Trusted Agent profile · Stafford
★★★★★
629 reviews across 2 platforms
Lichfield Road, Stafford, ST17 4FD
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Stafford, at Lichfield Road, is rated 4.5 out of 5 across 629 reviews on two platforms, including 3 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
4/5
TrustpilotCustomer service attendant was of great…
Customer service attendant was of great help
Hello Babatunde, thank you so much for taking the time to leave this review! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotGeorgina on sales reception Newcastle…
Georgina on sales reception Newcastle Church view is a credit to your company. So friendly, helpful, Professional and one of the most honest and down to earth sales person we have ever met. I do hope this gets to her and she is truly credited for all she does for Ashberry homes. What a fabulous person Georgina. Thankyou for everything you did for us. Carol and Ron
Hello Carol and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Georgina! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotHarwood Gardens great staff
Nilesh at Harwood Garderns has been very constructive in the approach of procuring the house at Harwood Garderns. We like the video chats with him to see progression of the build development and help with our kitchen/flooring selection. we are happy so far.
Hello Bhavin, thank you so much for your review and congratulations on your new Ashberry home! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotLooking forward to our new home
Despite the fact that the plot was not our first choice we are happy with the second choice. Our viewing on Saturday was good and we have a lot to think about with regards to finishes. Hopefully our change requests will be met with a positive response.
Hello Nick and thank you for your review, and for taking the time to share your experience with us of reserving your new Ashberry home. We hope you'll come back and leave us another review when you're settled in, and wish you many years of happiness in your new Ashberry home.Thanks again, Team Ashberry
1/5
TrustpilotTerrible customer care
Moved into my first house in Horwood Gardens, Leicester a year ago and the actual house itself is well built and initially we only had a few snags that the sales team and on sight builders were very helpful in resolving. About 3 months after we moved in we were asked to fill out a NHBC survey which we happy to do as the service besides was good at the time besides a couple of minor things.Since filling out that survey we’ve been told to always contact customer care with bellway/Ashberry and they have been absolutely useless!In a new build home as time goes on you can get some snags which we have been getting such as our home doesn’t get heated up very well and this has been going on for months with no resolution. The issue we have is with customer care, they’re very quick to let us know they can’t help and that it’s not a part of their job, but I’m confused as to what is their job since they’ve not been helpful at all. They’re rude, have made our experience horrible, inadequate, don’t listen to our problems and are completely insincere. When we try and hire our own contractors to fix issues they will not, they spy on our home and what we get done and then we get emails to say our warranty is void.We were one of the first families to move into Horwood gardens and were given NO added incentives such as free flooring etc. whereas now every new neighbour I have has mentioned they got several incentives for no added cost. Lovely homes, lovely sales team, TERRIBLE customer service.Will not be purchasing a new build again from Ashberry/Bellway due to customer care which you need to be effective due to the number of issues that can arise in your new build home.
Hello Zoya and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require plot details please. Many thanks, Team Ashberry
5/5
TrustpilotChrisie was excellent throughout and…
Chrisie was excellent throughout and put in extra time and effort with us to ensure we were best served. She kept in touch with out the feeling of pressure. It has been a pleasure to deal with her .a credit to your company. Kind regards Michael Beall
Hello Michael and thank you for your review, and for taking the time to let us know about the great experience you've had with us so far, and especially with your Sales Advisor!We love to receive this type of feedback and hope that we'll receive another fantastic review from you when you're settled in to your new Ashberry home.Thank you again for your review, and for choosing your new home with Ashberry!Team Ashberry
1/5
TrustpilotSales Assistant - Hartshorne View
I have recently purchased a house at Cherry Meadows, Hatton with Ashberry homes. (I’ve written a separate 5 star review!) We live close to the Hartshorne view and decided to go and view the show homes for kitchen inspiration before we made our kitchen choices the following day. The sales assistant was very friendly until she learnt we’d already bought. As soon as I mentioned we’d bought at a different site she sat back down and went on her computer, completely dismissing us. She was then very rude and offhand towards us, demanding to know why we had come to view the show home of a different house to the one we have bought, refusing to let us look at the kitchen door choices and worktops in the showroom, asking when our appointment for kitchen choices was and why we thought it appropriate to come to view the show home at a different site, and denying having two show homes to view. I understand she works for commission but surely the top priority should be her representation of Ashberry Homes, and not being rude and ill mannered to two people who had just bought from the company she works for. Unfortunately the experience we received made us doubt our choice in Ashberry Homes and tainted our whole experience. which had been flawless.
Hello Amina and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.We've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us. Team Ashberry
1/5
TrustpilotHellberry Homes
Moved into our property over 4 months ago and since the day we moved in there has been no customer service whatsoever. We still have multiple snags and issues outstanding. When we moved in multiple extras that we paid thousands for were to a poor finish unusable or damaged this is still the case. We are on our third front door which is still not right, our second kitchen due to incorrect and poor fitment which is still not right. We are waiting for new windows due to these not being fitted correctly we paid hundreds of pounds for made to measure fitted blinds only for these to have to be ripped down for a new living room window to be fitted to which the window company never turned up and we are now left with bare brick, no privacy and a blind that now is unusable. When speaking to management on site we get told it’s “not there department” or there’s “nothing they can do” The customer care is simply unacceptable we have made multiple phone calls and sent multiple emails but are still left in the same position with so many snags and issues still outstanding. I would strongly advise anyone thinking of buying an Ashberry or Bellway home to save themselves the headache and stress and look elsewhere because once you have moved in and they have your money they couldn’t care anymore about you or your new home.
Hello Harry and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
5/5
TrustpilotGreat experience with Ashberry Sycamore Avenue.
We reserved our new home at the beginning of January and have been dealing with Becky at Sycamore Avenue. Becky has been great throughout the entire process, from enquiring last year, through to reservation at the beginning of this month.We've had a number of questions throughout the process and Becky has been very knowledgeable and has always followed up on any items that need to be referred promptly. Highly recommend Becky, she has been very easy to work with throughout.
5/5
TrustpilotOur journey with Ashberry Homes has…
Our journey with Ashberry Homes has been brilliant and stress free. I would like to thank Lisa the sales advisor at Willow Fields in Hoo Rochester and James the site manager for all their help and hard work. From the initial stage of getting an appointment to view their show room, Lisa was so efficient and friendly and always ready to answer any questions we had. Thank you Lisa and James, you have made our house buying process so stress free and exciting. We have now moved into our new home andwe will highly recommend Ashberry homes to other buyers.
5/5
TrustpilotHome sweet home
The process of finding and buying a house is laden with emotion. I am very lucky, because have finally found my 'dream home' during that first viewing with Ashberry Homes and a couple of very nice conversations with a really great, helpful and professional team. So far, I can feel comfortable and very well taken care of, during the whole process. Paulina
Hello Paulina and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotAshberry homes made the home-ownership journey exciting and stress free
Ashberry homes made the home-ownership journey for my wife and I very stress-free, easy and enlightening. Special thanks to Chrissie, the wonderful sales advisor at Middlebeck who sacrificed extra time from her extremely busy schedule to explain things to us as first time buyers and make the journey very exciting. We have no regrets and will definitely recommend Ashberry homes to other buyers. Ashberry is simply the best! The homes and designs are exquisite and top-notch within desirable locations and you'd experience the integrity, dedicated work ethic and visionary leadership within the team. Thanks again for everything.Emmanuel & Abi
2/5
TrustpilotCustomer Care Not Plot 439 Church View
Ashberry homes customer care is crap, once you have bought the house they do nothing for you. I was told I’d have an internal front door handle for moving in, this took 13 months after completion to get. They had to change the internal door which is hideous and not in keeping with the style of home. Let’s see how long it takes this time. Luckily I’m not too oldIn response to Ashberry Homes dated 16 March:I was plot 439 Church View, Callerton
Hello Gill and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
5/5
TrustpilotSarah & Olivia were very helpful & made…
Sarah & Olivia were very helpful & made sure that I received not only a discount but also the flooring.They assisted with every aspect of the purchase & talked me through the process.I would not hesitate in recommending Ashberry Homes.
Hello Norma, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially with your Sales Advisors Sarah and Olivia.Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
1/5
TrustpilotBeen in property for 2 and half years…
Been in property for 2 and half years and the garden is a complete shambles. Been re laid 3 times. Last time was done was in June due to the garden having no drainage and having rubble and rubbish under the previous grass that was laid which turned the garden into a swamp and killed all the grass. Not even a year into the new grass being re laid it’s happened yet again!!!! They didn’t even bother to sort the issue out which is due to no drainage and the gardeners even said this would happen in time again!! How can this possibly happen YET AGAIN FOR THE THIRD TIME!!I get told from Bellway ( who own Ashberry) they are doing ME a favour by having it re laid for the third time like it’s my fault that this has happened. Do they not learn that clearly this is their problem and they should actually sort this as would save so much hassle and money. How can they be happy that they’ve had to replace the grass three times in 2 years and it’s still the same!!Complete joke of a company telling me it’s a one of favour and I should be grateful. This is our first property we’ve brought and have 2 children under 2 that can’t even go out and enjoy and play in the garden now until we actually move to a house which has suitable and safe garden with grass and not a boggy mess of mud everywhere. We’ve done everything the gardeners said to do to maintain the grass and have spent several hundred pounds and surprise surprise it’s not helped in the slightest which they told us would happen. Avoid these clowns who you will chase for months on end and then feel like you’re in the wrong when you complain. All they had to do in the first place was to sort the drainage issue and lay better grass then would be fine. The fact that several of our neighbours gardens are doing well shows that the problem lays with drainage in ours. This will never be sorted and the day we move to a better place couldn’t come soon enough to end this nightmare.
Hello Rob, thank you for taking your time to leave this review. This isn't the feedback we hope to receive and we now have the required details, so please be assured that your concerns have been passed along for investigation to your divisional team. Many Thanks, Team Bellway
5/5
TrustpilotThe purchase of our new home has been…
The purchase of our new home has been easy. Angie has been extremely helpful and understanding of our situation being so far away, and the difficulty of visiting site.We are really happy with the house and plot, and hoping to move as soon as possible.
Hello Craig and thank you for your review, and for letting us know about your great experience! We're thrilled to hear that you feel you've been well-taken care of by Angie.Congratulations on your new Ashberry home at Broadleaf and we hope the rest of your journey with us is just as enjoyable!Many thanks again for your review. Team Ashberry
5/5
TrustpilotSarah at Ashberry Homes Callerton has…
Sarah at Ashberry Homes Callerton has been amazing. She made reserving our home an absolute breeze. Couldn’t have asked for a nicer person to deal with. We are so excited to move into our beautiful new home x
Hi Sharon, thank you for the great review. We're so happy our sales team was able to go above and beyond for you. We wish you all the best with your new Bellway home! Thanks again, Team Bellway
5/5
TrustpilotEstate is laid out very nice which…
Estate is laid out very nice which first attracted us. Site manager is really good and worked hard to get us what we wanted. Just have to get moved in now.
Hello Denise and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from your site manager and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry.
5/5
TrustpilotSo far we have had an amazing…
So far we have had an amazing experience with ashberry homes and Tanya has been absolutely incredible and so helpful. Couldn’t ask for a better person to help us with this purchase of our new build
Hello Matt and thank you for taking the time to leave this fantastic review regarding the excellent service you have received from your Sales Advisor, Tanya! We wish you all the best in your new Ashberry home! Thanks, Team Ashberry
3/5
TrustpilotI don't want to give a bad review…
I don't want to give a bad review because I do love my house. I do think Ashberry build nice houses. However I have been plagued with issues that are just not being dealt with. Everyone is really nice and they say all the right things but I have a big list of big things that have not been done. My entire front door and frame needed replacing. It got replaced over 10 days ago but left unfinished. And the initial problem with it, still remains even after it has been changed. I have huge holes in my plaster and I can't get anyone to answer my emails. That's the most frustrating thing. I know things take time but to tell me someone is coming and then they don't show and zero communication as to why, that is why I am writing this now. My garden is a bog and my front porch wall is unfinished. Other minor things that I expected but the most frustrating thing is when you get ignored.It's a real shame because I love this development and fundamentally I love my house. I just want it finished.
Hello Angela and thank you for taking the time to leave this review. We're sorry to read of your concerns. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotVery friendly staff
Very friendly staff, Hannah at Fardale hill in particular has been great, so helpful and has explained everything
Hello Louise and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotI was expecting the process of selling…
I was expecting the process of selling and buying to be very stressful, but how wrong was I. Ashberry have been very good at working behind the scenes with the whole process so far, leaving me to concentrate on the more mundane things with regards to the selling of my property and the buying of a new Ashberry home. Cannot fault them,and the service throughout has been superb.
Hello Brian and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review following the service you received. Many thanks, Team Ashberry
1/5
TrustpilotDELAYS
Reserved my plot in January 2022 with the build being sold as being ready August/September 2022. They have happily taken my upgrades money and in April they happily took an advance on the deposit. Then my house wasn't going to be ready till October. I realise that these things happen and i could live with the new date. I'm now locked into a legally binding contract to complete the purchase which, last night, i was informed is now going to be completed in April 2023!!!! If i could get my money back i would go elsewhere immediately! Really, really angry and frustrated.
Hello and thank you for your review. We're sorry to read of your concerns regarding the experience you have received. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotBest choice I made was to use Ashberry homes.
Amber Rise, Ripley. All the sales personnel were extremely helpful. Any follow up questions were answered quickly and expertly. Wouldn't hesitate to recommend Ashberry Homes. Eve and Ella were amazing!
Hello Sue, thank you for taking the time to leave this fantastic review and feedback regarding the outstanding service you received from your Sales Advisors, Eve and Ella! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
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Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
