Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally helpful site team
Really helpful site team. Appreciated all the updates throughout the process of the build and going well out their way - changing garden plans and landscaping - to build the best possible home.Cheers to Darren, Steve and the rest.
Alex · 2 December 2022
Agent replied · 12 June 2024
Dear Alex,We are really pleased you have been so well looked after by the team, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Kind wishes,Lucy
★★★★★ 1/5
Trustpilot250+ Snags, worst bricklaying I’ve ever seen!
We have been in our 5 bedroom Charles Church home for 9 months now. Having snagged the property upon moving in we highlighted 250+ defects, some minor, some more serious and structural. Whilst the site manager was proactive in rectifying many of these, it soon transpired that his only reason for doing so was to gain a positive review on the NHBC National New Homes Survey. In fact, this was all that mattered; to the extent that we were given a new kitchen, along with other significant remediation works, all in exchange for a positive review. Since this survey Charles Church have gone cold on us. Nobody can answer any questions regarding the site, the street sign to the estate still hasn’t gone up, there is outstanding landscaping works to the front of the property and we have around 100 snags remaining. Before committing to a Charles Church home make sure you look at the carpentry and brickwork. The standard of both across our estate is shocking. When the sunlight catches the gable end of any house you can see how out of tolerance the brickwork is, the bricklayers leave mortar everywhere on the brickwork, and mortar joints vary from 3mm to 30mm (should be 10mm). Charles Church now manufacture their own bricks, and the ones to our house look very cheap. The carpentry of our staircase is very poor, with the same applicable to other areas around the property. The finish is just very substandard throughout, whether it’s the paintwork, plastering and alignment of internal walls (we have several out of tolerance), quality of the windows (many are scratched, poor beading) the list goes on!My advice would be to seriously think long and hard before buying a Charles Church home. Do your research and look at the quality of the other homes in the area. They really are the epitome of the new build nightmare stories you here. Built far too quickly without due care and diligence with poor site management and customer care.
Wandering · 16 September 2021
★★★★★ 5/5
TrustpilotBuying a house in Harlands Park
Buying a house in Harlands Park, uckfield and have received weekly photos updating me at key stages. So far I am enjoying watching my house being built and the professional service I am receiving.
Claire · 28 April 2023
Agent replied · 12 June 2024
Hi Claire, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home once you are in.Best wishes, Ada
★★★★★ 3/5
TrustpilotDisappointed
Follow up not done. Appointments with site agent no show. Contractors parking outside our house, sometimes blocking the drive.
Jane · 24 April 2024
Agent replied · 12 June 2024
Hello Mrs Sandford,We take all feedback seriously, and I am sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Best wishes,Emmy
★★★★★ 5/5
TrustpilotSo for on the purchase completed
So for on the purchase completed , handover, communication, support is really awesome and excellent
Rajeshkumar · 4 July 2024
Agent replied · 24 August 2024
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall ensure the team at Woodlark Place get to see your kind words.Best wishes,Lara
★★★★★ 4/5
TrustpilotOverall a good quality new house
Overall a good quality new house. Staff have been excellent, cannot fault them.
Steve · 1 August 2024
Agent replied · 24 August 2024
Hi Steve,We are delighted with your review, thank you for sharing that with us. It really means a lot to all of us!Holly
★★★★★ 5/5
TrustpilotFriendly
Friendly, welcoming sales staff. Good knowledge of site enabling them to answer any question put to them.
Mr · 18 May 2024
Agent replied · 12 June 2024
Dear Neil,Thank you for sharing your experience with us. We are delighted to hear that you have been well looked after by the team.Lucy
★★★★★ 5/5
TrustpilotGreat product and amazing service
Great product and amazing service, it is our first time buying a new build home and have been very impressed by the quality and finishings of the build, especially when compared to other new build companies. Highly recommend!
Nicole · 18 November 2022
Agent replied · 12 June 2024
Hello Nicole,Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with your new home. We will pass on your feedback to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
★★★★★ 5/5
TrustpilotGreat support from Francesca !
Great support from Francesca and looking forward to moving into my lovely new home very soon .
Customer · 18 May 2024
Agent replied · 12 June 2024
Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Francesca who will be delighted to hear.Lucy
★★★★★ 5/5
TrustpilotThey were very helpful with questions…
They were very helpful with questions and the property is amazing
Shane · 30 August 2024
Agent replied · 22 October 2024
Good afternoon Shane, thank you for taking the time to leave us a review on Trustpilot, it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and wish you many happy years in your new home.Best wishes,Rose
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful. Made our buying selling home easy
Hasmukh · 6 October 2024
Agent replied · 12 June 2024
Good afternoon, we are thrilled to read your review which highlights a number of our key objectives from our core values. I know that the team from Beaufort Park will be thrilled when we share this with them. Kind regards,Rose
★★★★★ 5/5
TrustpilotGreat support throughout and a…
Great support throughout and a wonderful superbly finished home.
Stuart · 17 September 2024
Agent replied · 12 June 2024
Your review serves as a great motivation for us to continue delivering outstanding service to all our customers. Best wishes, Zoe
★★★★★ 4/5
TrustpilotGreat service from the team
Great service from the team ! I can’t fault them . I was very impressed with their timely feedback and professionalism. I was kept abreast with every stage and progress of my home . Excellent services and happy customer.
Onyi · 27 August 2022
Agent replied · 12 June 2024
Hello,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 4/5
TrustpilotSales team
Sales team, very supportive every step of the way.
Abbey · 15 September 2024
Agent replied · 22 October 2024
Hi Abbey,Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Kat
★★★★★ 5/5
TrustpilotI have brought an apartment with…
I have brought an apartment with Charles Church. It is very efficient service, thoughtfully team and good quality of product they sell. This ticks all the boxes. I would recommend Charles Church to my friends. Best regards.
Customer · 11 November 2022
Agent replied · 12 June 2024
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotA great moment: Clos Rhys Meurug 2022.
We found Ben (Sales Adviser at Regency Park) polite, professional and ever ready to answer any queries we may have had. In essence, he was the deciding factor in our purchasing the property at Plot 20, Clos Rhys Meurug. Jill and Alun Bevan
Alun · 14 February 2022
Agent replied · 12 June 2024
That's great to hear - and exactly the service we expect our valued customers to receive. We wish you many happy years in your new home.
★★★★★ 3/5
TrustpilotBought a Charles church house August…
Bought a Charles church house August 2020 I love the house but have found quite a few snags . Uneven floors , carpet , vinyl issues. Air vents outside covered over . Uneven patio slabs .Front back and interior doors have several issues , with door frames and brickwork around front door. There has also been a few leaks, chips and other tweaks that have become apparent to me . These are just some of the problems I’ve experienced. Ross Parkinson though , the customer care manager on site has been nothing short of wonderful. He has been so friendly and helpful. The worktop has been fixed and floor levelled in kitchen. The work that has taken place has been excellent and the workman very friendly. Ross as I have mentioned has been great at coordinating everything and if things carry on as they have been doing , even with the current COVID situation,If the snags continue to be rectified as they have so far . I feel I’m going to be generally quite happy with my experience with Charles Church as a company. Many thanks to everyone involved.
Patricia · 15 March 2021
★★★★★ 5/5
TrustpilotEaston CC
Great journey from sales to customer care. High standard of finish with only minor issues
Adam · 30 May 2024
Agent replied · 12 June 2024
Hello Adam,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We would love to be able to pass your kind words on to the team, and we have requested for further details via Trustpilot.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat staff
Great staff, always very helpful and want to make sure you are happy with everything in your new home
Adele · 14 March 2024
Agent replied · 12 June 2024
Good afternoon Adele, thank you for your wonderful review. Our aim is to always ensure our customers feel valued and looked after every step of the way when buying a new home, so we are delighted to hear of your experience. We shall pass on your comments to the team who will be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotLove our new home
Love our new home. The slight problems we've had have been fixed in a timely manner. Would highly recommend them. Bill the site manager is especially good and we are pleased to have him looking after us.
Richard · 12 October 2022
Agent replied · 12 June 2024
Hello Richard,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team at your development, who will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 1/5
Trustpilotmoved on to the heritage park site
moved on to the heritage park site reported cracks going all way up the steps across the house on the structure of the house toilet broken unable to flush reported 6 months ago.hot water never hot enough reported upon moving in was told thames valley needs to adjust it I can write a non exhaustive list of faults or REASONS eBay you should stay clear of this rogue cowboy builder but the tipping point is the kitchen material they used is just shocking. after 6 months the material starts to bubble . I contacted the company directly who said they are willing to replace the panels and accepted that it was defective panels but Charles church must approve it. they refused to approve it . the kitchen company has 1 star review all over the internet they were called the kitchen for a pound as it was dirt cheap. Charles church sourced the cheapest materials to build with to maximise on profit. stay clear of this company they are the modern day rouge trader
Alex · 5 January 2021
★★★★★ 2/5
TrustpilotOn going leaks...
On the positive side the sales lady was great, and the site foreman seems to be genuine and want to fix the problem - though he only has 3 days left on site. I was messed around with my final move date, put back and back. Once almost in I found there had been leaks in the garage, scaffolding was put up and supposedly the leaks were fixed! Not so, after various visits and external attempts to stop the leaks, this last week end saw the water ingress increase dramatically. My garage joins my house and half is used for storage of household items that I do not wish to get wet. I feel the company are all about profit and not really about being a caring company with the interests of their clients as being very low on their agenda.
Joy · 20 December 2020
★★★★★ 5/5
TrustpilotWe have not moved in yet but the…
We are buying a property in the Harlands park development. We have not moved in yet but the service has been very good so far. We have had regular updates and pictures of our house from Darren. Thank you😊
Phoebe · 30 June 2022
Agent replied · 12 June 2024
Many thanks Phoebe for sharing your sales journey experience. We are really pleased to hear you have been well looked after by Darren and will pass on your comments, he will be thrilled.Kind wishes,Holly
★★★★★ 5/5
TrustpilotGreat sales rep at Wynyard Estate
Great, professional and polite sales rep at Wynyard EstateLiz did a great job keeping us updated with every step during our purchase. I would like to give 10 stars not only 5! No complaints at all.
Omnia · 1 November 2022
Agent replied · 12 June 2024
Hello Omnia,We always hope to receive reviews like this, thank you so much!We shall pass on your kind words to Liz who will be thrilled to hear.Kind wishes,Lucy
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