Connells Stafford reviews

★★★★★ 5/5

Google

Although we didn’t buy through Connell’s, We nominated Sian as our mortgage adviser. As first time buyers we were unsure of the process and nervous to start our journey. Sian was very supportive and helped us every step of the way and made sure to update us regularly so we weren't kept in the dark. We would 100% recommend Sian, even if you aren’t buying through Connells!

Chloe · 15 December 2023

★★★★★ 1/5

Google

Keep away from this estate agent at all costs.i have never experienced anything like this. Very expensive to other estate agents, don't now why they perform worse than any others I've used. Ryan the manger is Very Rude and belittling . Ryan is nothing but a bully, jess is no better. They never followed up on my sale unless I emailed them or called them time after time. I've sold over 8 properties and never experienced such a bad service. I was also lied to by Ryan on more than one occasion. They told me different things and they said they didn't. No communication in that office at all I've told all my friends and family to keep well away from such a bad estate agent. They don't even rate one star really.

Denise · 10 November 2022

★★★★★ 5/5

Google

Bethan was so helpful regarding my experience viewing rentals, friendly and knowledgeable regarding the properties I viewed, keeping me informed along the process. Thank you Bethan

Alicia · 15 June 2025

★★★★★ 5/5

Google

Mike has been professional and very responsive in all our dealings in getting my house ready to market. With his level of experience and expertise I’ve no doubt it will be sold in no time. Highly recommended.

Sarah · 27 November 2024

★★★★★ 5/5

Google

Connells have made this transition as stressless as possible, we are very greatful of that. We were kept upto date throughout the whole process as being. The knowledge in their field has helped us purchase our first home. Thank you to all the patience and guidance Connells, Stafford. Especially, Jon Hill. You are a great help.

Katie · 15 October 2025

★★★★★ 5/5

Google

Bethan has been amazing and very helpful through the process of moving into our first flat! Any questions we had were answered as soon as possible and she made us feel so much more confident through the whole process! Thank you!

Amelia · 11 August 2024

★★★★★ 5/5

Google

Mike Alldritt is brilliant

Emily · 8 November 2025

★★★★★ 5/5

Google

Couldn’t recommend Will Colley enough! He got us in our new home within a week! Nothing was any trouble for him, very professional and always goes the extra mile! Really appreciate everything you did for us! Highly recommend

Owen · 11 August 2024

★★★★★ 5/5

Google

Connells have been fantastic during and to the end of our search for a new home , Bethan straight away was informative and her customer approach is fantastic, Will did our viewing he was friendly, again informative , It's an easy 5 stat review for this lovely team 🗝️

Ella · 8 November 2025

★★★★★ 1/5

Google

I WOULD NOT RECOMMEND USING Jon Hill at Connells Estate agents, I asked them to sell my property whilst I was away? FROM DAY ONE, I had to do all the chasing? Not just once, all through the selling process? Asked my daughter to go into the agents to find out what's going on? She got fobbed off, too? He lost my documents to the solicitors, Asked me to send copies back to him ? I had to re send documents to solicitors? I asked if he could take out a spoilt milk carton from the fridge?the next time he was doing a viewing, He said 👍, 2 months later, it's still in the fridge ??? I asked why there wasn't a sold subject to contract on the sign? He said the wind had blown the sign over, the new guy erected the sign, and failed to put sold subject to contract up??? I was very disappointed with the way I was treated? THIS IS THERE STATEMENT? "Connells Stafford has one simple philosophy; to remove all those stresses ,and strains? (I HAD NOTHING BUT STRESS) by offering a personal yet innovative approach with you in mind. (what a load off s___t) Connells Estate Agents in Stafford have a team with years' of combined experience. Jon Hill, Branch Manager, offers a wealth of experience and knowledge of different market places,

Simon · 2 November 2024

★★★★★ 5/5

Google

Me and my partner were looking to find our own space for the first time, Connells has been amazing in finding somewhere in our area and price. Any and all of our questions have been handled in a smooth and professional manor, we’re amazed with the efficiency and speed of the team. Bethan and Will have talked us through a multitude of options or avenues we can go down and we hope anyone else that moves in the future has an experience me and my partner had. Connells is the best option we could of found!

Nico · 26 October 2024

★★★★★ 5/5

Google

I just want to say thank you to Megan and Connells for going above and beyond to help us find the right property… in a tight time frame! It was such a stressful process for us and with the market as it is, we thought we wouldn’t find anywhere. Megan was constantly in touch and called when something was available (something other agents didn’t do). She was really upbeat and reassuring, and she made the referencing process really straight forward. Thank you!

N · 10 November 2023

★★★★★ 5/5

Google

As a complete novice to the house buying process- Sian Williams has been a saint! In our initial appointment Sian went through the whole house buying process and answered all the questions myself and my partner had- which as you can imagine was lengthy. she made us feel so comfortable and has definitely helped make this experience one we’ll look back on fondly! We didn’t have a property to sell, and purchased from a different estate agents but Sian represented us through it all and we couldn’t fault her. We were in a unique situation whereby the property we were purchasing went to probate during our purchase. Sian quickly became my go to when I needed realistic timescales to help manage our expectation. We couldn’t have been happier with the service and can’t thank Sian enough for being amazing at what she does! 🌟

Ellie · 10 November 2023

★★★★★ 5/5

Google

Having spent some time with some other competitors as well, I can deduce that Connells has a company culture that seems to be better prioritising their employees than the others. Whoever finds this comment subjective is welcome, but this is what I feel. I had worked with two Connells staff so far. I am very pleased with both of their communication skills. I’ve taken mortgage consultancy services from Miss Sian Williams in Connells. She is an excellent advisor with great communication, planning, and follow-up skills. She has provided consultancy according to my unusual case with utmost care. That was what I was looking for in today’s world invaded by Chatbots, ChatGPT, and OpenAI. It is wonderful to communicate with a professional human being with so much experience who also keeps track of the current market conditions and forecasts. I would highly recommend Sian to anyone for her mortgage services consultancy. The other staff was the Sales Negotiator Miss Imogen Lees. She had been very helpful and stayed patient with my family’s various asks. Always behaved friendly and welcoming. Hope to work with her in the future again.

Guney · 10 November 2023

★★★★★ 5/5

Google

Having started the homebuying process with no clue what to do or expect but the team at Connells provided more than enough guidance throughout. Sian was brilliant at helping me understand the mortgage process. Anything I didn't understand she would explain further until I understood it better. Always quick to reply to emails and calls and did more than expected to provide support. Imogen and Jet were also great on sales. As viewings with them went on, they understood my needs for a property and would be very transparent when suggesting properties based on what I was looking for. Would highly recommend seeing them if you are looking for a property.

Kevin · 10 November 2023

★★★★★ 5/5

Google

As a first time buyer Roberta has been really helpful. She explained the process of buying an house and made it seem a lot less stressful. Roberta has continued to support me with the process even after my mortgage offer. Highly recommend.

Megan · 8 June 2025

★★★★★ 5/5

Google

We are just coming up to the completion date of purchasing our first house together, Sian was absolutely brilliant through out the whole process. We couldn’t recommend her more, she explained everything in great detail to help us understand each step in the process, and has been there to help with any enquiries since! She definitely took a lot of stress away from us and made it super easy to apply for our first mortgage!

Ellie · 10 November 2023

★★★★★ 1/5

Google

My experience after renting a home through Connells Stafford branch for 5 years!!! Was appalling. We left the property for the branch to attempt to charge us illegal fees (tenancy renewal fees made illegal in 2019 and the fee the reckon was from 2020 but attempting to charge us for it in 2024 when we decide to leave the property…). The office staff do not seem to communicate. Helens attitude is absolutely appalling, how she works in customer service is beyond me (I have also seen other reviews about Helen’s attitude towards customers). Months of back and forth arguing over the attempt of them taking illegal fees from my rental deposit could have all been avoided with some simple customer service training and communication within the office. The only helpful member of staff I found was Megan but even then it always seemed she to be rushed off her feet. (probably clearing other staff members messes up). Overall I would just avoid Connells Stafford for rentals as there is plenty of better estate agencies within Stafford which abide by the rules on letting out properties and are probably more professional and customer friendly

Rhys · 13 May 2024

★★★★★ 1/5

Google

Called to make an appointment to view a home and dealt with someone who was super rude in the lettings team who ‘passed on a message’ for the sales team to call me back. They didn’t pass on the message so I called again and when I eventually spoke to someone I was told I’d need a mortgage in principle to VIEW a property. I’d already advised we’ve got a financial advisor and are in a position to put in offers and they wanted a mortgage in principle PER VIEWING. Advised I’ve never had this request from any other estate agents (why would they for simply a viewing) and they’ve now lost first time buyer business. Amazing they sell anything if this is their process! Very disappointing and extremely put off, will not be reaching out again no matter how lovely the house is.

Abbie · 13 May 2024

★★★★★ 5/5

Google

Couldn't be happier with the service from the team at Connells, Stafford. Imogen has been great, showing us round on our viewings. Sian has been fantastic in helping us through getting a mortgage as first time buyers. Would definitely recommend.

Racheal · 10 November 2023

★★★★★ 2/5

Google

First and foremost, no issues with connells themselves at all. Polite when visiting tenants, do they’re job properly, couldn’t fault them. However Helen at the branch, was incredibly rude over the phone with us, then to come in store and be met with the same attitude was a big shame. It’s never nice to be told you’re losing your home, I understand it’s a day to day job for the staff but unfortunately the routine and Rhythm of it being a job has dehumanised the entire journey of it. Not at all happy with the customer service from Helen at all today, it’s one thing being told you have to move but being spoken to the way we were about it, was not necessary and could have been done better!

Dan · 13 April 2024

★★★★★ 5/5

Google

Great customer service with Bethan Mason letting negotiator, lovely job and smooth process, great response and communication. Made my move really easy so thank you so much Connells and Bethan 😊. …

Mel · 10 December 2025

★★★★★ 5/5

Google

Sian has been so helpful in arranging a mortgage for my first home. Having never gone through the process before, Sian has walked me through every step of the way and been very helpful. Thanks so much!

Abbie · 10 November 2023

★★★★★ 5/5

Google

We've had a very good experience at Connells, they're super helpful especially as we're first time buyers, had properties lined up for us to view and got us into contact with their mortgage broker Sian who has also been incredibly informative and helpful. Jet Rathbone is who has been helping us with finding and buying a property and we couldn't be any more pleased with the service from Connells

Chloe · 10 November 2023