Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
Trustpilotthank you so much
i cant be more pleased with the service, and with being a lady on her own its most comferting that all i ve to do is send quick email or call and my problem is fixed, ben is my personal super hero , always there to help. it not always easy moving home but thank you ben you made it alot easier
5/5
TrustpilotHayley from butters John bee in…
Hayley from butters John bee in Telford, has been very helpful when answering all my questions when viewing a property. Hayley has made the process of looking for a rental property smooth and easy
Good morning Miss Alicia, It's great to hear you had such a positive viewing with Hayley, if you have any further questions then please don't hesitate to contact us on 01952 263 321.Kind regardsBJB
4/5
TrustpilotGreat Service!
Brilliant communication from Chelsea. She was very helpful and answered any questions I had. It was nice to deal with the same person each time who was polite and knowledgeable. 100% would recommend
Dear PaulinaIts lovely to hear such positive feedback on the service in which has been provided to you. Chelsea is also very grateful for your kind words and wishes you all the best in the future. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotGreat Professional Team
The whole team were extremely kind and professional throughout the whole process. We felt very well looked after and can't thank the team enough.
Thank you for your lovely review. Best of luck with your new home. All the best, BJB Sandbach
1/5
TrustpilotTerrible customer service been waiting…
Terrible customer service been waiting for a response for 3 days. Nothing phoned in can never get the letting team but get through to sales immediately. Shocker.
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotRental
I have spoken to Corrie from the crewe branch on the telephone she has been very helpful , and happy to answer questions I have as a first time renter .
Dear KatrinaThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
5/5
TrustpilotAmazing service
Amy Freeman dealt with a house myself and my business partmer were purchasing in order to resolve a very difficult dispute. From the moment we met Amy to the day we collected the keys, she was simply AMAZING! Professional, efficient and always replied to every email or phone call we made during a 6 month period. She is fantastic, definitely recommend this estate agents!!
5/5
TrustpilotExcellent service and thank you to…
Excellent service and thank you to Jenna who kept me updated at every stage
5/5
TrustpilotStaff at BJB are wonderful and very…
Staff at BJB are wonderful. Julie has been extremely helpful when dealing with her :)
5/5
TrustpilotMove made easier
Lydia, the agent, was extremely helpful and in constant communication as I sought to finalise my move into a rental property. Having rented multiple houses before through a conventional process, I found the fully digital contractual method alien initially, but she was always on hand to answer any questions and kept me fully informed throughout the process, even at hours considered unsociable.
5/5
TrustpilotRecently dealt with Natalie and found…
Recently dealt with Natalie and found her professionalism a credit to BJB!
5/5
TrustpilotRecently marketed my property with…
Recently marketed my property with butters bee through Rebekka GillApart from their first class marketing and service, to have found a tennant in under 24 hours is REMARKABLE Thankyou Rebekka
Dear Vince, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotThank you
Danielle from Butters John Bee has helped me recently with a difficult situation with my property, her knowledge and understanding has been such a great help in these difficult times.
Good afternoon, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotSpamming me about a house I don’t own
I am getting missed calls and voicemails daily from this estate agents about a property I know longer live at. Awful experience and won’t seem to leave me alone.
1/5
TrustpilotDefrauded a local charity out of over…
Defrauded a local charity out of over £5000 and housing vulnerable people fleeing violence in unsafe housing. Awful company, wouldn't have anything to do with them if they paid me...
Dear Callum,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotStacey O Hara is second to non she…
Stacey O Hara is second to non she gives 110% every time.
5/5
TrustpilotHighly Recommend Service
I have been dealing with Michael Ferris since we moved in and whenever there has been an issue he have always helped us out and provided a great service. Highly recommended.
Dear DanielThank you for your great 5 star review and we hope you are enjoying your new home, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
Trustpiloti booked 2 viewings for the same…
i booked 2 viewings for the same auction property and both times the viewings were cancelled and they said its a key issue. somethin not right here is it???
Dear Kashmir, We are sorry to hear about your experience, please can you email more details to help@bjbmail.com and our team can look this further?Regards,butters john bee
5/5
TrustpilotNew Tenancy With No Void
Just wanted to say, thanks again to the lettings team at Butters John Bee, Newcastle Branch for the quick turnaround in letting my property.Literally I had a tenant living in the property up to 26th November & then a new tenant has moved in today Fri 27th November - meaning no void period.Excellent work, especially to Abi & Chelsea :)
5/5
TrustpilotJust wanted to congratulate Luke Hill…
Just wanted to congratulate Luke Hill on his help securing me some quality tenants this year, its great to work with such a professional.Look forward to working with you in 2020!
We appreciate your positive review about your recent experience with us! We hope to see you soon!
5/5
TrustpilotBJB feedback - Lucy
Lucy Strassmann, was a pleasure to deal with. Very responsive and quick to answer any queries. If only all BJB staff were like her as you do get a mixed experience.
Dear Alex, Thank you very much for your lovely feedback about how helpful Lucy has been. I will ensure that your kind words are passed onto Lucy. Kind Regards, Hanley Lettings Manager
1/5
GoogleKeeps sending letters telling landlord to hike price up when we're allready struggling to pay current rates
1/5
GoogleTerrible. They look after a property for us. We get no updates and they never return our calls. We have sent numerous emails to different addresses and no reply. It's just unbelievable!
5/5
TrustpilotWould recommend them to any landlord…
Would recommend them to any landlord fantastic service, Stacey O’Hara is fantastic.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stoke-on-Trent.
