Trusted Agent profile · Stafford
★★★★★
771 reviews across 2 platforms
Martin Drive, Stafford, ST16 1AQ
Charles Church's office in Stafford, at Martin Drive, is rated 4.2 out of 5 across 771 reviews on two platforms, including 8 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional team with great service
Snagging issues are being dealt with in a timely manner, we were kept up to date with the build progression and it was ready for when they said it would be when we reserved the plot.
Hi,Thank you for taking the time to leave your honest feedback. We are glad that you are being looked after by the customer care team and we wish you many happy years in your new home.Best wishes,Ava
1/5
TrustpilotWorst decision of my life.
Buying a property from Charles Church was the worst decision of my life. At the time of purchasing I wasnt aware they were owned by persimmons. If I knew this I wouldnt of considered buying it. Anyone who doesnt know how poor persimmons are please go to the BBC website and search "Persimmon lacks minimum house standards"So I moved into my property in July 2020, I reported 78 snags within a couple of weeks. Once reported contractors attended, told me it wasnt there fault that items were broken, told me its up to Charles Church to resolve. Charles Church then refuse to resolve the problems unless I get an independent inspection to prove its an issue. After getting the inspection they reluctantly attempt to complete the work but say "they are doing it as a gesture of goodwill". They also refuse to pay for the cost of the independent inspection. Ive not had 3 month battle with them about virtually every snag I've reported. There contractors have failed to attend on over 13 occasions during this period. They have failed to respond to multiple emails and never call me back. On my estate there is around 40 houses. Ive spoken to around 20 people who have purchased the other houses. Not one of them is happy with either the quality or the customer care department. Not one!The entire process has had a massive impact on my mental health and effected my ability to work for the NHS and deal with the pandemic. To add insult to injury: I sent a complaint which was 7 pages long listing the refusal to rectify reported issues, staff not turning up, arguments between contractors on who should pay for the repairs. When Charles Church responded by saying "we are sorry for any perceived failings". They couldn't even agree they had done anything wrong! They have obviously not learned there lessons from the damming independent report from 2019.
5/5
TrustpilotVisit to Harlands in Uckfield
Francesca in the site office was very helpful and informative and was very patient with us.
Good afternoon Mrs Baker, thank you for your kind words. We are so pleased to hear that you have been well looked after by Francesca, we shall certainly pass this on.Best wishes,Rose
1/5
TrustpilotToilet soil pipe left open
Toilet soil pipe left open, built a stud wall over the middle of it and then covered with a carpet!! Part of the open soil pipe is in our lounge, the other part actually in the cloakroom, where they had obviously decided to resite the toilet. There has always been a smell in the house. Absolutely disgusting customer service, acknowledged first email over a month ago but now refusing to reply and at last count it took 45 minutes to call customer service and still could not get through. If buying one of these houses look under the carpets they have kindly laid. Will be taking this further, this particular house is on Kingswood
5/5
TrustpilotReally good engagement so far.
Dear Ken, Thank you for sharing the start of your new home journey with Charles Church . We are really pleased to hear you have been so well looked after by the team at The Croft, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
1/5
TrustpilotCharles Church @ Prince Regent
Charles Church @ Prince RegentJust received a phone call at 19:30 on a Thursday evening informing me that everything on the site has now been sold and the last 3 plots were due to be released for sale imminently. (The plot we’d chosen was the last to be built, ready in 10 months) I was told when placing the early reservation I wouldn’t need to do anything for the next few months. Now I’m being told I may need to be sold within the next couple of days!!!!As a earlier post said “be ready to walk away” and I now see why they receive such a low score. If anyone from Charles church wants to get in touch I reserved plot 46!
5/5
TrustpilotOur move has been smooth and the team…
Our move has been smooth and the team have been very helpful. It’s been more or less stress free and really good after care. Thanks
We are delighted with your review Mr Eastwood and thank you for sharing that with us. It really means a lot to all of us, the team will be delighted when I share this with them. Best wishes, Lily
5/5
TrustpilotLovely experience
We are buying a new build in Flockton. The experience has been made extra special by dealing with Lynn on site. Lynn is so friendly/helpful and honest and makes the experience a joy and not stressful!
1/5
TrustpilotDisability haters
Enquired about house. Noone phoned me back. Finally phoned up and spoke to sales team. Got asked ' are you the one with disabled child' ? Told properties gone and other one reserved and I need to contact another organisation instead. I asked when it had gone and she said this morning ! I tried to ask if anything else but just got told there's nothing and other one had been reserved. She couldn't get me off phone fast enough. later in day I had a voice a from her obviously answering my email and not realising it was me , saying plot had gone but there was bother one available! I'm thinking of reporting her to equality and disability rights commission. It's disgraceful behaviour. It appears as though they are filtering out prospective buyers who they may see as 'undesirable' for the site. Stay well away from this developer. Proponents of hate. They should be refused planning permission to build these sites.
5/5
TrustpilotSettling into our new home
I think your staff in the office at herons park are very kind and helpful always ready to help. Also the builders on site are very good always kind and helpful.
Hi Anita,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
1/5
TrustpilotIf I could give no stars I would.
If I could give no stars I would.I’ve never known such a badly run company with managers who are exceedingly rude and blatantly lie.I have spent two years trying to have the problems caused in my home rectified. Phone calls, emails and visits. With cracked walls inside and out caused by pile driving.They have denied all correspondence and even denied coming to my home.I’ve asked for management to visit (with obvious distancing) to the view the damage caused outside . Yet nothing Shameful.
4/5
TrustpilotWe purchased our 5 bedroom house on the…
We purchased our 5 bedroom house on the Prince Regents Court development in Sherburn in Elmet, Leeds towards the end of 2019. We moved in to our lovely home in March 2020. The current sales team and site managers are extremely helpful and friendly. We have fantastic views to the front of the house. The house has some internal snags which are still outstanding mostly due to the restrictions and effects of COVID-19. We are happy with the build and layout and have referred / recommended Charles Church to a number of friends.
2/5
TrustpilotMy husband and I have seen the showhome…
My husband and I have seen the showhome in Cottenham and we were surprised to see a large crack between the wall and staircase (along the staircase). One of the curtains in the living room had been removed as the support was almost falling off the wall. Initially, we were very much convinced that this builder has the house we wanted, but not sure what to think about the quality of the house and what would be their after sales support when they did not bother to fix and polish the showhome. I have asked their representative about it and have been told that this is a normal process, but I very much doubt it. With only 7 days from moving in to report any faults and issues, I think that such cracks will appear later and then it will be on us to fix their poor work.
4/5
TrustpilotWe have reserved a house excellent…
We have reserved a house excellent customer service from Mark so fa
Hello Barbara,Mark will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know. Best wishes,Emmy
1/5
TrustpilotCharles church 5 bedroom luxury home; The Truth
I bought a 5 bedroom luxury home from Charles Church nearly 2 years ago, I have incorrect fitted external doors including my french doors all needing replaced, none of my windows have been sealed so problems with noise & drafts, there is daylight showing through external doors and actual blinds & curtains blowing inside the house, every single internal door is damaged and needs to be replaced. I have the incorrect kitchen sink which is incorrectly fitted, I have a broken cooker extractor... I have every upgraded light switch fitting covered in paint, the entire house requires repainting due to shocking paintwork, I have a hole in my main bathroom wall , all my bathroom extractors are covered in paint, I have broken upgraded radiators, I have 1 out of 3 showers working and cheap useless taps & plug fittings in all bathrooms, I have under the required insulation in my loft, I have broken internal shelves in my upgraded kitchen, I have not had any of my kitchen worktops sealed or showers, I have 2 incorrect fitted garage doors causing a huge draft, I have bathroom tiles that have not been sealed, I have wires hanging from every radiator in the house, I have shocking brickwork externally... what I do not have is any money left to fix all of this and 2 years in it’s absolutely shocking that this is genuinely the state of my home, the customer service is appalling, called in NHBC and the Charles church representative due to attend to resolve these huge problems didn’t bother to show up, no one is remotely interested in helping me and yet as I sit here with my head in my hands more and more houses are being built. I wish I knew ; I hope my review seriously deters anyone considering purchasing anything from this builder.
5/5
TrustpilotEdmund Park
Moved into a new 3 bed house on the Edmund Park development at Frome. Build Quality is great and the sales and site team couldn't have done more to make the move a smooth one
1/5
TrustpilotHouse not so bad, estate layout TERRIBLE!
My overall house is ok, there have been a few snags that have either been sorted or still need sorting but nothing too bad. My main complaint is the layout of the estate, we picked a 4 bed detached house near the back of the estate, we were aware that there was going to be affordable housing behind us but we did not realise how close behind us they meant. When we moved in there was nothing behind us but fields so the view was lovely, now there are flats and houses that have been built so close to my back garden that I don't like to use it. The apartments have balconies which overlook my garden! The field is on the other side why wouldn't you put the balcony facing the field? It makes no sense! So after months of buying our 'dream' home we have a garden which provides us with no privacy whatsoever overlooked by flats and houses. We decided to sell the house last year but nobody wants to buy it due to the house being overlooked at almost every angle! Now we are stuck in a house which we cannot sell, the planning and layout of the estate is ridiculous!
5/5
TrustpilotAngela in particular has been very…
Angela in particular has been very helpful to us.
Thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers and we shall pass this on to Angela.Best wishes, Zoe
5/5
TrustpilotVery helpful
Very helpful. 1st class from start to completion. Curtesy calls and updates throughout. Nothing too much for these guy's.
Good evening Samantha, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new home.Best wishes,Rose
1/5
TrustpilotIf I could give Zero stars I would
If I could give Zero stars I would. My 81 year old mother bought a show house from them. The front door was broke and would not lock when she moved in and there was a water stain on the ceiling in the hall as well as many other minor defects. The site manager locked my mum in her house and said he would be back to order a new door, we never saw him again and my mother had to pay out £2000 for a new door as Charles Church would not respond to her complaints. The water stain on the ceiling they said was caused by the door being opened all the time as it was the show home and they did not come back to investigate it. Now every time it rains and its windy, my mother has water pouring in through her ceiling and window frames. her insurance company inspected it and said it was poor workmanship with regards to the pointing yet Charles Church are not interested and I am now going through trading standards. My 81 year old mother is living in a damp and mouldy house and Charles Church who have made hundreds of Millions in profits in the last year don't give a damn about you once they have your money.Do not buy a house from these cowboys you will just end up buying a lifetime of stress and worry.
1/5
TrustpilotWorst builder Charles Church - Persimmons
Charles Church has unethical practices all the way from get go. Unfortunately there is no zero star rating option ! They harass and pressurise their customers unnecessarily. They drove me and my wife crazy during our buying process. In the end you will be so fed up that you will just feel walking away from the deal. They will never own up to their mistakes and will try best to put on you even if it's their fault. Then they also recommend some solicitor to go with ... NEVER DO IT. It is a scam they just it for getting commission. Not because of anything else. I got coaxed into the solicitor they recommended and almost lost the deal because people were incompetent. They never owned up that it's them who recommended them in the first place. They brought my family to tears . By God it tell you . I curse them day and night they have no ethics. They are just wolves underneath their smiling faces. There are so many other great builders out there go with them who appreciate your money .Save your family peace of mind and agony. NEVER BUY CHARLES CHURCH OR PERSIMMONS.
3/5
TrustpilotMiss Leading …
Finding out that the original specification in the printed Catalogue had changed. Therefore a lot of the items included had been removed.
Hi Shirley,Thank you for taking time to leave your review. We shall pass on this feedback to the relevant team for their consideration, thank you for sharing your thoughts on this.Best wishes,Mia
5/5
TrustpilotBrilliant service we are so happy with…
Brilliant service we are so happy with everything from Charles Church
Hello Donka,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass your review on to the team, they'll be delighted.Best wishes,Emmy
5/5
TrustpilotKept us informed at every stage
Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.
Dear Mr Nichols,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Kind wishes,Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
