Priory Property Services reviews

★★★★★ 5/5

Google

Can't thank Matt and Paula from the Tunstall Branch, and Pat from the Biddulph Branch enough for making our 3rd purchase and now rental management such an easy and pleasant transaction. We can highly recommend using this family run service for any purchase, sale or property management as they have kept us informed at every stage on each transaction, detailing all costs and services up front. Very friendly and polite whilst very professional throughout. We would recommend using Pat for any mortgage advice as he has now carried out various ones for us always finding us the best deal available and leaving us with minimal paperwork to complete. An absolute amazing team who I'm sure we will no doubt deal with again in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Gareth · 26 October 2021

★★★★★ 5/5

Google

Very satisfied with the service provided by Priory. Matt has been really helpful and made the process of renting my first home a very positive experience; always keeping me well informed and happy to answer any of my questions. Would definitely recommend this estate agent

Ellie · 27 July 2024

★★★★★ 5/5

Google

5 * service received when dealing with Priory Property . Matt was great, he was so easy to deal with on emails and phone calls. Any queries we had ,he answered them and made the whole process so smooth and easy.

Nicole · 26 August 2024

★★★★★ 5/5

Facebook

A massive thankyou to Matt, Paula and all at priory. Excellent service from start to finish. Very professional and good advice. Always kept us up to date with the progress of the sale. Will most definitely recommend. Thankyou.

Sharon · 9 May 2025

★★★★★ 5/5

Google

I have used priory property services a couple of times now and can absolutely recommend their service, we did consider an internet based service which was cheaper in price however overall i believe we would have took longer to sell, wasted time with unqualified viewers and most probabaly ended up taking a lower offer if the sale dragged out, so overall Priory represent a higher yielding sale opportunity with a professional timely service in my opinion, great value for money for the service you get. Huge thanks to Judi, Paula and Matt in Tunstall.PositiveResponsiveness, Quality, Professionalism, Value

Scott · 26 October 2020

★★★★★ 5/5

Google

Throughout our search for a property to move out young family into, we haven’t come into contact with any agents who meet the standard of efficiency and professionalism offered by Matt in Tunstall. My request to view the property was responded to promptly, and the booking process was easy and convenient. Matt has been transparent throughout about fees and costs associated with the process, and at no point did we feel pressure to make any decisions on the spot. We have had some trouble with late references which have been handled kindly and patiently by Matt and the team, where many agents would have re-listed the property. We are being granted access to the property to measure dimensions, which is usually a no go until move in day. Any request we have had has been more than accommodated, and we would highly recommend Priory to others.

Kaiden · 26 October 2020

★★★★★ 5/5

Google

The service of the team was faultless from beginning to end. Having faced some problems in the run up to selling our property Matt and the team have been terrific. They care about their customers, they listen, understand and help in any way they can. A large amount of work was carried out prior to sale, where Matt and the team were able to hold a key for the property and liaise with contractors to allow entry. The property was marketed perfectly with 'offers over' - and through this and great service from the team, the best sale price was reached in as short as time as possible. We could not be happier and highly recommend them.

Phil · 26 October 2020

★★★★★ 5/5

Google

I've now sold 2 properties and bought a property with Priory and wouldnt go to any other estate agents. All the team at Priory are professional, really helpful and keep you updated every step of the way.

Jon · 17 February 2026

★★★★★ 5/5

Google

Great team at Priory in Tunstall. Don't hesitate to use them for your property sale. There is nothing that Paula and the team do not know about the property market locally. Paula has sold the house I have just moved out of three times in the past 15 years. Really chuffed with the team's effort from the first step into the property by Paula to value to key exchange to the new owners. Top customer service and I would recommend Priory without hesitation. In fact, don't bother looking around, you will not find a better service and at the right price. Thanks Paula and the team for a flawless service.

Alan · 27 October 2018

★★★★★ 5/5

Google

Absolutely first class professional service from start to finish. Matt and the team kept me informed every step of the way. Thank you Team Priory. I would highly recommend.

Gail · 1 November 2024

★★★★★ 5/5

Google

Priory made the whole process of purchasing our new home very straight forward, with assertive and clear communication as well as transparent and regular updates. Tania was fantastic with the wholesome advice she offered us in order to help us be successful in our bid and kept us regularly updated throughout the purchasing process. Overall we found the whole service very efficient with no fluff!!PositiveResponsiveness, Professionalism

Poppy · 26 October 2021

★★★★★ 4/5

Trustpilot

Praise for lettings

Staff are friendly and approachable and efficient, we thank Jill for the constant back and forth in emails on my part and to her for her assistance in securing the letting that we wanted.

Erin · 1 July 2024

★★★★★ 5/5

Google

Great and excellent support and service we got from Mr Matthew Heathcote during our move in as a first time buyer . Such a great customer service and support without any hassle . Cool and coordinating , positive response , problem solving techniques . Thank you

HONEY · 15 September 2025

★★★★★ 5/5

Google

Great team at Tunstall. I was kept informed at all times regarding the progress of the sale. My buyer’s solicitor was very slow and poor at communicating but Matt and his team were on their case to get the legal side moving. Matt knows the ST6 area well and I would definitely recommend them.

Clair · 26 October 2022

★★★★★ 1/5

Google

I have contacted Priory Property Services on more than one occasion to organise viewings on properties they have listed on Zoopla. None of the agents call you back when they say they will, no response to emails and we have been lied to. Over a month ago there was a property listed on Zoopla with Priory, me and my partner contacted Priory and spoke to an agent who said we would be able to book a viewing on Friday as they had not received the keys to the property yet. So, we were planning on waiting until the Friday before we called them again. Within 24 hours after our phone call with Priory the property had been sold as it was marked as SOLD on Zoopla. We are still looking to buy a property and hate to see properties listed with Priory after our experience!

Georgia · 28 April 2024

★★★★★ 5/5

Google

Well where do I start it's been a long journey. But finally got there what can I say about Matt , Paula. and the who team absolutely fantastic from start to finish couldn't do enough for you and always kepted me updated. Matt as gone to the …

Dion · 17 June 2025

★★★★★ 5/5

Facebook

Recently purchased another property with priory, excellent and smooth process throughout from the team, Matt also touching base every step of the way! Great work thanks guys.

Dave · 28 January 2025

★★★★★ 5/5

Google

A massive thank you to Matt, for all the advise and help he gave me, making the whole process of letting my property seem so easy from the beginning to the end. I was given regular updates and nothing was to much trouble. I would definitely not hesitate in recommending Priory Estate Agents to anyone, their professionalism was second on to none. Thanks again

Samantha · 27 October 2019

★★★★★ 5/5

Facebook

Great team at Tunstall. Kept informed at all times regarding the progress of the sale. My buyer’s solicitor was very slow and poor at communicating but Matt and his team were on their case to get the legal side moving. Matt knows the ST6 area well and I would definitely recommend them.

Clair · 1 June 2022

★★★★★ 5/5

Google

A very professional experience, always kept up-to-date by a member of the team, who took total responsibility/control on my behalf as was out of the country at the time. A massive thank you to Matt and the team for a smooth professional transition from start to finish....

Gemandrob · 26 October 2022

★★★★★ 5/5

Google

Fantastic personal & professional service from start to finish. Paula, Matt & the team certainly have the expertise & knowledge to advise & guide you through what can be a stressful time. I will certainly recommend to others & use them again in the future. Thank you to all at Priory

Alison · 12 April 2025

★★★★★ 5/5

Google

Priory Property Services were amazing throughout the recent sale of two properties. Paula and Matt kept in constant communication and ensured that the process went as swift as possible. Nothing was too much trouble and emails and telephone calls were responded to quickly and effectively. I wouldn't hesitate to use Priory in future sales and purchases. 5*PositiveResponsiveness, Professionalism, Value

Emma · 26 October 2020

★★★★★ 5/5

Google

We used priory for our sale and to buy our new house, we mainly dealt with Matt who was brill, he was always friendly and went above and beyond for us to secure the house we wanted. whenever we called or asked a question they always came back to us the same day.PositiveProfessionalism

Dave · 26 October 2021

★★★★★ 5/5

Google

Completely professional service from start to finish. From the first appointment with Matt, constant updates from the office, quick responses and a fast sale. I cannot recommend highly enough. I would not hesitate to recommend to any family or friends. A massive thanks to Matt and the team for all of your hard work!PositiveResponsiveness, Quality, Professionalism, Value

Matt · 26 October 2020