5/5
TrustpilotFantastic service very helpful would…
Fantastic service very helpful would highly recommend
Trusted Agent profile · Stafford
Verified
DB Roberts Stafford reviews
★★★★★
564 reviews across 2 platforms
18 Salter Street, Stafford, ST16 2JU
DB Roberts's office in Stafford, at 18 Salter Street, is rated 4.7 out of 5 across 564 reviews on two platforms, including 286 Google reviews rated 4.8.
About DB Roberts Stafford
Our office is located on Salter Street, opposite the popular Gatehouse Theatre. Our team have a wealth of knowledge of the local property market and are ready to get you moving.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBy far and away the worst estate agents…
By far and away the worst estate agents in Shropshire, from the snotty attitude of its ‘sales negotiators’ to the lack of communication, throw in a couple of ‘Ghost viewings’ and not being able to find my own listing anywhere, how they are still in business is beyond me, if you are thinking of selling, buying or renting please please please do yourself a favour and go to a competitor, you can thank me later.I will never deal with these inept fools ever again, they just suck the nice right out of you!!!!
1/5
TrustpilotAwful Company
Following the death of my father, I sold the house just shy of 12 months post his death, no issue with the sale.My experience relates to the email received this week from DB Roberts stating a “Happy Anniversary” it’s been five years since you moved. The email then went on to push me to sell with them again!Although years have passed, this email from them still upset me.I have emailed DB Roberts twice and both emails ignored. Obviously don’t careInteresting GDPR came into effect a year after I sold and I’ve not given permission to hold my details. So second issue is the breach in my privacy and data.The stigma of being an estate agent in the days of gazumping just goes to show that 30 years on, still haven’t become professional
5/5
TrustpilotTia has concluded a couple of tenancies…
Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.
Agent replied · 24 August 2024
Thank you for sharing your positive experience! We look forward to assisting you again in the future!
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
5/5
GoogleFound the staff at DB Roberts all very helpful and friendly. Kept us informed of the progress for the house sale in a very timely way. Highly recommendable.
5/5
GoogleDb Roberts I found to be very a friendly customer focused company, whoever answered the phone they were always most helpful. Most of my dealings were with Emma and Demi via email and they were always quick to act and respond and one very …
Agent replied · 13 June 2024
Thank you for giving us a 5* review Ian! We are happy we could help you with purchasing your new home. Best wishes, DB Roberts.
5/5
GoogleColleen and the team were always really helpful and kept us informed. Would recommend!
Agent replied · 13 June 2024
Thank your kind comments Ed. It's really lovely to read positive feedback and it makes me very proud of the team here. It would be lovely to think we could help you in the future - or your friends and family should you ever need us. Thank you once again
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too! Tia Scott Thankyou again You’ve been incredible!👍
5/5
TrustpilotGreat service
Delt with by Adam Excellent communication Professional service Helped me find the right home through great product knowledge and recommendation
Agent replied · 24 August 2024
Thank you for your feedback regarding Adam's service!
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
5/5
GoogleWhile looking for our first house, we registered with several estate agents in Stafford. DB Roberts where the only ones to keep regular contact and support, as we were looking for quite a while. Jeri helped us find the house that ticked all …
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
5/5
TrustpilotToilet blocked
I received a call to say there was an issue with a blockage within the building caused by an outside pipe.Bethany at DB Roberts kept me informed and up to date. Getting in touch with contractors to get the problem sorted quickly and efficiently.Thank you for dealing with the problem and liaising with the tenants.
1/5
TrustpilotNot a chance in hell
We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.
5/5
GoogleExcellent communication and a very professional attitude- thank you.
5/5
GoogleAlex from Db Roberts very helpful. Prompt on the phone and came back with fast reply. Made the process easier for purchase. Would recommend.
5/5
GoogleListed..viewed..sold in 3 days What more can be said! Very professional great communication …
5/5
TrustpilotD B Roberts Lettings: Landlord Recommendation
D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.
5/5
TrustpilotSale of residential mobile home
Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day
5/5
TrustpilotClaudie was most helpful.really good…
Claudie was most helpful.really good customer service
5/5
GoogleI recently went to view a property with you and Debbie showed me round. She was very friendly, knowledgeable and professional. Thankyou Debbie.
5/5
GoogleHonestly Impressed with pragmatism, comms and genuinely invested in getting a fair sale over the line. Thanks so much, Alex !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about DB Roberts Stafford
How many reviews does DB Roberts Stafford have?
DB Roberts's Stafford office has 564 reviews across two platforms: 286 on Google, 278 on Trustpilot (across the whole business).
What is DB Roberts Stafford's rating?
DB Roberts Stafford is rated 4.7 out of 5 across all 564 reviews, and 4.8 out of 5 on Google from 286 reviews.
Where is DB Roberts's Stafford office?
DB Roberts Stafford, 18 Salter Street, Stafford, ST16 2JU.
