Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
GoogleButters John Bee were the agents that we dealt with when purchasing our new house. In particular Jo Evans. Jo was absolutely fantastic from start to finish. Communication was fabulous from start to finish and nothing was too much trouble for Jo to sort out. Helpful, friendly and very efficient, highly recommended (especially Jo!)PositiveResponsiveness
Thank you for your comment, good luck in your new home.
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
GoogleRyan Cheetham provided me with some great advice about the rental market in the area. Thanks for the insights and our chat Ryan. I look forward to catching up soon!
Dear Harley, thank you for leaving me a review. It was equally great to meet with yourself and have some really good conversations, and I look forward to catching up with yourself in the near future. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
5/5
GoogleGreat customer service. Very friendly and easy to talk to. If there was anything we wanted to know she found out for us and let us know straight away.
1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
2/5
GoogleUnfortunately, I lost my buyer due to the delay in the property manager at the time returning my requests for a second viewing. Credit to Kerry-Ann for taking over and getting me the second viewing, which led to my offer being accepted. Sadly my buyers pulled out due to having waited too long.
Thank you for taking the time to leave a review. It would be great to have an opportunity to discuss this with you, please contact the Alsager office who acted for you on 01782 622155.
5/5
TrustpilotThe property letting service is so…
The property letting service is so efficient from walking into the Winsford office speaking to Jenna my property was marketed overnight and 3 potential tenants found. They are moving in all agreed within a month. The legal and paper work all booked and taken care of and we are kept informed by telephone and emails.5 star service to trust.
Dear Jane,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and wish you and your new tenant all the very best for the future.Kind regards,Rebekka GillLettings Manager
1/5
TrustpilotGood Estate Agent but Poor Drivers
Shame the young blonde female driver in the VW T-Roc doesn't seem to be aware when she is tailgating and trying to cut in front of people at traffic lights that she is driving around with her employer's name all over the car. Dashcam footage submitted. Incident at Four Lane Ends traffic lights headed towards TarporleyAround 20:00 7/2/24
5/5
GoogleThankyou to everyone Who worked on our new build property deal, everybody has been extremely helpful and reassuring during the process. Thankyou again to Sam Bowyer and the rest of the team for the hard work!
Thank you for your lovely review
5/5
TrustpilotElisha has managed a number of my…
Elisha has managed a number of my properties for me and has always gone out of her way to provide me with excellent service above and beyond the Call of Duty, so I have no problems in recommending her and her company to anyone requires a property to be managed for them.Ron Turley.Featherstone Farm Hotel. New road,Wolverhampton,WV10 7NW
Hi Ronald Turley, thank you so much for your positive comments about butters john bee Wolverhampton Lettings! We hope to see you soon!
5/5
GoogleJo Evans at Stafford branch really went above and beyond when when there was a breakdown in communication with the chain we were in. She was easy to contact and quick to respond which is invaluable during the stressful process of moving house!!! Thanks JoPositiveResponsiveness, Professionalism
Thank you for your lovely review.
4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
5/5
GoogleHad a valuation for my property done by Penny. Lovely person to deal with. Well informed about the local market and gave me an honest appraisal of value. I would definitely use their services again.
Dear James, Thank you so much for your 5 Star review for Penny I know that Penny will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards, Ryan Cheetham, Sales Branch Manager Stafford.
5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
5/5
GoogleOn behalf of my partner Christine Kesterton I would like togive the highest praise Jo Evans who helped her through the stressful process of selling a house with care, kindness, empathy and total efficiency. Five stars is not enough! Excellent all roundPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Yes. Butters John Bee won Gold in The Trusted Agent 2026 awards.
