staines are a professional and responsive estate agents. Tom and his team have years of experience and this shows when dealing with them. Moving home can be a stressful experience but with Gregory Brown assisting in the process it makes the purchase of a new home easier. Due to them being a smaller independent estate agent they truely understand their customers and are easily contactable. I would recommend using them in future.

Lisa · 12 January 2020

★★★★★ 5/5

Google

Great Experience, thank you so much! I can highly recommend Tom and William, Gregory Brown, Staines. Recently I successfully purchased our first house in UK from Gregory Brown. Buying property is never easy task and sometimes it makes me so stressful during the process. Honest, straightforward, and professional, Tom and William are everything you wish for in an estate agent. They were patient, quick to reply and communicate with me, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. We have no hesitation in recommending Tom or William to others either selling or buying in the area.

Lily · 25 September 2023

★★★★★ 5/5

Google

I bought a house that was listed with Gregory brown. What I really liked about them is as soon as we put in an offer and it was accepted the house was listed as “sold”. Lots of other estate agents keep properties listed as “for sale” until after the survey which leads to people being gazumped. I liked the morals of Gregory brown and they were pleasant and helpful along the way and i wouldn’t hesitate to recommend them.

Laura · 23 August 2024

★★★★★ 1/5

Google

I am extremely disappointed,complete lack of care for their customers, with no call back when promised. Despite being told a specific property was not available, I had to contact them multiple times to find out about other options,these people are complete waste of time. The team is useless with no motivation to help customers find suitable properties. I strongly advise others to avoid this estate agent at all costs, as they do not prioritize the needs and concerns of their clients. It's unacceptable and unprofessional behaviour that should not be tolerated in the real estate industry.

Ramy · 24 July 2024