Trusted Agent profile · St Ives · Cambridgeshire
Verified
★★★★★
300 reviews across 2 platforms
12 Station Road, St Ives, Cambridgeshire, PE27 5BH
Maxine Lester Residential Lettings's office in St Ives, Cambridgeshire, at 12 Station Road, is rated 4.4 out of 5 across 300 reviews on two platforms, including 295 Google reviews rated 4.4.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been a customer of Maxine Lester, for a number of years and have always found everyone I have dealt with there to be friendly, professional and polite ...Read all 2 from landlords
Having spent the last 3 years with Maxine Lester as my letting agent, I would definitely recommend these guys. Maxine Lester and all the staff have always ...Read all 3 from tenants
Every review we hold for the St Ives office, from every platform, shown as written. First names only.
4/5
GoogleUPDATE: Letting Director contacted me promptly to deal with the situation and provided the alternatives. Following this, I've changed my rating from 1 star to 4 stars. …
Hello Maxim - thank you for your feed back but we have tried to reach out to you today following your email to us. I am sorry that you have taken to the public within 2 hours of your viewing and have not given us the chance to talk with you … More
5/5
GoogleAmazing agency to be a part of. We rented from these guys for three years and I couldn't say a bad word about them. Always professional and responsive to all enquiries. Would recommend them for friends. Top quality service. Landlord was amazing too.PositiveResponsiveness, Quality, Professionalism, Value
Hi Viktorija, thanks so much for the lovely comments with your 5 star review. It’s great to hear the Maxine Lester team did so well throughout the three years you were with us. Thanks! Matthew
5/5
GoogleOlivia has been so helpful in helping us get our property sorted! I’ve been really impressed with all the help she’s given us from Maxine Lester
Thank you so much Rebecca - Olivia is just about to go on holiday so I know she will be delighted with your feedback Best wishes Maxine
5/5
GoogleOlivia has been so helpful in helping us get our property sorted! I’ve been really impressed with all the help she’s given us from Maxine Lester
Thank you so much Rebecca - Olivia is just about to go on holiday so I know she will be delighted with your feedback Best wishes Maxine
1/5
GoogleUnfortunately, I had a very disappointing experience with this letting agent. Communication was poor, responses were often slow.
5/5
GoogleJust ended my lease for a property in St Ives, Cambridgeshire, after 8 years. Just wanted to express my thanks to the team at Maxine Lester that I have dealt with over the years. They have been very supportive and the consummate professionals throughout. A particularly grateful ‘shout out’ to Teri-Anne for all her help and support over the end of lease check-out. Well done and many thanks to one and all. You have a great team there Maxine!
Hi Scott we are sorry that you have moved away . Thank you for the feed back it is truly appreciated
5/5
GoogleI have just had my property re-marketed through Alithia at Maxine Lester, having rented out through them for 9 years, and found the process to be seemless. Thanks Alithia and to all the team there for your ongoing rental support. Thoroughly reccommend them.
Hi Julie Thank you so much for that lovely 5 star review I know that the team will be delighted to know that after 9 years we are still making you smile. Kind regards Maxine
5/5
GoogleI was recently contacted by Teri-Anne regarding a property we manage at another agency. Teri-Anne was brilliant. The information, speed and thoroughness of her work was exceptional. An excellent professional to have worked with to resolve a mutual issue.
Hello Tom Thank you so much for taking the time to thank Teri -Anne I know that she will be delighted . I am also glad that you were happy with the outcome ….. and maybe one day we shall work with you directly ! Happy New Year Kind regards Maxine
5/5
GoogleI cannot praise highly enough the team of ladies at Maxie Lester who dealt with my one and a half year Tenancy. Leanne carried out my initial viewing and referencing and was a* from start to finish in ensuring I was kept up to date with the progress of my application and ensuring my move in was swift. The ladies in the office were nothing but friendly throughout my Tenancy, carrying out inspections every quarter, keeping me up to date with any works required and answering any questions I had throughout. I met with Maxine the Director briefly at the end of my Tenancy who was very sweet, professional and clearly a very good leader to a great team. As a Tenant, I would recommend Maxine Lester.
5/5
GoogleWe moved into our new house with Maxine Lester at the start of the year and were very happy with the service we received from Alithia and the team. The process was very simple, and we found Alithia very quick and helpful with our queries.PositiveResponsiveness, Quality, Professionalism
HI Andrew - lovely and clear - thanks! We love such feedback and we're so pleased Alithia and the team caused you to want to give us a 5 star review - thanks! Matthew
1/5
GoogleAs a tenant, this would be the worst lettings agent you can find. I am so disappointed with their services especially with maintenance. And at the end of your tenancy don't expect your deposit amount back. They will never give your deposit back, instead talks bullshit and create an invoice for the completed refurbishment of the house.
Hi, I am so sorry to receive your review, however as far as we are concerned we have no records that you have been a tenant with us. I would be very happy to talk through what has concerned you. The number is 0148494939. Kind regards Maxine
5/5
GoogleI have used Maxine Lester now for a few years to manage my property in Cambridgeshire. I have always found the team very professional, quick to respond, they really do care about their clients. If your reading this review and are in need of a property management company do yourself a favour and get straight in touch with them. You will be pleased you did. Thanks a million ML. All the best Paul.PositiveResponsiveness, Quality, Professionalism, Value
Good morning, Paul, thank you for starting our week off with a fab review. It’s a real bonus when our customers appreciate the work, we do for them. I know that the team at Maxine Lester’s will be so grateful to heard your feedback. Kind regards Maxine
5/5
GoogleLeanne was amazing very professional listened to my requirements was great in communication can not fault Leanne or the rest of the team highly recommend. Other estate agents could learn a lot, keep up the good work. One very happy satisfied customer 😊 …
Hi Steve - what a lovely 5 star review. Thanks so much for making the time to pass such lovely comments, I know Leanne is delighted to get a mention. Stay safe, and thanks again. Matthew
5/5
GoogleSupport from start to finish. Very polite and friendly attitude towards clients. We were lucky to communicate with Olivia Nicholls, a pleasant and responsive specialist. We were happy with the services of this agency. We were very pleased with the very quick responses to all requests, as well as quick solutions to emerging issues. The viewings were carefully organized, interesting and unobtrusive, and the agent was excellent. Our family recommends it!
Dear Roman I couldn’t agree with you more . Olivia does a fabulous job thank you so much for saying so .
5/5
GoogleLeanne and the team at Maxine Lester st Ives have been brilliant, Leanne in particular has been attentive and very helpful indeed, all the team have been an absolute pleasure to deal with.
Hi Julia Leanne is away on a well-deserved holiday. Therefore I thought it would be polite for me to come back to you and thank you for your lovely feedback. If there is anything that we can help you with whilst Leanne is away just give me a call Kind regards Maxine
5/5
GoogleLea was so helpful in getting things sorted for me renting a property. She answered all my questions very clearly and was quick to respond. Made it very stress free to sort all the paperwork needed. Looking forward to living in my new place. Thank you Lea!
5/5
GoogleLea was so helpful in getting things sorted for me renting a property. She answered all my questions very clearly and was quick to respond. Made it very stress free to sort all the paperwork needed. Looking forward to living in my new place. Thank you Lea!
5/5
GoogleI have had a great experience with Maxine Lester Lettings & Property Management. They have a good range of properties to choose from, at very reasonable prices. They were swift to arrange a viewing and have been attentive throughout whole the process. I would highly recommend if you want a friendly, professional service with good quality properties.
Hi Liam, Thanks so much for the 5 Star Review! Kind regards Leanne
5/5
GoogleAbsolutely fantastic. Leanne went above and beyond for us! She made a stressful overseas move as seamless as possible and we couldn't be happier.
Thank you so much Theresa we think Leanne is rather fab as well
1/5
GoogleVery pleasant to begin with, however, Maxine Lester will try to take all of your deposit and lie. They sent fraudalent invoices for works after we left the property, they ignored complaints during the tenancy and then tried to charge us to fix the issues at the end of the tenancy, they ignored all evidence and emails we sent regarding the return of our deposit, they tried to quadrupal the initial disputed amount, they ignored their own contract, and they did not invite us to the check out. We found Bev to be incredibly unprofessional. If Maxine Lester tries to take your deposit unfairly, go through TDS. We won the entire deposit back.NegativeQuality, Professionalism
Dear Abigail I truly understand your frustration at the situation. We work as agent to the landlord and therefore have to take instruction from them. In this case I can tell you now that we totally agreed with you so worked very hard in the background to show the landlord that his initial thoughts and wishes were unrealistic and unfair . I am therefore really sorry that you feel Bev has been unprofessional since the only reason you have been able to receive your deposit back in a timely manner is the effort that she put into making sure that the right thing was done .I think it is very sad that you cannot see that. For your information the only reason you were not invited to the checkout is due to COVID and the wish to keep our team safe. A checkout will usually take an hour and we feel this contact is unnecessary as we want to keep everyone safe. On reading this I expect that you will not change your 1 star review but as there is in this case very much another side to the story I think it is right that I reply to you to give you facts that maybe you were not aware of. Kind regards Maxine
5/5
GoogleMaxine Lester are a joy to let from. The process of getting my tenancy was simple and thorough, and the property is fantastic. The team are always kind and quick to sort out any maintenance issues, as well as being flexible about things like property visits. They’ve done an amazing job, especially given the current pandemic, and I would definitely recommend them. A particular thanks goes to Bev Campbell for being an excellent point of contact at the agency. Full marks all around!PositiveResponsiveness, Professionalism
Morning Joanna Thank you so much for giving us such fab feedback, the team at Maxine Lester in particular Bev are really grateful. We really do try to be flexible as we know it is your home so I am really pleased that we have hit the mark, hopefully you don’t have too many maintenance issues to sort out ! but we shall be there for you if you do . Kind regards Maxine
5/5
GoogleMy wife and I have lived in the USA for the past 9 years (work contract) so have relied heavily on Maxine Lester to manage our home back in the UK, which is rented out. During this time we have seen quite a few tenants come and go, with the last and current tenant having resided there for some years now. During all this time, the support Maxine Lester has provided us has been outstanding. We get regular emails from Carolyn, their Accounts Manager, keeping us fully informed of any developments, to include but not restricted to repairs required (which they manage on our behalf), any rent issues, and even details required for my tax returns! This all results in 'worry-free' letting for us; we rely totally on Maxine Lester who manage everything down to the smallest detail. Furthermore, they don't just highlight any issues to us, they also suggest solutions, something invaluable when you're over 4000 miles from your property. We would highly recommend Maxine Lester be anyone's first choice when it comes to managing your property. The service they have provided us has been second to none and we look forward to letting them make our lives easier for many years to come!PositiveResponsiveness, Quality, Professionalism, Value
Dear Dougie It was so wonderful to read your review . May I say on behalf of the team at Maxine Lester it is a delight working with you. I am so glad that we have been able to take the pressure of renting your property for you . Max
5/5
GoogleVery professional service from the team, particularly Liv who has been most helpful and kept me fully informed through the whole letting process. Delighted with the service and would thoroughly recommend.
Dear Carl Thank you so much for taking the time to give us such fantastic feed back . Liv was delighted that she was able to help you and we all look forward to working with you going forward. Kind regards Maxine
3/5
GoogleGreat Landlords, not so good agents. It pains me to write this review, despite having a fantastic and amazing experience with my landlords (who privately managed the property, rather than the agents) the same can not be said regarding the agency. The initial move in was smooth, good and efficient. Holding fees and contracts where dealt with well. The issues started upon the final couple of months of the tenancy, specifically the arrangement of new tenant viewings. The agents rang to discuss suitable days in which I can allow viewings for new tenants, despite this on numerous occasions the agents went against this, booked viewings without informing me or on days in which didn't work for me. Even ignoring the legal requirement of 24hours notice on one occasion. viewings went missing within there system, and many viewings where not arranged in accordance to your own legal agreement. As someone who works from home and deals with sensitive data this wasn't good enough. This was only solved by complaining multiple times to the agents over the phone. There seems to be a big issues with basic communication within this agency. Be aware of this. As it has put me off renting with this agent in the future.
Many thanks for your feed back Joe and I am so sorry that you were not happy with the arrangements with regard to viewings. I can assure you that we did try very hard to liaise between yourself and your ex- partner but I am afraid due to your personal situation messages were not getting through to both of you to which I apologise for. I can also see that your circumstances would mean that sometimes you had to cancel viewings which had been agreed. Meaning that prospective tenants were put in a difficult position as they had to rearrange their timetable. I am however rather confused about your comments on the fact that we went against your wishes . I appreciate this is your perspective but from our notes we always listened to both you and your ex partners requirements which sometimes contradicted each other. I can also see the we did ask for a viewing to take place the next day ( ie not giving you 24 hours notice ) and having listened to the conversation can assure you we did give you the opportunity to say no, if it was inconvenient for you, so I am sorry that you felt pressured into allowing us into your home. I can assure you that all of the team respect the fact that it is your home and I am so sorry that we did not make this clear to you. I would be very happy to talk through the situation with you as we do seem to have differing views on how the viewings situation was handled so would be keen to get to the bottom of things to make sure that people in a similar situation to yourself do not feel that we have mistreated them. Kind regards Maxine
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Kevin wrote: "Having spent the last 3 years with Maxine Lester as my letting agent, I would definitely recommend these guys. Maxine Lester and all the staff have always ..."
Tell us what you need and we'll pass your enquiry to Maxine Lester Residential Lettings and up to three other top-rated agents near St Ives.
