Trusted Agent profile · St Neots

Bennett Lorusso Property Agents Limited St Neots reviews

4.9

★★★★★ Excellent

122 reviews across 2 platforms

17 Steam Flour Mill, St Neots, PE19 2AB

Bennett Lorusso Property Agents Limited's office in St Neots, at 17 Steam Flour Mill, is rated 4.9 out of 5 across 122 reviews on two platforms, including 118 Google reviews rated 4.9.

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4.9 / 5

118

Reviews on Google

This office

Facebook logo

5.0 / 5

4

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the St Neots office, from every platform, shown as written. First names only.

5/5

Google

We recently purchased a property through Bennett and Lorusso, and the service was exceptional from start to finish. From the initial viewing to completion, the team were professional, responsive, and genuinely dedicated to ensuring everything went smoothly. They kept us informed at every stage, handled every query promptly, and went above and beyond to make what’s often a stressful process feel seamless. Their attention to detail and friendly, proactive approach made a real difference. We’d have no hesitation in recommending Bennett and Lorusso to anyone looking to buy or sell a property, truly outstanding service.

Paul-Jason · 17 November 2025

Agent replied · 16 January 2026

Thank you, we hope you are very happy in your new home.

5/5

Google

Brilliant from start to finish. Bennett Larusso made our move from North London easy and hassle free. We originally spoke to Mike Lorusso to make the initial appointment to view the property we were interested in and he was more than happy to arrange a quick viewing. We then met Alan Bennett at the property. Alan really knew his stuff and has exceptional knowledge about the area. Alan dealt with our offer and negotiated the sale quickly and efficiently. We were then passed onto Laura who was a superstar. She chased the chain, she kept us informed and did a first class job. All in all, they're a fantastic team, I'd highly recommend them and I wouldn't hesitate to use them in the future.

Roy · 24 December 2023

Agent replied · 31 December 2023

Thank you for the lovely review Roy, it was a pleasure to deal with you, and we hope you will be very happy in your new home.

5/5

Google

Bennett Lorusso is a serious and responsible company, we were satisfied working with them throughout the process of buying our house. I would like to highlight Laura's great service and highly recommend her. Laura was incredibly helpful and attentive, very aproachable and always quick to respond to our questions and concerns.

Enzo · 14 April 2025

Agent replied · 26 August 2024

Thank you Enzo, hope you're settling in nicely to your new home.

5/5

Google

From the first contact to the completion date, the team at Bennett Lorusso have been a pleasure from start to finish. For my first (and only) viewing, Mike Lorusso was a very relaxing presence, very personable and made me feel at ease. His professionalism stood out against viewings with other agencies. After my successful offer, Laura Thurbon was extremely diligent in chasing the various parties. She kept me very informed throughout the remainder of the purchase process, which made my life so much easier and allowed me to focus on preparing for my new flat. I can confidently say that whenever it is time to sell, I will return to Bennet Lorusso to guide me. Daniel Waterfield

Lego · 1 December 2023

Agent replied · 31 December 2023

Thank you for your kind words Daniel, we hope you are very happy in your new home.

5/5

Google

Excellent service from beginning to end of our purchase. Helpful and informative as we were new to the area. Great communication throughout the process to make the purchase as easy as it could be. Many thanks to Alan, Mike and Laura for the fabulous service and welcome to St Neots

Fran · 14 April 2025

Agent replied · 26 August 2024

Thank you so much Fran, it was lovely meeting you both and assisting in your move to St. Neots. We hope you've found your feet and settled in nicely.

5/5

Google

Alan is very knowledgeable about the area. Laura assisted us through the purchase process. She is lovely and made the process a pleasure. We would definitely recommend Bennet Lorusso Property Agents. Thank you again for helping us buy our first home.

Cindy · 14 July 2025

Agent replied · 14 April 2026

Thank you for the lovely review Cindy, we hope you will be very happy in your new home.

5/5

Google

The people at Bennetts were very nice friendly and very supportive in the sale of a very difficult bungalow could not fault them

Clementina · 17 December 2025

Agent replied · 16 January 2026

Thankyou Tina, glad to finally get it over the line!

5/5

Google

The team at Bennett Lorusso have been absolutely fantastic from viewings to completion. Special mention to Laura who has been a brilliant point of contact throughout the process, keeping us informed and answering all our questions. Thank you so much! I’d highly recommend Bennett Lorusso.

Sophie · 29 April 2025

Agent replied · 14 April 2026

Thank you so much Sophie, we always strive to do our best for all involved. We hope you'll be very happy in your new home.

5/5

Google

I had a really great experience, Mike was professional during the house viewing, incredibly honest and genuine. Laura did an amazing job throughout the purchase process, managing a difficult hold up throughout and it was greatly appreciated. Will definitely be using in the future.

PurebredTadpole · 14 April 2025

Agent replied · 26 August 2024

Thanks, hope you're settling in well to your new home.

5/5

Google

Bennett Lorusso pretty agents Team are outstanding. Mike Lorusso, Alan Bennett and Laura Thurbon. Laura was helping us continuously chasing people and getting updates. She is one in million. Highly recommend them.

Kim · 14 August 2025

Agent replied · 14 April 2026

Thank you Kim. We hope you will be very happy in your new home.

5/5

Google

Laura was particularly helpful in supporting and driving the process. Thanks for a fantastic experience!

X · 9 January 2026

Agent replied · 16 January 2026

Thank you, you are very welcome. We always try to do our best for all involved.

5/5

Google

Working with Bennett Lorusso has been the BEST experience I have ever had with an Estate Agent. The team kept us fully informed throughout the whole process, taking away the stress and worry of such an important process. I could not recommend them more highly!

Nicki · 11 May 2026

Agent replied · 11 October 2026

Thank you for such a lovely review Nicki. We are very pleased to have been able to help you through such a difficult time.

5/5

Google

Would give more than 5 stars if we could! The team at Bennett Lorusso are absolutely exceptional, with Laura's after-sales service and contact second to none. We have just moved house after a very lengthy 18 month process (due to issues at the top of the chain) and as a result had to sell our property through Bennett Lorusso 3 times over! ... Mike, Alan and Laura made it as stress free as possible and couldn't do enough to keep everything on track and us smiling. They are professional yet personable - everything was done with our best interests at heart and it felt like we were in safe hands throughout. I think Laura was just as relieved and excited as us when we finally exchanged! We had to deal with numerous estate agents during the long process and none even came close to the incredible service we received from Bennett Lorusso. In fact, some made us realise how lucky we were to have chosen so well! Look no further if you want a reliable estate agent who will guide you seamlessly through what is often a very stressful process. They are always contactable and more than happy to help :)

Laura-Jane · 30 November 2022

Agent replied · 29 May 2023

There is very much a Laura-Jane shaped hole in my weeks these days! Glad we finally got a completion for you! And very pleased to hear you are happy and settled in your new home.

5/5

Google

Had Mike visit my property for a valuation, was very professional, very knowledgable and personable! Would recommend their services to anyone wishing to have a valuation or market their home.

Daniel · 11 August 2026

Agent replied · 11 October 2026

Thank you for your kind words Daniel...

4/5

Google

I would recommend using this company! Alan and Mike helped sell my house in a tough market phase, they were also armed with professional photos and decent information to back it up. Laura ensured the process after the offer was agreed and made sure it progressed even with tricky new buyers. I would recommend to other locals. Matt

Matt · 9 January 2026

Agent replied · 16 January 2026

Thank you Matt, glad to have got this over the line for you.

5/5

Google

Myself and partner purchased our first home and we wouldn’t have been able to do it without the help of Laura and Alan! As you can imagine buying your first home can be stressful however Laura constantly chased our Solicitors with us and tried to make the transaction smooth as possible! Laura is an asset to the company and we cannot thank her enough for her help and patience!

Charley · 7 August 2023

Agent replied · 28 August 2023

Thank you Charley, we're glad to have helped you with your purchase and hope you are very happy in your new home.

5/5

Google

Bennett Lorusso has been excellent to work with throughout the buying process. Laura has been exceptional in keeping us informed and facilitating communication with the rest of the chain. I highly recommend their services.

Harry · 14 April 2025

Agent replied · 14 April 2026

Thanks very much Harry, we hope you'll be very happy in your new home!

1/5

Google

I am really upset and disappointed with how the company has treated myself and my partner through our experience of purchasing our first property. In the beginning they were lovely, but when a hiccup arose with the property they were selling they were nothing but bullies. Our case was taken over by Mike Lorusso, who proceeded to bully a young couple by giving us ultimatums which were out of our control. We tried to tell him we were working as hard as we could to get answers on our part , but half of the issue was on their end. We told him this multiple times but he kept threatening to put the property back on the market for more money. Money was mentioned a lot when talking to Mike lorusso, all he seemed to care about was how much commission he was going to make. We tried to call him to talk about the property and the updates but he did not say much, instead shut us down. When buying your first property this is not what we had in mind, we were dedicated to seeing it through to the completion, but he had other ideas. To top it all off, they told us they would proceed to put the property back on the market, but would still like us to carry on with the purchase until they got someone else. This is outrageous. We really wish we could say we would recommend them, but unfortunately we do not.

Keelyn · 3 July 2022

Agent replied · 29 May 2023

Hi Keelyn, I am sorry to hear how you feel about us and I wish that you had called, house purchase can indeed be a stressful time and we try to manage the process as best we can, thankfully we get a lot of praise for how we do it. I have never been called a bully in my long career and the thousands of people I have helped over the years, would certainly say to the contrary. The vendor and BL were more than patient through the transaction, but after nearly 16 weeks waiting, your lender says ‘they are not willing to lend’, this was a bit of a blow. After a few days of being promised an update from yourself and your financial adviser, I had to carry out my vendors wishes and go back to the market. When you say ‘money was mentioned a lot’ this was because the property had increased in value and it was in your best interest to pursue another course to help get over the problem & nothing to do with greed on the part of the vendor or ourselves. I have never once mentioned commission, I don’t work on commission and the company’s fee structure is one of the most competitive in town, with a no sale, no fee policy, so we gain nothing from this. The vendor was keen for you to still buy the property at the discounted price, especially after all the efforts made so far but, they also wanted to keep their options open in case the delay/issue became insurmountable. Sorry you have withdrawn from the purchase now and we wish you the very best of luck with your search. Mike.

5/5

Google

An excellent and very professional service, from the start through to completion. Communication was consistent and timely, throughout the whole process and I would definitely use their services again in the future.

Tracy · 11 July 2026

Agent replied · 11 October 2026

Thank you Tracy, we are very happy to have helped you with your property sale.

5/5

Google

The team at Bennet Lorusso are an absolute pleasure to work with. They consistently go above and beyond throughout the entire process of buying or selling a home, making what could be a stressful experience feel smooth and seamless. Always friendly, approachable, and professional, they truly care about their clients and ensure every detail is handled with care. Their expert knowledge of the local market and commitment to excellent customer service set them apart. I felt supported every step of the way, and I couldn't recommend them more highly to anyone looking for a trustworthy and dedicated estate agent.

James · 14 April 2025

Agent replied · 24 October 2024

Thankyou James, a pleasure to do business with you.

5/5

Google

We brought our first home back in January 2025, from our offer being accepted October 2024, Bennett Lorusso made sure we were kept in the loop with regular updates and answered all questions we had to ask in a way we would understand as first time buyers. From the viewings with Alan to right at the end, they were honestly amazing. I would highly recommend them, Laura dealt with our case and she was great! Thanks to all the team, the moment of picking up our keys was the best feeling ever & we’re now all settled in our new home!

Jade · 14 April 2025

Agent replied · 14 April 2026

It was a pleasure to help you and your family in purchasing your first home. May you have many happy years there.

5/5

Google

In this difficult time of selling houses I found Bennett Lorusso very informative and competant in helping me through the process.

Gill · 11 September 2026

Agent replied · 11 October 2026

Thank you Gill, we are glad we could help you.

5/5

Google

The whole process of selling our house was handled professionally and effectively, from initial valuation through to completion of the sale, and from our perspective everything ran as smoothly as we could have hoped. Alan and Mike handled all the viewings, resulting in three offers within a week of the house going on the market. Laura then provided us with regular progress updates, chasing relevant parties when the inevitable delays arose. Overall a first-class service, very highly recommended.

Ian · 14 April 2025

Agent replied · 26 August 2024

Thank you Ian, it's what we do! We always do our best for our clients.

5/5

Google

I purchased my home through Bennett Lorusso, everyone in the team were always willing to help and would help in any way they could. Laura was amazing and anything she could do to take the pressure off me she would do it. She was very good at responding to emails and I can't thank the team enough!

Carys · 25 January 2024

Agent replied · 25 March 2024

Thank you Carys, and you are very welcome.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bennett Lorusso Property Agents Limited's Google reviewsLeave Bennett Lorusso Property Agents Limited a review

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