Trusted Agent profile · Stafford
★★★★★
463 reviews across 2 platforms
14 Salter Street, Stafford, ST16 2JU
Dourish & Day's office in Stafford, at 14 Salter Street, is rated 4.6 out of 5 across 463 reviews on two platforms, including 366 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dourish & Day Stafford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
The Trusted Agent 2026 results for Dourish & Day, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
FacebookWe have just completed on a house sale this week. The team at Dourish and Day have been Fabulous all the way through our sale, very professional and very helpful. I would definitely recommend anyone to use them, it will make what would normally be quite stressful an easy journey for you.Thankyou allDebbie & Lee
5/5
Facebookbrilliant service for the sale of my late nan's property. would highly recommend. claire was fantastic also.
Thankfully I am finally free from dealing with this estate agent who have made the sale of a late loved one’s property an utter nightmare!From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone!I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase!D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised.I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there!I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!
5/5
GoogleReally responsive, very helpful.
Thanks for your comments and 5* Stacey - greatly appreciated!!
5/5
GoogleI would not hesitate to use them again, they are all so helpful. Best agents in town in my opinion.
Thanks for your review Rosemary. We really appreciate your kind words and look forward to helping you in the future.
5/5
GoogleVery good customer services and wonderful office
Really appreciate your review, thanks for giving us 5 * Greatly appreciated by all the team here at Dourish & Day
4/5
GoogleClean, pleasant and helpful
Thanks for leaving us 4* review - greatly appreciated!
5/5
GoogleThis agency was amazing and I would absolutely choose them again!PositiveQuality, Professionalism
Thankyou for your fabulous review! We really appreciate it!
5/5
FacebookVery efficient friendly staff who work hard to satisfy the client 5. Star service in my opinion.
Thank you for your kind words Bob. We look forward to assisting you with the sale of the house. Regards, the Dourish & Day team.
5/5
GoogleVery professional and award winning excellence
Thanks Al, we really appreciate you taking the time out to leave us a 5* review. Happy to assist in the future, if you ever need any further assistance or help!
5/5
GoogleReally helpful and always professional
Thanks Ruth - greatly appreciated!
4/5
GoogleVery helpful,and pleasant staff. Helpful during the process of moving.👍 …
Lovely review from you - thank you so much for taking the time out and leaving us 4 stars! Hopefully next time, we'll exceed your expectations :)
5/5
FacebookA big thank you to all the team at Dourish & Day. Excellent service from start to finish. A smooth sale of my mums house, handled professionally and sensitively under the circumstances. Great communication all the way. I would highly recommend them if you are thinking of selling your property.
5/5
FacebookBest estate agents in Stafford. we recommend to our customers all the time.
Thank you Martin for your kind review.
4/5
GoogleHelpful and friendly staff
Thanks for leaving us a review Mark, it's great to hear that our staff were helpful and friendly!
5/5
GoogleSuperb in every respect
Thanks for giving us a 5* review - greatly appreciated!
5/5
GoogleReally responsive, very helpful.
Thanks for your comments and 5* Stacey - greatly appreciated!!
3/5
GoogleAll properties listed but difficult to find specific one
Sorry to hear that you've struggles to find the right property on our website. Thanks for the feedback though and we'll review this when we next look to update our website.
5/5
GoogleVery professional and helpful with all enquiries. Made buying a house simple and stress free.
Hello Louise, thanks for the review. We really appreciate you leaving some comments about our service. We’re so pleased that you decided to buy your first home through our agency and we hope that you soon settle in. Let us know if there is anything further we can help with.
5/5
FacebookBought a house through Dourish and Day. Have to say the service was excellent. Communication was good and they managed to coordinate all parties well. Chased where necessary and always came back with answers. Dani in particular was very good and really thankful for her help and support.
5/5
FacebookGreat service from start to finish. Highly recommended!
Thank you Dan for your kind review.
5/5
GoogleExcellent service, friendly and reliable.PositiveProfessionalism
Really appreciate your comments and 5* review Kim! Thanks for taking the time out to leave feedback.
5/5
GoogleTimely, efficient and kind staff :)
Very nice words Aka - thank you for leaving us a 5 Star rating :)
5/5
GoogleNice place and friendly staff
Thanks for leaving us a 5* review and your comment that we're a nice agency. We're glad that we've been able to assist you.
5/5
GoogleReally good independent estate agent's
Thanks for your review Alan - greatly appreciated and we're so pleased that we were able to help you with your house move!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dourish & Day, Stafford won Trusted Agent.
Tell us what you need and we'll put you in touch. Dourish & Day Stafford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
