Charles Church Stafford reviews

★★★★★ 1/5

Trustpilot

Very poor experience

Very poor experience, used home change scheme where our sale of existing house was supposed to be managed and leave us stress fee, what a joke we have had to do all the chasing to get our exchange done.A very poor first impression of Charles ChurchMartin Day

Mr · 13 July 2022

★★★★★ 5/5

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Charles Church at Mascalls Grange in Paddock Wood

Thank you so much to the development Charles Church at Mascalls Grange at Paddock Wood !I am extremly pleased with my house development so far.Thank you x

Nina · 25 February 2024

★★★★★ 5/5

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Our new home

So pleased with the quality of our new house & the customer service we received, from sales team & site management and all of the trades 10 out of 10 would definitely recommend Charles Church thank you for all the good works

Mr · 20 January 2023

★★★★★ 4/5

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Hard to provide an accurate response

Hard to provide an accurate response, as yet to move in.The Sales Office staff were lovely, in fact everyone we have come into contact with has been polite, courteous, professional and friendly.Will write a more comprehensive review once we have settled in.

Gary · 1 January 2023

★★★★★ 5/5

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We recently bought a house through…

We recently bought a house through Charles Church. It took a long time but was worth the wait. The service from sales through to aftercare since moving in has been excellent. We had a couple of minor issues which were sorted out within 24 hours of reporting them.

Leigh · 20 April 2022

★★★★★ 5/5

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My New Home No9

Salespeople are great and very helpful and understanding of the big commitment of buying a new home and try to make it as easy as possible and are always eager to help well done The Hamlet.

Stephen · 25 June 2023

★★★★★ 5/5

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I found the sales team always very…

I found the sales team always very helpful if I had questions and would always get back to me if they could not resolve my issues immediately. Although it was unfortunate that the office was closed for 2 days every week.

MrsVanessaFielding · 15 January 2023

★★★★★ 5/5

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New Charles Church Home - Harlands Park

Really pleased with our new Charles Church home. We have felt really included along the way with photo updates. We had a great site visit with Steve and Darren, they have been so helpful with all our questions and very accommodating - Thank you very much.

Dan · 25 June 2022

★★★★★ 5/5

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I have been very impressed with the…

I have been very impressed with the customer service I’ve received from Charles church, from the sales team on site to the site team carrying out snagging repairs after 7 days. They have been very responsive and helpful.

Mrs · 12 April 2023

★★★★★ 5/5

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Danny did an excellent work forus

Danny did an excellent work for us, work done to a very high standard.

Modupe · 20 September 2024

★★★★★ 4/5

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Regency Park & Ben Francis

Me and fiancée have generally had a really good experience with Charles Church and the on site team. Ben Francis the Sales advisor and the site management have been really helpful too. They’ve been really proactive and have made the effort for face to face contact. The house is great and we’re really happy with it, Ben did as much as he could to give us the house we wanted! The contact from the Persimmon customer service team has also been really helpful. The only thing that stops the 5 stars is the issue around some of the snags, which we feel some of which could/should have been picked up prior to completion. But that said the site managers Dave and Steve have both been really positive and proactive about addressing issues. Aside from that, we had both bathrooms tiled, and were told we couldn’t have towel radiators as standard radiators had already been fitted, but the radiators have obviously been removed to do the tiling.

Matthew · 12 February 2022

★★★★★ 4/5

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The property seems to be a good…

The property seems to be a good standard but the garden area will have to be improved

Mr · 25 July 2024

★★★★★ 5/5

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Charles church regency park

This was our first new build at regency park. Ben from customer services was amazing during the initial stages. We had looked around multiple developers and found his approach with us was the difference between buying a CC instead of a Taylor wimpy. The process had issues due to covid and supply chain materials but in the end all of our issues were cleared up. Snags have been rectified quickly. From start to finish we have felt like they couldn’t do enough for us. We are really happy with our new house.

Daniel · 11 February 2022

★★★★★ 4/5

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Hi 5 out 0f 5 for the the sales lady…

Hi 5 out 0f 5 for the the sales lady Maddie - only issue is getting a response to our query around the garage of plot 1 Redland Grange. In that we would like you to leave the celling and plasterboard walls intact when the show-home is handed over to us at the completion date. We have have been advised to get this resolved at solicitor level - when this is simply a case that leaving the celling and plasterboard walls in situ saves you money and labour hours - and we have offered to pay you for the work done to put this in place in the first place. We do not expect to get anything for nothing - but we are sure we could come to an agreement that benefit both of us

Mr · 10 February 2022

★★★★★ 1/5

Trustpilot

The service has been terrible

The service has been terrible. I can honestly say it's the worst I have ever experienced in my life!It would help if you dealt with your lack of customer service and ability to get back to people - this is basic. You are not selling a cheap pair of jeans. It's one of the most significant expenditures a family will make.The CEO certainly has their work cut out in this business! I am being kind by giving one Star- there wasn’t a O

Giuliana · 10 February 2022

★★★★★ 2/5

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Mixed review

Site team cannot be more helpful and build quality was good, with some small issues. Sales team was awful at the start, telling us incorrect information and getting our information mixed up with other properties. However, towards the end the sales team has been fantastic and really helpful.

Ashley · 10 February 2022

★★★★★ 5/5

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Darren Graham contract manager Harlands park Uckfield

I have been in contact with Darren from Harlands park Uckfield who has been a great help throughout my experience. He’s sending me updated pictures every week without asking. The process is looking great and I’m excited to see it finished now.

Tom · 2 November 2022

★★★★★ 5/5

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Everybody throughout our buying process…

Everybody throughout our buying process was amazingStuart the site manager is so nice pleasant and helpful All staff in the site office do a great job The property is all we expected thankyou everyone

Christine · 10 July 2023

★★★★★ 5/5

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Great customer service pre and post house purchase.

Great customer service from Natalie and Connie. Helped us through the very stressful process of moving house. Edgar and Bradley - the Site Managers are absolutely wonderful. We feel very supported and nothing is too much for them.

Dawn · 6 March 2023

★★★★★ 4/5

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It has been a pleasent experience

It has been a pleasent experience. I cannot give 5 stars as there were delays in completion due to shortage of materials. Everything else was fine. I appreciate getting updates and photos every week. It means a lot to us.

Alexandra · 23 December 2022

★★★★★ 1/5

Trustpilot

You can’t find anyone to help for the refund

I have made a deposit for a plot of Oakwood Meadows in July 2021. We then requested not to further proceed the purchase end of the month and asked to have the £500 refund. I have sent many msg to the sales advisor, and emails to the office to follow up on this, however until now (4 months already), no one contact me about the progress, no contact point, no response! Checked their website, the plot has been sold already.

Elise · 18 November 2021

★★★★★ 5/5

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New home purchase

We are currently purchasing a new home from Charles Church Foundry development in Uckfield. So far the experience has been a pleasure, good communication and regular pictures of the build progress. We have easy access to the sales team and contracts manager.

Mark · 27 August 2022

★★★★★ 4/5

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Just waiting to move into my new house

Just waiting to move into my new house, so far buying the property has been very easy and straight forward. The staff at the office were pleasant and easy going and I receive regular photos of the build in progress.

Justintopdogim · 14 November 2022

★★★★★ 4/5

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Great so far we are looking forward to…

Great so far we are looking forward to moving into our new home.

Caroline · 24 August 2024