Trusted Agent profile · Stafford
★★★★★
1,002 reviews across 2 platforms
Off St. Leonards Avenue, Stafford, ST17 4LZ
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Stafford, at Off St. Leonards Avenue, is rated 4.1 out of 5 across 1,002 reviews on two platforms, including 44 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotL.cole
Ra at St modwen West works has been extremely helpful with advice as having problems at the beginning of purchase.He always rings to say how things are going along looking forward to moving in.
Hi Linda, Thank you for taking the time to leave a review. We are delighted to hear that Ra has been so helpful and we hope you enjoy your new home when it's ready. Best wishes St. Modwen Homes
5/5
TrustpilotExcellent!
Shirley is doing an excellent job, very responsive to phone calls, made sure we are satisfied by explaining us all the plans in detail and 3D images. Not pushy at all, gave us plenty of time before we decide. Andrew was also very helpful while Shirley was away. They suggested Beth as a mortgage advisor, we were not planning to go with her but we ditched our mortgage advisor and went with Beth. She sounded experienced and very thorough and pointed a major mistake our advisor had made, which was going to result in loss of money. We are also using the solicitor suggested by Shirley. So far very satisfied with all of them!Update: Our exchange has gone through smoothly, used St Modwens recommended mortgage advisor and solicitor, all of them very professional and stick to the timelines.
Hey, thank you for your review. It's great to hear that the team have been so helpful and we'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
4/5
TrustpilotRachel and Julie were very approachable…
Rachel and Julie were very approachable and professional in handing out the information, brochures and were very thorough with the process. Me being the first time buyer had little knowledge and confidence about the process but after they went through it all i am now pretty much content and very happy with the way everything went through at the reservation. I am very much satisfied and i shall keep in touch throughout my journey to my new home. Overall good staff, place and obviously good homes.
Hey Ram, thank you for leaving us a review. We are glad you have had a positive experience with us. I'll pass your comments along to the team! I'm sure they'll be very pleased to hear this. Many thanks, Lydia
5/5
TrustpilotCustomer Care Glan Llyn - Callum is world class 🌍🤩
Customer service team go above and beyond every time!A special thank you to Callum who is an especially skilled tradesman. His work and the results speak for themselves. What an absolute treasure to the company! Also Josh, big thank you for always getting things sorted for us! Cannot recommend Glan Llyn enough! The team here are 10/10
Hi Bethan, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best.Thanks, Lucy.
5/5
TrustpilotRichie - ST Modwen's greatest asset...
Richie - ST Modwen's greatest asset...Richie has attended our home today St Modwen (Heathy Wood) to complete an outstanding snagging item. As always Richie completed the item, and as always, goes above and beyond, He is always pleasant, friendly, and extremely professional. There is nothing that is too much trouble for him. A great person, and a true asset to St Modwen!
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on to the employee mentioned. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotGreat experience
Great experience buying a property with St Modwen. Julie and Adrian were very helpful and informative during the buying process and since moving in Steward and David have been great and very attentive to anything that needs follow up. Buying a house is very stressful but I think St Modwen did a great deal to help alleviate that stress.
Hi James, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting. Wishing you all the best in your new home! Thanks, Lucy
1/5
TrustpilotDishonest and scammy builder.
Poor customer service, a dishonest sales team, and arrogant site managers are just a few of the problems. Think twice before you trust a single word coming out of the sales team, because the way they treat you once the purchase is completed is an absolute sham. I got the keys to a property that did not even comply with their own designs. And when I asked about it, all I got was a bunch of lies, and it is still going on. They're putting off resolving the issues and, on top of that, they're causing damage to my property as if it were an accident. Never buy from them since they are a complete rip-off. They even warned me of these consequences a few weeks after the purchase was completed and told me to keep my mouth shut. Kiln Gate, Burslem is the location.
Hi, I am very sorry to hear you are disappointed in your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lydia
5/5
TrustpilotGlan Llyn
Our journey with St Modwen has been absolutely fantastic. Simon has been brilliant through out and we can’t thank him enough for everything he has done. The site guys Matt and Liam have been brilliant also. Highly recommend St Modwen if you’re thinking about buying a new build, and if you’re looking in Glan Llyn you’re in great hands - thank you all so much
Hi, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the employees mentioned; I'm sure they'll be very pleased with the feedback. Best Wishes, Lucy.
5/5
TrustpilotI would like to thank Dan from St
I would like to thank Dan from St. Modwen homes for an amazing support and after care, really helpful with everything that’s been requested. He had been checking on us to make sure we are 100% happy and that there is no issues. This man deserves recognition for this !
Hi Piotr, it's great to hear that our Pear Tree Fields team has been helpful and promptly corrected all your snags. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotVisited the Cedargate at Valley Rise…
Visited the Cedargate at Valley Rise Delves Lane on the 7/5/26. A stunning home presented beautifully. Joe who came to talk to us couldn’t have been more helpful. Received loads of info from her with no pressure.
Hi Matthew, Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your visit to Valley Rise and that Joe was so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotPlot#21 Repair Works
Plumber Andrew & Carpenter Matt are amazing. They help us to fix the issue quickly and are always polites, handle the job with care and skillful. St. Modwen Homes should be very pround of them. There is a huge differnece between selling a house or providing a comfortable home to customer. Thank you Matt and Andrew.
Hi Hong, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotWe purchased a property from St Modwen…
We purchased a property from St Modwen at Snibston Mill last week and had a fantastic experience throughout. Kyle, the sales representative, is very approachable, professional, and always welcoming, with a consistently positive attitude. He made us feel comfortable and supported from start to finish.
Hi Dan, Thank you for taking the time to leave a review. We are delighted to hear that Kyle has been so helpful throughout the buying process and we hope you enjoy your new home when the time comes. Best wishes St. Modwen Homes
4/5
TrustpilotOverall impression: Great
Overall impression: positive. The overall process went very smooth from beginning to end. It finished earlier than expected which is great. They kept us updated as the construction went forward. However. i felt at the end things were rushed and few minor things were left undone at the time of our move. But all of them have been fixed and sorted by now. In the end its all good. There were some miscommunication initially. I am a nhs worker. 5000gbp was supposed to be given towards our incentive. We chose 3000gbp towards our flooring. However, in the DIP rather than mentioning 3000 gbp, they mentioned a specific flooring type so this made our choice restricted. So we did not receive the whole 3000gbp that was promised to us. But the other 2000 gbp of the incentives has been given in full as promised. I think this was partly our fault as we should have read the DIP through before signing. But as first time buyer we did not have any idea about the flooring staff initially. The house itself is great. This is our first home and at the end of the day I look forward to coming back home. I find the peace I needed in this home. Again Over all the whole process was great. Few st modwen staff have been super helpful like Manjit, Wendy, Dylan, Lizzy.
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotGlan Llyn - Newport
Simon and the team at the Glan Llyn site in Newport has been fantastic throughout the whole process. Communication has been 10/10, quickly resolving any issues or questions we had. The team have been great to resolve any snags post moving into the property and this has always been dealt with professionally with great communication and customer service throughout. Thank you all:)
Hi Jessica, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
4/5
TrustpilotDo I buy a St Modwen Home? Oh, most definitely yes!
We bought our three bedroom home on Branston Leas Estate in March 2020 (just before the COVID 19 lockdown began) and moved in to it late July 2020.Pretty much from the start to the actual day of moving we were looked after by Lisa Preston and I cannot speak highly enough of her and how she kept us informed throughout what were very worrying and trying times. The original date for completion was planned for early May 2020, but due to the lockdown and revised working on site, the date was pushed back to late July. At all times we were kept informed and Lisa acted more like a good friend than someone I’d only spoken with over the phone.The only negative experience we have had was that on moving day, when the welcome to our new home was not there. Due to miscommunication (and COVID-19 lockdown rules) we never received the usual St Modwen welcome, but Lisa and the team did put things right for us and I can totally understand how this small part of the overall experience was missed.All in all I am extremely happy in my new home. We have had a few minor teething issues (snags), but all were handled by St Modwen and rectified.So, should you look at St Modwen when purchasing a new home? Definitely, their homes are stylish and affordable, and the quality - although not the most fantastic out there - it is about right for the cost of the house (If you want better, you’ll have to pay far more).So, would I recommend St Modwen? Most definitely! They’re a local firm that build decent, affordable homes. The sales team at Branston Leas, especially Lisa Preston were fantastic. Also, a special Mention to John Wain and Mick Brearley (the site construction management team) who were generous with their time on site visits to view whilst the house was being built and who have been caring, helpful and friendly throughout the whole purchasing process and beyond, and who have made sure any snags and issues have been sorted. Thank you for all your help.
Hi Paul, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotAnother great experience from St Modwen
Another great experience from St Modwen’s. Had our light fittings checked over by the incredible Richie. I cannot fault his workmanship. Richie is an asset to them. Always so hard working, professional and polite. Nothing is too much trouble and finishes the job to the highest of standards.Always goes above and beyond. Another great job completed by Richie 👍🏻
Hi Lorna & Eddie, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
1/5
TrustpilotAll friendly until you buy and give them reviews
They are all friendly and very helpful until you buy and give them reviews on platforms they ask you to put reviews. If you go to buy a house they have banners with 5 stars costumes satisfaction.I've been trap in this, once I bought the house they've been very demanding to give them good reviews on those platforms, after this if you need any help they won't care and pretend are very busy.Aftercare is shocking. Would not recommend buying a st modern property again!Terrible customer service all round!Hi Lydia,This is Banbury Place, plot no.26I don't want to put any more negative words about your company.Please have my garden sorted, there are just a few slabs which needs to be moved, it should not take more than a few hrs to have it sorted.Let's put it this way to make it transparent, today is 17th September let's see how long it's taking you to fix my garden (to move a few slabs), I will put here an updated when this will be sorted.NB: at the moment I have no update from you when you will fix it. I am tired of chasing you...23rd September, my garden have been sorted with your "after care services standards". One guy did just a 3 hrs work.I'm still very disappointed after this experience.
Hi, I am very sorry to hear you are disappointed in your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lydia
3/5
TrustpilotLovely house - poor customer service
Pre-sales was good. Major issue with the financial advisor they recommended, so had to exchange and complete on the same day, after a stressful few days to sort. House not ready as sales hadn’t informed site and flooring was wrong. Shoddy post sales/customer service - be prepared to chase!! House is lovely (now snagging done) - although some changes to the layout, especially lack of storage in kitchen would make it great - and the development is good. Really happy with what we have - but was more stressful than it needed to be to get the house sorted!
Hi Alex, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
5/5
TrustpilotAs a first-time buyer
As a first-time buyer, I appreciated the professionalism and support from the sales manager Julie Mccarthy. Her guidance, responsiveness, and clear communication made the experience positive and much less stressful.
Hi Mustapha, Thank you for taking the time to leave a review. We are delighted to hear that Julie was so helpful and we hope you enjoy your new home when the time comes. Best wishes St. Modwen Homes
5/5
TrustpilotA Pleasure Experience
Olivia and Arron were helpful and patient. They gave kind guidance when we visited show homes. They clearly answered the questions raised by me. Olivia assisted me in visiting the plot that I was interested several days. Besides, she also facilitated me to take photo for the plot of my friend. Eventually, I really appreciated the help she gave us when during the period we visited Branston Leas.
Hey, thanks for taking the time to leave us a review of your experience at Branston Leas. It's always lovely to hear positive feedback. I'll pass your comments along to the site team; I'm sure they'll be very pleased with the feedback. Many thanks, Lucy.
5/5
TrustpilotBramshall Meadows
What an asset Caroline McElhone is to the team. We were so grateful for her support and help whilst navigating through what should have been a straight forward conveyance but hit a number of hurdles which Caroline helped us to overcome.
Hello, Thank you for taking the time to leave a review. We are delighted to hear that Caroline was so helpful, and we hope you are enjoying your new home. Best wishes St. Modwen Homes
5/5
TrustpilotAm looking to buy a house ,I've been…
Am looking to buy a house ,I've been dealing with Sue ,she is very kind and patient and provided me with all information needed, Sue highly recommended .Thanks
Hi Nesrin, Thank you for taking the time to leave a review. We are delighted to hear that Sue has been so helpful and we wish you all the best with the purchase of your new home. Best wishes St. Modwen Homes
5/5
TrustpilotFirst House Buyers!
Just want to say how amazing Kyle has been with buying our First House! His customer service is excellent, always there if we need him no question is too small! Also, when viewing other possible plots all other estate agents claimed it would be September. But Kyle pushed and has said we could be in for June which helps massively!
5/5
TrustpilotST Modwen - Banbury Place
St Modwens have been nothing but helpful, supportive and understanding from start to finish. I never thought getting a new build property would be so simple and such an easy process. With friendly help every step of the way. I would like to give a special mention to Lizzie, Kieran, Manjit & Phil from the Banbury team 🙌🏾 once again Thanks to you all again for making our move so smooth!
Thank you for leaving us a review Dee. We are glad you've had a positive experience with us. Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
