Priory Property Services reviews

★★★★★ 5/5

Google

I had a fantastic experience with Paula and Matthew at Priory Estate Agents. From the start, their professionalism and knowledge were evident; the property advert was descriptive, accurate, and truly showed our home at its best. ​While the sale had a few hiccups and stresses, Paula and Matthew were brilliant at mediating and guiding us through to the finish line. They perfectly explained every step of the process, making a complex situation much easier to handle. ​I am incredibly grateful for their expertise and approachability. If you want agents who are proactive and easy to talk to, I highly recommend them!

Tracey · 17 March 2026

★★★★★ 5/5

Facebook

A massive thank you to Matt Heathcote at Priory for working tirelessly including out of hours to get the purchase over the line. Matt was true to his words every step of the way and holds great communication skills so is very easy to talk to. Myself and my partner cant recommend Matt and his team enough we appreciate all your hard work!!!

Elliot · 28 March 2025

★★★★★ 5/5

Google

Matt was amazing! His service was incredible, fast and got us through the renting process as efficiently as possible. His service was so friendly and helpful, everything was done so professionally and we were informed about we would need to know. We are a young couple who haven’t rented before and he was incredibly understanding about this and gave us all of the information we would need.

Freyja · 17 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of purchasing my first property on my own, and I couldn’t have asked for a better experience than the one I had with Matt, my estate agent. From the very beginning, Matt was incredibly professional, attentive, and supportive throughout the entire process. One of the things I truly appreciated was his flexibility with viewing times. I often had short notice and needed to fit further property viewings around my busy schedule, but Matt was always accommodating. Beyond this, Matt went above and beyond in supporting me during the legal process. He was proactive in keeping me updated and always available to answer questions or clarify any concerns, which made the whole experience much less stressful for me as a first-time buyer. What really stood out was how Matt helped with the practical details, he took the time to measure areas of the home so I could plan for appliances and curtains. His attention to detail and willingness to go the extra mile made a huge difference. Thanks to Matt, my first home purchase was smooth, stress-free, and truly enjoyable. I highly recommend him to anyone looking for an estate agent who genuinely cares about his clients and ensures everything goes as smoothly as possible.

Emmaleigh · 5 December 2024

★★★★★ 5/5

Google

I had an absolutely fantastic experience with Priory Property Services. From the very first interaction, their team was friendly, professional, and highly attentive. They guided me through every step of the process with patience, expertise, and clear communication, making the entire experience smooth, stress-free, and enjoyable. The staff were knowledgeable, responsive, and supportive, always ready to answer my questions and provide valuable guidance. Whether it was property viewings, valuations, or assistance with paperwork, everything was handled with efficiency, care, and professionalism.

Abujor · 3 April 2026

★★★★★ 5/5

Google

I have rented a property with Priory Property Services for the last 10 years - and have now just sold it with them. I have dealt with mostly Paula and Matt who have been incredible throughout. Their professionalism and expertise has been consistent throughout As I live 100 miles from the property, they have helped with issues that have arisen and have been very supportive. They have been tremendous in organising the sale. Thank you to Paula, Matt and all the team at Priory for the last 10 years!

Vicky · 25 September 2024

★★★★★ 5/5

Google

So where to start..... From the moment I reached out to inquire about this property upon till I received my keys Matt gave me advice and assurance along the way (He's also gained a new friend and defiantly a returning customer. Matt took pride in meeting me and showing me around the property. There was no forced conversations just straight up talk in what I was after and if this would be the right property, I believe matt took his time prior when the vendor wanted to list the property to inspection the condition of the property along with its surrounding areas to assure he would give the potential buyer the upmost truth about it. Along the way we had a few hurdles but matt was understanding and relayed the information to the vendor for us, Like wise when we needed additional info matt was a phone call away to chat to and get to the required from the vendor at the earliest possibility. Im so confident in matt I will also be listing my house using his services. Thanks for everything hope to catch up soon.

Ismail · 26 August 2024

★★★★★ 5/5

Google

Absolutely brilliant experience as a tenant finding a property to rent from start to finish. Matt has been amazing through the whole experience, from the viewing, to the regular updates on my checks & moving forward with a move in date. Such a pleasant, easy & stress free process and pleased to say, a fresh new start for my family in our new home! Thank you for everything Matt, you’ve made our year finding us somewhere we can call home 😊

Sam · 26 August 2024

★★★★★ 5/5

Google

The best estate agent around! Just sold a house through Priory. It was a quite a sensitive one, as it was my old family house, the place where I grew up and I was only selling due to a bereavement. I couldn't have wished for better service. Matt dealt with everything, literally everything, service reports, solicitors, viewings. nothing was too much trouble, and at every step along the way he kept us clearly informed. This isn't the first time I've used priory, and every time, the service is spot on. friendly, approachable and most importantly highly knowledgeable about the local area and people!

Gareth · 17 February 2026

★★★★★ 5/5

Google

AMAZING SERVICE Dealt with Matt at Priory for many years now from purchasing to renting and selling. Matt's service is second to none and the knowledge he has on that area is amazing. The service was amazing and personal i will always look to do business with them and highly recommend them. Couldn't have been more great full to have them as my estate agent 5 star all the way

Joemaine · 7 December 2024

★★★★★ 5/5

Google

Matt has been incredible throughout the process of buying a house through priory. Communication has been excellent, always felt in the loop and very efficient. Would recommend this estate agent and Matt personally to anyone looking to buy/sell a property. Thank you so much!

Aylish · 15 September 2025

★★★★★ 5/5

Google

Great experience buying a house through Priory. Matt has been very helpful and efficient. Great service, would definitely recommend.

Ellie · 17 February 2026

★★★★★ 5/5

Google

I have had an amazing experience with renting my first house from priory properties Tunstall. I had the most helpful estate agent who kept me updated about everything that was happening throughout the process of being accepted for the house and very helpful with knowing the history of the house and being quick to answer any questions I had when I was viewing the house. I felt very welcomed as soon as I met Matt to view the house and he allowed me time to look all around the house and also guided me to different areas of the house. Matt has been an amazing estate agent to myself and my parent and I couldn’t ask for anyone better. Thank you Matt !

Shana · 26 October 2023

★★★★★ 5/5

Google

I've used many agents over the years when buying/selling property, and I can honestly say Priory have been the best. From the first call to the office, to the valuation and listing, Priory were extremely quick and professional. The house was listed the following day and we sold within the week for over the asking price. Since then, we've been in regular contact and they really have looked after us, keeping us updated with the sale and giving advice when needed. They really have taken the time to look after us and make the sale of our house go as smoothly as possible. If you're looking for a team that actually cares about what they do, I would highly recommend Matt, Judi and the team at Priory to everyone. Thanks team Priory

Dominic · 26 October 2023

★★★★★ 5/5

Google

From the first point of contact, Priory have been brilliant. Matt has kept me updated every step of the way, even when some issues arose, these were rectified as soon as possible, with clear communication throughout. Rental market is chaos at the minute and Matt made the process much easier to bear. Genuine and down to earth estate agents. Would recommend to anyone looking to rent, sell or purchase a property. Thank you again Matt and all at Priory Property Services!

Jodi · 26 October 2023

★★★★★ 5/5

Google

Brilliant selling my home with priory,Paula was superb,keeping me updated all the way.Very knowledgeable and gave me advice from start to finish.Thankyou Paula

Helen · 4 December 2025

★★★★★ 5/5

Google

Excellent service from Matt Heathcote and the team. Our expectations were met without any fuss and our property sold in surprisingly quick time.

Alan · 22 November 2025

★★★★★ 5/5

Google

Where do I start, from the first phone call to to the last one Matt and Paula were always there to help no matter how big or small of a question, very fast service in terms of getting you up on the market and getting your property out there. Would highly recommend and I personally wouldn’t be going anywhere else

Lewis · 27 July 2024

★★★★★ 5/5

Google

Matt made the Priory Property Services a fast and pleasant experience for me while purchasing my first property. Matt went out of his way to make sure I got the keys to my home ASAP. Thanks!

Akhlaq-ur · 25 May 2025

★★★★★ 5/5

Google

Excellent service from start to finish. No matter who we spoke to whether it was Mat, Judy or Paula we got clear and quick answers to our questions. Mat was always proactive and clear in his suggestions and advice. Excellent communication all through the process from start to finish. Heartily recommend them to you.

Alan · 26 August 2024

★★★★★ 5/5

Google

My experience with Priory Property Tunstall was brilliant. Always accessible for advice and help through our purchasing process and Matt went the extra mile to accommodate us with whatever we required promptly, 5 STAR service. Thank you!

Sophie · 17 April 2025

★★★★★ 1/5

Google

Absolute shambles of a booking system. They listed a property in Etruria, Lady Smith road via Rightmove, instantly called to book a viewing-I was told to message on Rightmove. Which I did, no reply. Rang again the following day they told me they were flooded with requests and will get back to me asap. Patiently waited again. Rung today to see when the viewings will commence and told they will call me Monday if the property is still available? No control whatsoever of managing appointments. Disappointing is a understatement. Clear indication why vendors now use online portals such as Purple Bricks as the vendor is always in control. Avoid at all costs.

Ruhel · 26 October 2022

★★★★★ 5/5

Google

Rented a property using Priory. Matt was excellent at handling the whole situation and quick when replying to emails. We are very happy with the whole service and how nice the property is.

Phil · 5 April 2025

★★★★★ 5/5

Google

Matt and his colleagues at Priory Property Services were fantastic and very friendly, could not fault them whatsoever. We had regular updates via email/phone, around the clock support, and everything we could have asked for. For anyone wanting a smooth and simple process to acquiring a house, I would definitely recommend Matt and the team at Priority Property Services. Thanks all, for you help.

Kurtis · 26 October 2023