Charles Church Stafford reviews

★★★★★ 5/5

Trustpilot

Kept us informed at every stage

Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.

Mr · 5 October 2023

★★★★★ 1/5

Trustpilot

Poor poor poor no customer service full…

Poor poor poor no customer service full of bull. How long does it take to get your £100 deposit back. Houses on site that have been reserved for months and we were informed you MUST complete in 35 days. The price also increased by £10,000 haha always be prepared to walk away from a house hahaha no thanks Charles Church. Mmmmm this will be the 5th time I have requested my £100 back and still no refund :(

Michelle · 19 August 2020

★★★★★ 5/5

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First time buyer

Great customer service on my first time house purchase @ mascalls grange.

Matt · 4 May 2024

★★★★★ 5/5

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Keep calm and carry on!

Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.

Gary · 6 October 2022

★★★★★ 3/5

Trustpilot

Communication is not charles church…

Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.

Sonia · 29 May 2022

★★★★★ 5/5

Trustpilot

Kept me up to date every step of the…

Kept me up to date every step of the way through the build,moved in a month earlier than expected,great quality build,nothing is to much trouble on the snagging to put right.Thanks you.

Mr · 3 November 2022

★★★★★ 5/5

Trustpilot

Great!

Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.

Jodie · 24 November 2023

★★★★★ 5/5

Trustpilot

Charles Church are a very good company…

Charles Church are a very good company they make lovely homes they gave me a good discount and hopefully everything will go okay on the sale of the property.

Carlos · 18 February 2023

★★★★★ 1/5

Trustpilot

STAY AWAY - DO NOT BUY

DO NOT buy from these guys. They completely misell all the information. They lie to all the new homeowners to get a sale. I would never purchase a house of them again...When purchasing my house i was told that the estate would be private and and have a private park with a locked gate and for access just to the homeowners in the estate....What a load of boll**ks...the estate is connected to another run down estate with the park open to everyone....so there is a lot of people that you wouldn't like to mix with.....if you get my drift....All the good points about buying a house from these guys was a complete lie.I hope they get caught for miselling and fined heavily...Your welcome!!!!

Tej · 20 June 2019

★★★★★ 1/5

Trustpilot

Funny how going back a while there was…

Funny how going back a while there was next to no 5 star reviews.....then for some reason they started appearing. In my opinion either they have shaped up or people may be receiving incentives to post 5 star reviews or even employees posting them....I know which one I would opt for, I believe they are trying to offset the true reviews to at least even the score out.The way I would describe the way this company operate is corporate thieves IMHO. The way the customer DON'T care department operates is beyond belief. Once your money has changed hands you then appear to be old news....onto their next bag of gold. Stand and deliver. The whole industry needs a sort out along with NHBC. PROPER checks need to be carried out. These people need to be accountable....prosecutions and prison time needs to be on the cards. This is the only way I can see to clean this closed loop set up . Keep your money in your pocket and look elsewhere. They advertise "Charles Church the name on the finest homes" well certainly not in my case and lots of other homeowners I know. I wish I could post photo's for any potential new fools....sorry customers.

Simon · 19 June 2019

★★★★★ 5/5

Trustpilot

I would just like to thank the site…

I would just like to thank the site team led by Steve and ably assisted by Jason in dealing with my snags/defects since I have moved in.

DM · 11 April 2023

★★★★★ 5/5

Trustpilot

We are very pleased with the service…

We are very pleased with the service Charles Church have given us since we moved in, everyone involved have been very helpful and professional.

Paul · 7 July 2023

★★★★★ 5/5

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Dealing with Terry in the sales office…

Dealing with Terry in the sales office in Cramlington has just been excellent!

Charlotte · 23 March 2024

★★★★★ 5/5

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The sales staff at BOTH Persimon and…

The sales staff at BOTH Persimon and Charles Church were fantastic. Very supportive and continue to be.

Mr · 29 December 2023

★★★★★ 1/5

Trustpilot

Very poor quality build, expect problems to arise over time

I have an apartment purchased from this developer and my Mother has a house also from them. The problem is that the issues arise over time, outside of the guarantee period, and obviously even with evidence that the issues are caused by poor workmanship there is no remedy. The issues have been numerous, the latest being a collapsed kitchen sink in the London apartment due to incorrect installation. In contrast the victorian house that I purchased 25 years ago has had no major problems at all, so in future I shall certainly look for period buildings.

Amanda · 24 April 2019

★★★★★ 5/5

Trustpilot

great home

great home, no issues, always pleasant if i ever need to speak to them.

Craig · 29 February 2024

★★★★★ 5/5

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Easy to do busy with and fixed any…

Easy to do busy with and fixed any issues I have had but all have been minor would deal with again

Jack · 20 September 2023

★★★★★ 5/5

Trustpilot

Moving in was so easy sales staff were…

Moving in was so easy sales staff were great even site manager was there to assist with any issues if we had any did not have any problems all went to plan

Clive · 4 October 2022

★★★★★ 5/5

Trustpilot

Second time around for us...still recommend them!

Having owned a Persimmon Home, from new, we were happy to buy another. We’ve just moved into the Charles Church development in Salisbury and so far so good. As with any new build home there are the inevitable snags but the team onsite have been happy to get them all sorted within a reasonable time. The site team have also handed over a number of unwanted freebies - my husband is quite happy with the number of damaged kitchen units he’s acquired for storage in the garage. Overall great service and really happy with our house. My advice would be to talk to your site team regularly and be polite to people! Have reasonable expectations; a build timescale will change due to the weather and unforeseen circumstances.

Christina · 9 March 2019

★★★★★ 5/5

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Good feedback during purchase .very…

Good feedback during purchase .very good aftercare once moved into property.

Mrs · 26 April 2024

★★★★★ 1/5

Trustpilot

I purchased a property in June 2018…

I purchased a property in June 2018 with a completion date of October 2018. I have now been promised a completion date at the end of the first week in December by the regional Manager. It is the 22nd November and First fix hasn't even been completed!! Its all just lies after lies, and thats only after numerous phone calls and emails with no response! Yet despite this they are still saying I will be in my new home in 2 weeks! Pull the other one PERSIMMON!

Carl · 22 November 2018

★★★★★ 2/5

Trustpilot

Charles Church ruined our first property purchase ....

We have just purchased our first flat at Westvale Park and the overall experience has been traumatic to say the least. My advice is DO NOT purchase from Charles Church, we have 8 months in nearly to the overall journey and it has been a headache from start to finish. Overall we were harrassed by the sales team before and during the sale, had the wrong choices in our flat (which was delayed by over 3 months from the date we were told then replaced with the wrong options AGAIN), the snagging list is endless and this is not just cosmetic. We are coming towards the end of November and both over oven and heating have not been fixed after nearly 3 months of owning the flat. Overall customer service is shocking - we even had a sales rep trying to enter our flat as she was told by the team on site it was empty! The only saving grace of not giving them one star is Craig the devloper on site who answered our questions and queries and the members who have been out to fix the problems that Charles Church made. Myself and my partner are in the process of making a formal complaint towards Charles Church over a number of issues, which I have not mentioned here as there isn't enough time or space! Our neighbours are doing the same as they have also had a number of issues.My advice, save your money and time for another delvoper who actually will give you what you have paid for and not harrass you day and night. Who knows we may actually have a warm flat with working oven by next year.....

Miss · 21 November 2018

★★★★★ 5/5

Trustpilot

Customer friendly

Transparency, customer friendly, prompt response to queries. Overall a great experience for home buyers like myself.

Gopinath · 3 January 2024

★★★★★ 1/5

Trustpilot

Got the keys in Feb 18 and still…

Got the keys in Feb 18 and still chasing for issues to be resolved/fixed. The site manager is a full of lies and promises and the customer care team do not respond to emails and keep delaying or keep passing you from contact to contact. The house had and still has a lot of issues that need to be addressed and it has put a dent to the experience of buying a so called new built home from this so called premium quality developer!The house was not clean when I moved in! I immediately started noticing issues and compiled a snag list of issues which I'm still fighting to get sorted!!The garage has dented and damaged bricks inside. The roof both garage and house had over 6 broken tiles. the paint work inside the house is laughable. Lots of marks all over the walls and a very rushed job. The kitchen had several issues with the units containing chips or cracks and the sink was leaking and lose tap. The flooring had scratches on some panels and one of the windows had a scratch. chrome door handles have scratches and the main entrance door has a dent along with leaking toilets. radiator not heating up, dent in the stairway wooden railing. The list goes on.. patio slabs cracked and over 15 with concrete on them. Fire exit window hinges were not working in 3 of the windows! The garden front and back have holes left from the scaffolding. There are more but I want everyone to understand how poor this is and how they have no respect for the person buying or living in the property.I wouldn't even give one star but do not have that option on here.I'm in the process of contacting watch dog and other newspapers who will have a keen interest in the experience to date with Charles Church. Several neighbors have also expressed interest. If anyone else would like to join me get in touch.Thank you

Deshaka · 17 October 2018