Ashberry Homes West Midlands Stafford reviews

★★★★★ 5/5

Trustpilot

Karen was a breath of fresh air in that…

Karen was a breath of fresh air in that she took time explain everything we needed to know about the property and development without rushing us off. No question was too small or too much.

Taiwo · 9 September 2022

★★★★★ 5/5

Trustpilot

Excellent service so far

Excellent service so far , Karen allowed plenty of time and helped us choose our extra”s and choices for our beautiful new home .The part ex scheme has so far been plain sailing Thank you Karen

TINA · 26 July 2022

★★★★★ 5/5

Trustpilot

So we have been in our home for 6 weeks…

So we have been in our home for 6 weeks now and wanted to wait before writing a review, but we couldn't have asked for a better team to be handling our first home than Sarah, John and Tommy (Durham Division). While we did find some snags, they were minor and fixed quickly and the team couldn't have been more helpful. We wouldn't hesitate to recommend to a friend and have to say that while the experience of buying a home is always going to be stressful, the Ashberry Team handled our stress so well and made everything as easy as they possibly could.Sarah was a delight during the process of reservation, the entire buying process and beyond, and I think she works so hard to truly make sure her clients get the best from their new homes.John did our home handover and walked us through everything to make sure we knew exactly what to expect from our home and put us at ease during a chaotic moving time.Tommy did our entire snagging list, and was so friendly and efficient that even on the most stressful days managed to make us remember how exciting it is to have bought a home. We are so grateful for everything Tommy did to get the house exactly how we wanted it!100% recommend Ashberry Homes and will most likely stay with them when we eventually decide to sell and buy a different home.

Amelia · 16 March 2020

★★★★★ 5/5

Trustpilot

Extremely helpful and professional

Extremely helpful, guiding, professional and friendly service

Murat · 22 February 2026

★★★★★ 5/5

Trustpilot

Fantastic experience so far from…

Fantastic experience so far from initial visit to reservation and extras selection.The sales team at Carrington View are knowledgeable and clearly take great pride in their job, making the process as smooth as possible.I look forward to the rest of my buying journey, the site looks well presented and the. Showhomes are stunning.

Ken · 3 September 2024

★★★★★ 5/5

Trustpilot

Brilliant Service …

Gemma at Stargate Meadows is friendly and personable she made the whole experience stress free and exciting. Thank you so much

Claire · 19 October 2023

★★★★★ 5/5

Trustpilot

Brilliant in every part of the process…

Brilliant in every part of the process so far. We only went to view some houses out if intrigue but ended up finding our perfect home. The saleswoman down at Wouldham was more than exceptional. She kept us in regular contact with updates and how the process works. The moving made easy scheme really helped take control and would highly recommend if you are looking to move. None if the stress that we previously had with moving homes.

David · 16 June 2020

★★★★★ 5/5

Trustpilot

After a bit of a rocky start we sorted…

After a bit of a rocky start we sorted everything in the end with the assistance of Angie in the sales office. A big shout out to Gabby the assistant site manager who has been brilliant. Nothing is too much trouble. If she says she going to do something then it gets done. Our new home is beautiful, so far only minor snagging all of which is being sorted.

Clare · 4 March 2022

★★★★★ 1/5

Trustpilot

Completely Gutted with the experience!!

Not someone who usually writes reviews but compelled to do so here. I had been at the Stockfield view site a few weeks back and was told that the Angelica Showhome will be coming up for release soon. I then and there made it clear that I am interested when it releases and would like to buy. I was asked to then run my AIP via New homes which I did promptly and I was told by them that they have shared my AIP with the builder. Now it was about waiting only.A couple of days back, I saw the house was released for sale. While I never got a call to inform me (as promised) I was excited and hence waited for the next day (offices were closed on wed) and called up promptly at 10am when they opened. No one picked up and I went on voice mail. I called a couple of times more in next 15 min and even left multiple voice notes but no one answered or called back. By afternoon I had made more than 20 calls but no one answered. I then called their head office and asked for me to be connected to someone at the site which they were able to do. When I spoke to the girl, she said she has had multiple calls during the day and will go first come first serve. I agreed as I knew I was the first one to call at precisely 10am. However I was called back in the evening and told they had others who called before me and hence they would be offering it to someone else. This is a lie as I am pretty sure i was the first to call when they opened up. Also the fact that k had visited the site and shared my details a few weeks ago doesn’t seem to have been taken into account. I in all probability have lost a house k was dearly looking forward to own and didn’t expect to be treated like this by a reputed builder like Ashberry.Completely gutted!!

Abhishek · 7 October 2022

★★★★★ 5/5

Trustpilot

Shirley Garlic the sales advisor has…

Shirley Garlic the sales advisor has been wonderful in guiding me through the purchasing of my new home. Shirley has been incredibly informative, patient & has been thoroughly explanatory throughout the entire process. We very much look forward to moving in.

Karen · 1 June 2021

★★★★★ 5/5

Trustpilot

Gill was fantastic

Gill was fantastic! She was super friendly, explained everything really well and I’m so looking forwards to actually moving in. The Ashberry staff in general was very good. I highly recommend.

Kristy · 30 October 2022

★★★★★ 5/5

Trustpilot

Ashberry homes Callerton 5 Star SARAH

We have only just recently reserved our new home at Ashberry homes,Church View, Callerton. This is the first time we have decided to purchase a new build, and what we have seen really impressed us and my wife and I being older decided now is the time to buy a new house,Had it not been for SARAH, who called us back and arranged for us to see the show home we were interested in ( as the nearest one was in Wingate Co Durham ) then we wouldn’t of proceeded. Sarahs knowledge, customer service, experience and her genuine professionalism has been invaluable to us first time new build buyers.Sarah understanding we both work shifts ( and needed a longer appointment for us to choose our extras ) even offered to come in early, HOW AMAZING IS THAT, in my book that far exceeds my expectations.We have also met Olivia, once again, so helpful, and informative, with excellent customer service skills.We have been kept informed so far, and today, we had our meet the builder and introduced to Jamie the site manager,He has been so informative, with his wealth of knowledge of the building industry, and boy did we ask some awkward questions, he answered everyone and his customer service was outstanding, all round the team at Ashberry, Church View, Callerton are an absolute asset to your company, please tell them we are eternally grateful for all the help so far, and we will be leaving another review when we move into our new home,Kind RegardsMr & Mrs Sholder

Steve · 20 September 2022

★★★★★ 5/5

Trustpilot

Shirley is an absolute gem

Shirley is an absolute gem, she is extremely knowledgeable & so easy to deal with. She made our whole experience of buying a new home easy & has kept us informed every step of the way so far.

Louise · 11 November 2021

★★★★★ 5/5

Trustpilot

We’ve loved every minute…

We’ve loved every minute of dealing with Ashberry running up to the purchase of our new Gardenia at Poppy Fields Church Fenton. Kath in particular has been very accommodating and amazing going through every detail, upgrade, plot outline and single piece of information with us. She’s kept us up to date throughout and we couldn’t have asked for more at this stage of the build.

Shawney · 5 December 2023

★★★★★ 5/5

Trustpilot

Sally at Moreton was wonderful

Sally at Moreton was wonderful, informative, friendly and helpful.

Sheelagh · 18 May 2024

★★★★★ 5/5

Trustpilot

Hollie at Bourne Springs has been great…

Hollie at Bourne Springs has been great to deal with and so helpful.

Wendy · 21 February 2024

★★★★★ 5/5

Trustpilot

The sales team manager Peter was very…

The sales team manager Peter was very helpful, cheerful and explained the system well. Safety due to covid concerns was well organised and observed. I was taken to see an equivalent home mid build and a slightly higher spec in show home. Other members of the team were efficient with messages and always polite and receptive. Once the plot was reserved the ongoing communication was also excellent.Well done to the team and thank you!

Cath · 9 December 2020

★★★★★ 5/5

Trustpilot

Excellent

Adam was very helpful from day one as well as Rob. As a new buyer, everything seems complicated but they help us to understand everything and also give us some incentives which is really a bonus. Thank you so much guys!!

SHEz · 24 February 2021

★★★★★ 5/5

Trustpilot

Jo at Pirton Fields is very helpful

Jo at Pirton Fields is very helpful, informative, honest and lovely. I feel really looked after and supported in my purchase of a new home.

Claire · 12 April 2023

★★★★★ 5/5

Trustpilot

Credit to Ashberry homes

Amber rise sale rep went above and beyond, making us feel comfortable and took worry and stress away from start to finish.Wasn’t pushing in anyway in trying to get a sale and would highly recommend anyone to have a Ashberry home.Marks a real credit to the company.

Kieran · 21 October 2024

★★★★★ 1/5

Trustpilot

The reason I have given a 1 star is not…

The reason I have given a 1 star is not for the house it self it’s the way the process is. I have sold my house and I am a cash buyer with no chain. My husband and I love the upgrades and it’s how we want our home to look. However to have the upgrades we want we have to pay upfront. Who has £17.000 today with soaring energy prices reaching the stars and food prices out of peoples reach. So I’m sorry I don’t get it. when our plot isn’t going to be finished between October to December. So it’s a great shame that when we move in everything will be ripped out and replaced. The kitchen, tiles for the down stairs toilet, en-suite bathroom and guests bathroom. I have also chosen fitted wardrobes in the master bedroom and carpets throughout the house. So please someone explain to me why this process is difficult.

Patricia · 26 July 2022

★★★★★ 5/5

Trustpilot

5-Star Customer Service, Quality Development & Excellent Developer

We wanted to highlight an example of excellent customer service by one of the Ashberry/Bellway team, Mark Brooks, at your Bicester development. Right from the very first meeting & viewing with Mark, he has been very professional, helpful, friendly & supportive, and has helped with any questions etc throughout. Buying a new house, especially as a first time buyer, could be a daunting thing, and Mark could not have been more helpful throughout the whole process. He has ensured the whole process has been an enjoyable experience.We just wanted to recognise Mark’s top work, and we are looking forward to the property exchange & completion ready for a move in to the new home in late August 2022. Also, the quality of build, fixtures & fittings, and design on this development is first class. Thank you!

Mr · 25 July 2022

★★★★★ 5/5

Trustpilot

Great customer service

Danielle has dealt with us most of the time and she’s been great with us as we are first time buyers and lacked a lot of confidence. She has helped us through our journey so far and has offered her support all the way through.

Lauren · 16 November 2024

★★★★★ 5/5

Trustpilot

Really really helpful

Really really helpful! Lesley at the site in Hellingly has been absolutely fantastic and has made the whole process stress and worry free! Would definitely be recommending ashberry homes based on the brilliant personal service we have received so far!

Mr · 28 February 2021