Ashberry Homes West Midlands Stafford reviews

★★★★★ 5/5

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Sam sales lady at Ashberry Churchdown…

Sam sales lady at Ashberry Churchdown has been extremely friendly, knowledgeable and efficient. Similarly Colin Site Manager has gone out of his way to explain procedures to us.Perhaps you would be kind enough to pass our comments onto them.

Heather · 29 April 2021

★★★★★ 1/5

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Avoid Bellway/Ashberry if you can...

We were in the process of buying a house from Ashberry (which is actually Bellway, they invented this name/brand to allow them to build additional units on their site, their is no office/separate employees), their representatives have been absolutely awful in every regard. The sheer lack of communication and customer care has truly been astounding, we now feel we have had a lucky escape having not completed our purchase, if they can't perform pre-purchase, how can we hope for anything better once we take ownership? No one of responsibility is ever in the office to take a call, their sales office opens for only half the week, often communicating with you on their last day of opening, then disappearing until the following week. All-in-all, if you can purchase a home from someone else I really would, if you must use Bellway or Ashberry, please make sure you have a great solicitor to hand.

Wes · 6 June 2022

★★★★★ 1/5

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***No Customer Service

No words to describe Ashberry/Bellway - Magnolia Gardens.An entire estate whereby every single property has defects/problems. In my case almost a year on and still multiple issues. No accountability/ownership/progress - continuous incompetence throughout the entire process. Please do not respond to this review with a 'perceived helpful comment' when in fact problems need to be resolved and not just nice words here and there.***10 days later - is there a reason why you requested my contact details which I provided promptly? I have not been contacted.

Natalie · 23 May 2022

★★★★★ 5/5

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The sales advisor

The sales advisor, Shirley has been so supportive throughout the purchase process so far. I have been kept informed at every stage and at no point have I felt like I’m waiting for an answer. Hats off to her.

Michael · 23 March 2021

★★★★★ 5/5

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The sale adviser at Church View…

The sale adviser at Church View Development is very helpful and discuss various options which suit us. Although having some delay from me, she is very patient and help me with every step. Definitely recommended.

Wai · 15 December 2021

★★★★★ 5/5

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Viewing new house developments in Fordham Cambs.

Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.

Mark · 18 May 2022

★★★★★ 1/5

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Culture of no accountability, lies and deception

Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.

MAT · 16 May 2022

★★★★★ 5/5

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The houses are beautiful but the main…

The houses are beautiful but the main reason we purchased in this development apart from the usual location etc was Tracey Martin the sales assistant who was professional, helpful and very informative. Thanks Tracey

John · 19 January 2022

★★★★★ 5/5

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Thanks to Kara at the Calderwood…

Thanks to Kara at the Calderwood development. We have just reserved a plot and as first time buyers we had a lot of questions. Kara has been great so far providing us with loads of information.

Customer · 22 September 2021

★★★★★ 2/5

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Nice house from the outside.

Nice house from the outside.Thin walls inside..loads of cracks which I accepted as they said within 2 years we will fix it on.I moved January 2020. But had some pipes broken..they fixed it and the site manager said your 2 years start from the day your house is 100%. They played around with that and now they are telling me is the day I signed the contract so they don't want to fix the cracks and the issues with the house.

Ilias · 14 April 2022

★★★★★ 5/5

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I am in the process of buying my new…

I am in the process of buying my new home Ashberry at Carrington View and have had such a lovely experience so far. Andrew in the Sales team has been helpful, professional and reassuring throughout my journey. Looking forward to the next steps in the process.

Katy · 2 October 2024

★★★★★ 5/5

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Supportive salespeople

Supportive salespeople, informative & professional as well as being kind & approachable. Jess is a great asset to the company.

Washing · 28 June 2023

★★★★★ 1/5

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Nine month snagging list

Just about nine months since we moved into our Calderwood home and still waiting for a long list of repairs still to be carried out that were reported when we moved into our house June 21contractors not turning up with no call so wasting my days off work I had a conversation with customer care manager 3rd December 2021 nearly four months assuring me he would get all outstanding issues sorted still waiting customer care has sent work orders to contractors to make contact to arrange dates for repairs it appears they just ignore they requests it appears the tail is wagging the dog contractors turn up if it suits the latest annoyance our shower is faulty has been for a few months now with the plumber confirming this it turns out wrong shower has been fitted cheaper version fitted customer care told me Mira showers had issues with the shower that should have been fitted so that’s why this one was fitted and we should have been told about this what else has been changed without being told!!what should have been a happy time moving into our BRAND NEW house has given us nothing but stress

Mrs · 22 March 2022

★★★★★ 5/5

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I am enjoying the whole process…

I am enjoying the whole process purchasing my beautiful new home at Millfield, Wingerworth. Karen has clearly explained every step and assisted in so many ways with advice and accommodating my requests to involve my grownup family. Now my new house is reserved it’s over to solicitors to work on the legal aspect. I already have appointments with the Site Manager and Karen to go over more details and make choices of carpets and tiles. I would highly recommend Ashberry Homes.

Jane · 1 March 2022

★★★★★ 2/5

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Customer service can be improved

Customer service at Pirton fields is not up to the mark, it takes couple of days(or more) to get back on my any queries which is quite frustrating and also, no one is picking up the call or a call back unfortunately.

Ashlesh · 11 November 2024

★★★★★ 5/5

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We are so happy with our home purchase

We are so happy with our home purchase, we have purchased a house at Churchdown, Jo who we purchased the house from was OUTSTANDING she doesn’t just sell you a house she makes sure that you are included in the community. We were invited at Christmas to a socially distanced get together for people who live on the estate. We were welcomed with open arms from the whole community. Colin the site manager could not have been more helpful his advice was excellent. I cannot wait for our completion date and move to our lovely new home. Well done Ashberry on having OUTSTANDING staff.

Mr · 21 January 2022

★★★★★ 5/5

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To be fair Olivia is the most reliable…

To be fair Olivia is the most reliable agency I have met before. Undoubtedly will recommend to all of my friends in case they need to get a new home!

Gary · 28 April 2022

★★★★★ 4/5

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We are not as yet at exchange but so…

We are not as yet at exchange but so far Yasmin has been very helpful and informative. She is always happy to show us around and give us her time.We are however very disappointed that as a company your prices for extras such as granite tops are so high even for the smaller properties. We are having to consider having them all altered once we move in which seems such a waste.

Julie · 19 March 2020

★★★★★ 5/5

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Chrissie sales rep

Couldn't ask for a more friendly and professional sales rep in Chrissie. Anything we have not been sure on she has been more then happy to help/give advise. You can really tell she loves her job and will always go the extra mile to do anything she can. Buying our first home was slightly daunting with us not knowing the inns and outs of all aspects but she really made us feel at ease and has made it such an easy and happy process so far.

Jordan · 5 January 2022

★★★★★ 5/5

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Deborah and Suzie have been amazing!

Deborah and Suzie have been amazing!! Professional, helpful, friendly and have answered all our questions and more.They have and are still making the process of buying a new build seamless. Thanks Deborah and Suzie :-)

Elaine&William · 25 May 2021

★★★★★ 1/5

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Employee shouting at the owner of the house

Cardington, Shortstown - Eastcotts GreenToday, around 1.50pm. at the roundabout at Aviation Way, employee Ashberry stood in the middle of the road and shouted at me that the road was blocked. I inform that I have not seen the road is blocked, so I stood next to the roundabout. I didn't block anyone. Employee shouting at me for at least 5 minutes and he said to me F...... I...! The matter was referred to 2 managers, but please report the information to the head office. Please explain the matter as soon as possible and take disciplinary solutions.

M · 3 December 2021

★★★★★ 5/5

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I would absolutely recommend Ashberry…

I would absolutely recommend Ashberry Homes. We are yet to complete but my review is based on the initial appointment and follow up from Ashberry.Mark at Royal Retreat Bicester is fantastic and provides an update on the status of the build.Always responsive to emails and calls. I look forward to finalising our home and will provide further updates once move is completed.All in all, so far so good.

IB · 12 January 2021

★★★★★ 5/5

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Everything running very smoothly with…

Everything running very smoothly with our purchase of an Ophelia property at Amber Heights, Ripley.Ben has been very thorough and professional and is keeping us updated on progress.Trevor and Frances Nash

Frances · 19 November 2021

★★★★★ 1/5

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Impersonal Chaos

My wife and I are nine months in to the ownership of a four bedroom detached house built on the Broadleaf development in Ashby-De-La-Zouch.I'll start with the positive, it won't take long. The house design is good with the efficient use of space. There are no box rooms and our garden areas are also on the large size especially for a new build. Most other plots on the estate also have decent green space.OK, now for the rest which is (almost) all entirely bad.Exterior build. The exterior is actually not too bad and we like the bricks. We had remedial work completed but as a whole it is as expected. We had several issues with windows, fascia's, doors and fences. It will take too long to write up these problems but here are a couple. The fences were (and are) a joke. We side on to other properties due to plot position so have a number of shared boundaries, these buckle and bow with the appearance of the ocean waves. If you stare at the boundary for too long you actually start to feel sea sick. In the back garden the fence had been built in to the ground at varying levels with concrete boards buried in front of the said uneven fence. Yes IN FRONT, not underneath. When we pointed this out the week before completion we were offered a second fence to be built on top of those wonky concrete boards. In other words a fence within our own garden to cover the shared boundary. The alarm bells started to ring which as the months have gone by has turned in to full blown tinnitus. The other main issue was too much or practically no paint on any external wood whether that be door or fascia. The front door was some sort of Jackson Pollock tribute which has long since been replaced at our own cost. It wasn't a one off, all of our neighbours doors were exactly the same. Interior finish. I can only use the word atrocious. The plastering is terrible, after three resolution attempts it's another cost we will be picking up as it's steadily got worse. A contractor flooded our en-suite the week before 'move in' and tried to cover the tide marks with undercoat rather than stain block. From the same flood the en-suite door was heavily buckled, they left it on and glossed it. All of our spotlights fell out after three months, the electrician cut the holes too big and tried to cover their tracks by using mastic to glue them in! Floor tiles were laid inconsistently, door handles put on with too few screws, the heating was wired up incorrectly, exterior lights didn't work, radiators were leaking, look I could carry this on but you get the idea. A special mention goes to the shared and private driveways. We live in a cul-de-sac of five with shared access to private drives. The upkeep of these drives will be down to the residents all of which was explained in advance of the sale and is completely fine. What you need is the developer to make a great job of the surfacing so the residence can have a few years before the need to replace. Nope. What we got was an inappropriate product which was laid on a dirty surface and started cutting up on day two. I reported this immediately and what follows is too ridiculous and tedious to outline here, suffice to say it has finally been replaced but it is still a disaster zone. They broke our garden demarcation, chucked tar in to the lawn and I've raised another complaint to investigate the quality of the work as we are still not happy. The inconvenience is racking up.On site service. Appalling. We were promised the earth to get issues resolved in return for positive feedback on the eight week NHBC survey. At this point we were in our compromise rather than complain phase so we duly obliged. Had I known the outcome of the next few weeks I would have filled that survey in very differently. I believe there is another soon so won't be making that mistake again. The majority of our minor snags were resolved although all required another visit due to more mistakes. An example would be attaching the hot and cold water the wrong way round on a sink after sorting a drainage problem. Annoying and inconvenient but eventually sorted. Ashberry did provide some services in order to compensate for the imbalance in costs however even after taking that in to account we are heavily out of pocket due to all of the things we've resolved ourselves.We've had five site managers, two sales managers and a very corporate area guy who initially seemed helpful but is the opposite. Everyone blames everyone else. Then there's the chaos. We have a great path on the development. It was supposed to go into the National Forest but looks like permission wasn't sorted so people wander along it before they realise it's the road to nowhere. Very apt. We have a dog so speak to a number of other residents on our walks so know our experience is repeated. You feel like a nobody in a corporate blame game and it's tiresome.

Darren · 15 September 2021