Priory Property Services reviews

★★★★★ 5/5

Google

Had a great experience working with Priory, from both the buying and letting side. Matt is clearly very knowledgeable about the field and the area, which was very reassuring. Would definitely recommend!

George · 26 October 2023

★★★★★ 5/5

Google

Just recently dealt with Matt at the Tunstall office and he has been a pleasure to deal with and I am just about to move in to a new house as I type this. Many thanks matt and all the best for the future.....

Derek · 26 October 2022

★★★★★ 5/5

Google

Great and easy to deal with estate agents. No issues, whatsoever. Matt, Judi & Paula were fantastic. Helped me with my property purchase. Very intentive and easy to deal with.

Nicholas · 26 October 2023

★★★★★ 1/5

Trustpilot

Matt was a bully throughout the…

Matt was a bully throughout the process, consistent threatening emails. Phone calls sometimes twice a day. To me and my wife while we’re both working putting blame on us during the process. Even reducing her to tears on the phone. A nasty man and a nasty company.

Josh · 14 June 2021

★★★★★ 5/5

Google

Very professional and excellent service. Matt has been more than helpful with the whole process. Would highly recommend if your looking to rent or buy.

Blayne · 26 October 2023

★★★★★ 5/5

Google

Matt was really helpful, i was a first time renter and given a chance which other agents didn't because of this reason, replied quick to any emails i sent about questions. Made the process 10 times easier.PositiveProfessionalism

Lauren · 26 October 2022

★★★★★ 5/5

Google

I contacted Priory Estate Agents Tunstall for advice on a valuation and potential sale of a property. Paula got in touch, she is a very experienced agent, with a vast knowledge of the local area, and is very successful . She gave me very good advice, and dealt with all aspects over the sale period, providing regular updates.

Gillian · 27 June 2024

★★★★★ 5/5

Google

A1 service received when both buying and selling with this excellent and reputable local agent. Paula, Matt and Judi cannot do enough. Always on hand to make the entire process a breeze - emails, phone calls and messages all replied to quickly, queries resolved, reassurance and support provided - our sale was completed in 9 weeks - absolutely fantastic. Highly recommended.

Zen · 28 April 2024

★★★★★ 5/5

Google

Excellent made selling my home easy excellent friendly service and very helpful would highly recommend thanks Paula ,judi and Matt xx

Rose · 26 October 2023

★★★★★ 5/5

Google

Started looking for a house to rent at the start of the year and it was very slow moving for a long time. Then we saw a really nice house to rent at a decent price that was listed by Priory, and we knew it was the one. Spoke to a man called Matt and he's been nothing but helpful since we first spoke to him. After about 6 months of searching at a snails pace, priory helped us to really get the ball moving.

Brad · 26 October 2022

★★★★★ 5/5

Google

Matt and Judi were brilliant all the trouble I had with my sale and they were fantastic made me feel really relaxed and reassured. They did a fantastic job I won't be selling up any time soon but I'll be recommending them to everyone! A big thank you!

Rebecca · 27 October 2018

★★★★★ 5/5

Google

Recently purchased a house through matt from priory and what a pleasure he was to deal with. He Referred me to there mortgage advisor and sorted a good local solicitor also as i didnt know who to use or what to do. Many thanks matt for all your help and assistance - for anyone reading this review you need to be dealing with matt / priory.

Ian · 26 October 2023

★★★★★ 5/5

Google

Fantastic team that deliver an excellent service! Would highly recommend Matt and the team, supported me throughout my house sale and chased feedback from all of the viewings which is 100% more than one of the larger national estate agents did with my previous sale.

Stacey · 27 October 2019

★★★★★ 5/5

Google

We sold first home through Priory and I can't rate them highly enough. They were helpful from start to finish, and we were kept upto date and supported throughout the process. The house sold really quickly and we will definitely be using them for our next move.

Craig · 11 October 2024

★★★★★ 1/5

Trustpilot

Damage to property facade

Please avoid using this company. Put a for sale sign up after the purchase of the property was agreed. Once sale had gone through removed the sign and left damage to the cement render. Despite phone calls to the Biddulph office they refused to take any responsibility for the damage.

Wayne · 28 June 2024

★★★★★ 5/5

Facebook

Great team, Very thorough , kept in the loop at all times . Paula and Judi were very professional and helpful during the process. Would definitely recommend to anyone selling in ST6 area . Phil Ashley

Philip · 28 April 2021

★★★★★ 4/5

Google

Brilliant yet again..Would recommend..... Thanks Paula and team..for all your help

Julie · 26 October 2023

★★★★★ 5/5

Google

Highly recommend, professional polite and friendly. Matt was so helpful and I didn’t have to chase anything, he made buying our first home a lot less stressful. 10/10PositiveResponsiveness, Professionalism

P · 26 October 2021

★★★★★ 1/5

Trustpilot

Only applied for a house viewing where…

Only applied for a house viewing where lady who never said hers name rang me back and made me feel useless. First question she asked or im employed and where do I live. Then she asked or I got guarantor. Where I asked why would I need one she said otherwise they don't know I can pay rent... Seriously??? U can ask me for a guarantor only if I don't pass my check. U have no information not about my earnings none of my references not of my history. She made me feel like there is something wrong with me and I can't have roof because I said I'm not willing to have guarantor. Absolutely disgusting attitude

Julija · 1 October 2020

★★★★★ 5/5

Google

Had an amazing experience with Paula and the team (Matt & Judi) they were fabulous! Kept me up to date and sorted all problems! I'll definitely be recommending them to all my friends! Thank you!

Becca · 27 October 2018

★★★★★ 3/5

Google

We purchased a property advertised with Priory Property Service's Tunstall office. They were quick to arrange viewings, negotiate offers and respond to e-mails. I felt that they could have been firmer with their vendor to speed up completion in light of an unnecessary delay, especially as our offer was conditional on rapid completion. Sadly I found that the company were hostile to feedback when I stressed this issue to their office staff. I feel a 3* review is fair, as everything else was handled well. It would easily be a 5* review if the company were firmer with vendors who accepted offers conditional on a quick sale, and were more open to receiving constructive criticism.

T · 27 October 2019

★★★★★ 5/5

Google

A big thank you to all the team at Priory Property Services. They were extremely friendly, helpful and approachable, no matter what problems I needed help and support with. It was lovely to receive total professionalism at all times. We had the property with another long-standing agent for several months and I have to say that Priory were far more proactive and helpful. They supported me every step of the long journey. They pushed when needed, particularly when other parties seemed to be lacking any kind of urgency. A big thank you in particular to Matthew for his tenacity in ensuring that all parties were kept updated and just kept pushing to ensure completion. Thank you Priory Team

Alison · 27 October 2019

★★★★★ 5/5

Google

Having had a great experience purchasing through Priory some 18 years ago, I chose Priory to manage the sale of my property with high expectations. They did not let me down, from the initial valuation to completion, every member of the team were fantastic. All aspects were managed for me with 100% professionalism and a personal touch that took all of the stress out of the move. I would highly recommend using Priory if you are looking to buy or sell your property.

Dave · 27 October 2019

★★★★★ 5/5

Google

Mine and my partners experience was amazing. It was very quick and very easy with no headaches or hiccups. Found a property and moved in as soon as possible. Would recommended to anyone to use.

James · 25 September 2024