Your Move Staffordshire reviews

★★★★★ 1/5

Google

I moved into my house February last year 2022 and didn't have any gas so I reported it only to be told it was my responsibility and call my energy supplier, I thought that should have been checked when I moved in. About six months later I reported the shower in the bathroom was either boiling hot or freezing cold. I reported it as instructed and was told it wouldn't get fixed as the landlord couldn't afford it. May this year I receive an email to say I have a new Landlord, wouldn't it be common courtesy to let me know who that is. This was then followed by an email saying my rent was to be increased, to match the other properties in the area. in the reply email I asked if the Landlord was going to bring the property up to date to match the increased rent. I am still waiting for a reply from that email, I have received and email to say I am now in arrears as the rent has increased. I replied back pointing out I am still waiting for a contract as my previous contract ran out in February 2023. Still no reply to my email apart from a second email to say I am again in arrears which is disgusting as I am still waiting for email replies which I still haven't received not only from the agent but also from the arrears email which says to me they have a definite lack of communication and duty of care to a tenet who has put up with a landlord who doesn't care about his property, he even made an appointment to see me to discuss any further work needed on the property but couldn't be bothered to contact me but sent an email to say he couldn't make it. I waited in all morning for him not to turn up which is just rude. I am now expected to sign a contract which is 2 months late and I get reminder emails to sign something I haven't had chance to read.

DJ · 23 July 2023

★★★★★ 5/5

Google

I have been extremely impressed by the service given to me by Matthew and the team. From my first meeting with Matt I found him very helpful. Throughout the selling process he kept me up to date with how the sale of the property was going. It is good to find a company with staff that are prompt in the delivery of their service and who helped to advise me after the death of my sister.

Barry · 18 June 2023

★★★★★ 5/5

Google

I engaged with Matt at Your Move Estate Agents to manage a find a tenant only for one of my rental properties. He was both efficient and Proffesional, viewing the property within 24hrs and then finding a tenant for the property within 10 days of engaging him. An excellent service for any busy landlord out there who needs an agent who offers handy tips and advice including a great knowledge and understanding of the local area. Your Move filter all the applicants only allowing only those who are in a financial position to view the property through the door. Resulting in the right match for your property. I would thoroughly recommend to any Landlord out there who is wanting the security of a thorough credit and referencing service. Thank you Matt and Team it was a pleasure doing business with you, I look forward to working with you again in the future.

Elizabeth · 18 June 2022

★★★★★ 5/5

Google

Charlotte is a fantastic asset to this company, she has gone above and beyond to help me move house & has literally bent over backwards, which I am entirely grateful for. Without Charlotte's assistance, I'm not sure this transition would have gone as smoothly. I have every confidence that Charlotte can and will provide the best service possible. Thank you again Charlotte!

Laura · 21 September 2023

★★★★★ 5/5

Google

Cloe was extremely helpful through our move in process. She was always communicative and friendly, would definitely recommend use their services!

Charlie · 10 July 2025

★★★★★ 5/5

Google

I've been interested in 2 propertys with your move. Both were dealt with by Alex Smith. He was very efficient, professional and prompt in his responses. I've bought previously from butters, Alex showed me the first house Ive looked at for your move and now I look at your move posts frequently. I always feared I was a pain but he assures me I'm not and always to answer questions where he can, he is very patient

Alicia · 18 May 2024

★★★★★ 5/5

Google

Amazing service and friendly staff far better than the solicitors! My mind was put at rest on several occasions by the team, who put up with my panicking fantastically. From being shown around to collecting the keys for our new home I couldn't be happier. The sold sign has also been taken down already which has saved me chasing. Would recommend thoroughly

Adele · 19 July 2025

★★★★★ 5/5

Google

I have received a 5 star service from Matt Poole at Your Move. He has been so helpful throughout and has made the process of letting my property stress free. I would highly recommend Matt and wouldn't go anywhere else. Every step of the process he has made sure I was happy and totally understood everything. He is very professional and I know my property is in good hands.

Emma · 18 June 2021

★★★★★ 5/5

Google

Although our house sale has dragged on for many months this has been through no fault of Your Move. Lee finally made it happen for us by going the extra mile, quite literally, to get the deal done. Many thanks to Lee and his team for their patience and positivity.

Catherine · 18 June 2023

★★★★★ 5/5

Google

Your move were really helpful through the sale of my property, they followed through all enquiries and kept me up to date with any progress. Lee was always very active on emails and I didn’t need to wait long for a response. Thanks all for your help.

Laura · 22 August 2023

★★★★★ 5/5

Google

Lee and the team were so helpful when we sold our house. They always kept us informed about the progress and were friendly but professional. I'd definitely recommend them as they sold our house after 2 weeks and after the first viewing. Thank You so much

Lesa · 23 July 2023

★★★★★ 5/5

Google

Highly Recommend this company. I had given up on finding a rental property until I came accross Your Move. The staff were knowledgeable and incredibly helpful. Matt, Alex and Lee were great to speak to and are the craftamen of their trade. Wouod definetely recommend for all your property needs. Thanks again.

Shaft · 18 June 2022

★★★★★ 5/5

Google

Lee, Matt and Emily were a fantastic help in selling our home, despite what was at times a very challenging process! They dealt with all my constant queries with professionalism and always responded in a timely manner. Would recommend without hesitation.

Mark · 18 June 2023

★★★★★ 5/5

Google

Very friendly staff, very good communication and support during the process. Matt and Emily absolutely brilliant, we are very grateful for finally finding the house that we were looking for. I will higly recommended Ioana

Ioana · 18 June 2023

★★★★★ 5/5

Google

Highly recommended. Friendly Team. Very helpful. If your moving then don't hesitate to use your move. Thank you Alexa Stevenson for your help. Thank you all So much. X

Tina · 21 October 2023

★★★★★ 2/5

Google

Poor Communication if at all any .. half the properties they have to let are either taken or not available but showing on their website as available. How can you put a property on rent and 5 mins later say we have to much interest so we are not taking anymore viewings isn't that the landlords decision?? Then when you do get a property you fill out heaps of paperwork with hidden charges and then they ask you how much are you willing to pay? So someone on a lower budget gives the asking rental price whilst someone with a bigger budget offers more the estate agents pocket the difference... Talk about dodgy.. Awaiting for a response to say they don't know who I am and I'll upload their documents.. And the response is like I said... 🤣🤣🤣

Mo · 18 June 2023

★★★★★ 5/5

Google

We dealt with Matthew who deals with rental properties. He did everything from start to finish and new tenant was in within the month. Would definitely use again

Sarah · 18 June 2023

★★★★★ 5/5

Google

Our representative for Your Move is Lee Mollart and we could not have asked for more. He has been efficient, professional and friendly. Lee has kept us up to date throughout the whole process of selling our home, and if we have needed to contact him he has always responed immediately. We are so pleased at how smoothly and quickly the sale/move is progressing, and considering moving home can be a stressful time, we feel that because of Lee's communication, prompt responses and chasing solicitors etc, that we have felt at ease and and amazed at how simple the process has been for us. Thank you Lee, you really have set us off to a great start for our new home.PositiveProfessionalism

Ryan · 27 August 2020

★★★★★ 5/5

Google

Matt has helped me no end with my rental properties. He's always on the end of the phone to help with any questions I have. He finds me great tenants time and time again. The process they use is very indepth and ultimately makes my life easier knowing that all the nessesary due diligence has been carried out. Would happily recommend to anyone requires your moves services.

Scott · 11 May 2025

★★★★★ 1/5

Google

SPAM EMAILS CONSTANTLY! After emailing yet again, I still have not been removed from their system, but now I'm receiving emails with their clients information on! Huge data breach! Do not trust this company!

Kayleigh · 11 May 2025

★★★★★ 5/5

Google

The service Your Move offers to it's customers is excellent, they are so considerate of everyone and their circumstances, the customer service is so amazing especially Charlotte from the longton branch, thank you so much for everything.

Craig · 5 August 2024

★★★★★ 1/5

Google

These people put my home on rent promised me rent protection forgot to opt me in ,got tenants in who haven’t paid me a penny and now no contact no update just ignoring me . They lied through there teeth avoid this place .

Ak · 21 December 2024

★★★★★ 5/5

Google

Impressed with the service and response times from this Your Move branch, particularly the Alex (as we liaise with him the most). My partner and I are purchasing a house advertised by this agent, and Alex has kept us informed with all processes every step of the way, doing an excellent job or obtaining any answers we might have, or just passing messages between us and our sellers. We hit a snag with the sale (separate party’s fault), and it was Alex who kept the chain alive and strove to deliver for us and our seller. I wouldn’t have any issue recommending the services of this agent, nor would I hesitate and using them. Thank you, and keep up the good work.PositiveResponsiveness, Quality, Professionalism

David · 27 August 2022

★★★★★ 5/5

Google

Charlotte amd the team were amazing Charlotte was such a help I would highly recommend her to anyone

Josh · 21 September 2023