Trusted Agent profile · Stafford
Verified
★★★★★
564 reviews across 2 platforms
18 Salter Street, Stafford, ST16 2JU
DB Roberts's office in Stafford, at 18 Salter Street, is rated 4.7 out of 5 across 564 reviews on two platforms, including 286 Google reviews rated 4.8.
Our office is located on Salter Street, opposite the popular Gatehouse Theatre. Our team have a wealth of knowledge of the local property market and are ready to get you moving.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful in advising the path to follow when selling a property and keeping me informed of actions I need to act on. I would recommend to friends and family.
Thank you Cyril, we appreciate your kind words and recommendation. It’s great to hear that our team have been able to guide you through the process and keep you well informed along the way. Wishing you all the best with your move!
5/5
GoogleA very good estate agency Very professional Staff brilliant
Thanks for the five stars, John! We're glad our Stafford team made such a great impression.
5/5
TrustpilotJane was really accommodating
Jane was really accommodating, has managed to squeeze us in twice for short notice viewings! Really appreciated the flexibility. She was really friendly and didn't make us feel pressured.
We're thrilled to hear that Jane made your experience enjoyable. We look forward to helping you find your perfect home!
5/5
GoogleWe are very happy that we choose Brockenhurst Lettings ! We appreciate that you are always there for us, no matter what! We did not have any major issues since we moved in and when we had small issues …
Thank you so much, Florentina and Gaby, for your kind and heartfelt words! We're so pleased to hear how happy you’ve been with the service from Tianna and the team. It’s always our aim to make sure you feel supported, secure, and at home, … More
5/5
GoogleWe’ve been very pleased with the support Adam has provided throughout the conveyancing process. His responsiveness and clarity have made a real difference. I’d highly recommend DB Roberts based on our experience so far.
Thank you for your rating, Dickson! We’d love to hear more about your experience so we can continue improving. Feel free to reach out to us by emailing marketing@dbroberts.co.uk
5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
5/5
GoogleSuch a friendly welcoming team, felt so relaxed in what is a very stressful situation! Thank you to Alex for being so helpful
5/5
TrustpilotSuper friendly service
Bethany is always available to take my call, friendly and proactive. Excellent service all round, thank you.
Thank you for your feedback!
5/5
TrustpilotI have recently taken a rental property…
I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly. A very friendly but professional service 10 out of 10!
5/5
GoogleWe are more than pleased with the service we received from db Roberts. We had several viewings from interested parties and sold much faster than we expected . Thanks to all involved with our sale.
Thank you for the lovely review. We’re so pleased the sale came together quicker than expected and that you felt supported throughout. We’ll be right here to help with the next steps as you move forward.
5/5
GoogleAdam was very helpful, knowledgeable, and quick to respond to any requests for further information. Made the process a lot easier.
5/5
GoogleThank you Alex for providing an exceptional service, I definitely recommend DB Roberts to others. A huge thank you 😊 …
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times. I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
5/5
GoogleExcellent service in a friendly and professional way.Particular thanks to the lady who guided me around the property with knowledge and sensitivity. Am pleased to recommend D B Roberts as a company to do business with.
Thank you for your kind feedback. Your recommendation is greatly appreciated!
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
GoogleAbsolutely first class service, streamlined, excellent communication, recommend 100%.
Thanks, Keith! It was a pleasure assisting you. We’re so glad you had such a positive experience and felt well-informed throughout. We appreciate you taking the time to recommend us so highly to others!
5/5
GoogleExcellent communications from beginning to the end. Written quotation of the charges involved, accompanied viewings and always notified when these were taking place to make sure we were happy. Conversations followed up by email. I would recommend DBRoberts as agents and would happily use again if I was selling in the area.
4/5
GoogleI have been very impressed and pleased with the efficient and professional service received from DB Roberts so far. Communication has been excellent- I am looking forward to share more positive feedback in due course
Thank you for your positive feedback! We’re looking forward to continuing to support you.
5/5
GoogleAlex Spittle and the team at DB Roberts, Stafford have been amazing, communication was brilliant from start to finish
4/5
GoogleFriendly and approachable staff with a strong focus on excellent customer service. Able to deal promptly with queries and help ensure that the marketing and sale of a client's property proceeds smoothly.
Thank you for your lovely feedback John! We're so glad you found our Stafford team friendly and the selling process smooth. We're always here if you need anything else.
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