Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbsolutely fantastic service from all…
Absolutely fantastic service from all the ladies at St.Modwens Branston, they have been nothing but supportive of my self & my partner in buying our new home.Jenny especially has guided us through step by step and physically cannot do more for us if she tried, I highly recommend. Thank you to all the team especially Jenny & Olivia, you’ve made something stressful feel like a breeze
Abby-Gayle · 30 May 2022
Agent replied · 15 June 2024
Hey Abby-Gayle, we are happy to hear that you are thrilled with the experience given to you so far. Thank you from all of us, your feedback is really appreciated, Lydia
★★★★★ 5/5
TrustpilotHad some snagging completed by Callum…
Had some snagging completed by Callum in December and January he is reliable punctual efficient tidy polite and friendly. Very good all round tradesman. Thank you Callum.St modwen customer service have been very good in communicating and also in arranging snags to be fixed. Thank you
Denise · 1 February 2024
Agent replied · 15 June 2024
Hi Denise, thank you for your review. It's always great to hear that you've had a good experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
★★★★★ 5/5
TrustpilotMany thanks to Callum and John
Callum and John have both given consistently excellent service whenever they have visited my mother's apartment. Callum first visited shortly after Mum moved in, addressing a problem with her shower. He identified the cause of the problem, treated it and was very kind and helpful in explaining how to prevent the problem recurring. Recently Callum and John visited to mend a broken balcony roof. They worked conscientiously and efficiently and were extremely helpful. They even noticed that the glass in Mum's balcony had changed position and took the time to correct it. All in all, they could not have been kinder or more professional.
M · 7 October 2024
Agent replied · 23 October 2024
We are so pleased to hear that Callum and John have provided such excellent service to your mother. It's wonderful to know that they have been kind, helpful, and professional in addressing her needs. We appreciate your kind words and will share your feedback with them. Wishing you all the best, thanks, Lydia
★★★★★ 1/5
TrustpilotSo emailed you still no reply and a…
So emailed you still no reply and a blocked toilet..
Jemaine · 26 August 2026
Agent replied · 21 March 2026
Hi Jemaine,
Please accept our apologies, we are unable to find a record of the email you sent in response to your previous Trustpilot review. Please forward your email again to contact@stmodwen.co.uk, including details of your address and the development you live on, and we will look into this for you asap.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotRitchie who works for st modwen is top…
Ritchie who works for st modwen is top class. He’s done all our snags in our house and gone above and beyond to help us with house problems. Best tradesman onsite, thanks Ritchie 👌🏻ThanksSam and lucy
Sam · 30 July 2024
Agent replied · 24 August 2024
Hi Sam & Lucy, thank you for leaving such a positive review. We are glad our team at Heathy Wood has helped with your aftercare and snag list. Wishing you all the best in your new home, Lydia
★★★★★ 1/5
TrustpilotUSELESS CUSTOMER SERVICE
Customer services are horrible. Never call to say the technicians aren't coming. No text, no email nor a call. Useless. Worst ever service as they can't even update their customers. Do not buy from this cowboy building company. Garbage service all around. Actually no service at all just headaches and wasted time. Do not waste your money and go buy from another company. These take your money and laugh in your face. THE WORST SERVICE I HAVE EVER COME ACROSS!! Get better service from an Indian call centre!
Baljeet · 1 October 2024
Agent replied · 23 October 2024
Hi Baljeet, We understand your frustration and apologize for the inconvenience you experienced. We will pass this over to the team at Egstow Park. Thanks, Lydia
★★★★★ 1/5
TrustpilotStill a year on and not finished the…
Still a year on and not finished the horrific painting of the entire internals. Cancelled numerous times and make excuses constantly. Never buy a home from them as they use cowboy builders and customer service is horrific and don't care. Just send you complaint links if you're not happy. Pathetic service. If you're thinking of buying from St Modwen's then you should take all the money for the house and set it on fire. Its more useful to you that way. STAY AWAY..WASTE OF YOUR HARD ESRNED MONEY FOR A LACK LUSTRE CARE FREE SERVICE. NUMEROUS ISSUES ON OUR DEVELOPMENT AND PEOPLE ALWAYS COMPLAINING ABOUT ISSUES. Try Avant or another company
Bal · 1 October 2024
Agent replied · 15 June 2024
Hello, I’m very sorry to hear this about your experience. Please can you email sales@stmodwenhomes.co.uk with your development details so I can pass this review on to the relevant team. Thanks, Lucy.
★★★★★ 5/5
TrustpilotAmazing Aftercare Service done by John
We really appreciate the exceptional service John provided with the snags we encountered. We cannot thank him enough for a job well done! 👏
Joe · 11 May 2026
Agent replied · 31 May 2026
Hi Joe,
Thank you for taking the time to leave a review. We are delighted to hear that John was so helpful in resolving your snagging issues, and we hope that you are enjoying your new home.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotWe bought a new build on the Heathy…
We bought a new build on the Heathy Wood estate, ST Modwen's provided us with Richie as a general handyman / Snag man to complete our 7-day snags list.Richie was fantastic, Honest, and reliable, if he said we would do something it was done.
Anon · 2 February 2024
Agent replied · 15 June 2024
Hi, thank you for your review. It's great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. All the best, Lucy.
★★★★★ 5/5
TrustpilotVery impressive
We visited the Seaham Village development recently and met with Elaine. A great experience, she was so helpful and answered all of our questions. The show home is stunning!
Paulo · 31 March 2026
Agent replied · 31 May 2026
Hi Paulo,
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your visit to Seaham Garden Village and that Elaine was so helpful.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotAmazing Journey
This is an amazing moment which I need to share when our family finally done my home completion yesterday. I come from Hong Kong and we are the first time buyer in UK. A professional sales team and a great helpful project team which make me feel like my hometown. St Modwen is a great and efficient builder, Even we face a lot of troubles and problems of my new house, They are patient and kindness to solve the way, I need to special thanks to sales team Aaron/Jayne/Caroline . They are super perfect team and the best .
Susan · 8 September 2024
Agent replied · 23 October 2024
We are so happy to hear about your positive experience with our team. We strive to make the home buying process as smooth as possible for all our customers, especially first-time buyers. Wishing you all the best, Thanks, Lydia
★★★★★ 5/5
TrustpilotSt Modwen - Glan Llyn
I purchased a St Modwen Home in Oct 2022. I have had a few issues, but these have all now been resolved by St Modwen. I can’t thank the staff enough for all their hard work. From dealing with Simon and Toni in sales to Matt the site manager, Callum and John and Josh from customer services who have been very professional and helpful on all levels. St Modwen should be very proud of the staff on this site who are absolutely amazing 😀 😀
Ali · 29 August 2024
Agent replied · 23 October 2024
We are thrilled to hear that you are happy with your new home and that our team has been able to resolve any issues you encountered. We appreciate your kind words about our staff, especially Simon, Toni, Matt, Callum, John, and Josh. We wish you all the best, Thanks, Lydia
★★★★★ 5/5
TrustpilotKiln Gate development
From start to finish it’s been a really good experience, especially since getting my keys last week. Gemma has been amazing, nothing has been too much trouble, she’s explained everything to me about my new house and I was made to feel like a valued customer and resident.
Kerriejane · 10 October 2023
Agent replied · 15 June 2024
Hey Kerriejane, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the employee mentioned. May thanks, Lucy.
★★★★★ 5/5
TrustpilotGood quality customer service
Good customer service
Good customer relation
Well satisfactory and quality service
Always at our service etc.
Faith · 29 June 2026
Agent replied · 24 September 2026
Hi Faith,
Thank you for taking the time to leave a review. We are delighted to hear that you are happy with the customer service you have received.
Best wishes
St. Modwen Homes
★★★★★ 1/5
TrustpilotAnother false promise by St Modwen
Another false promise by St Modwen. After my last one star review, I was contacted via Facebook DM. The team advised forwarding my emails and they would arrange for the North West Team to address my concerns. This was brilliant service although a little late as it had already been months of no response to my communications.
Chris · 23 April 2026
★★★★★ 2/5
TrustpilotDon’t be fooled
Great home designs, owned our current home in Cofton Hackett for over 3 years. The major issue though is the corners that are cut and lack of accountability after they take your money. Customer service and them maintaining the estate, any snagging, etc. as they are required to has been utter s***. If you are a new buyer or looking at one of their houses, don’t let yourself get sucked in on the design alone, they will absolutely devalue your house and experience with everything they fail to do at the back end. Utter utter s***.
Arron · 18 August 2024
Agent replied · 24 August 2024
We appreciate you taking the time to share your feedback. We understand your frustration with the issues you've experienced, particularly regarding customer service and the handling of snagging issues. We strive to provide a positive experience for all our homeowners, and we're disappointed to hear that your experience has fallen short of your expectations. We have passed your review over to the most relevant team and will be in touch shortly. Thanks, Lydia
★★★★★ 5/5
TrustpilotNichola at Sunderland site recently is…
Nichola at Sunderland site recently is an absolute delight so welcoming, helpful and professional ⭐️💫
Clare · 26 June 2026
Agent replied · 24 September 2026
Hi Clare,
Thank you for taking the time to leave a review. We are delighted to hear that Nichola was so helpful.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotKyle went over and beyond to help us
Kyle went over and beyond to help us. Good all round experience.
Mary · 20 March 2026
★★★★★ 5/5
TrustpilotBranson leas popped in the office got…
Branson leas popped in the office got all the information we needed from Caroline and tigan
Jw · 17 June 2026
Agent replied · 24 September 2026
Hello,
Thank you for taking the time to leave a review. We are delighted to hear that Caroline and Tigan were so helpful, and we wish you all the best in your search for a new home.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotGlan Llyn development
Wow, from start to finish we’ve had nothing but a great experience buying a St Modwen home. Simon and Toni from sales have been so helpful during the whole moving process. Any questions or queries were answered promptly and openly. I felt they both went above and beyond to get us into our perfect dream home. Since moving in, we’ve had nothing but a great experience. Our home is perfect and completed to such a high standard! We’ve had multiple check in’s from Liam and the rest of the building team and the level of communication is so reassuring. I know if there ever was a problem we wouldn’t be concerned about it not being addressed. 10/10 service and satisfaction. Couldn’t ask for anything more really. I would recommend a St Modwen home to anyone in a heartbeat.
Victoria · 20 July 2024
Agent replied · 24 August 2024
Hi Victoria, thank you for taking the time to leave us a review. We love hearing that the team at Glan Llyn has helped make your home-buying experience a positive and exciting one! We'll be sure to pass your feedback on to everyone. Wishing you all the best in your new home! Thanks, Lydia
★★★★★ 5/5
TrustpilotJosh
Josh! Has actually been the only manager from st. mod , who’s actually listened to me and done everything I’ve asked. I’m so happy that I’ve finally had everything done. Thank you Josh for going out of your way to help us. Really appreciate it!
David · 21 October 2023
Agent replied · 15 June 2024
Hi David, thanks for taking the time to leave us a review. I'll pass your comments along to the employee; I'm sure he'll be very pleased with the feedback. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotGreat Experience
We had an amazing experience thanks to Caroline. She is wonderful and we couldn’t recommend her enough. She made the whole experience easy and none stressful. True gift to the company. Will definitely be looking at St Modwen houses in the future after outgrowing our flat.
E · 26 September 2023
Agent replied · 15 June 2024
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
★★★★★ 5/5
TrustpilotExcellent customer service and overall…
Excellent customer service and overall viewing experience with the estate agents. We have been to a few new homes and this was by far the best set up. Very friendly, knowledgeable and accommodating estate agents.
Kim · 6 January 2026
Agent replied · 24 January 2026
Hi Kim,
Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your visit to our development. All the best with your search for a new home.
Kind regards,
St. Modwen Homes
★★★★★ 5/5
TrustpilotGreat experience outstanding customer service experience
Quality of the building and it's plan was excellent, location of the building good and peaceful. Garden is good size. Was expecting the car park to be next to the building, that was our only concern. Other than that everything was good
Kofi · 15 December 2023
Agent replied · 15 June 2024
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
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